Hello, Why would I go to collection agency when they never sent any letter about thisI'm not even involved in this accident and not sure why my name is on itAgain, I'm asking for some sort of bill or document and I will send a check however, AAA still has not provided any of that Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ Contact Name and Title: [redacted] Operations Mngr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aaamichigan.com AAA apologized for the lack of service that Mr [redacted] in regard to his wife's poor ERS experience Mr [redacted] was contacted in an effort to appease the situationHe was offered a Premier RV membership renewal for his household as well as $in gas cards (total value of $203)Mr [redacted] declined Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) After negotiations with AAA we settled for years (2015-2016) of Premier membership for myself and my wifeAlso a $refund on membership and $in gas cardsI checked my account on AAA site today , December 25, , and there are NO changes in my membership statusI did not receive my $refundThe only thing I received so far is the $in gas cardsM [redacted] Final Business Response / [redacted] (4000, 9, 2015/01/05) */ Mr [redacted] , An agreement was made with the Aurora Administrative office for the $in Amex cards, $credit & Premier RV upgrade for the householdA $check has been processed and should be received within weeks Also, the Premier RV upgrade has been processed for both members
Ms [redacted] spoke again to Ms [redacted] today and we have come to a final resolution for an additional $to settle this matter and all parties have determined this case resolved Sincerely, [redacted]
STAY AWAY!! AAA insurance will do everything not to pay your storm/hail/wind weather related claim! AAA said they found no evidence of storm related damage but in order to find evidence you have to actually do the work! Two of their Adjusters and one Engineer only inspected probably one foot of the roof, based on their 2mins inspection on a very small area of the roof of a sq ft house their determination was no evidence to prove it was a storm related claim....! How do you actually find any evidence when you dont even inspect half of the roof! Due to the heavy storm with hail, 20+ homes on my street had weather related damage! We are the only house with AAA, quickly realize we cannot trust AAA! AAA provided $so we can repair six rooms that are damaged! We need to get new insulation in the attic, dry wall/new paint in the loft with new carpet, new drywall/paint/hardwood floor in dinner room, new dry wall/paint/new insulation in garage, new insulation in basement and the roof was damaged during the heavy storm While our neighbors, only saw one Adjuster; AAA sent us two Adjusters and than hired an Engineer firm for further inspection as if we purposely watered our house! Our neighbors all got settled from their insurance we are the only home still fighting for what is rightfully & lawful owed to us In the end, AAA claim we only have minor damage and only willing to settle with us $before our $deductible kick-in(so we didnt get any reimbursement)! They said they wont approve the roof and hardwood flooring since they were defective(so I assume they think it is defective after many baseball size hail hitting our roof)....and the kick is they said they found no evidence of storm related damage but the Adjusters only was up in the roof for about 2mins inspected a very small area because both Adjusters said its too steep to climb up Of course we have witnesses to prove AAA's Adjusters never spent much time on the roof What made AAA even worse is, when the Engineer came, he was only inspecting one limited area and spent no more than 2mins on the roof which is a two-story high 3600sq ft home; I asked if he needs to inspect the whole roof the Engineer said the roof is too slope he cant inspect the whole roof! When I asked, so by reviewing this spot where you been for about 2mins you will be able to determined rather this is a weather related claim since our original claim is for the hail/storm/wind weather related issue, he told us he wasnt at the home to do a weather related inspection! But on his report, he said....no evidence of storm related damaged were found...well that is only because the three of you probably only inspected one foot of the roof! We also have witnesses to prove the Engineer only inspected a very small area and told us verbally the roof is too steep for him to inspect a large area and the fact he was not here to do a weather related inspection Before we purchased the house, we had an inspector to inspect the house 1.5yrs ago, this inspector spent 2hours up in the roof checking in detail, told us the roof will last 10-15years but within a year, after the heavy hail, the roof was damage but AAA act as if nothing happen! The two Adjusters plus the Engineer did not even spend 5mins combined on the roof but claim my roof loss was non-weather related! The customer services is also in question because for three weeks I been calling the Adjuster, Bob, and emailing him for three weeks he never call back or email me back when we trying to find out his finding and