AAA Electric Installation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Response: We do apologize for the inconvenience that was experience. We did not realize a passenger skipped line and caused this issue. Although this is something we cannot control we apologize for not having a shuttle following shortly. We do not have set times off the airports and this is...

explained at reservation to try and avoid long waits. But it can be agreed if you are told an x amount of minute waiting time it is certainly expected for the wait to be that length. The reason we cannot issue a cash refund is because our services were used, although late. We were more than happy to offer a complimentary round trip ride even though we still did provide the service paid for. we understand 3 hours waiting is unacceptable but this is why we stress the shuttle service off the airports are based off availability and have no set times. that being said we do try to limit all waits at the airport to maximum 1 hour. Sent on: 6/22/2015 4:25:40 PM Sent by: 12.199.115.10