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AAA Discount Aluminum & Screening

Address on File with BBB, Melbourne, Florida, United States, 32935

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AAA Discount Aluminum & Screening Reviews (%countItem)

AAA Discount Alum and screening did a great job adding to our caged pool area. They had to pour concrete and add a 14x15 ft area. Robert was true to his word and got everything done on time. The workers were diligent and were here when they said they would be here. I would highly recommend this company!

AAA did a fantastic job on our new enlarged patio enclosure. On time and good price. We will hire them for our next house next month.

The company cashed my deposit over 3 months ago and has not responded to requests to schedule service and, later, to void contract and return deposit.
I received an estimate from AAA Discount Aluminum and Screening to rescreen part of my pool enclosure. I was told that the crew was 4-5 weeks out, when I sent the signed agreement and deposit check. The check was cashed by company on May 20. After almost 2 months I contacted the company and was told by Robert that we were coming up on schedule and he would check at office and let me know the next day. I never heard back and called back a couple times over the next few weeks. I then sent an email and left another voicemail on August 8 indicating that I wanted to void the contract, cancel the service agreement, and have my deposit refunded. Robert replied to the email with an apology and agreement to refund deposit later that day. On August 22, having not received refund yet, I emailed again asking if Robert was planning to follow through with the refund. It is now August 26 with no refund or response, so I am filing this complaint with Revdex.com.

Desired Outcome

I would like my deposit refunded.

AAA Discount Aluminum & Screening Response • Sep 11, 2019

Tried to contact customer to do their work twice. Went by their house, saw work was completed already. Sent customer a refund check.

Customer Response • Sep 11, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

We have been given a quote, but after a month of waiting for them have been charged double of that without proper explanation how it was calculated. In the first estimate, we were talking about rescreening the enclosure. In the 2nd estimate, we were told that estimate was only for a roof and also the different estimator didn't seem to know that we were promised a discount.
It could be simply a result of miscommunication, however, Robert, the owner, instead of clarifying the situation only reconfirmed the terrible customer service by rudely IGNORING the questions re how that price was calculated. Whether it was correct or incorrect amount, his job was to straighten the communications instead of leaving the customer feeling ripped off by paying double. Beware, by giving a benefit of a doubt and a credit of trust you can end up paying more than you would pay to others!

I paid AAA 10% down to repair screens. When they didn't appear for several weeks, I cancelled. They promised refund. 8 weeks. No refund. No response.
I contracted AAA on 10-23-17 to repair screen damange in the amount of $345.00. I paid them 10% down. After several weeks I called and was told I was not on their schedule. They said it would be several weeks once I was on their schedule. I said I wanted to cancel, and was told by Robert B, they would refund my down payment of $34.50 (10% of contract). After several weeks of not receiving the check I tried to call (321-615-2518) they would not answer my calls. Apparently they have no intent to return my down payment, and I feel like I have been scammed. While I have a written estimate, there is no actual contract. My check ***, drawn on ***, cleared my account on 10-30-17.

Desired Outcome

I would like my deposit refunded, and I would like my complaint to stay on record so that others who might contact them would be aware of their business practices.

AAA Discount Aluminum & Screening Response • Jan 18, 2018

From: *** (mailto:***)
Sent: Wednesday, January 17, 2018 4:25 PM
To: ***@findRevdex.com.org
Subject: Re: Revdex.com Complaint #90203205

We have refunded this customer his deposit. He hired us and then began calling the very next week asking when we were coming after he had been told it would be five or six weeks.
Sincerely,
***, President

Had a screened in room put up. This process was started in the beginning of June. Told it would take 6 to 8 weeks to do. Room was finally put up in November. This after several phone calls and unanswered messages. First rain and our room leaked terrible. Left a message on 11-20-17 telling him of the problem. No response. Called 11-27-17 spoke to Robert said we would be put on the list. Asked when I could expect someone to come he didn't know. Called again on 12-11-17 left message and asked for a date this would be addressed. No reply has been received by today 12-14-17. Safe to say he doesn't plan on fixing. We paid mid three figures for this room he sure took our money, but I think that's going to be it. He doesn't seem to have any customer service.

Had a bad experience with them mostly because of their treatment of me as a customer. They re-screened our pool enclosure and one of the sections was rippled. When I asked them to fix (which would have taken 5 minutes for them), they just ignored me. I guess they thought not to bother since the payment had already been made.

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Address: Address on File with BBB, Melbourne, Florida, United States, 32935

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