Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What is the total amount refunded?? Thank you for confirming!
Regards,
[redacted]
The business has done an outstanding job of addressing my requests. I am optomistic the deliveries will stop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the [redacted]er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are monitoring this from a higher level, but the issue has fallen back on to Sharon S. to make sure the carrier is properly taking care of the issue. We realize that there have already been issues with Sharon in your experience, but we have discussed the issue and she has ensured us that there is a plan in place to verify that delivery no longer occurs. Mark G. is Sharon’s supervisor and would be the contact person if future issues occur He can be reached at ###-###-#### (office) and ###-###-####. [redacted]
The Distribution Director said that he followed up with Mr[redacted] on this continuing issueHe said that the team is checking the delivery each weekendThere was an additional delivery recently because there was an subscription in the same areaIt was delivered to the wrong addressIt should be resolved now and Mr[redacted] has the director's contact information so he can report any future issues to him directly and get them resolved immediately
[A default letter is provided here which indicates your acceptance of the business's response....
If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer does not appreciate the paper not arriving at a certain time every morning. "This is wrong; a late paper is trash". Customer did not agree to being treated this way. Customer does not need or want Electronic content. Customer did not receive the paper on Monday, 1/9. Customer does not agree with the credits to his bill not reflecting the total cost of the paper."This is wrong". "This is no way to run a business and treat customers like dirt".
Regards,
[redacted]
The issue has been resolved on our end by ensuring the proper delivery and crediting the missed deliveries. There is nothing more we can do as the customer stated they are waiting until a certain time has passed with satisfactory delivery service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My concerns remain. The Enquirer response is inaccurate. There was an unidentified call that was unanswered in our call log, which evidently was the Enquirer. A voice mail message was not left, so we could not know the Enquirer was trying to reach us. An email was subsequently received with contact information.In the meantime, since the original complaint cited frequently missed deliveries, we have been getting 2 newspapers each day. We have reported this to the Enquirer at least 3 times to no avail. The Enquirer response states this is their answer (multiple papers) to missed deliveries. Most times there were 2 papers in the driveway, not another delivery after we had retrieved one. This business practice is not a solution and totally unreasonable. This needs elevation and exposure to a higher level of management. What was the problem that caused repeated delivery misses? Why was a follow up delivery needed (to check if the original delivery was made) instead of correcting the issue of missed deliveries? These are not cost effective business practices nor good customer service. The Enquirer management at a higher level needs to be made aware of these practices. [redacted]
The district manager of the customer's route will now be responsible for the customer's delivery until a new carrier can be brought up to speed on how to effectively delivery the paper. The paper should be correctly delivered in the mail slot going forward.
The Director of Distribution reached out to the customer. There will be a delivery of the missed TV book tomorrow. Also credit has been given to the account for the missed TV books.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
The Enquirer did finally provide the promised credit - they said they had turnover and system issues!!!!! After 3 months of my time and aggravation, I want to be compensated. I bill out at $250 per hour and spent at least 3 hours on trying to get this resolved. The ad we ran cost us $200 - I want a refund of that amount as well!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]---Hi [redacted],What I had in my last email was to cancel and refund my money. I think it is ridiculous to pay $26.31 for 2 newspaper. I want it CANCELLED and REFUND.Hope this clarifies things.Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Now that I can attach proof, you can clearly see that I e-mailed Cincinnati Enquirer to their e-mail address of [redacted]. Subject CLEARLY states "Cancel Delivery Service". I gave my phone number and address. I sent this 2 months ago on September 24, 2016 at 10:44 AM. I also told the NUMEROUS harassing Cincinnati Enquirer Agents when they called me that I cancelled. ALL COMMUNICATION WILL STOP. I'm NOT paying you [redacted] one more cent for a service that I cancelled!
Regards,
[redacted]
I forwarded the issue to our regional distribution director. He...
forwarded back to me an email correspondence he had with the customer between 12/20 and 12/22. The customer has his contact information and if any further issues occur the distribution director can be contacted. In addition the distribution director has made sure the carrier is aware of the situation and issue should be cleared.
The stop request reached someone in our accounting department already and the account was stopped on 1/1/18. We apologize for the issues you experienced by having trouble contacting our customer service center. We had high phone call volume this past month affecting performance of our customer...
service operations and we are looking into ways to alleviate these issues in the future. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for providing the emails. This will help us to improve our email communications. Upon review of the emails you stated that you want to cancel the account. Your original complaint here made no mention of a cancellation request. We previously communicated the missed deliveries to our distribution team and the delivery issues will be resolved going forward. We will provide the appropriate credits/refund but need to know if you still would you like to cancel or keep the paper with the improved service?
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What is the total amount refunded?? Thank you for confirming!