the Engineer report! AAA insurance logo is 'expect something more', its a total joke! Please understand we are only seeking what is rightful owe to us, we purchased insurance from AAA, the house had a weather related damage...We are only asking for a fair & reasonable settlement, nothing more & nothing less! We will be telling everyone we know, sharing our experiences, putting our case on our social media! We wanted to warn as many homeowners how unfairly we were treated by AAA in hope they wont be a future victim We will be sending a letters of complaint to Illinois Department of Insurance, the Department of Business Affairs & Protection and the Illinois Inspector General; furthermore will be seeking legal assistant for discrimination! My lawyer's assistant did some digging, found many homeowners also had similar cases where they were not settled We will be reaching out to them, sharing our stories, if all of the cases are similar we will advice them all to file complaint to their State's Department of Insurance, Department of Business Affairs & Projection and State Inspector General so they can review AAA and would discuss a possible class action
Complaint: [redacted] I am rejecting this response because: This is not correct It is NOT a final settlement I explained to Ms [redacted] that AAA still owes me approximately $1,000, which is the blue book value of my car The $does not cover even minimal, but necessary, repairs to maintain my so it is safe to drive The total damages on my car exceeds $3, I am still owed fair market value so I can have my car repaired...especially the air conditioning system and front bumper I explained to Ms [redacted] that I am still pursuing this matter A full and final settlement is the blue book value of my carThe towing company AAA contracted on my behalf was unlicensed and uninsured at the time of this incident The driver of the flatbed did not have the required drivers license to operate this truck This is inexcusible For its failure to have any type of compliance monitoring of its contractors, AAA should be required to fully reimburse me Thank you for your assistance in this matter [redacted] Sincerely, [redacted]
Our review of our Policyholder’s Homeowner’s Insurance Policy has been completed size="3">We found two claims were filed, one due to the sidewalk lifting and the other for the deck not being leveled due to the winter weather The home was inspected for each claim to determine if the reported loss was eligible for coverage Both claims were denied for multiple reasons including wear and tear, deterioration and shifting and cracked, collapsing and/or damage foundation all which is excluded in our Homeowners Insurance Policy Based on our Adjuster’s findings, our underwriting department was notified of the increased riskUpon review of the photographs, a letter was sent to our Policyholder describing the areas of concern that have a likelihood of significant loss It further explained the policy would be terminating resulting from the claim inspections Our Policyholder advised her deck was shifted and the sidewalk was in the same condition when she filed a claim three years ago We reviewed the photographs from that claim and found snow surrounded the home and there were no photographs taken of the sidewalk We can neither confirm nor deny the deck and sidewalk was in the same condition at that time Regarding repairs to the sidewalk, it does not need to be replaced It is sufficient to repair the sidewalk by sloping some concrete or asphalt in front of the lip of the raised area We understand the budgetary effects these types of repairs can cause and hope this option will assist our Policyholder in repairing the sidewalk more economically Once the repairs are made, proof of the repairs should be submitted an AAA office Once underwriting reviews and approves the repairs the policy will be reinstated
Initial Business Response / [redacted] (1000, 5, 2015/03/09) */ We apologize for the delay in getting Mr [redacted] 's refund to him, unfortunately there was some incorrect information provided to Mr [redacted] AAA does not have a policy where a membership can be canceled within days of the membership being created; our policy is that once the membership has begun they can only canceled as of the next renewal date, this information can be found on page of the membership handbookThe original cancelation request was not processed in accordance with this policy, which caused the delay in issuing the refund Mr [redacted] An override was sent on 02/24/to cancel the membership and issue a refundIt normally takes 10-business days for the refund to appear back onto the credit card, the member should see the funds on his statement by 03/17/We were unable to provide case numbers as our system does not produce them, the email he received acts as proof that the request was sentAgain we apologize for the misinformation and are providing additional training for the agent who advised he would have days to cancel and receive a refund
Dear Ms [redacted] Thank you for contacting AAAI apologize for any inconvenienceI have canceled your AAA Membership for a full refundYou will receive your refund back to your credit card within 5-business daysIf you need any further assistance feel free to contact me [redacted] Resolution Specialist ACG Customer Care [redacted] *
