AAA Fast Service

Company's response below:Hi ***;I am just now in receipt of this "complaint" and apologize for the delay.As Mr [redacted] only paid a trip charge I will not authorize a refundWe are an independent service company; we are not affiliated with [redacted] and not authorized through themThere is a national recall on the washer and therefore we recommended contacting [redacted] directly for factory service [redacted] will replace the part at no charge instead of Mr [redacted] paying us to do soWe did not know his specific washer was affected by a recall until tech was out and researched model number and Mr***' specific complaint.Let me know if you have any further questions.Kindest Regards, [redacted]

Company committed to my appointment timeOffice personnel was very courteous when taking my information for dispatchDispatch appointment was done in a timely mannerThe technician did an excellent job in explaining the problem prior to repair & then he quoted an estimate

Keith was awesome very knowledgable and helpful with product knowledge Fixed my dryer quickly had parts on hand and was done in no time

Keith was a total professional, I learn a lot from himHis work was done fast and he will be referred by me to my family and friends

Chris was the technician to repair my dishwasher He was very professional and answered questions I had about maintaining a good operating washer.
It was the second time he has serviced my home and find him knowledgeable and understanding.

Service was very prompt, honest & knowledgeable

Technician on timeExplained the problem & resolved the issueGave some history about todays productsFriendly & FASTWould definitely recommend to friends & family

Courteous, respectful, knowledgeable, fast service as in there Company name & very good communications to there arrival timeWe will definitely refer your business to any that may need your services

The Company & technician was wonderful in all aspects in getting my appliance fixed Fast & the SAME day

Quick serviceNeat & no mess after repair was completeFriendly and helpful service

I was very pleased that they where able to come out the day I called and fix my washerThe man was very pleasant and explained everything to me, and what caused the problemI would definitely call AAA out again

The serviceman was helpful and knowledgeableAlso the response time was quick!

Excellent service and very prompt reply even though it was a SaturdayKeith was very knowledgeable & answered all my questionsI was given a quote before any work was done

My gas dryer wouldn't heat I found the listing for AAA Fast Service on the internet and placed the call I was able to make an appointment with the tech for the same morning I calledWonderful! no waitingThe tech, Keith arrived on time, diagnosed the problem, explained the likely solution and quoted the price for repairI agreed and Keith began his work, confirmed his diagnosis, obtained the necessary parts from his van and completed the repaiirNo fuss, no messThe dryer works fine Keith applied a discount coupon to my bill and I'm back in business i'm completely satisfied with the service and the guarantee

Technician very helpful & straight forward telling the truthAdvise was very helpful

Responded promptly of couple hours of calling for serviceExplained the issue with my unit and estimate of repairTechnician was very polite and knew his job accordingly

Keith was on time and very helpful! He fixed my dryer quicklyWill call again

Company's response below: From: *** ***>Date: Tue, Nov 10, at 10:AMSubject: Re: *** *** ***To: *** *** ***>***, This is the first time I am receiving this letterIt appears to have been sent to an old
address. I will issue a full refund today. The last time I spoke to Mrs*** regarding her tenant's washer she was going to go over and test the washer herself and then get back to me. However, I will simply issue a courtesy refund back to her credit card today. Thank you!*** ***

Work was completed as described at cost provided

Keith came out right away to service our ** refrigerator and was quick to diagnose the problem He explained the issue, provided our options with a thorough explanation of what it would take fix I would recommend his company to anyone looking to keep an appliance in service