A Weber Communications

***, I believe you spoke with our Customer Solutions Supervisor today, [redacted] Our intention for that call was to explain the situation and resolve this as quickly as possible [redacted] has confirmed that you two have spoken and based on the follow up I believe everything is resolved However if there is anything our team or I can do for you please don't hesitate to reach out My direct email is [redacted] Cheers, [redacted] | Chief Operating Officer [redacted] AWeber.com Email Marketing Delivered ®

***, I have reviewed all the correspondence in your account to get a full scope picture of what happened and why we're here communicating via the Revdex.com website First, I'm sorry that this happened to you, whether intentional or unintentional we take very seriously our policies around sending email to only people who have specifically requested it from you Using a co-registration source is a violation of our terms of service and the ramifications of breaching those terms include termination of your account, which is what happened in this particular caseI have also included a message from Josh S our Email Best Practices Manager who further explained what happened and why when an account is closed for violation of our terms of service information from within that account is no longer availableCheers, Sean C [redacted] Chief Operating Officer AWeber.com | Email Marketing Delivered ® [redacted] Jun 4, 9:AMHello,We specifically outline that co-registered leads are not allowed to be importedThe lists you were importing were very poor quality and had many known spam traps within themThis could have caused considerable damage to our system and we are in every right to have the account closedWhen a account is closed for violation of a policy information that is within it is no longer available and it will not be reopened to be providedData from the account is not going to be available and we will not be able to continue answering questions on itIf there is anything else, please let me knowRegards,Josh SEmail Best Practices Manager AWeber Communications, Inc

Yes, we absolutely did resolve my issue and Aweber was great to help with resolution! Regards, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I want to know when the $will post to my bank account?

The refund was put back on your card Feb 11, @ 4:18pm Eastern Receipt # [redacted] Banks typically post to hours after the transaction takes place You can confirm with your specific bank as to how long they typically take Cheers, Sean C [redacted] Chief Operating Officer AWeber.com | Email Marketing Delivered ® [redacted]

Yes, we absolutely did resolve my issue and Aweber was great to help with resolution!Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided the business does close the account that had been set up in my name without my knowledge, and no further invoices are sent to me requesting payments on said accountThis action by the company was offered by their customer service solutions representative and I have no reason to believe the company would not honor this solution
Regards,
*** ***

[redacted],I have reviewed all the correspondence in your account to get a full scope picture of what happened and why we're here communicating via the Revdex.com website.  First, I'm sorry that this happened to you, whether intentional or unintentional we take very seriously our policies around sending...

email to only people who have specifically requested it from you.  Using a co-registration source is a violation of our terms of service and the ramifications of breaching those terms include termination of your account, which is what happened in this particular case. I have also included a message from Josh S our Email Best Practices Manager who further explained what happened and why when an account is closed for violation of our terms of service information from within that account is no longer available.Cheers,Sean C[redacted]Chief Operating OfficerAWeber.com | Email Marketing Delivered ® [redacted] Jun 4, 9:29 AMHello,We specifically outline that co-registered leads are not allowed to be imported. The lists you were importing were very poor quality and had many known spam traps within them. This could have caused considerable damage to our system and we are in every right to have the account closed. When a account is closed for violation of a policy information that is within it is no longer available and it will not be reopened to be provided. Data from the account is not going to be available and we will not be able to continue answering questions on it. If there is anything else, please let me know. Regards,Josh SEmail Best Practices ManagerAWeber Communications, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response did not resolve the issue.  Here is my correspondence from March 13th where I provided the source URL for the leads in question...  The support agents Sarah and/or Tom never mentioned that this source was against policy.  My database cost around $10,000 to build and I have timestamps & campaign spend information for each lead through [redacted], [redacted] Ads, & [redacted].  If AWeber is unable to return my stolen data, I do expect to be re-imbursed for the leads at a minimum to resolve this issue.The ticket is #[redacted]
Regards,
[redacted]

[redacted],
I believe you spoke with our Customer Solutions Supervisor today, [redacted].  Our intention for that call was to explain the situation and resolve this as quickly as possible.  [redacted] has confirmed that you two have spoken and based on the follow up I believe...

everything is resolved.  However if there is anything our team or I can do for you please don't hesitate to reach out.  
My direct email is [redacted]
Cheers,
[redacted] | Chief Operating Officer
[redacted]
AWeber.com
Email Marketing Delivered ®

Our best practices manager, Josh S[redacted] spoke with [redacted] directly this afternoon.  The issue has been resolved and the account reopened.  We apologize again for this getting to this level and look forward to continuing to work together.Cheers,Sean C[redacted]Chief Operating OfficerAWeber.com |...

