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AAA Movers Inc.

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AAA Movers Inc. Reviews (25)

AAA Mover sent out a 3rd party service company to inspected the claimed damage and make repairs as necessary. The feedback provided to AAA Movers by the 3rd party was as follows:Damage to table was not caused by AAA Movers handling of the item. The issue is due to the age of the item and the finish separating where the joints meet. There is also cracks in the finish.The representative from the company informed the consumer that the only way to repair issues/cracks with the finish would to be refinish the table. AAA Movers has previously provided the report and emails from the 3rd party to the consumer. The inspection was not done by an employee of AAA Movers to determine the claim settlement. Again, this was handled by a 3rd party service. The claim has been completed. AAA Movers would be willing to send out another company to provide their feedback regarding the claim damage if the consumer is agreeable to this.Please let us know.

AAA Movers was contacted on April 10, 2014 by [redacted] and [redacted] regarding their upcoming relocation on May 13, 2014.[redacted] and [redacted] were looking for a moving company to provide storage and moving services for them as they were planning on relocating some items internationally. Our...

moving consultant, Becky [redacted] worked with [redacted] and [redacted] on the overall costs and logistics of their move. A quote was provided by Becky and the moves were scheduled. On May 13, 2014 our movers arrived as scheduled and prior to the move commencing, the [redacted]'s were requested to select the type of coverage they wanted to place on their household goods. In Minnesota there are two different options, declared and released value. The Released Value which is included with the move would cover the household goods at $0.60 cents per lb. per article. The Declared Value or Full Value Protection, would be an additional cost and would cover the items based on the coverage amount selected.The [redacted]'s chose the Released Value and signed our Limitations of Liability form on May 13, 2014. A copy of this form is attached and highlighted.The move was completed on May 13, 2014 and the items were stored in our warehouse. On multiple occasions the [redacted]'s came into our warehouse to access their belongings. The [redacted]s were planning on moving internationally and tried to remove items to lower the overall weight of their shipment as all oversea moves are based on weight and container size. The international move ended up not taking place and on January 27, 2016- their household items were delivered to their new residence. The Bill of Ladings were signed and the services were completed.On May 19, 2016 (almost 4 months) after delivery- we received an email from [redacted] stating they were missing several items. The settlement claim they sent listed the following missing items:Box of Women's Shoes $2,800.00Garage Shelf $600.00Box of Easter Decorations $500.002 Outdoor Pots $150.00Outdoor Wear $3,200.00Pots and Pans $2,600.00Childrens Wagon Cover $65.00Rug $150.00 AAA Movers filed the settlement claim based on the coverage selected prior to the move commencing. The coverage selected was $.60 cents per lb. The claim based on weight had a settlement amount of $300.00.Our company offered $600.00The boxes were PBO (Packed by Owner) and the inventories we have do not show the claimed items. I would also like to point out that even after the claim settlement was submitted by the [redacted]s, we received another message almost 8 months after delivery stating they are now missing a Queen Bed. Attached please find supporting documentation showing the coverage selected by the [redacted]s, all signed Bill of Ladings, as well as Liability Terms and Conditions.

Initial Business Response /* (1000, 5, 2014/09/12) */
[redacted]Corresponding document attached.
On September 3, 2014 at 4:18pm - [redacted] contacted our office to receive our rates and to inquire about utilizing our services on her upcoming move. Our moving consultant, [redacted] discussed our...

