AAA Electric Installation

Reservation pickup was during a snow storm when the highways were closed which caused a delay in the arrival and departure reservations [redacted] was refunded his payment on March 16th

From: [redacted] [ [redacted] ] Sent: [redacted] To: Revdex.com [redacted] Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] After multiple calls to CT Limo I see that they sent me an automated email that they refunded the charge for the services they never rendered Th I am still out the parking, personal mileage and taxi to find a last minute alternative to the services they were to provide, but I assume this is closed since they reimbursed me for what they charged me.? I am still irritated that a business could think they can operate with these behaviors and the stress and costs this put on my family ? Thank you for your assistance ***

Our policy states: ‘It is the purchaser's responsibility to verify the availability of these servicesThe purchaser can obtain schedule information by calling ###-###-#### option Connecticut Limousine, LLC reserves the right to modify our schedule at any timeEvery effort is made to remain on scheduleHowever, circumstances sometimes develop beyond Connecticut Limousine, LLC's control, such as weather and/or travel delaysConnecticut Limousine, LLC is not responsible for late arrivals, schedule changes, inconvenience or damage from delayed service to any point or destination.’ We did not receive any complaints from him or any other passenger indicating that there was anything wrong with the shuttle ride, nor were there any incident reports submitted by the dispatcher that day that day.? The passenger utilized the service and was transported from [redacted]

The customer has left several messages and we have responded with both calls, and the emailsThe customer booked a round trip ticketShe missed her initial flight due to being late; she took the second half of the tripWe refunded the first half of her trip, because she missed her flightShe repeatedly requested a refund for the second half of the trip and was denied because she did use the trip, and had no complaint about that tripWe also informed the customer of our policy in regards to the additional money she had to spend on her flightOur policy states that: “Connecticut Limousine LLC is not responsible for any consequential damages that the customer may sustain as a result of Connecticut Limousine LLC’s failure to perform any of the transportation services promisedIf Connecticut Limousine LLC fails to adequately perform the services promise, the customer’s damages are limited to the unused value of the ticket that the customer purchased from Connecticut Limousine LLC.”? The following are the emails we sent to the customer:? "Good Afternoon? We are responding to a voicemail left on our line from [redacted] After reviewing the situation with management we are unable to perform any further action due to our policy conditions which are stated below? “Connecticut Limousine LLC is not responsible for any consequential damages that the customer may sustain as a result of Connecticut Limousine LLC’s failure to perform any of the transportation services promisedIf Connecticut Limousine LLC fails to adequately perform the services promise, the customer’s damages are limited to the unused value of the ticket that the customer purchased from Connecticut Limousine LLC.” ? Our Policy also states;“All sales are finalConnecticut Limousine’s e-tickets are non-refundable once purchasedIn the event the e-ticket is not utilized for any reason, it is the purchaser’s responsibility to contact a reservation agent at Connecticut Limousine to arrange for a credit in our system.”? ? In conclusion, the e-ticket from ***? to [redacted] on Saturday June 2nd was utilized, therefore cannot be refundedHowever, the full fare of $for the trip to the airport from [redacted] has been refunded? Thank you,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MaureenCustomer Service ManagerConnecticut Limousine, LLCPhone: ###-###-####Fax: ###-###-####Email: [redacted] ? "Dear ***,Thank you for notifying us of the difficulties you experienced with your shuttle rideI have reviewed your complaint, and came to the conclusion that we will unfortunately not be able to refund the second half of your tripOur Policy also states: “All sales are finalConnecticut Limousine’s e-tickets are non-refundable once purchasedIn the event the e-ticket is not utilized for any reason, it is the purchaser’s responsibility to contact a reservation agent at Connecticut Limousine to arrange for a credit in our system.”? Your e-ticket from ***? to [redacted] on Saturday June 2nd was utilized, therefore cannot be refundedHowever, the full fare of $for the trip to the airport from [redacted] was refunded? Thank you,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MaureenCustomer Service ManagerConnecticut Limousine, LLCPhone: ###-###-####Fax: ###-###-#### Email: [redacted]