Email Marketing Delivered ® Affordable, Easy-To-Use Email Automation is Here!

Yes, we absolutely did resolve my issue and Aweber was great to help with resolution!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a lost cause. I am only beating a dead horse and you can consider this case closed.  
Regards,
[redacted]

[redacted],
I have reviewed all the correspondence in your account to get a full scope picture of what happened and why we're here communicating via the Revdex.com website.  First, I'm sorry that this happened to you, whether intentional or unintentional we take very seriously our...

policies around sending email to only people who have specifically requested it from you.  Using a co-registration source is a violation of our terms of service and the ramifications of breaching those terms include termination of your account, which is what happened in this particular case. I have also included a message from Josh S our Email Best Practices Manager who further explained what happened and why when an account is closed for violation of our terms of service information from within that account is no longer available.
Cheers,
Sean C[redacted]
Chief Operating Officer
AWeber.com | Email Marketing Delivered ®
 
[redacted] Jun 4, 9:29 AMHello,We specifically outline that co-registered leads are not allowed to be imported. The lists you were importing were very poor quality and had many known spam traps within them. This could have caused considerable damage to our system and we are in every right to have the account closed. When a account is closed for violation of a policy information that is within it is no longer available and it will not be reopened to be provided. Data from the account is not going to be available and we will not be able to continue answering questions on it. If there is anything else, please let me know. Regards,Josh SEmail Best Practices Manager
AWeber Communications, Inc.

[redacted],
I'm sorry that your interaction with AWeber put in you a position to file a Revdex.com complaint.  My name is Sean C[redacted]
and I'm the COO of AWeber.  I will be assisting you today.
I went ahead and went directly to our merchant account...

to pull the records of all your activity this month.  This 
merchant account is what talks directly to your credit card company so the two records will be in sync.
We are showing exactly two transactions this month which I've listed below for your cc ending in [redacted]...
#1 May 15, 2015 @ 7:44:53am a charge for $19.00
#2 May 15, 2015 @ 3:58:06pm a refund for $19.00
Nothing else has been posted to your account for that day or any day following from AWeber.  However sometimes banks or
credit card companies will have a 24-48 hour delay in updating their records.  So it's possible that the charge showed up in your account
and the refund takes a bit longer.
Now, the only other thing to note is that if you're seeing this charge on a different credit card you may have another AWeber account so 
please check that too.
If there is anything else I can help you with please let me know.
Cheers,
Sean C[redacted]
Chief Operating Officer
AWeber.com | Email Marketing Delivered ®

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I want to know when the $57.00 will post to my bank account?

[redacted],
I'm sorry that your experience with our company resulted in complaint to the Revdex.com.
I went back to your account, which I see was opened on November 6, 2014.  According to your conversation with [redacted],
one of...

our Customer Solutions Specialists you indicated that you believed you did sign up for the account but believed you had
cancelled it prior to subsequent billing.  According to the complaint here I'm now finding out that may not have been the case...
Regardless, please know that [redacted] did in fact refund everything what was charged since December 2014 back to your credit
card and closed your account.  The amount refunded yesterday was $57.00
Again, [redacted] I'm sorry your experience required us to speak through this forum, but to confirm your account has been cancelled and
refunded.
Cheers,
Sean C[redacted]
Chief Operating Officer
AWeber.com | Email Marketing Delivered ®

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response did not resolve the issue.  Here is my correspondence from March 13th where I provided the source URL for the leads in question...  The support agents Sarah and/or Tom never mentioned that this source was against policy.  My database cost around $10,000 to build and I have timestamps & campaign spend information for each lead through [redacted] Ads, & [redacted].  If AWeber is unable to return my stolen data, I do expect to be re-imbursed for the leads at a minimum to resolve this issue.
The ticket is #[redacted]
Regards,
[redacted]

The refund was put back on your card Feb 11, 2015 @ 4:18pm Eastern.  Receipt #[redacted].
Banks typically post 24 to 48 hours after the transaction takes place.  You can confirm with your
specific bank as to how long they typically take.  
Cheers,
Sean C[redacted]
Chief Operating Officer
AWeber.com | Email Marketing Delivered ®
[redacted]