[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement
and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Evidently there is a wide difference between what the Enquirer rep at customer service states is their company policies and what is stated by the responder to my complaintNow, one year later, I am being told that a subscriber can cancel newspaper delivery for a specific date and hopefully not be responsible for the increased price editionFirst I've heard of this exceptionAnd why didn't the original notice state that this "supplement" could only be waived twice yet the first time I called about the situation I was told that "all you need to do is call, dispute the charge and it will be credited to your account"One company, two service opinions and neither supports the desires of the subscriberWithout continued readers...your newspaper will merely become another item for the recyle binAfter years I dislike considering cancelling my subscription but I don't like paying for something I don't want and can't useEnquirer, you make the callLose my business over this surcharge or placate the subscriber.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I The Enquirer has not made repeated attempts to contact me for resolution as indicated in their replyAfter reading their response, I checked my mobile phone call lists and find I did have a call from them yesterday but did not speak with themNo message was left and also no attempt to call me at home was madeThere is now another issue that I have reported at least times with out a response or resolutionNow, instead of not receiving the paper regularly, we get TWO papers each dayThere is definitely a problem with the delivery serviceThis issue needs elevating beyond the District level
Regards,
*** ***
The Thanksgiving surcharge is reflective of all the extra content and advertising costs that assists the customer in preparing for their Thanksgiving Weekend shoppingAlso for future reference you can contact our customer service center at ###-###-#### and they should be able to answer any
questions you may have with your subscription
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have
reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The customer called in January requesting a discount has her original offer term had expiredThe rep at that time gave the customer a 50% off discount that last for monthsAfter the month term is over then the rate on the account reverts back to the full standard rateThis customer's rate
was $12.50/month and the corresponding full rate is $25/monthThe customer then called in again in May saying that she didn't like the full increased rate and again we gave her the same offer for an additional monthsNow the same situation has occurred as the discount term has expiredIf the customer would like to extend the offer for another months we would be willing to accept that.In regards to EZ pay being required, we can also waive that option and allow the customer to continue getting the rate in the form of a monthly printed bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I believe this is very bad form on the part of the Enquirer. I was not told there was an online option to secure a classified ad when I called to get rates - is it good practice that you get the same service for $less simply by using the internet???? I contacted my service provider immediately so their claim that it was a day late and they made an exception is bunk. I burned hours of my time on their mistake so in addition to the $refund believe the $add should be refunded as well. I do not believe it is good business to inconvenience a customer like I was and not offer some sort of compensation. If the Enquirer does not desire to offer me compensation for my time and trouble, I want it on their record that they will inconvenience a client and not feel they should offer consideration.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I got the same response from the president of the Cincinnati Enquirer on March after I complained about the calls before contacting the Revdex.com. I am still receiving hacalls from ###-###-####, answering machine piccall and then caller hangs up. I do not believe that they have done anything to stop the calls.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Forgive me if I seem a bit skeptical, but five days after I received a email from the Distribution Director, stating that the deliveries will stop, someone dropped a Shop Local advertisement in my drivewayI know what the company will say, "it takes a few days for the information to reach the carrier so you may get another delivery before they stop". Which is what I've been hearing for the past three years.After three years of dealing with this I'm just not sure anyone can convince me that deliveries will stop. I appreciate the companies wiliness to help me resolve this issue, but I can't just take their word for it. Only time will tell. I'm not sure what to do at this point, but I do not want to close the issue until I feel confident the deliveries have stopped
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
One of our distribution managers has contacted the customerThe customer has their information if any further issues arise, but the TV guide will be delivered going forward according to the distribution managerAs for the reason of the missed deliveries it appears to simply be carrier oversight
Also there will only be credit of $for the TV book not being delivered the first weeks after the customer's initial start date of 6/for the product
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have not reported anything to the credit agencies in
regards to this accountThe balance was written off completely on 11/due to
the account being closed in October after the customer stated she was living in
a secured building and not receiving the papersOur general
policy is to leave
papers at the front lobby in secured buildings since the carriers usually don't
have access to the hallway of apartments
We will not be issuing a refund for the payments already taken because the carrier was delivering the
papers at the address statedThe carrier confirmed that he was delivering papers there and that he would notice they would pile up for a few days at a time and then clear up and build up againThe account started in April and there is no record on the account of the customer contacting us about any issues until OctoberThere were also concerns about the card we were
chargingAttached is an
email verification from the start that both the customer and our company
received when she signed up with one of our vendorsIt should have enough
reference information for the customer to ID the card we had on file
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did have to call the distributor to have my paper deliveredIt's been two weeks and so far I have gotten my paper.
