A+ Trees R Us & General Landscaping

Revdex.com spoke to Charles at business and the following was relayed:This has been taken care of. I went back over with Channel 10 news and satisfied the complaint. It does say on the contract that we do not remove stump grindings and we are not responsible for ruts and damage to lawn.

Revdex.com spoke to Brian at business and the following was relayed: I spoke to the customer today. We are going there tomorrow to take down her tree.

I called on Fri, was given an estimate on Sat, and the work was done on Wed!! They removed a large tree and ground the stump, removed a small tree, and cut the low branches along the fence line. They arrived at the designated time and worked continuously until finished. They not only cleaned my lawn, but also the road and my neighbors' properties. I was impressed with the quality of their work and their professionalism. I was very pleased. I definitely would recommend this company to others!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Howver, I will need to verify later today that the job was completed in a,satisfactory manner.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
Consumer has notified Revdex.com that business has not contacted her nor shown up to resolve issues as they stated.
Regards,
[redacted]

I hired A + Trees R Us and General Landscaping to remove two trees and their stumps in the back yard of my home in the fall of 2012. The work was done properly. However, the company failed to protect my driveway with thick enough boards under its heavy tree removal equipment. As a result, the driveway was deeply dented and cracked by the weight of the equipment. I asked the company's owner to repair the damage. He kept postponing the repair throughout the fall of 2012, breaking one promise after another to do the job. Finally, he informed me that the weather was too cold for the asphalt filler to set properly, and he promised to return in the spring of 2013. After more repeated phone calls to him, he finally showed up. His idea of a repair consisted of filling the indentations with asphalt and tamping them down. The filler is already wearing away. After I complained to him about this, he promised to return and stabilize the repair areas with a roller. After more phone calls to him, he offered me $200 instead. I told him that I wanted to get an estimate from a professional paving company before considering his offer. A reputable company, after inspecting the driveway, informed me that no patch would hold, and it would be necessary to cut out the bad section and replace the damaged area with new pavement. There were so many dents in the driveway that he concluded the best way to fix it was to replace an entire section of the driveway at an estimated cost of $1,000. I thought this to be reasonable and so informed the owner, offering to pay half of the expense myself. He angrily offered me $300 towards the repair. I told him that $500 was the least I would accept. He said he'd think about it for a week and let me know. I told him that this matter had dragged on for nine months and I was losing patience with him. He then hung up on me.