A+ Trees R Us & General Landscaping

Revdex.com received the following message from business: We will resolve this complaintIt was never for trees but in good faith we will give the customer $to resolve

Revdex.com spoke to Brian at business and the following was relayed: I spoke to the customer todayWe are going there tomorrow to take down her tree

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although, if A+ really wants to "make things right" as they mentioned on News 10, they should also return the $that was tacked on for stump removal That cost was already included in the original quote I signed As for the lawn ruts, yes A+ came back to smooth out the ruts on my grandmothers lawn along with other customers that had complaints with their work How hard is it to put down plywood while driving equipment on lawns or driveways? I could reject their response, but I honestly don't care anymore The story on News is proof enough that A+ work leads to disgruntled customers Hopefully this complaint along with the others listed in Revdex.com will help you decide on who to use for tree service Regards, [redacted] ***

Revdex.com spoke to Charles at business and the following was relayed:This has been taken care ofI went back over with Channel news and satisfied the complaintIt does say on the contract that we do not remove stump grindings and we are not responsible for ruts and damage to lawn

Revdex.com received copy of contract from business, see attached Business states work was done according to contract and everything is complete

Revdex.com spoke to Brian at business and the following was relayed: I am not sure what Robert would have quoted and whyI am willing to go to the customer's residence and do $worth of work which would be a safety trimming; I would clean it up and take out anything that is dead

Revdex.com spoke to Brian at business and the following was relayed: We have come to an agreement with Dorothy to refund her $a week by money order for the next weeks for a total of $1,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com spoke to Brian at business and the following was relayed: This is a price that the consumer was quoted years ago by individuals that are no longer employed hereThe tree in question is a maple tree that fttall and approxftwideThere is no way to prune that tree for $It
is easily an hour job and would cost approx$to prune it outThe consumer has no contract with us and is calling from a quote given years prior

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please do not close this complaint until I receive the check and ensure it is cashedI will not get into a hissy fit with this companyThey clearly need to look at their business and areas for improvement.
Regards,
*** ***

I am very thankful that Brian is willing to concede somewhatHowever the tree does not have anything that is deadWhat I would like Brian to do is remove the branches that are hitting the house and are close to above the pool. The whole reason for hiring Trees R US was to have the branches above the pool/deck and house/deck removedDealing with leaves in the pool continues to be an issueThe reason I hired Trees R USI continually have leaves in my gutters and now the branches are hitting my roofThe reason I hired Trees R US. I just want what I was promisedI told the company what I was looking for, I was given a quote and now all the company is doing is trying to get out of it. This is NOT FAIR TO THE CUSTOMER. Thank you, *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although, if A+ really wants to "make things right" as they mentioned on News 10, they should also return the $that was tacked on for stump removal That cost was already included in the original quote I signed As for the lawn ruts, yes A+ came back to smooth out the ruts on my grandmothers lawn along with other customers that had complaints with their work How hard is it to put down plywood while driving equipment on lawns or driveways? I could reject their response, but I honestly don't care anymore The story on News is proof enough that A+ work leads to disgruntled customers Hopefully this complaint along with the others listed in Revdex.com will help you decide on who to use for tree service
Regards,
*** ***

Revdex.com spoke to *** at business and he stated that he will have someone there on Sunday morning to take care of the consumer's issues

They have done two jobs for me this SummerI am very happy with their workThey clean up 100% before they leaveNo complaints

Revdex.com spoke to Brian at business and the following was relayed: I am not sure what Robert would have quoted and why. I am willing to go to the customer's residence and do $150 worth of work which would be a safety trimming; I would clean it up and take out anything that is dead.

We would like to respond to a complaint about our company. Before entering into that
particular day's question,  we would like...

to  clarify
a few  points. Our
company is a family business, which is more than 50 years in this business, are 3
generations of experienced workers and satisfied customers. In 50 years working with machines, people and mother
nature  in an equation that
does not  always combine, we do our best to  offer our customers a  fair price, a satisfactory job with minimum losses for both sides. Our relationship with our
customers it is often friendship  and we always offer special discounts for old customers. In 50 years working almost every day of the year this
is the second complaint we have. In this particular case, our client forgot to say that we have already done another service for her completely perfect
and that is why she called us. She forgot to also say that she signed our contract stating that she was satisfied with the service and was aware that: "Not responsible for lawn damage when removals are necessary." And as she said, it was a removal to"4 big pines". Unfortunately that was an unhappy day. In addition to being the first job (of course, and the last) we did from a new salesman, it was a very hot day
with 90 F and our machine overheated in the middle of the job, our machine broke down and we received the news that our owner was
going through cardiac surgery urgently. That's why of the tears of his wife in
that day. Even with all this happening, we were able to complete the work and as it was agreed in his own words "to give
him 2200 for  4 trees with stumps".We are not here to make excuses for what happened that day but to clarify and show that every story has two  sides. For reasons that escaped our control, unfortunately, our client reconsidered her signature in the contract claiming to be satisfied. We are very proud of
our company. We
do a great job every day and we have an opinion poll with over 100 signatures
of satisfied customers, only this year. Including a neighbor of this client who, seeing our excellent work that day, even with all the unexpected happened, asked us to remove a dead
maple tree in back yard. He was satisfied. No regrets
or reconsiderations. To end this unpleasant episode, we would like to offer the amount our client would spend ($500.00) in good
faith and with a sincere apology for the  tears
of that hot day. The attached copy of the contracts of the two clients of that day and the check that was sent to the client. Thanks for your atention. Lilien Z.

Revdex.com received the following message from business: We will resolve this complaint. It was never for 6 trees but in good faith we will give the customer $500 to resolve.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although, if A+ really wants to "make things right" as they mentioned on News 10, they should also return the $300 that was tacked on for stump removal.  That cost was already included in the original quote I signed.  As for the lawn ruts, yes A+ came back to smooth out the ruts on my grandmothers lawn along with other customers that had complaints with their work.  How hard is it to put down plywood while driving equipment on lawns or driveways?  I could reject their response, but I honestly don't care anymore.  The story on News 10 is proof enough that A+ work leads to disgruntled customers.  Hopefully this complaint along with the others listed in Revdex.com will help you decide on who to use for tree service.      
Regards,
[redacted]

Revdex.com received copy of contract from business, see attached.
Business states work was done according to contract and everything is complete.

Revdex.com spoke to Charles at business and the following was relayed:
This has been taken care of. I went back over with Channel 10 news and satisfied the complaint. It does say on the contract that we do not remove stump grindings and we are not responsible for ruts and damage to lawn.