Complaint: [redacted] I am rejecting this response because:I appreciate your response to my complaint concerning Mr [redacted] a great deal, but the issue(swith Patricio began immediately after he convinced me to sign a release form to handle the matter on my ownI stated to Mr [redacted] that I had never been in an accident prior aside from one quite some time ago which was also not my fault and was not at all familiar with the procedureMr [redacted] , as he was very nice, assured me that once I sign the waiver form it will allow him to proceed accordinglyAfter signing the form, Patricio behavior towards me changed dramaticallyI appreciate you bringing to my attention that there is a complaint department with AAA Insurance, something I will be pursuing against Mr [redacted] In the future, please address these customer relations matters not only with [redacted] but your staff as wellThank you for allowing me to address my concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
As a courtesy we have canceled your membership and issued a refund which should be received within 10-business daysPlease feel free to contact us if you have any further comments or concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me: As long as the EMAILS stop They mentioned mail The issue is with emails Sincerely, [redacted]
We understand the request for a response through the Revdex.com, however as indicated previously we will be providing our response directly to the Department of Insurance and will follow their guidelines for responding to complaints that are sent to us by them Thank you
Initial Business Response / [redacted] (*000, 5, 20*5/ Contact Name and Title: [redacted] Supervisor Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @aaamichigan.com ***, I appreciate you taking the time to report this incident to us (Case [redacted] ) I was able to reach Ms [redacted] today and resolve the matter to her satisfactionThanks again for bringing this issue to our attentionWe consider the matter closed at this pointIf you have any questions or need further information, please let me know Sincerely, [redacted] Supervisor, Service Monitor The Auto Club Group [redacted] XXXXX Phone: (XXX)XXX-XXXX OFFER: Final Business Response / [redacted] (*000, *9, 20*5/02/24) */ This case appears resolvedThank you for sharing the feedback
Dear [redacted] Unfortunately, We are not going to cover the next year membership feeWe send out cards to our members before we receive the payment from the member as a sign of good faithWe also sent our several bills before and after the renewal date, stating that without payment your membership will expired on 05/15/We sent out bills in the mail on the following dates, 3/30/16, 4/22/16, 05/23/16, 06/10/16, and 08/17/We then sent out an 120day salvage letter asking for you to come back and be a memberAt this point if you would like to be a member of AAA you will need to make a payment
Complaint: I am rejecting this response because: This is a lie by AAAI contacted Attorney [redacted] , asking him how to proceed as I have been struck by the insured, Mr [redacted] who asked that the matter be settled out of courtI spoke with Attorney [redacted] who informed me that he does not handle traffic matters, and will only speak with Mr [redacted] to find out what had happened related to the accident, so that he can draw up the appropriate paperwork to provide to Mr [redacted] to sign as he wanted to pay me cash so that I did not report it to his insurance company, AAAAttorney [redacted] informed Mr [redacted] that he is indeed not representing me as it relates to this matter and that he is only contacting him to speak with him about what had occurred to assist him in drawing up a contract for Mr [redacted] to signIt is disingenuous for Mr [redacted] to suggest otherwise to my attorney [redacted] stating to him in a letter I have had three prior attorney's handle this matter which is clearly an attempt by Mr [redacted] and AAA auto insurance to attack my claim in anyway possibleAttorney [redacted] contacted and spoke with AAA insurance only preliminary on my behalf and never demanded payment, whatsoeverAttorney [redacted] did request records that were provided to him in a timely mannerAttorney [redacted] is the only attorney I have signed paperwork retaining them to handle this matter other than Attorney [redacted] and again ask that an apology be made as clearly this is another attempt by Mr [redacted] in how he has worded his letter to discredit my claimfrankly, I am appalled at AAA insurance for allowing Mr [redacted] to further handle this matter as I have filed a complaint against him prior with the Revdex.com where he had deceived me Sincerely, [redacted]
