AAA Home Services

The customer called the service center on 1/24/and said his Samsung Dryer won't shut offWe scheduled an aptfor 1/27/and told the customer up front the service call fee is $Day of the service 1/27/the tech went out and found the dryer needed a control boardThe Estimate for
the repair would be $Labor. We are a certified repair company for Samsung and know the control board has a year warranty on parts onlyThe Tech that was out *** put on the ticket for customer to pick up part per customer request. After reviewing the ticket with the parts dept*** contacted the customer Mr*** to let him know the part can not be picked up per Samsung Warranty a certified repair company has to install the part to have a valid repair under warrantyThe customer was very unhappy and BelligerentAt that time *** talk to the customer regarding the situationThe customer was unhappy that he had to pay for the install of the part*** told the customer we did not make the product no did we make the warranty guidelines for the productAdvise Mr*** to contact Samsung and see if they would help him out on the issueIt would be $Labor and part would be warrantyor if he picked up part is would be $for part only. I understand if the customer is under a lot of stress for this children, but as a Samsung representative we have to abide but the rules to the warranty

10/4/17- Mediator called Consumer and left voicemailGave extension and hours.10/6/17- Mediator called Consumer and left voicemail at 12:Gave extension and hours.10/9/17- (Consumer left message for mediator saying she had not been in contact with AAAThey don't answer or return calls)Mediator left message with Consumer over voicemail at 12:Gave extension and hours10/11/17- So what happened was AAA came to look at our fridge because it wasn't getting cold enough and they said that it was a Freon leak in the first visit and "fixed" itIt broke again and this time they said that it had bad A coilsWe got a second opinion from another company that said there was no Freon leak and the A coils were fineWe have bad valves that will need to be replaced soonI can send over invoices and see if we have any diagnostic information from the second companyWe understand that we should be charged for the first visit, but we don't think we should be charged for the second visit10/23/17- The second company did not bill us, as we do not have a diagnostic from themPlease let us know if you need further info11/1/17- Mediator called Consumer and left voicemail letting her know that the complaint will be closing because the business has not responded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In searching for this customer, I am showing no results under his name, phone number or street address for such a customer.  I request a proof of purchase/service to address this customer's issues properly.  If this is the case, and this is our customer, we would either apply what was...

spent on the part plus half of the service charge if a new unit was purchased from us, or take our new part off and refund the part cost.  We want to take care of our customers.

Initial Business Response /* (1000, 5, 2015/12/31) */
customer well let us come back try another time with the help of warranty co. asest this name brand have 2 defects we tried 1 told customer to let us know and if needed we would be back
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to wait until they come out to try again. If at that time they fix it or refund my money, I will end the dispute.

Initial Business Response /* (1000, 5, 2015/11/11) */
we are talking to him and than she calls back not knowing what was told to the person that is at the hous at the time of service a thermisate has nothing to do with the other problem the unit wood not start when a hard to start is needed it...

know starts the unit with no warranty in shart time the out side unit well need to be replaced we can not tell you how long this shart fix well last customer agreed at time of service if unit don't last more than 90 days & they go a head with a replacement we will aplay charges to replacement cost he uder stands but she don't we can not make it any clearer than that

Initial Business Response /* (1000, 5, 2015/11/25) */
we have a service manager going out to check out lets see what he fines these front loader have a lot of problems withoff balance we are taking car of the customer did not call or let us try this befor calling Revdex.com not fair
Initial Consumer...

Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
however, I did contact them before I filed my complaint and all they told me was that the service person said it was the floor and that they wouldn't do anything.

Initial Business Response /* (1000, 8, 2015/04/30) */
AAA has given you the correct information. If you look in your manual for your washer page 15. It says that on the Rinse/spin cycle is for the use of fabric softener. Your tech. that was out at your home was telling you the correct information....

We did go out again with no charge to double check the washer was still working correctly like the first visit. I apologize but we were called out and found your machine working.

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@hotmail.com
we have told every customer we well call when part come in to us the maker of these parts do not stock local part in st.louis we can only tile our...

customer the part are not in st. Louis we well call the day they come in .don't get mad at our service depart we donot have any pull on a part order some these part are coming from out of the USA we have been doing the over 45 yrs part orders are out of our control we are doing the best posable , fastest posable we like thing to goalways whats best for the customer .