Regards,
[redacted]
The business has done an outstanding job of addressing my requests. I am optomistic the deliveries will stop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the [redacted]er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are monitoring this from a higher level, but the issue has fallen back on to Sharon S. to make sure the carrier is properly taking care of the issue. We realize that there have already been issues with Sharon in your experience, but we have discussed the issue and she has ensured us that there is a plan in place to verify that delivery no longer occurs. Mark G. is Sharon’s supervisor and would be the contact person if future issues occur He can be reached at ###-###-#### (office) and ###-###-####. [redacted]
Our customer service team just told us that they had contacted the customer directly and that everything is taken care of.
The Distribution Director said that he followed up with Mr[redacted] on this continuing issueHe said that the team is checking the delivery each weekendThere was an additional delivery recently because there was an subscription in the same areaIt was delivered to the wrong addressIt should be resolved now and Mr[redacted] has the director's contact information so he can report any future issues to him directly and get them resolved immediately
[A default letter is provided here which indicates your acceptance of the business's response....
If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer does not appreciate the paper not arriving at a certain time every morning. "This is wrong; a late paper is trash". Customer did not agree to being treated this way. Customer does not need or want Electronic content. Customer did not receive the paper on Monday, 1/9. Customer does not agree with the credits to his bill not reflecting the total cost of the paper."This is wrong". "This is no way to run a business and treat customers like dirt".
Regards,
[redacted]
The issue has been resolved on our end by ensuring the proper delivery and crediting the missed deliveries. There is nothing more we can do as the customer stated they are waiting until a certain time has passed with satisfactory delivery service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My concerns remain. The Enquirer response is inaccurate. There was an unidentified call that was unanswered in our call log, which evidently was the Enquirer. A voice mail message was not left, so we could not know the Enquirer was trying to reach us. An email was subsequently received with contact information.In the meantime, since the original complaint cited frequently missed deliveries, we have been getting 2 newspapers each day. We have reported this to the Enquirer at least 3 times to no avail. The Enquirer response states this is their answer (multiple papers) to missed deliveries. Most times there were 2 papers in the driveway, not another delivery after we had retrieved one. This business practice is not a solution and totally unreasonable. This needs elevation and exposure to a higher level of management. What was the problem that caused repeated delivery misses? Why was a follow up delivery needed (to check if the original delivery was made) instead of correcting the issue of missed deliveries? These are not cost effective business practices nor good customer service. The Enquirer management at a higher level needs to be made aware of these practices. [redacted]
The district manager of the customer's route will now be responsible for the customer's delivery until a new carrier can be brought up to speed on how to effectively delivery the paper. The paper should be correctly delivered in the mail slot going forward.
The Director of Distribution reached out to the customer. There will be a delivery of the missed TV book tomorrow. Also credit has been given to the account for the missed TV books.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
The Enquirer did finally provide the promised credit - they said they had turnover and system issues!!!!! After 3 months of my time and aggravation, I want to be compensated. I bill out at $250 per hour and spent at least 3 hours on trying to get this resolved. The ad we ran cost us $200 - I want a refund of that amount as well!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]---Hi [redacted],What I had in my last email was to cancel and refund my money. I think it is ridiculous to pay $26.31 for 2 newspaper. I want it CANCELLED and REFUND.Hope this clarifies things.Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Now that I can attach proof, you can clearly see that I e-mailed Cincinnati Enquirer to their e-mail address of [redacted]. Subject CLEARLY states "Cancel Delivery Service". I gave my phone number and address. I sent this 2 months ago on September 24, 2016 at 10:44 AM. I also told the NUMEROUS harassing Cincinnati Enquirer Agents when they called me that I cancelled. ALL COMMUNICATION WILL STOP. I'm NOT paying you [redacted] one more cent for a service that I cancelled!
Regards,
[redacted]
I forwarded the issue to our regional distribution director. He...
forwarded back to me an email correspondence he had with the customer between 12/20 and 12/22. The customer has his contact information and if any further issues occur the distribution director can be contacted. In addition the distribution director has made sure the carrier is aware of the situation and issue should be cleared.
The stop request reached someone in our accounting department already and the account was stopped on 1/1/18. We apologize for the issues you experienced by having trouble contacting our customer service center. We had high phone call volume this past month affecting performance of our customer...
service operations and we are looking into ways to alleviate these issues in the future. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for providing the emails. This will help us to improve our email communications. Upon review of the emails you stated that you want to cancel the account. Your original complaint here made no mention of a cancellation request. We previously communicated the missed deliveries to our distribution team and the delivery issues will be resolved going forward. We will provide the appropriate credits/refund but need to know if you still would you like to cancel or keep the paper with the improved service?
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]