Good Day and thank you for the opportunity to respond to our policyholder’s concerns We do understand that she does not accept our responseHowever on 07/25/she did not provide a date for her policy to be canceledOur policyholder advised her agent on 07/25/that she moved on 07/04/There was a request made for the policy to be canceled, but there was no date given as to what day the cancellation should be made effectiveOur policyholder’s agent was out of the office until 08/01/On this date he emailed our policyholder back and asked what the effective date of the policy cancellation would beAt that time there was no response to the agent’s email until 08/30/16, which still did not give a cancellation date On 08/30/our policyholder was questioning why she was still being charged from her Illinois policiesIt took several days for the agent to get an actual date of when the policies should be canceledThe agent did submit the request to backdate the cancellations; however he was advised by our processing department that company policy to backdate more than thirty (30) days requires proof of other insurance or no insurable interestThe agent was attempting to get our policyholder the correct refundTo date no proof has been provided and both of the policies are still active If documentation is provided we can go back to the effective date that the new policies were startedIf there is no documentation provided we can go back days from the day the request is submittedAnything more than days requires documentation as previously indicated The agent has reached out to our policyholder and advised that the more time that goes by, the further back the cancellation dates will be if we do not have any proof to submit a backdateOur policyholder has advised that she does have some emails which show proof of her lease terminationIf the emails are from the leaseholder we can certainly submit the emails to our processing department to see if we can have the policy cancellation backdated If our policyholder wishes to backdate the cancellation, then please forward documentation to the agent in order for the backdate to be processedIf the policyholder just wishes to cancel the policy without any documentation, then please contact the agent in order for him to process the cancellationThank you for the opportunity to address our policyholder’s concerns
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aaamichigan.com Dear Ms [redacted] , We sincerely apologize for the misunderstanding about membership benefits Boat trailers are a type of trailer that are not covered under the Plus/RV membership As a goodwill gesture and in acknowledgement of your long membership tenure, I will authorize a free membership renewal for your household (valued at $137)This will be for the 11/XXXX-XX/membership term Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) AAA will not cover us for our boat trailer, we want a service that will cover the boat trailer, it makes no sense to have insurance when it doesn't cover our needs Would you buy homeowners insurance that didn't cover your back yard but covered the front? No, so why would we want AAA's service? We would like a refund of this years membership or coverage of our expenses from our recent tow Final Business Response / [redacted] (4000, 12, 2014/07/21) */ Dear Ms [redacted] , We apologize that our previous resolution was not suitableA check in the amount of $(amount of your membership dues) has been requested for the primary member, [redacted] You should recieve this within about weeks Thank you
Initial Business Response / [redacted] (1000, 11, 2015/08/14) */ Contact Name and Title: [redacted] IRCR Consult Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aaamichigan.com We have reviewed the member's concerns and can advise the following: Our documentation indicates that the only call by the member that we could capture was received on 3/14/at 4:pmThe member reported damage to the windshield of her Toyota Camry which occurred on 3/11/The member stated she took her vehicle to the dealer and they referred her to Glass Doctor Harmon Auto Glass for a 'diamond shaped chip in the windshield' and she had an appointment with themThe member stated it was a really tiny chip The Customer Service Representative (CSR) read the repair statement advising the member of the $for replacementThe CSR selected the shop and read the affiliate shop statementThe CSR then advised the member that she would fax the information to the shopThere was never any discussion about not filing a claim or canceling the claim if there was no damage, or being able to remove the claim This was the only call that we could locate for the memberI am not sure as to whom else she may have spoken with at AAAThere are no notes in the file so it doesn't look like she ever spoke to anyone in claims about this incident or who may have told her that we could remove the claim once filed However, it should be noted that once a claim is reported to the insurance carrier whether there is money paid out or not, it becomes part of the member's claim history and is reported to the Comprehensive Loss Underwriting Exchange, which is known as the C.L.U.Ereport C.L.U.Eis a data bank used by all insurance companies now to verify losses of each applicant and how it will affect their premium chargesUnfortunately, we are unable to remove the loss from the C.L.U.Ereport as requested We are sorry that we were unable to provide a more positive response