Initial Business Response /* (1000, 5, 2016/01/13) */
customer is total wrong they where told the service call was 68.50 to come out the plumber well give estiment after looking at job. they did not wont repairs done . they say in letter we charged them 458.50 they say we charged them 458.00 they...

did not have the work done they have no right to ask for any this back

Initial Business Response /* (1000, 5, 2015/12/18) */
we are welling to refund 100.00 back if we put a part on we only know if its fix after it is used 2or 3 time this over is one that normally needs more than one part we have been a maytag dealer over 40 years we know what we are doing sorry we...

did not complet the job the frist time out it is not always possible we are very sorry you where not happy with the service you expectit call ask for [redacted] I will take car of you if that refun will satisfied you we hope it will XXX XXX XXXX X to 9 am please call asap
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/09/14) */
customer agreed to have us out thank you
Final Consumer Response /* (2000, 15, 2015/09/30) */
[redacted], wanted to let you know ASA came out Saturday and fixed the dishwasher. Thanks so much for your help. Sorry I had to file this claim to...

get action but that is what it took.

Customer called and scheduled appointment with our representative. We sent a tech out to double check the unit. Even if the customer had another co. out we always confirm the diagnoses. The tech verified the unit did have a sealed system issue and told the customer that Kenmore has a 5 year warranty...

on sealed systems. If he wants to contact the manufacture and have this repair covered under warranty. AAA WILL repair sealed systems and if the customer wants to continue with the repair we would be more then happy to get him serviced, This repair is a expense and would run anywhere from $600.00-800.00 for the customer. [redacted] was just trying to help the customer and letting him know that this type of repair would be covered under 5 year warranty.

Initial Business Response /* (1000, 7, 2015/08/28) */
we did give customer up front price out of our price book we us on every call we do have a club membership that can save a customer a 30% saveing 0n service call for one yesr we sold 4000,00. this year bill over 400 it a great savings I would...

like to give this customer a double 20. off coupon for a total of $40.00 I well mail this out right away let me know if that well work I am sorry you had to call the Revdex.com you never call me [redacted] atAAA Home Services at XXX XXX XXXX mon am 8-10 am thank you

Complaint: [redacted]
I am rejecting this response because:
To start, there has not been any contact other than two days ago from the AAA repair business ([redacted]). Phone calls and emails were left unanswered. Secondly, they are referring to a she, they spoke to my husband. Third, as I mentioned - there was no warranty to call on as there was no issue in regards to the A-coil. We hired another company to look at the unit after we were dissatisfied with the service AAA gave us, and they confirmed that we were not given correct information about the problem of the unit.  The service man did not correctly diagnose the problem on the first, or the second visit. I would also like to add, there was no communication about sending any paperwork for a refund. The manager did not return my husbands call and that is when I submitted an email which ultimately lead to the Revdex.com after no response. 
Sincerely,
[redacted]

Tech was out 3/9/2017 and charge customer service call fee of $68.50. Found Water heater ok and that the gas valve needs5" wc to operate gas pressure at 3.2 with furnace on. [redacted] co. was coming out and fixing gas pressure. The customer was never charged the 85.00 it was only an est. to change...

fitting. The customer paid $68.50 on check number [redacted].

Initial Business Response /* (1000, 5, 2015/11/24) */
send me a copy of the other co. service I well give you back the service call fee .not a problem we are so sorry or that I well take car of you
Initial Consumer Rebuttal /* (3000, 7, 2015/11/28) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
Promised a phone call on Friday and a quick resolution, yet received nothing from the business. I guess [redacted] is as efficient as the service techs. Revdex.com should rate this business D-

Customer called, we went out 5/19/2017 unit was very dirty tech cleaned and added freon to the system to get pressure correct working at the time the tech left.Tech went back out on 5/23/2017 when customer called found unit not working over the weekend a mouse had chewed the wires and also had...

shorted out the contactor and cap. and unit was leaking freon again. Tech advised the customer the a coil was still under warranty, to call the installer and it would be covered. The customer called back 2 days later and spoke with me and the HVAC manager about her concerns. We asked the she fax, mail, e-mail, or drop off a receipt from the other co. and if there was any concern on the diagnoses we would take care of the issue. The customer has not responded to any phone calls, or has not sent over receipt. After she has written her complaint to Revdex.com we have left many messages to Mrs. [redacted] at the two phone numbers we have on file with no response.