Response: We do apologize for the inconvenience that was experienceWe did not realize a passenger skipped line and caused this issueAlthough this is something we cannot control we apologize for not having a shuttle following shortlyWe do not have set times off the airports and this is explained at reservation to try and avoid long waitsBut it can be agreed if you are told an x amount of minute waiting time it is certainly expected for the wait to be that lengthThe reason we cannot issue a cash refund is because our services were used, although lateWe were more than happy to offer a complimentary round trip ride even though we still did provide the service paid forwe understand hours waiting is unacceptable but this is why we stress the shuttle service off the airports are based off availability and have no set timesthat being said we do try to limit all waits at the airport to maximum hourSent on: 6/22/4:25:PM Sent by:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

From: [redacted] [ [redacted] ] Sent: Thursday, September 15, 11:AM To: [redacted] Subject: Complaint ID: Hello, The subject complaint that I filed on 8/19/was resolvedCT Limo issued me a full refund for my reservationI sent an email to you all in August with this update but I didn't receive a response back but did receive an update that the file has been closed a couple of days ago Although CT Limo issued me the refund, I am still very unsatisfied with their service and will not use them again Thank you ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: *** [***] Sent: *** *** *** *** *** ** To: Revdex.com *** Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** After multiple calls to CT Limo I see that they sent me an
automated email that they refunded the charge for the services they never rendered Th I am still out the parking, personal mileage and taxi to find a last minute alternative to the services they were to provide, but I assume this is closed since they reimbursed me for what they charged me. I am still irritated that a business could think they can operate with these behaviors and the stress and costs this put on my family Thank you for your assistance ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** From: Vinay Ananthachar [mailto:[email protected]] Sent: Wednesday, May 25,
10:AMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #11412223Hello,I just wanted to let you know that I received my refund from CT LimoThank you, Revdex.com!!! I appreciate your help.Best, Vinay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** From: Vinay Ananthachar [mailto:[email protected]] Sent: Wednesday, May 25,
10:AMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #11412223Hello,I just wanted to let you know that I received my refund from CT LimoThank you, Revdex.com!!! I appreciate your help.Best, Vinay

Reservation pickup was during a snow storm when the highways were closed which caused a delay in the arrival and departure reservations. *** *** was refunded his payment on March 16th

The customer has left several messages and we have responded with both calls, and the emailsThe customer booked a round trip ticketShe missed her initial flight due to being late; she took the second half of the tripWe refunded the first half of her trip, because she missed her flightShe
repeatedly requested a refund for the second half of the trip and was denied because she did use the trip, and had no complaint about that tripWe also informed the customer of our policy in regards to the additional money she had to spend on her flightOur policy states that: “Connecticut Limousine LLC is not responsible for any consequential damages that the customer may sustain as a result of Connecticut Limousine LLC’s failure to perform any of the transportation services promisedIf Connecticut Limousine LLC fails to adequately perform the services promise, the customer’s damages are limited to the unused value of the ticket that the customer purchased from Connecticut Limousine LLC.”? The following are the emails we sent to the customer:? "Good Afternoon? We are responding to a voicemail left on our line from *** ***After reviewing the situation with management we are unable to perform any further action due to our policy conditions which are stated below? “Connecticut Limousine LLC is not responsible for any consequential damages that the customer may sustain as a result of Connecticut Limousine LLC’s failure to perform any of the transportation services promisedIf Connecticut Limousine LLC fails to adequately perform the services promise, the customer’s damages are limited to the unused value of the ticket that the customer purchased from Connecticut Limousine LLC.” ? Our Policy also states;“All sales are finalConnecticut Limousine’s e-tickets are non-refundable once purchasedIn the event the e-ticket is not utilized for any reason, it is the purchaser’s responsibility to contact a reservation agent at Connecticut Limousine to arrange for a credit in our system.”? ? In conclusion, the e-ticket from ***? to *** on Saturday June 2nd was utilized, therefore cannot be refundedHowever, the full fare of $for the trip to the airport from *** has been refunded? Thank you,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MaureenCustomer Service ManagerConnecticut Limousine, LLCPhone: ###-###-####Fax: ###-###-####Email: ***? "Dear ***,Thank you for notifying us of the difficulties you experienced with your shuttle rideI have reviewed your complaint, and came to the conclusion that we will unfortunately not be able to refund the second half of your tripOur Policy also states: “All sales are finalConnecticut Limousine’s e-tickets are non-refundable once purchasedIn the event the e-ticket is not utilized for any reason, it is the purchaser’s responsibility to contact a reservation agent at Connecticut Limousine to arrange for a credit in our system.”? Your e-ticket from ***? to *** on Saturday June 2nd was utilized, therefore cannot be refundedHowever, the full fare of $for the trip to the airport from *** was refunded? Thank you,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MaureenCustomer Service ManagerConnecticut Limousine, LLCPhone: ###-###-####Fax: ###-###-#### Email: ***

