A Touch of Glass, Inc.

It's unfortunate that Mr. [redacted] feels these issues have been swept under the rug. Prior to Mr. [redacted] providing this information via the Revdex.com, Automotive Concepts had only been made aware of one of the seven issues  listed.The issue that Automotive Concepts was aware of, is the the sub woofer...

enclosure. At the original time of install, Mr. [redacted] stated that he did NOT want to lose his under-seat storage to accommodate the recommended sub-woofer enclosure from Automotive Concepts. Mr. [redacted] maintained that he wanted a smaller than recommend enclosure. At a later time (after taking delivery of his vehicle) Mr. [redacted] stated that he would like a larger subwoofer enclosure and was ok with losing the rear under-seat storage. Automotive Concepts offered to change out his subwoofer enclosure at a reduced rate, as well as swap the old subwoofers for the new subwoofers that would fit the new enclosure at no additional charge.As far as the other issues stated: this is the first notice that Automotive Concepts has received regarding any front-end vibrations when driving over 65mph. The TPMS sensors are currently in Mr. [redacted]'s possession -- Automotive Concepts has offered to install them, and again extends the offer to install them. The front end vibration is definitely something covered under the warranty and can be corrected. When Mr. [redacted] came to pick-up his factory wheels, he did open the tonneau cover and made no mention of it not working properly. The is also something covered under warranty and can be corrected.

I am rejecting this response because:
I feel that they sold the car with the service engine soon light on and said that they stood by their product knowing that this light was on.  They should cover the repair at 50%.  I still would like this complaint to stay on their record. It is pretty ridiculous that a car dealership would try to screw its customers like they did.  I want others to know what they are capable of.  I am 65 years old and needed a car.  I heard good things about this dealership.  That is why I went to them in the first place.  I am appalled now.

- Your complaint indicates 'Date Problem First Occurred' as 9/30/16 -- can you tell Revdex.com what steps you took when you first began experiencing issues?I took it to a mechanic to have it looked at because I was getting a check engine light. - When did the mechanic first diagnose a leaky...

manifold?2/22/2017. They indicated that someone had taken my manifold apart and did a bad job of putting it back together because it was leaking on all sides. My car has not been serviced by any mechanics since I purchased it from AC Motors, so one can deduct that AC Motors was the one who tried to service that, and cleared the check engine light. - What discussions have you had with the selling dealer about these issues?I told them that I would take care of the cost of the brakes (drums and pads), axle, and brake connections, but I expected them to replace the intake manifold. They said they would do it at a discounted rate, but would not cover it completely. I'm already paying $1,700 due to their neglect, and I expect them to pay/fix the rest.

I called A Touch of Glass on April 30, 2012 seeking replacement for a double paned window that had broken that day in a wind storm. I was given an estimate of $238. The next day the owner came out to inspect the damage and verify the telephone estimate. They called later that day and quoted a replacement cost of $213. I then told them to go ahead with replacing the window. I was then told it would take 1 week for the window to come in. The one week time line came and went so I called the week after and was told the window would be in that Thursday with no explanation as to why the window was taking and extra week to arrive. In the mean time I have a dangerous window off my back porch where my dogs and kids play with large shards of glass hanging out. I was called on the 18th of May to set up a time to have it installed. They had asked me if Mon was okay I stated no because I had to work and asked them if they could come Wed afternoon. She stated to me she would let me know. So no call the rest of Fri, Mon, Tues, Wed. I called Wed to express my dissatisfaction with the lack of communication and customer service on their part resulting in a window that still hadn't been fixed for 3 weeks. I was met with very poor customer service with excuse after excuse. The end result after telling the business that I did not want them installing the window and I would be taking my business elsewhere. I was told I was going to be paying for the window that was never installed. I never entered into a written or verbal contract holding me responsible for a window pane never installed. After the owner yelled at me she threatened me with legal action and hung up on me. They contacted me 1 time in the three weeks. Very poor customer service and lack of communication from this business.