Hello, Why would I go to collection agency when they never sent any letter about thisI'm not even involved in this accident and not sure why my name is on itAgain, I'm asking for some sort of bill or document and I will send a check however, AAA still has not provided any of that Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ Contact Name and Title: [redacted] Operations Mngr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aaamichigan.com AAA apologized for the lack of service that Mr [redacted] in regard to his wife's poor ERS experience Mr [redacted] was contacted in an effort to appease the situationHe was offered a Premier RV membership renewal for his household as well as $in gas cards (total value of $203)Mr [redacted] declined Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) After negotiations with AAA we settled for years (2015-2016) of Premier membership for myself and my wifeAlso a $refund on membership and $in gas cardsI checked my account on AAA site today , December 25, , and there are NO changes in my membership statusI did not receive my $refundThe only thing I received so far is the $in gas cardsM [redacted] Final Business Response / [redacted] (4000, 9, 2015/01/05) */ Mr [redacted] , An agreement was made with the Aurora Administrative office for the $in Amex cards, $credit & Premier RV upgrade for the householdA $check has been processed and should be received within weeks Also, the Premier RV upgrade has been processed for both members
Ms [redacted] spoke again to Ms [redacted] today and we have come to a final resolution for an additional $to settle this matter and all parties have determined this case resolved Sincerely, [redacted]
STAY AWAY!! AAA insurance will do everything not to pay your storm/hail/wind weather related claim! AAA said they found no evidence of storm related damage but in order to find evidence you have to actually do the work! Two of their Adjusters and one Engineer only inspected probably one foot of the roof, based on their 2mins inspection on a very small area of the roof of a sq ft house their determination was no evidence to prove it was a storm related claim....! How do you actually find any evidence when you dont even inspect half of the roof! Due to the heavy storm with hail, 20+ homes on my street had weather related damage! We are the only house with AAA, quickly realize we cannot trust AAA! AAA provided $so we can repair six rooms that are damaged! We need to get new insulation in the attic, dry wall/new paint in the loft with new carpet, new drywall/paint/hardwood floor in dinner room, new dry wall/paint/new insulation in garage, new insulation in basement and the roof was damaged during the heavy storm While our neighbors, only saw one Adjuster; AAA sent us two Adjusters and than hired an Engineer firm for further inspection as if we purposely watered our house! Our neighbors all got settled from their insurance we are the only home still fighting for what is rightfully & lawful owed to us In the end, AAA claim we only have minor damage and only willing to settle with us $before our $deductible kick-in(so we didnt get any reimbursement)! They said they wont approve the roof and hardwood flooring since they were defective(so I assume they think it is defective after many baseball size hail hitting our roof)....and the kick is they said they found no evidence of storm related damage but the Adjusters only was up in the roof for about 2mins inspected a very small area because both Adjusters said its too steep to climb up Of course we have witnesses to prove AAA's Adjusters never spent much time on the roof What made AAA even worse is, when the Engineer came, he was only inspecting one limited area and spent no more than 2mins on the roof which is a two-story high 3600sq ft home; I asked if he needs to inspect the whole roof the Engineer said the roof is too slope he cant inspect the whole roof! When I asked, so by reviewing this spot where you been for about 2mins you will be able to determined rather this is a weather related claim since our original claim is for the hail/storm/wind weather related issue, he told us he wasnt at the home to do a weather related inspection! But on his report, he said....no evidence of storm related damaged were found...well that is only because the three of you probably only inspected one foot of the roof! We also have witnesses to prove the Engineer only inspected a very small area and told us verbally the roof is too steep for him to inspect a large area and the fact he was not here to do a weather related inspection Before we purchased the house, we had an inspector to inspect the house 1.5yrs ago, this inspector spent 2hours up in the roof checking in detail, told us the roof will last 10-15years but within a year, after the heavy hail, the roof was damage but AAA act as if nothing happen! The two Adjusters plus the Engineer did not even spend 5mins combined on the roof but claim my roof loss was non-weather related! The customer services is also in question because for three weeks I been calling the Adjuster, Bob, and emailing him for three weeks he never call back or email me back when we trying to find out his finding and the Engineer report! AAA insurance logo is 'expect something