AAA Ohio Auto Club Reviews (%countItem)
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AAA Ohio Auto Club Rating
Address: 90 E Wilson Bridge Rd Worthington, Worthington, Ohio, United States, 43085-2345
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I have had a AAA car for many years now, I needed to use it and called roadside assistance for a tow. I was told that a truck would be there in 30 minuets to tow my car. I called after 30 minuets and they told me it would be 45 minuets anyway this went on for about 3 hours and they kept giving me different amounts of time they were going to take robe here to tow my car so here I am 3 hours later and I’m still sitting along side of the road. I am very displeased with the service and very frustrated.
AAA was solely responsible for not gathering and entering the correct information with regard to obtaining travel insurance from TravelInsured.As a result a subsequent claim was denied from TravelInsured.
Regarding the Travel Insured travel insurance policy purchased by Mr. on January 12th, 2018, Mr. submitted a trip cancellation claim to the third party insurance company, Travel Insured, which was denied due to the non-refundable trip cost not being fully insured on the purchased policy.
Mr. attempted to resolve the claim with Travel Insured directly with no success and asked AAA Ohio Auto Club Insurance Agency to advocate on his behalf. AAA Ohio Auto Club Insurance Agency disputed the claim to Travel Insured on behalf of Mr. and unfortunately were unable to reach a mutual agreement with Travel Insured to reverse the claims denial decision.
Please note the following policy language as stated within Mr.’s Travel Insured policy:
Fourteen Day Look (Page 7): “If you are not satisfied for any reason, you may cancel insurance under this policy by giving the company or agent written notice within the first to occur of the following (a) 14 days from the Effective Date of Your Insurance; or (b) Your Scheduled Departure Date. If You do this, the Company will refund Your premium paid provided no Insured has filed a claim under this Policy.
Mr. also states that he was unaware that the trip must be insured at 100% of the prepaid Trip costs in order to be eligible for the Cancel For Any Reason coverage. Mr. did not have in his possession a copy of his trip invoice with him when purchasing the insurance (note: Mr. did not purchase the trip through AAA) and therefore provided the insurance agent with an approximate trip cost.
Please note the following policy language as stated within Mr.’s Travel Insured policy:
Section II – Coverages: Coverage C, Cancel For Any Reason (Page 13): If You cancel Your Trip for any reason not otherwise covered by this Policy, benefits will be paid for 75% of the Prepaid, forfeited, non-refundable Payments or Deposits You paid for Your Trip provided:
Your Payment for this Policy and enrollment form are received within 21 days of the date Your initial Payment or Deposit for Your Trip is received;
You insure 100% of the Prepaid Trip costs that are subject to cancellation penalties or restrictions and also insured with 21 days of the Payment or Deposit for those Travel Arrangements the cost of any subsequent Travel Arrangements (or any other Travel Arrangements not made through Your travel agent) added to Your Trip; and
You cancel Your Trip 48 hours or more before Your Scheduled Departure Date.
Mr. requested a full reimbursement of the $210 premium he paid for the travel insurance policy. Travel Insured denied the refund of the $210 policy premium as, per Travel Insured’s policy, premium refunds cannot be issued once a claim has been filed. Therefore, AAA Ohio Auto Club Insurance Agency issued a premium refund directly to Mr. equal to the $210.00 premium Mr. spent for the policy.
AAA Ohio Auto Club Insurance Agency strongly feels that it has demonstrated going above and beyond to alleviate Mr.’s out-of-pocket expense regarding the claim denial from the third party company by issuing Mr. a premium refund check totaling $210 on February 6, 2018 as AAA Ohio Auto Club Insurance Agency was under no contractual obligation to refund premiums paid to a third party source.
In response to Mr.’s comments dated February 28, 2018, AAA’s original response of “(note: Mr. did not purchase the trip through AAA)” appears to have been misinterpreted. The statement does stand correct that Mr. did not purchase the trip itself through the AAA Travel Agency however, as stated previously, the travel insurance policy was purchased through Travel Insured, a third party insurance carrier, and sold by one of our AAA insurance agents.
