Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: [redacted] Consultant
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaamichigan.com
This complaint is currently part of case #XXXXXXXX. Our response for this complaint will be included with our...
response under the previously submitted complaint.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/11) */
They never respond to my complaint and to other complaint my mother inlaw filed.
Final Business Response /* (4000, 14, 2015/08/11) */
Dear Revdex.com. If [redacted] believes we did not respond it's mostly likely because he and his Mother-In-Law [redacted] filed multiple complaints regarding the same issue. We actually responded extensively to this complaint through the [redacted] Department of Insurance. We also responded to [redacted] his Mother-In-Law, directly as recent as 07/31. In the end we referred [redacted] and now [redacted] back to Mr. [redacted] the agent who wrote the policy to discuss any earned premium owed. The reason is because Mr. [redacted] owns the insurance business he writes and is responsible for rating all of the policies accurately. AAA underwrites the business written by Mr. [redacted] through MemberSelect Insurance Company (MSIC). Any changes and discrepancies need to be discussed with the owner of the business, which is Mr. [redacted] We recommend that [redacted] consult with [redacted] regarding our response to the [redacted] Department of Insurance. Unfortunately, there is nothing further we can do regarding this matter.
Final Consumer Response /* (4200, 16, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not owe a bill from you which the bill is 243.04 in my name which last name spelled wrong. But as I stated I never brought no insurance through your agency Wise Insurance. You stated that their is no bill I owe through you AAA-Memberselect. It has you company and address on the bill and it went to collection through you not Wise Insurance. Send me a letter then if you saying you did not issue a bill through AAA-Memberselect. I want a letter stating I do not owe then. Which I don't never purchased no insurance home and auto. This bill from AAA went to collection with Transworld Systems. So you are stated you did not send nor bill me for auto insurance. I have talked to mother in law and yes there been several complaints filed with different bureau because AAA and Wise agency want to point the figure at each other and no one wants to take responsibility of the error and fraud your trying to pull putting insurance policy in people name without their permission. This was just away to charge more to put it in a 22 year old male name then what my mother in law requested in her name and husband. In my mother inlaw complaint with the Indiana Insurance Bureau, AAA never address why they did not correct the error and wrong doing of putting in my name but made up lies and untrue facts of why they were going to cancel the polices auto out. Which in her rebuttal back and prove all was lies AAA told the Indiana Insurance Bureau. AAA never responded back to her complaint. Then if you AAA have nothing to do with billing then send me a letter stated I do not owe nothing which I don't never brought insurance with AAA or Wise Agency whom work for AAA and sells their insurance. Enclosed is bill in AAA name and your address and the collection company you sent billed too. I filed a Revdex.com complaint on collection agency too because I do not owe and brought insurance they sent me the copy of the bill you AAA sent them. Now you stated you never bill me nothing.
Below is our response to the additional questions.
The decking that was attached to the structure was cracked, collapsing and/or damaged. Our insured indicated previously that the deck has been replaced which should have resolved this issue. As previously indicated proof of the repairs should be submitted to AAA.
The deck & shed are resolved. Proof of the shed being torn down should be submitted to AAA.
Regarding the repairs to the concrete, the policy is scheduled to non-renew effective 2/21/17. Repairs must be completed and proof of the repairs submitted to AAA approximately 30 days prior 2/21/17 for underwriting review and have the property re-inspected if necessary.
Our insured can take proof (photographs) of repairs into a local AAA office. Once proof (photographs) showing all repairs have been made is received, our underwriting department will review the documentation. If the repairs are approved, the policy will be reinstated.
size="3" face="Calibri">
Revdex.com
330 N. Wabash, Ste. 3120
(312)832-0500
Revdex.com.org/chicago
Re: Ruby [redacted], File No: 11102708
I had the pleasure of speaking to Ms. Ruby [redacted] this afternoon regarding her experience with us and apologized about the incident. We offered to reimburse her $200.00 and confirmed that a resolution to this matter has been reached. Ms. [redacted] informed me that she is satisfied with the resolution amount and I advised her that AAA will be contacting you to explain that this situation has been resolved.