more', its a total joke! Please understand we are only seeking what is rightful owe to us, we purchased insurance from AAA, the house had a weather related damage...We are only asking for a fair & reasonable settlement, nothing more & nothing less! We will be telling everyone we know, sharing our experiences, putting our case on our social media! We wanted to warn as many homeowners how unfairly we were treated by AAA in hope they wont be a future victim We will be sending a letters of complaint to Illinois Department of Insurance, the Department of Business Affairs & Protection and the Illinois Inspector General; furthermore will be seeking legal assistant for discrimination! My lawyer's assistant did some digging, found many homeowners also had similar cases where they were not settled We will be reaching out to them, sharing our stories, if all of the cases are similar we will advice them all to file complaint to their State's Department of Insurance, Department of Business Affairs & Projection and State Inspector General so they can review AAA and would discuss a possible class action
Complaint: [redacted] I am rejecting this response because: This is not correct It is NOT a final settlement I explained to Ms [redacted] that AAA still owes me approximately $1,000, which is the blue book value of my car The $does not cover even minimal, but necessary, repairs to maintain my so it is safe to drive The total damages on my car exceeds $3, I am still owed fair market value so I can have my car repaired...especially the air conditioning system and front bumper I explained to Ms [redacted] that I am still pursuing this matter A full and final settlement is the blue book value of my carThe towing company AAA contracted on my behalf was unlicensed and uninsured at the time of this incident The driver of the flatbed did not have the required drivers license to operate this truck This is inexcusible For its failure to have any type of compliance monitoring of its contractors, AAA should be required to fully reimburse me Thank you for your assistance in this matter [redacted] Sincerely, [redacted]
Our review of our Policyholder’s Homeowner’s Insurance Policy has been completed size="3">We found two claims were filed, one due to the sidewalk lifting and the other for the deck not being leveled due to the winter weather The home was inspected for each claim to determine if the reported loss was eligible for coverage Both claims were denied for multiple reasons including wear and tear, deterioration and shifting and cracked, collapsing and/or damage foundation all which is excluded in our Homeowners Insurance Policy Based on our Adjuster’s findings, our underwriting department was notified of the increased riskUpon review of the photographs, a letter was sent to our Policyholder describing the areas of concern that have a likelihood of significant loss It further explained the policy would be terminating resulting from the claim inspections Our Policyholder advised her deck was shifted and the sidewalk was in the same condition when she filed a claim three years ago We reviewed the photographs from that claim and found snow surrounded the home and there were no photographs taken of the sidewalk We can neither confirm nor deny the deck and sidewalk was in the same condition at that time Regarding repairs to the sidewalk, it does not need to be replaced It is sufficient to repair the sidewalk by sloping some concrete or asphalt in front of the lip of the raised area We understand the budgetary effects these types of repairs can cause and hope this option will assist our Policyholder in repairing the sidewalk more economically Once the repairs are made, proof of the repairs should be submitted an AAA office Once underwriting reviews and approves the repairs the policy will be reinstated
Initial Business Response / [redacted] (1000, 5, 2015/03/09) */ We apologize for the delay in getting Mr [redacted] 's refund to him, unfortunately there was some incorrect information provided to Mr [redacted] AAA does not have a policy where a membership can be canceled within days of the membership being created; our policy is that once the membership has begun they can only canceled as of the next renewal date, this information can be found on page of the membership handbookThe original cancelation request was not processed in accordance with this policy, which caused the delay in issuing the refund Mr [redacted] An override was sent on 02/24/to cancel the membership and issue a refundIt normally takes 10-business days for the refund to appear back onto the credit card, the member should see the funds on his statement by 03/17/We were unable to provide case numbers as our system does not produce them, the email he received acts as proof that the request was sentAgain we apologize for the misinformation and are providing additional training for the agent who advised he would have days to cancel and receive a refund
Dear Ms [redacted] Thank you for contacting AAAI apologize for any inconvenienceI have canceled your AAA Membership for a full refundYou will receive your refund back to your credit card within 5-business daysIf you need any further assistance feel free to contact me [redacted] Resolution Specialist ACG Customer Care [redacted] *