The limits on the travel insurance policy were purchased at an agreed amount value by both the insurance agent and Mr.. The travel insurance policy language and contract provide the client a fourteen-day look period which allows the purchaser to cancel insurance under the policy for a full premium refund so long as the cancellation request falls within the parameters stated within the policy itself. AAA feels that it has fulfilled its duty. Furthermore, AAA feels it has gone above and beyond to remedy this for Mr. by refunding the travel insurance premiums paid.
I do appreciate Revdex.com’s role in this because AAA was not responding to my correspondence letter of February 9, 2018, with regard to their liability on the travel expense.
1) AAA does agree with me that AAA was the responsible agent for executing the purchase order with TravelInsured.
2) With regard to AAA paying my premium, they did this at their own volition, because they wanted to buy time to get TravelInsured to pay the claim, after AAA had made a mistake in the data entry.
3) The simple problem is that the AAA insurance agent did not perform due diligence in executing the purchase order with TravelInsured. The AAA insurance agent did not follow the simple instructions on the screen in terms of collecting the necessary data to make the claim viable. The reason I went to AAA was to insure integrity in the purchase process with an experienced insurance agent. However, there was no integrity in the purchase process. The error on the part of the AAA insurance agent created a significant negative financial impact.
The financial impact on me is a loss of $1300. AAA is assuming no responsibility for this, even though the mistake was solely their mistake. I am pursuing this because I am retired on a fixed income and cannot afford this loss. There has to be some protection for the consumer.
My husband and I had never taken a honeymoon, so as our 3rd year wedding anniversary approached, we decided that we finally had the finances to have our honeymoon near our anniversary. Please let me preface that this is both of our second marriages that ended like a train wreck. We met about 8 years ago and have been able to stay strong against the odds. I have a special needs son who is now 16. He has developmental delays, ADHD, General and Specific Anxiety Disorder and Severe Hemophilia B that requires weekly prophylaxis to prevent spontaneous bleeds that could do serious and sometimes fatal results. Also, the last 4 years have been rough for me medically. I had a lung abscess, then a collapsed lung, multiple bouts of hospitalization for pneumonia, chronic bronchitis, and asthma. So, we spent months, thousands of dollars and millions of dreams to decide that my husband and I would go on an Alaskan cruise. I was on 2 local non-profit Boards, Central Ohio Chapter of the National Hemophilia Foundation and FAMOHIO. I am quite active in the bleeding disorder community and try to make positive differences in their lives. My husband and I both work Full time as well. We have both dreamed of this for a long time.
We had AAA, so we thought that since this is our first cruise, going with them would make it easier and produce better results than if we did it ourselves. They are travel experts, right? We met with our representative, Allison B, several times. She was helpful and was taking the time to ensure all the t's were crossed and i's were dotted. Beyond that, My husband and I secured the PTO to accommodate the vacation, I secured a sitter and a nurse to care for my son and his medical needs, we bought large luggage to accommodate the length of our trip, we practiced packing for hours to get the best results for the number of clothes we would need, and tried to squelch our excitement so we could function from day to day. We also bought travel insurance, just in case I got sick. This was going to be amazing and our hearts were full!
On our 3rd wedding anniversary, 05/23/17, I went to AAA to pick up the packet. The lady at the counter handed it to me and that was about it. We were going to be flying into Vancouver Canada on 06/01/17 and staying at the Best Western. We were scheduled to cruise on 06/02. Page 2 of the AAA paperwork indicates Sailing date 02Jun17, Sailing Port Vancouver, British Columbia, Canada, Arrival time 4:30 PM and Departure time 12:00 AM. This is in bold in the middle of the page. We had read not to get to the boat to soon because there would not be anywhere to really store the luggage and we would be standing around doing nothing. So we explored a bit of Vancouver and decided we would go to the boat at 5:00 PM. That would be plenty of time since it would not depart until midnight.
We arrived at the Royal Caribbean dock location at 5:00 PM. The parking lot was almost empty, we found a security guard who advised us that the boat left a half hour ago- at 4:30 PM. Our hearts, minds, and stomachs went haywire. I called the hotel, who was able to accommodate us that night so we could figure something out. We were in a severe panic and trying to figure out what happened. AAA was not answering, likely due to the time difference and we were feverishly trying to do damage control and we were not having much success.