I appreciate you taking the time to report this incident to us and we consider the matter closed at this time. If you have any questions or need further information, please feel free to contact me.
Sincerely,
Mark [redacted]
Supervisor, Service Monitor
The Auto Club Group
1 Auto Club Drive
Dearborn, MI. 48126
Phone: (313)336-1648
Re: Mr. [redacted] Case No: [redacted]
I had the pleasure of speaking to Mr. [redacted] this morning regarding his experience with us and apologized about the incident. We offered to provide a complimentary membership and Mr. [redacted] graciously declined and has my direct number if he reconsiders our offer. I appreciated the suggestions Mr. [redacted] made regarding changing some protocol we have in place and I explained we are always implementing different protocol and procedures to assist our members to a higher standard. I advised him that AAA will be contacting you to explain that this situation has been addressed.
I appreciate you taking the time to report this incident to us and we consider the matter closed at this time. If you have any questions or need further information, please feel free to contact me.
Sincerely,
[redacted]
Supervisor, Service Monitor
The Auto Club Group
1 Auto Club Drive
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008005, and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]
Initial Business Response /* (1000, 5, 2015/02/27) */
Contact Name and Title: [redacted] Ops Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaamichigan.com
Dear Mr. [redacted],
We generally would not tow these motorcycles under the membership because they can be driven....
The membership states that vehicles must be inoperable to receive service.
Based on this situation and lack of communication on AAA's part, I will authorize the 1 time tow of both bikes. These tows will be based on our contracted service providers discretion and availability.
A note will be placed on the account to have the tows set up and processed.
Regards,
[redacted]
ERS Member Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While this does comply with my initial request, I have since had to tow the bikes at my own expense, as I was required to remove them form the location they were stored in by a set date (the whole reason I needed them towed in the first place). On the same day, I had also asked that my account be closed, and the remainder of what I paid for the year be refunded back to me. I was told this would be done, but I never received anything stating that it had, and this current response definitely implies that the account still exists. Please just close the account and refund our money, as I had originally asked over the phone.
Final Business Response /* (4000, 9, 2015/03/04) */
Mr. [redacted],
The membership has been cancelled as of today and the $101 has been refunded in the same manner as received.
Regards,
[redacted]
Operations Manager
ERS Member Relations
Initial Business Response /* (1000, 5, 2014/12/19) */
Contact Name and Title: [redacted] Ops Mngr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aaamichigan.com
December 19, 2014
[redacted] Rd
[redacted] IL XXXXX
Dear [redacted],
We...
sincerely apologize for the level of service you experienced on 12/17/2014.
Our goal is to provide a standard of service that AAA members can rely on at all times. In responding to your call for service, we did not meet your expectation. Thank you for bringing this matter to our attention. The service call # [redacted] you placed has not been charged against your total service call allotment for this membership year.
We hope that you will continue to call on AAA, and the next time you request service we deliver the dependable road service you expect. We value your membership and look forward to meeting your service needs in the future.
Sincerely,
[redacted]
Operations Manager
ERS Member Relations
XXX-XXX-XXXX
As a courtesy we have canceled your membership and issued a refund which should be received within 10-14 business days. Please feel free to contact us if you have any further...
Unfortunately, We are not going to cover the next year membership fee. We send out cards to our members before we receive the payment from the member as a sign of good faith. We also sent our several bills before and after the renewal date, stating that without payment your membership will expired on 05/15/16. We sent out bills in the mail on the following dates, 3/30/16, 4/22/16, 05/23/16, 06/10/16, and 08/17/16. We then sent out an 120day salvage letter asking for you to come back and be a member. At this point if you would like to be a member of AAA you will need to make a payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This reasoning is flawed. The sent out the membership card in ADVANCE of payments noting there is a note, "Dues billed annually". The system is a flawed one. AAA billing is one of over 200 hundred monthly and/or yearly bills I pay. Do they honestly think I want to go through month by month POS or check payments to determine whether or not their records of "no payment" are accurate???