Our policy states: ‘It is the purchaser's responsibility to verify the availability of these servicesThe purchaser can obtain schedule information by calling ###-###-#### option Connecticut Limousine, LLC reserves the right to modify our schedule at any timeEvery effort is made to remain on
scheduleHowever, circumstances sometimes develop beyond Connecticut Limousine, LLC's control, such as weather and/or travel delaysConnecticut Limousine, LLC is not responsible for late arrivals, schedule changes, inconvenience or damage from delayed service to any point or destination.’ We did not receive any complaints from him or any other passenger indicating that there was anything wrong with the shuttle ride, nor were there any incident reports submitted by the dispatcher that day that day.? The passenger utilized the service and was transported from ** *** *** ** ***

From: [redacted] [[redacted]] Sent: Thursday, September 15, 11:AM To: [redacted] Subject: Complaint ID: ? Hello, ? The subject complaint that I filed on 8/19/was resolvedCT Limo issued me a full refund for my reservationI sent an email to you
all in August with this update but I didn't receive a response back but did receive an update that the file has been closed a couple of days ago? Although CT Limo issued me the refund, I am still very unsatisfied with their service and will not use them again? Thank you? [redacted]

The passenger was originally charged the round trip fare of $94.00 ($47.00 each way) for one person. The passenger called after the first half of her the trip was completed to add another passenger to the second half of her trip, however she was accidentally charged for adding a second passenger to...

both legs of her round trip resulting in the $98.00 charge instead of only $49.00. Therefore, the refund for the $49.00 overcharge will be issued to the passenger on the card the reservation was booked with. A round trip discount only applies at the time when the initial reservation is made; when another passenger is added to an existing reservation, the second passenger will be charged at full price, ($49.00). The passenger did not use the second half of her reservation, which was the reservation she added the second passenger to, the passenger will receive a credit with CT Limo for the trip that was canceled and not used for both herself and the second passenger in the amount of $96.00($47.00 for her half of the trip and $49.00 for the second passengers half of the trip). The credit is valid one year from the travel date and will expire on 4/06/19. The credit can be used towards any of our services.

Reservation pickup was during a snow storm when the highways were closed which caused a delay in the arrival and departure reservations.  [redacted] was refunded his payment on March 16th.

From: [redacted] [[redacted]] Sent: [redacted] To: Revdex.com [redacted] Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted] After multiple calls to CT Limo I see that they sent me an...

automated email that they refunded the charge for the services they never rendered. Th I am still out the parking, personal mileage and taxi to find a last minute alternative to the services they were to provide, but I assume this is closed since they reimbursed me for what they charged me.  I am still irritated that a business could think they can operate with these behaviors and the stress and costs this put on my family.   Thank you for your assistance. [redacted]

From: [redacted]] Sent: Thursday, September 15, 2016 11:02 AM To: [redacted] Subject: Complaint ID: 11665297   Hello,   The subject complaint that I filed on 8/19/16 was resolved. CT Limo issued me a full refund for my reservation. I sent an email to you...

all in August with this update but I didn't receive a response back but did receive an update that the file has been closed a couple of days ago.   Although CT Limo issued me the refund, I am still very unsatisfied with their service and will not use them again.   Thank you.   [redacted]