The following morning, 06/03/17, I called Allison B at AAA. I told her what happened and she apologized and stated that she must have been out sick or with another patron because she would have explained that AAA's system did not work great with Royal Caribbean's system. So, the information did not display properly. She stated that to the right of the area underneath the sailing and departure time mentioned above that it says the proper information. This information is to the right of the cruise detail and says Sailing 02JUN17 Sailing Time 4:30 PM. She apologized to me and got off the phone to see what she could do.
In the meantime, my husband was calling everyone he could think of to try to meet the boat to get on and then finish the cruise with all of the excursion packages we had booked. Ultimately, there was nothing anyone could do. Since we were boarding outside the States, meeting the boat was not an option. Our hearts were broken and we didn't have many options. Ultimately, we decided to spend a couple days in Vancouver and make the best of a bad situation. It really is a lovely area, but not our expected or desired destination. We only stayed a few more days and flew home at our own expense. The additional costs we were not expecting to spend $294.63 extra for hotel and $400 extra for the change in flights going home.
We were in contact with Allison and she helped book the flights and made sure to tell us that we need to get there early, not just the 1 hour early that is normally recommended. We arrived early and our gate was not even open yet. That was irritating, but what could we do about it now? Finally, the gate was open and we proceeded to sit for a couple more hours. Fairly bitter still, and I saw the pain in my husband's face and eyes. I was keeping my pain as hidden as I could. My husband mostly planned this and he pays attention to details and could not believe that this happened. Then, as we were sitting there, 6 middle-aged people who appeared to be close friends, came and sat close to us and were boisterous while expressing their favorite parts of their Alaskan Cruise that they just returned from. This went on for about an hour and we were both so upset. We could not do anything about it now, so we just sucked it up.
When we got home, we had a meeting with Allison and her manager John to discuss the situation. We thought it was about this horrible mix up and help address this and make it better. I poured my heart out to Allison and she maintained her business composure and after all of that, her Manager, who was sitting at the next desk, hearing EVERYTHING while being incognito. The only thing they wanted to discuss is why they were not at fault for this fiasco and to tell us about the insurance we bought and try to recover the cruise and packages we bought. They both maintained their innocence and AAA's innocence. They maintain that it was clear that it was sailing at 4:30 PM 06/02/17. I have stressed that this is not clear. Sailing time could mean anything. Arrival time was listed at 4:30 PM and Departure time was listed at 12:00 AM. Those are clearly defined where sailing time could mean just about anything. I was wasting my breath.
We went up to the AAA Regional Sales Director, Kathy C, and they refused to do anything to assist with the extra expenses or even acknowledge fault. We were only asking to be made whole. Royal Caribbean refunded the cruise and excursion packages. We were asking for a refund for our extra hotel days and the cost of changing our flights home. This was not a lot, given that they completely ruined our delayed honeymoon that was finally able to happen. The stars had to align to ensure this honeymoon. They refused any responsibility, although Allison did admit to the systems not working well together when we called her the morning after and the document is clearly misleading.
We request your assistance to recover the funds and help AAA understand that they cannot get away with ruining someone's dreams.
We worked thoroughly on Mr. behalf in an effort to recoup his money, as Royal Caribbean was not obligated to refund the cruise portion because they considered the clients as a no-show. Through our efforts of working with Royal Caribbean's customer relations, we were able to recoup the original trip cost of $4,556, as well as an additional $139.27. This refund consisted of a future cruise credit in the amount of $2,247.22 and a check for the remaining money, $2,448.05.
Through conversations with our client, we understand their perspective on what they viewed as confusing. However, numerous recaps were signed by Mr. and Mrs. stating that they received all documentation, which included a detailed outline of the cruise itinerary. They also received formal boarding documents from the cruise line that clearly outlined the itinerary and sailing information for their cruise, including boarding information as well disembarkation and embarkation times.
We consider this matter resolved pending any new information being presented.