I request that they forego the fees this year or give me the next level of appeal. This is silly and disorganized.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: [redacted] Consultant
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaamichigan.com
This complaint is currently part of case #XXXXXXXX. Our response for this complaint will be included with our...
response under the previously submitted complaint.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/11) */
They never respond to my complaint and to other complaint my mother inlaw filed.
Final Business Response /* (4000, 14, 2015/08/11) */
Dear Revdex.com. If [redacted] believes we did not respond it's mostly likely because he and his Mother-In-Law [redacted] filed multiple complaints regarding the same issue. We actually responded extensively to this complaint through the [redacted] Department of Insurance. We also responded to [redacted] his Mother-In-Law, directly as recent as 07/31. In the end we referred [redacted] and now [redacted] back to Mr. [redacted] the agent who wrote the policy to discuss any earned premium owed. The reason is because Mr. [redacted] owns the insurance business he writes and is responsible for rating all of the policies accurately. AAA underwrites the business written by Mr. [redacted] through MemberSelect Insurance Company (MSIC). Any changes and discrepancies need to be discussed with the owner of the business, which is Mr. [redacted] We recommend that [redacted] consult with [redacted] regarding our response to the [redacted] Department of Insurance. Unfortunately, there is nothing further we can do regarding this matter.
Final Consumer Response /* (4200, 16, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not owe a bill from you which the bill is 243.04 in my name which last name spelled wrong. But as I stated I never brought no insurance through your agency Wise Insurance. You stated that their is no bill I owe through you AAA-Memberselect. It has you company and address on the bill and it went to collection through you not Wise Insurance. Send me a letter then if you saying you did not issue a bill through AAA-Memberselect. I want a letter stating I do not owe then. Which I don't never purchased no insurance home and auto. This bill from AAA went to collection with Transworld Systems. So you are stated you did not send nor bill me for auto insurance. I have talked to mother in law and yes there been several complaints filed with different bureau because AAA and Wise agency want to point the figure at each other and no one wants to take responsibility of the error and fraud your trying to pull putting insurance policy in people name without their permission. This was just away to charge more to put it in a 22 year old male name then what my mother in law requested in her name and husband. In my mother inlaw complaint with the Indiana Insurance Bureau, AAA never address why they did not correct the error and wrong doing of putting in my name but made up lies and untrue facts of why they were going to cancel the polices auto out. Which in her rebuttal back and prove all was lies AAA told the Indiana Insurance Bureau. AAA never responded back to her complaint. Then if you AAA have nothing to do with billing then send me a letter stated I do not owe nothing which I don't never brought insurance with AAA or Wise Agency whom work for AAA and sells their insurance. Enclosed is bill in AAA name and your address and the collection company you sent billed too. I filed a Revdex.com complaint on collection agency too because I do not owe and brought insurance they sent me the copy of the bill you AAA sent them. Now you stated you never bill me nothing.
Below is our response to the additional questions.
The decking that was attached to the structure was cracked, collapsing and/or damaged. Our insured indicated previously that the deck has been replaced which should have resolved this issue. As previously indicated proof of the repairs should be submitted to AAA.
The deck & shed are resolved. Proof of the shed being torn down should be submitted to AAA.
Regarding the repairs to the concrete, the policy is scheduled to non-renew effective 2/21/17. Repairs must be completed and proof of the repairs submitted to AAA approximately 30 days prior 2/21/17 for underwriting review and have the property re-inspected if necessary.
Our insured can take proof (photographs) of repairs into a local AAA office. Once proof (photographs) showing all repairs have been made is received, our underwriting department will review the documentation. If the repairs are approved, the policy will be reinstated.
January 27, 2016
size="3" face="Calibri">
Revdex.com
330 N. Wabash, Ste. 3120
(312)832-0500
Revdex.com.org/chicago
Re: Ruby [redacted], File No: 11102708
I had the pleasure of speaking to Ms. Ruby [redacted] this afternoon regarding her experience with us and apologized about the incident. We offered to reimburse her $200.00 and confirmed that a resolution to this matter has been reached. Ms. [redacted] informed me that she is satisfied with the resolution amount and I advised her that AAA will be contacting you to explain that this situation has been resolved.