Complaint: [redacted] I am rejecting this response because:I appreciate your response to my complaint concerning Mr [redacted] a great deal, but the issue(swith Patricio began immediately after he convinced me to sign a release form to handle the matter on my ownI stated to Mr [redacted] that I had never been in an accident prior aside from one quite some time ago which was also not my fault and was not at all familiar with the procedureMr [redacted] , as he was very nice, assured me that once I sign the waiver form it will allow him to proceed accordinglyAfter signing the form, Patricio behavior towards me changed dramaticallyI appreciate you bringing to my attention that there is a complaint department with AAA Insurance, something I will be pursuing against Mr [redacted] In the future, please address these customer relations matters not only with [redacted] but your staff as wellThank you for allowing me to address my concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
As a courtesy we have canceled your membership and issued a refund which should be received within 10-business daysPlease feel free to contact us if you have any further comments or concerns
This complaint is being responded to under IL Revdex.com # received from Revdex.com Serving Chicago and Northern Illinois
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me: As long as the EMAILS stop They mentioned mail The issue is with emails Sincerely, [redacted]
We understand the request for a response through the Revdex.com, however as indicated previously we will be providing our response directly to the Department of Insurance and will follow their guidelines for responding to complaints that are sent to us by them Thank you
Initial Business Response / [redacted] (*000, 5, 20*5/ Contact Name and Title: [redacted] Supervisor Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @aaamichigan.com ***, I appreciate you taking the time to report this incident to us (Case [redacted] ) I was able to reach Ms [redacted] today and resolve the matter to her satisfactionThanks again for bringing this issue to our attentionWe consider the matter closed at this pointIf you have any questions or need further information, please let me know Sincerely, [redacted] Supervisor, Service Monitor The Auto Club Group [redacted] XXXXX Phone: (XXX)XXX-XXXX OFFER: Final Business Response / [redacted] (*000, *9, 20*5/02/24) */ This case appears resolvedThank you for sharing the feedback
Dear [redacted] Unfortunately, We are not going to cover the next year membership feeWe send out cards to our members before we receive the payment from the member as a sign of good faithWe also sent our several bills before and after the renewal date, stating that without payment your membership will expired on 05/15/We sent out bills in the mail on the following dates, 3/30/16, 4/22/16, 05/23/16, 06/10/16, and 08/17/We then sent out an 120day salvage letter asking for you to come back and be a memberAt this point if you would like to be a member of AAA you will need to make a payment
Complaint: I am rejecting this response because: This is a lie by AAAI contacted Attorney [redacted] , asking him how to proceed as I have been struck by the insured, Mr [redacted] who asked that the matter be settled out of courtI spoke with Attorney [redacted] who informed me that he does not handle traffic matters, and will only speak with Mr [redacted] to find out what had happened related to the accident, so that he can draw up the appropriate paperwork to provide to Mr [redacted] to sign as he wanted to pay me cash so that I did not report it to his insurance company, AAAAttorney [redacted] informed Mr [redacted] that he is indeed not representing me as it relates to this matter and that he is only contacting him to speak with him about what had occurred to assist him in drawing up a contract for Mr [redacted] to signIt is disingenuous for Mr [redacted] to suggest otherwise to my attorney [redacted] stating to him in a letter I have had three prior attorney's handle this matter which is clearly an attempt by Mr [redacted] and AAA auto insurance to attack my claim in anyway possibleAttorney [redacted] contacted and spoke with AAA insurance only preliminary on my behalf and never demanded payment, whatsoeverAttorney [redacted] did request records that were provided to him in a timely mannerAttorney [redacted] is the only attorney I have signed paperwork retaining them to handle this matter other than Attorney [redacted] and again ask that an apology be made as clearly this is another attempt by Mr [redacted] in how he has worded his letter to discredit my claimfrankly, I am appalled at AAA insurance for allowing Mr [redacted] to further handle this matter as I have filed a complaint against him prior with the Revdex.com where he had deceived me Sincerely, [redacted]
