A2ZRadon.com

Initial Business Response /* (1000, 5, 2015/05/06) */
First off Unlike the customer says we have never received any phone calls or emails from him.
The first we heard of him was recently when he left a fowl and threatening message which We do not tolerate.
Second A2Z does not install any systems...

we act as middle man for radon mitigators and homeowners. All our work is done by subcontractors who are personally responsible for their own work.This is stated right in the contract second paragraph which customer signed.
"To better serve you all our subcontractors are personally responsible for their own work and radon test."
The customer has this contract.He needs to address any complaint to the subcontract who installed his system.
Thirdly the customer purchased a dehumidification system not a radon system.He states in his complaint that it says dehumidification on the system.
Radon systems and dehumidification systems both create a negative pressure under the home and mitigate radon gas the difference being a dehumidification system does not have to follow the radon system guidelines and extend pipes to roof line.
Homeowners dont always want pipes extend to roof top and request customized systems.
A2Z states right in it's contract any system outside EPA guidelines must be labeled as dehumidification system.
This is done in order to protect A2Z from homeowners who change their minds on what kind of system they purchased.
*All systems installed by A2Z will meet EPA guidelines. Anything outside of the EPA guidelines done at customer request or by sub contractor automatically voids out radon system classification. The system will then be listed as a "dehumidification system" and the radon guidelines do not apply.


Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both my wife and I had called and left voice mails (nice messages- not sure how he interpreted that, but then again, I read the Channel 9 News report from 2009 on A2Z, so his comments match the rhetoric in his response). We also and e-mailed thru his "Contact Us" web site, and via a public e-mail address listed on his web site. We did not receive any return calls, nor replies to our repeated e-mails.
Intent: We specifically employed A2Z to install a radon mitigation system since the home had failed a radon test. There was never any mention for the need to test for humidity, and certainly no need for an 800.00 dehumidifier system in dry Colorado!
The intent all along was to take care of the Radon. That's why we called A2Z Radon, and not A2Z Dehumidifier. The installer made mention of Radon many times during the installation, but never once mentioned humidity. Makes sense because humidity here in CO averages maybe 15 to 20%. Again, the intent (by the name of the company A2Z RADON, the fact the house failed RADON the test, the many references to RADON by the installer) was to take care of a radon problem, not a humidity problem (since we don't have one).
This was clearly a misleading bait and switch, and we demand our 800.00 refund.
As a side note, A2Z was decertified at the State level for Radon mitigation. We are pursuing a Colorado State complaint concurrently with the Hazardous Materials and Waste Management Division
Final Consumer Response /* (4200, 11, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure where the foul or threating interpretation is coming from. Probably a diversion tactic. Quite frankly, after reading the Channel 9 news report that featured A2Z (Google that), we're concerned.
The statement above is again, misleading. We called to have a radon mitigation system installed. There was never any mention of a dehumidifier system or the need to dehumidify the ground under the house. Guessing all of the fine print contained language around dehumidifier vs. radon mitigation, but again, logically, why would anyone call a radon mitigation company to install a dehumidification system? Think about it. And to anyone considering installing a system, please do more research on radon vs. humidity. Humidity won't kill you, but radon can.
We had to hire a State of Colorado licensed radon mitigation company to replace the 800.00 fan and pipe A2Z installed due to the fact the radon level actually increased to a higher level than the house had before A2Z installed the whatever system. If you are considering a radon mitigation company, I encourage you to visit the Colorado State Hazardous Materials and Waste Management Division for a complete listing of firms approved to sell and install radon mitigation systems.
For a dehumidification system, please go to Wal-Mart or Target and pick one up for a lot less than 800.00. But since we live in dry Colorado, you probably don't need a dehumidification system.
So 2 issues- 1. anyone considering a service should do more research on radon in general, and on the company performing the work. We were pointed their way by a real estate agent, so we trusted that advice. 2. The radon levels increased, not decreased as advertised and stated above, our houses' radon level.
We would like a full refund of 800.00 since we had to pay Colorado licensed radon mitigation company 925.00 to install an actual radon system. Thank you.
Final Business Response /* (4000, 13, 2015/06/03) */
As stated earlier in order to protect A2Z from frivolous complaints we put everything in our contracts.The same contract the customer has signed and was given a copy of.
The customer signed a contract stating that the system would be installed by a "subcontractor who is personally responsible for their own work and radon test."
I think that contract statement is pretty clear.A subcontractor is a separate entity from A2Z. The customer signed a contract stating that they were working with a contractor who was not A2Z. They signed a contract stating that they were working with a subcontractor who was personally responsible for their work.
These means and the customer signed it that they need to address this issue with the subcontractor.The subcontractors name and number are on the contract.
This should be enough but to clarify the difference once again because the homeowner is still talking about a radon system and dehumidification being different things. Lets explain it again.
The difference between the two is one inch of pipe.That's it!
Both systems are the exact same thing except one does not extend a pipe to roof line.
Both systems are the exact same thing.Both systems are exact same process.
A negative pressure is created under the slab. This is done with a 4" pipe that starts inside the home. it starts in the slab then exits to outside near ground level. At that point the pipe is directed towards roof line where a electric inline fan is added. Once this fan is turned on it creates a negative pressure under the slab.
This negative pressure mitigates radon, soil gases and moisture.
This inline fan that is attached to a pipe that goes under the slab is a dehumidification system. It is also the beginning of radon system.
At this point the system is about 2' off the ground.
After the inline fan you attach the 4" pipe again and direct the air flow in the direction you want.
If you take the 4' pipe and extend it 1 ft to vent it's a dehumidifacation.
It's mitigating both moisture and radon but it is a dehumidifacation system.
If you extend that pipe 9'up the side of the house towards roof line and let it vent it's a dehumidification system. If that pipe was extended to 9'11" it's a dehumidiifacation system.
If you extend the exact same pipe up the exact same system and went up to 10'you would have a dehumidifacation system that now would also be qualified to be called a radon system by old EPA guidelines.If the exact same dehumidifacation system was extended to 6" above roof line it would qualify to be called a radon system.
They are both the exact same thing except the radon system goes above roof line.
The dehumidifacation system is actually much better at mitigating both radon and moisture due to the fact that it doesn't have to deal with long pipe constrictions.
To protect A2Z from frivolous complaints we state right in contract "Anything outside of EPA guidelines done by customer request or by subcontractor automatically voids out radon system classification. The system will be labeled a dehumidifacation system and radon guidelines don't apply.
If the customer and the subcontractor want to make the system any shorter than 10' it must be labeled a dehumidifacation system and radon guidelines do not apply.
This pipe extension can be done by anyone in about 20 minutes for less than $15 in material.
The homeowner has subcontractors contact information and should address extending pipe with them.
Because as their contract states that is who they did business with.