I appreciate you taking the time to report this incident to us and we consider the matter closed at this time. If you have any questions or need further information, please feel free to contact me.
Sincerely,
Mark [redacted]
Supervisor, Service Monitor
The Auto Club Group
1 Auto Club Drive
Dearborn, MI. 48126
Phone: (313)336-1648
September 23, 2016
...
Re: Mr. [redacted] Case No: [redacted]
I had the pleasure of speaking to Mr. [redacted] this morning regarding his experience with us and apologized about the incident. We offered to provide a complimentary membership and Mr. [redacted] graciously declined and has my direct number if he reconsiders our offer. I appreciated the suggestions Mr. [redacted] made regarding changing some protocol we have in place and I explained we are always implementing different protocol and procedures to assist our members to a higher standard. I advised him that AAA will be contacting you to explain that this situation has been addressed.
I appreciate you taking the time to report this incident to us and we consider the matter closed at this time. If you have any questions or need further information, please feel free to contact me.
Sincerely,
[redacted]
Supervisor, Service Monitor
The Auto Club Group
1 Auto Club Drive
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008005, and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]
Initial Business Response /* (1000, 5, 2015/02/27) */
Contact Name and Title: [redacted] Ops Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaamichigan.com
Dear Mr. [redacted],
We generally would not tow these motorcycles under the membership because they can be driven....
The membership states that vehicles must be inoperable to receive service.
Based on this situation and lack of communication on AAA's part, I will authorize the 1 time tow of both bikes. These tows will be based on our contracted service providers discretion and availability.
A note will be placed on the account to have the tows set up and processed.
Regards,
[redacted]
ERS Member Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While this does comply with my initial request, I have since had to tow the bikes at my own expense, as I was required to remove them form the location they were stored in by a set date (the whole reason I needed them towed in the first place). On the same day, I had also asked that my account be closed, and the remainder of what I paid for the year be refunded back to me. I was told this would be done, but I never received anything stating that it had, and this current response definitely implies that the account still exists. Please just close the account and refund our money, as I had originally asked over the phone.
Final Business Response /* (4000, 9, 2015/03/04) */
Mr. [redacted],
The membership has been cancelled as of today and the $101 has been refunded in the same manner as received.
Regards,
[redacted]
Operations Manager
ERS Member Relations
Initial Business Response /* (1000, 5, 2014/12/19) */
Contact Name and Title: [redacted] Ops Mngr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aaamichigan.com
December 19, 2014
[redacted] Rd
[redacted] IL XXXXX
Dear [redacted],
We...
sincerely apologize for the level of service you experienced on 12/17/2014.
Our goal is to provide a standard of service that AAA members can rely on at all times. In responding to your call for service, we did not meet your expectation. Thank you for bringing this matter to our attention. The service call # [redacted] you placed has not been charged against your total service call allotment for this membership year.
We hope that you will continue to call on AAA, and the next time you request service we deliver the dependable road service you expect. We value your membership and look forward to meeting your service needs in the future.
Sincerely,
[redacted]
Operations Manager
ERS Member Relations
XXX-XXX-XXXX
As a courtesy we have canceled your membership and issued a refund which should be received within 10-14 business days. Please feel free to contact us if you have any further...
comments or concerns.
Dear [redacted]
Unfortunately, We are not going to cover the next year membership fee. We send out cards to our members before we receive the payment from the member as a sign of good faith. We also sent our several bills before and after the renewal date, stating that without payment your membership will expired on 05/15/16. We sent out bills in the mail on the following dates, 3/30/16, 4/22/16, 05/23/16, 06/10/16, and 08/17/16. We then sent out an 120day salvage letter asking for you to come back and be a member. At this point if you would like to be a member of AAA you will need to make a payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This reasoning is flawed. The sent out the membership card in ADVANCE of payments noting there is a note, "Dues billed annually". The system is a flawed one. AAA billing is one of over 200 hundred monthly and/or yearly bills I pay. Do they honestly think I want to go through month by month POS or check payments to determine whether or not their records of "no payment" are accurate???
I request that they forego the fees this year or give me the next level of appeal. This is silly and disorganized.
Sincerely,
[redacted]