Good Day and thank you for the opportunity to respond to our policyholder’s concerns We do understand that she does not accept our responseHowever on 07/25/she did not provide a date for her policy to be canceledOur policyholder advised her agent on 07/25/that she moved on 07/04/There was a request made for the policy to be canceled, but there was no date given as to what day the cancellation should be made effectiveOur policyholder’s agent was out of the office until 08/01/On this date he emailed our policyholder back and asked what the effective date of the policy cancellation would beAt that time there was no response to the agent’s email until 08/30/16, which still did not give a cancellation date On 08/30/our policyholder was questioning why she was still being charged from her Illinois policiesIt took several days for the agent to get an actual date of when the policies should be canceledThe agent did submit the request to backdate the cancellations; however he was advised by our processing department that company policy to backdate more than thirty (30) days requires proof of other insurance or no insurable interestThe agent was attempting to get our policyholder the correct refundTo date no proof has been provided and both of the policies are still active If documentation is provided we can go back to the effective date that the new policies were startedIf there is no documentation provided we can go back days from the day the request is submittedAnything more than days requires documentation as previously indicated The agent has reached out to our policyholder and advised that the more time that goes by, the further back the cancellation dates will be if we do not have any proof to submit a backdateOur policyholder has advised that she does have some emails which show proof of her lease terminationIf the emails are from the leaseholder we can certainly submit the emails to our processing department to see if we can have the policy cancellation backdated If our policyholder wishes to backdate the cancellation, then please forward documentation to the agent in order for the backdate to be processedIf the policyholder just wishes to cancel the policy without any documentation, then please contact the agent in order for him to process the cancellationThank you for the opportunity to address our policyholder’s concerns
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aaamichigan.com Dear Ms [redacted] , We sincerely apologize for the misunderstanding about membership benefits Boat trailers are a type of trailer that are not covered under the Plus/RV membership As a goodwill gesture and in acknowledgement of your long membership tenure, I will authorize a free membership renewal for your household (valued at $137)This will be for the 11/XXXX-XX/membership term Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) AAA will not cover us for our boat trailer, we want a service that will cover the boat trailer, it makes no sense to have insurance when it doesn't cover our needs Would you buy homeowners insurance that didn't cover your back yard but covered the front? No, so why would we want AAA's service? We would like a refund of this years membership or coverage of our expenses from our recent tow Final Business Response / [redacted] (4000, 12, 2014/07/21) */ Dear Ms [redacted] , We apologize that our previous resolution was not suitableA check in the amount of $(amount of your membership dues) has been requested for the primary member, [redacted] You should recieve this within about weeks Thank you
Initial Business Response / [redacted] (1000, 11, 2015/08/14) */ Contact Name and Title: [redacted] IRCR Consult Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aaamichigan.com We have reviewed the member's concerns and can advise the following: Our documentation indicates that the only call by the member that we could capture was received on 3/14/at 4:pmThe member reported damage to the windshield of her Toyota Camry which occurred on 3/11/The member stated she took her vehicle to the dealer and they referred her to Glass Doctor Harmon Auto Glass for a 'diamond shaped chip in the windshield' and she had an appointment with themThe member stated it was a really tiny chip The Customer Service Representative (CSR) read the repair statement advising the member of the $for replacementThe CSR selected the shop and read the affiliate shop statementThe CSR then advised the member that she would fax the information to the shopThere was never any discussion about not filing a claim or canceling the claim if there was no damage, or being able to remove the claim This was the only call that we could locate for the memberI am not sure as to whom else she may have spoken with at AAAThere are no notes in the file so it doesn't look like she ever spoke to anyone in claims about this incident or who may have told her that we could remove the claim once filed However, it should be noted that once a claim is reported to the insurance carrier whether there is money paid out or not, it becomes part of the member's claim history and is reported to the Comprehensive Loss Underwriting Exchange, which is known as the C.L.U.Ereport C.L.U.Eis a data bank used by all insurance companies now to verify losses of each applicant and how it will affect their premium chargesUnfortunately, we are unable to remove the loss from the C.L.U.Ereport as requested We are sorry that we were unable to provide a more positive response