I purchased a battery and service from AAA a few months ago that are both proving to be defective. In October, I contacted AAA for battery service and was told if the device failed again they would replace it. A few days ago I contacted them again and was not only informed there was a six hour wait but that they could not replace my batrery that night. I would gave to request another service call the next day which would use up another of my allowable requests. I canceled and contacted *** which arrived in less than 30 minutes. Last night I called around 7pm and was told they were not giving eta's that evening. After waiting more than 6 hours, I called back to check on the status and was that the battery service vehicle stopped running at 11pm. NO ONE BOTHERED YO CALL OR TEXT ME THIS INFORMATION.
We apologize for the extreme wait time on your recent service request. The extreme temperatures in Columbus the week of January 1st resulted in over 5 times our normal call volume. AAA offers your next membership year for free so that you can give us another opportunity to service you better. In regards to the problem with your battery, AAA's internal records don't reflect a battery sale and I will need more information to make a determination. The subcontract driver who assisted you on the 6th of January entered that the battery was over 3 years old which would not fall within the 36 month free replacement term. If that was in error please visit one of our ten Central Ohio Car Care Plus facilities and they will follow the warranty guidelines for the battery. If you would prefer you can contact our Member Relations department at 614-431-7899 to arrange for a driver to assist you on site at your convenience.
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. On January 1st, the CSR found the battery I had purchased in your system, but I am going to find the receipt. Thank you for the resolution.
After booking our trip to Mexico, we were alerted by a family member about the dangers of traveling to Mexico. We worked with two separate agents at the agency who never mentioned this. After doing some research on our own, we found a travel warning from the State Department that specifically identifies the area we were planning on traveling to (Quintana Roo). This information was posted in August of 2017 and is publicly available. Some additional research revealed many news reports about tainted alcohol at all-inclusive resorts that led to deaths of *** tourists. We took our concerns to the manager of this location and after going back and forth she said she could cancel the trip but we'd have to pay the cancellation fees which totaled $600. We even said we'd be willing to just change our trip to a different destination but they said we'd still have to pay the airline change fee of $500. I believe AAA was negligent in failing to advise us of the travel warning and other tourist safety concerns. They also were not willing to refund us our money or rebook us to another destination at no cost.
AAA Ohio Auto Club provides all the terms and conditions from tour vendors when confirming a reservation for a customer. The travel vendor in this case is ***. *** imposes a $50.00 per person non-refundable deposit and the airlines impose a $250.00 per person penalty. During the booking process Mr. was offered cancellation insurance and declined. *** will apply the $50.00 per person penalty towards a new reservation for the customer but the *** Airlines will not waive the $250.00 per person penalty.
If the State Department issued a ban to travel in Mexico, then *** would refund the full deposit amount. The Department of State issues a State-by-State Assessment of security conditions throughout Mexico and the Cancun area is currently under an advisory. Mr. signed a AAA recap accepting the terms and conditions set forth by *** along with the tour company’s cancellation policy.
I feel AAA has an obligation to act in the best interest of travelers by providing them full and complete information about their destination prior to booking. They failed to do so and we do not feel safe taking this trip. Had this information been presented to us beforehand, we would never have booked.
I have been a AAA member for 5 years. My car broke down on a main freeway on 10/13/2017 at 5:30pm so I contacted AAA for emergency roadside assistance. I was told that I was a priority and would have a tow truck arrive within an hour. After an hour and a half, I called again and asked where the truck was. The person that I spoke with stated that the first truck could not locate me and they were sending another one and would be there at 7:46pm as I was a "priority". I had never been contacted by that truck driver or AAA to give better directions to my location. I was tracking the truck via the mobile app and confirmed that the ETA was 7:46pm. I then saw a status update that stated that my tow truck had been called to a different emergency and mine was cancelled. I contacted AAA again and was told that a different truck had been dispatched and to continue waiting. The driver contacted me and stated that he was 30 minutes out and I gave my exact position. He arrived after I had called AAA again and filed a complaint with a supervisor due to waiting nearly 3 hours for a truck to come to my aid. I am extremely disappointed with how I was treated as a customer and fortunate enough that my car wasn't hit as a result of being left on the side of a freeway for so long. I am currently awaiting a call back from AAA about the complaint that I filed against them.