rates and the services our company has to offer.
During their discussion [redacted] had asked if our company had any openings on Sunday, September 28, 2014. [redacted] informed [redacted] that our company is not working Sundays in September as our crews just got off from working 7 days a week during the peak season. [redacted] stated that we do have openings on the 26th, 27th, and 29th. [redacted] elected to move forward with booking her move for the 26th of September. Prior to being able to book her move, [redacted] explained the our cancellation and reservation policies. Part of the booking process includes our company taking a $50.00 non-refundable deposit.
[redacted] explained these policies and informed [redacted] that she needed a credit card # in order to take the deposit and process the reservation. [redacted] informed [redacted] she would need to call her back with that information.
At 4:40pm [redacted] called back to provide her credit card information in order to reserve the reservation. Again, [redacted] discussed our cancellation policies and it is also attached in the moving confirmation that was emailed to the customer. Customer's credit card was charged at 5:01pm.
On Saturday, September 6, 2014 at 11:44am- [redacted] called in to change her move date. Our office is only open on Saturdays for customer to pick-up or return boxes for our free use program. [redacted], an office employee answered the phone. He informed [redacted] that he wasn't able to change the move as he couldn't access our sales system on the weekend and was only in the office to help customers with their box returns and pick-ups. [redacted] stated that she needed to change her move date to Sunday, September 28th. [redacted] again informed her that our office was not conducting moves on Sundays. At this point, [redacted] stated she just wanted to cancel her move and speak to someone about getting her deposit back. [redacted] informed her that he could send an email to her moving consultant and they would return her call on Monday morning. [redacted] also stated since her move is taking place until the end of the month, her rep would be able to address all of her concerns on Monday. [redacted] stated that she didn't have time to call around to other companies and this needed to be done today. [redacted] reiterated that he cannot access the system, and he was only answering the phone to be able to assist in any way he could or answer any questions she may have. Her response was- No- you answer the phone because that's what you get paid to do. She then asked to speak with the owner and [redacted] stated he was not available today, but he could transfer her to his voicemail and he would return the call on Monday. The call was transferred to voicemail.
On September 8th, 2014- [redacted] spoke with her moving consultant [redacted] and [redacted] in our customer care department. Both informed [redacted] again of our company policies.
The Revdex.com complaint was filed on September 8th, 2014.
The reason we know the conversations, dates, and times, is because for quality control and training purposes, all calls are recorded. I, [redacted], listened to the conversations and noted the following:
[redacted] did in fact know that our office was not working on September 28, 2014 before she scheduled her move and elected to hire our company on September 26,2014.
On (2) separate occasions our deposit and cancellation policies were discussed with the consumers before she provided her credit card information to reserve the reservation.
A moving confirmation was emailed out detailing all of the information discussed as well as our cancellation policies again.
I spoke with [redacted], [redacted] husband on September 10th, 2014. Explained all of the details and the conversations that were had with his wife. [redacted] was present with [redacted] while this conversation took place.
[redacted] stated that what it boils down to is that the place they're moving into the date changed so the only day they can move is Sunday the 28th. He said they already hired another company and just want to get their deposit back.
He stated that they had used our services previously in 2007, had a great experience, and wanted to utilize our services again. They had booked for the 26th but unfortunately due to issues moving into the new place, the 26th will not work as they thought.
I informed [redacted] that in an effort of good faith and against company policy, I would refund his deposit of $50.00.
A credit was issued by AAA Movers on September 11, 2014.

The statement made by Mr. [redacted] is false and inaccurate. Prior to the move commencing, I, John [redacted] (owner) of the company went over the paperwork with Mr. [redacted]. I explained the two different coverage options AAA Movers offers. AAA Cares Standard- this is the standard coverage offered at no additional cost to the customer and covers his items at $.60 cents per lb. per article, and the second type of coverage offered is our AAA Cares Complete. This coverage is a declared value and costs vary depending on the valuation amount selected and deductible. I informed Mr. [redacted] that during his initial reservation with our moving consultant, Matt [redacted], that he elected to add $15,000 worth of coverage with a $0 deductible for a fee of $157.50. This is noted on his Bill of Lading invoice. While discussing the valuation options for his items, Mr. [redacted] had wrote down his items and listed $15,000 for his grand piano. He also tried to add a Cello and Viola. I explained to him at his kitchen counter, if he adds these items- he would either have to decrease the coverage on his grand piano or increase the valuation coverage as he was using the total amount ($15,000) declared on his grand piano. He stated that was fine and not to worry about adding the Cello and Viola. Not once did  Mr. [redacted] state he wanted to add coverage in his sofa or any other item other than his grand piano. On the attached document – Limitations and Liability- you will find the following terms: To select AAA Movers Cares Complete, you must write on the line below the lump sum dollar amount for the value of your items that may not be less than $15,000. ALL ITEMS falling under this coverage MUST be inventoried. Any items not listed on the inventory list, will not be covered under this valuation and will be placed under the released value of 60 cents per lb. Mr. [redacted] entered in $15,000, signed and dated the agreement. In his response below, Mr. [redacted] writes: The form for items of extraordinary value states only to list items that have a value of more than $100 per pound.  I listed three items on that form which I believe to have a value of more than $100 per pound.  I did not write in the amount of $15,000 on this form for the declared value of the piano, nor did I direct anyone to write in a value of $15,000. There are a few issues wrong with this statement. 1.       Mr. [redacted] did in fact write the amount of $15,000 as he signed and dated the same amount on the Limitations of Liability form. 2.       The piano DOES NOT  have a value of more than $100 per lb. The weight of the piano is roughly 800 lbs. If the value was more than $100 per lb. x 800 lbs. = $80,000.00 3.       The sofa- if valued at $2,000 with an average weight of 190 lbs. would fall under this category. As stated in the previous responses, AAA Movers will agree to have the item repaired. If this is not acceptable, we will proceed with allowing a third party to determine the final resolution.

AAA Movers was contracted to provide moving services for [redacted] on June 18, 2016. The crew was to arrive between 8-am.Our server had a glitch and the system had it set for an evening arrival. When [redacted] contacted our office- we informed her that we didn't show a morning arrival.Our dispatcher...

sent out the first available crew which was at 6pm. The move took the 3 hr. minimum and was completed by 9:15pm.Because of the delay AAA Movers offered a refund. The refund of $264.52 (50% of the move amount) was declined. The refund is still available if accepted by the customer.Let me know how we need to proceed.AAA Movers

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Address: 5512 Lakeland Ave N, Crystal, Minnesota, United States, 55429-3121

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