Regards,
*** ***
We have had a district manager contact the customer about the delivery issues and we also had a local circulation team member contact the customerAs a result of these calls to the customer we have credited the account and generated a refund for missed services and also have moved the customer over
to a digital only subscription
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The account will officially stop this Sunday 4/(your next available delivery date) and a refund will be sent back for the full amount of $to cover the $payment deducted in March to start and the $recently taken out for April
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement
and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Evidently there is a wide difference between what the Enquirer rep at customer service states is their company policies and what is stated by the responder to my complaintNow, one year later, I am being told that a subscriber can cancel newspaper delivery for a specific date and hopefully not be responsible for the increased price editionFirst I've heard of this exceptionAnd why didn't the original notice state that this "supplement" could only be waived twice yet the first time I called about the situation I was told that "all you need to do is call, dispute the charge and it will be credited to your account"One company, two service opinions and neither supports the desires of the subscriberWithout continued readers...your newspaper will merely become another item for the recyle binAfter years I dislike considering cancelling my subscription but I don't like paying for something I don't want and can't useEnquirer, you make the callLose my business over this surcharge or placate the subscriber.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I The Enquirer has not made repeated attempts to contact me for resolution as indicated in their replyAfter reading their response, I checked my mobile phone call lists and find I did have a call from them yesterday but did not speak with themNo message was left and also no attempt to call me at home was madeThere is now another issue that I have reported at least times with out a response or resolutionNow, instead of not receiving the paper regularly, we get TWO papers each dayThere is definitely a problem with the delivery serviceThis issue needs elevating beyond the District level
Regards,
*** ***
The Thanksgiving surcharge is reflective of all the extra content and advertising costs that assists the customer in preparing for their Thanksgiving Weekend shoppingAlso for future reference you can contact our customer service center at ###-###-#### and they should be able to answer any
questions you may have with your subscription
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have
reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The customer called in January requesting a discount has her original offer term had expiredThe rep at that time gave the customer a 50% off discount that last for monthsAfter the month term is over then the rate on the account reverts back to the full standard rateThis customer's rate
was $12.50/month and the corresponding full rate is $25/monthThe customer then called in again in May saying that she didn't like the full increased rate and again we gave her the same offer for an additional monthsNow the same situation has occurred as the discount term has expiredIf the customer would like to extend the offer for another months we would be willing to accept that.In regards to EZ pay being required, we can also waive that option and allow the customer to continue getting the rate in the form of a monthly printed bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I believe this is very bad form on the part of the Enquirer. I was not told there was an online option to secure a classified ad when I called to get rates - is it good practice that you get the same service for $less simply by using the internet???? I contacted my service provider immediately so their claim that it was a day late and they made an exception is bunk. I burned hours of my time on their mistake so in addition to the $refund believe the $add should be refunded as well. I do not believe it is good business to inconvenience a customer like I was and not offer some sort of compensation. If the Enquirer does not desire to offer me compensation for my time and trouble, I want it on their record that they will inconvenience a client and not feel they should offer consideration.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I got the same response from the president of the Cincinnati Enquirer on March after I complained about the calls before contacting the Revdex.com. I am still receiving hacalls from ###-###-####, answering machine piccall and then caller hangs up. I do not believe that they have done anything to stop the calls.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Forgive me if I seem a bit skeptical, but five days after I received a email from the Distribution Director, stating that the deliveries will stop, someone dropped a Shop Local advertisement in my drivewayI know what the company will say, "it takes a few days for the information to reach the carrier so you may get another delivery before they stop". Which is what I've been hearing for the past three years.After three years of dealing with this I'm just not sure anyone can convince me that deliveries will stop. I appreciate the companies wiliness to help me resolve this issue, but I can't just take their word for it. Only time will tell. I'm not sure what to do at this point, but I do not want to close the issue until I feel confident the deliveries have stopped
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
One of our distribution managers has contacted the customerThe customer has their information if any further issues arise, but the TV guide will be delivered going forward according to the distribution managerAs for the reason of the missed deliveries it appears to simply be carrier oversight
Also there will only be credit of $for the TV book not being delivered the first weeks after the customer's initial start date of 6/for the product
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have not reported anything to the credit agencies in
regards to this accountThe balance was written off completely on 11/due to
the account being closed in October after the customer stated she was living in
a secured building and not receiving the papersOur general
policy is to leave
papers at the front lobby in secured buildings since the carriers usually don't
have access to the hallway of apartments
We will not be issuing a refund for the payments already taken because the carrier was delivering the
papers at the address statedThe carrier confirmed that he was delivering papers there and that he would notice they would pile up for a few days at a time and then clear up and build up againThe account started in April and there is no record on the account of the customer contacting us about any issues until OctoberThere were also concerns about the card we were
chargingAttached is an
email verification from the start that both the customer and our company
received when she signed up with one of our vendorsIt should have enough
reference information for the customer to ID the card we had on file
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did have to call the distributor to have my paper deliveredIt's been two weeks and so far I have gotten my paper.
Regards,
*** ***
We have had a district manager contact the customer about the delivery issues and we also had a local circulation team member contact the customerAs a result of these calls to the customer we have credited the account and generated a refund for missed services and also have moved the customer over
to a digital only subscription
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The account will officially stop this Sunday 4/(your next available delivery date) and a refund will be sent back for the full amount of $to cover the $payment deducted in March to start and the $recently taken out for April
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
*** ***