AAA Home Services

Solved several problems so far. I live in an on old home so everything seems to fall apart at once , and when it did I called AAA . They were here on time and repaired my A/C quickly and only charged me $200.!

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ we have a service manager going out to check out lets see what he fines these front loader have a lot of problems withoff balance we are taking car of the customer did not call or let us try this befor calling Revdex.com not fair Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) however, I did contact them before I filed my complaint and all they told me was that the service person said it was the floor and that they wouldn't do anything

Tech was out 3/9/and charge customer service call fee of $Found Water heater ok and that the gas valve needs5" wc to operate gas pressure at with furnace on [redacted] cowas coming out and fixing gas pressureThe customer was never charged the it was only an estto change fittingThe customer paid $on check number ***

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ customer well let us come back try another time with the help of warranty coasest this name brand have defects we tried told customer to let us know and if needed we would be back Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need to wait until they come out to try againIf at that time they fix it or refund my money, I will end the dispute

Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ we did give customer up front price out of our price book we us on every call we do have a club membership that can save a customer a 30% saveing 0n service call for one yesr we sold 4000,this year bill over it a great savings I would like to give this customer a double off coupon for a total of $I well mail this out right away let me know if that well work I am sorry you had to call the Revdex.com you never call me [redacted] atAAA Home Services at XXX XXX XXXX mon am 8-am thank you

Complaint: [redacted] I am rejecting this response because: To start, there has not been any contact other than two days ago from the AAA repair business ( [redacted] )Phone calls and emails were left unansweredSecondly, they are referring to a she, they spoke to my husbandThird, as I mentioned - there was no warranty to call on as there was no issue in regards to the A-coilWe hired another company to look at the unit after we were dissatisfied with the service AAA gave us, and they confirmed that we were not given correct information about the problem of the unit The service man did not correctly diagnose the problem on the first, or the second visitI would also like to add, there was no communication about sending any paperwork for a refundThe manager did not return my husbands call and that is when I submitted an email which ultimately lead to the Revdex.com after no response Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ we are welling to refund back if we put a part on we only know if its fix after it is used 2or time this over is one that normally needs more than one part we have been a maytag dealer over years we know what we are doing sorry we did not complet the job the frist time out it is not always possible we are very sorry you where not happy with the service you expectit call ask for [redacted] I will take car of you if that refun will satisfied you we hope it will XXX XXX XXXX X to am please call asap Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @hotmail.com we have told every customer we well call when part come in to us the maker of these parts do not stock local part in st.louis we can only tile our customer the part are not in stLouis we well call the day they come in .don't get mad at our service depart we donot have any pull on a part order some these part are coming from out of the USA we have been doing the over yrs part orders are out of our control we are doing the best posable , fastest posable we like thing to goalways whats best for the customer

In searching for this customer, I am showing no results under his name, phone number or street address for such a customer I request a proof of purchase/service to address this customer's issues properly If this is the case, and this is our customer, we would either apply what was spent on the part plus half of the service charge if a new unit was purchased from us, or take our new part off and refund the part cost We want to take care of our customers

Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ customer agreed to have us out thank you Final Consumer Response / [redacted] (2000, 15, 2015/09/30) */ [redacted] , wanted to let you know ASA came out Saturday and fixed the dishwasherThanks so much for your helpSorry I had to file this claim to get action but that is what it took

Initial Business Response / [redacted] (1000, 8, 2015/04/30) */ AAA has given you the correct informationIf you look in your manual for your washer page It says that on the Rinse/spin cycle is for the use of fabric softenerYour techthat was out at your home was telling you the correct information We did go out again with no charge to double check the washer was still working correctly like the first visitI apologize but we were called out and found your machine working

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ send me a copy of the other coservice I well give you back the service call fee .not a problem we are so sorry or that I well take car of you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Promised a phone call on Friday and a quick resolution, yet received nothing from the businessI guess [redacted] is as efficient as the service techsRevdex.com should rate this business D-

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ customer is total wrong they where told the service call was 68.50 to come out the plumber well give estiment after looking at job. they did not wont repairs done . they say in letter we charged them 458.50 they say we charged them 458.00 they... did not have the work done they have no right to ask for any this back

Our owner, *** ***, spoke with *** *** last week and they have resolved this issue. *** was to write in to the Revdex.com that she was satisfied with the agreement

Initial Business Response /* (1000, 5, 2015/06/27) */
the customer did not call msd to checkshe has no stoped up drain we did let her know what she had going on in her house we are a service COnot a clean up COshe insised we clean up her mess she was not going to be happy with is I well not
give her back her service call fee we do not for free we did our job she should have a family person at her home at time of service in her home

10/18/17- Called and asked for ***Got voicemail and left message with call back times and extension.10/20/17- Called and asked for ***Got voicemail and left message with call back times and extension.10/25/17- Called and asked for ***Told she will be back on Monday10/30/17- Called and asked for ***Got voicemail and left message with call back times and extensionTold her that if I don't hear back by Wednesday Mediator will be closing the complaint11/1/17- Called and asked for ***Got voicemail and left message
with call back times and extensionGave her a reminder that Mediator will be closing the complaint at 2:if I don't here back from her

Initial Business Response /* (1000, 5, 2015/09/25) */
We sent out our insurance COUntil I hear from them on if we are at foot I can not comment about the repair after 45year in this service trade if customer don't understand we are not inThe moving service having plastic water line have been
out dated about 12yrs I'm sure they don't patch our repair that old plastic water line we have on our invoice AAA can not be held response for damage do to moving a appliance out to repair it we do a great job most customers wood understand this is not a service COFoot do to old needing to be replace water line we see old saddellvale shut off leak needing repair every day water line and shutoff need replacing befor they go bad I offered to replace they water line with cooper Lin at no charge until customer wants us to repair the hole house lites see what insurance CODecides

The Customer has had issue with this unit back from 2015, Every time we service the ac the unit needed freonOur technician *** and *** *** to set up for the estimate for the unit to be replaced but the customer never scheduled the appointmentThe documents attached states the customer is
aware the unit needs to be replaced and that the unit has leak.We can't force the customer to replace the unit*** would never to agree to refund the amount put in unit knowing that the unit for the past years had leaksWe would work with the customer to apply the amount to new unit installedThanks

Initial Business Response /* (1000, 7, 2015/05/14) */
this customer should have received her copy of a warranty for 6yrsshe has high water pressure in house this can have a warranty problem with having high pressure we have been installing water heaters for yrsit would be best for the
customer if she has to do later the cost is more have to pull a new petmit

Part was checked by Samsung Parts Deptand Checked by AAA Parts Deptand was cleared both times, The customer has to get with Samsung to get another door cleared if he wants to get under warrantyCustomer oked at the time of service