AAA Plastering

I never received a $gift card

Good Afternoon,We are responding to complaint number [redacted] which was submitted by [redacted] on 9/10/ [redacted] ***, White Castle's District Supervisor has been in contact with Mr [redacted] on a few occasions He is actually talking to him this afternoon and hopefully we will have a complete resolution We will confirm that for you shortly.Sincerely, [redacted] Corporate Relations Administrator

Complaint # [redacted] regarding the shattered window has been resolved Below is the information provided with the complaint response The customer has been contactedIf you have any questions, please feel free to contact us at ###-###-#### Sincerely, DanaDana Browning | Corporate Relations AdministratorP: ###-###-#### | F: ###-###-#### | [redacted] Hello [redacted] We had a general liability claim with this woman a few months back, sorry I cannot recall the exact date [redacted] came through our DT at Castle # [redacted] and when she came up to the DT window they had the window open due to the castle was having an issue with the heat and it was very warm in the castleHer car window did not work as it did not roll down so she had to open her door to pay and receive her orderShe had no problem when she paid for her order as she slipped the money around the door while holding on to her door While waiting for her order as she was holding her door open I do not know what she did but the door slipped out of her hands and her car door window hit our window and shattered all overWe completed all necessary forms and informed her that this was done and it was sent to our home office for processingI had spoken to her a few times and she was extremely rude to me she would not let me speak as she would constantly yelling She felt I should have paid for her windowI tried to explain the process and she did not want to hear it she felt it was our faultWell after speaking to [redacted] they denied the claim and sent her a letter stating the claim had been denied because it clearly showed in the video she let go of her doorIf you need any further information please feel free to call me Thank you Debbie Debra B [redacted] | District Supervisor – [redacted] Region White Castle System, Inc| [redacted] C: ###-###-####| P: ###-###-#### I F: ###-###-####| [redacted]

We have been in touch with Mr [redacted] and we have sent him a $gift card to provide any product her would like We are in the process of making sure that when people take the survey and are provided a sandwich coupon, any sandwich will be available, including veggie and other types of sandwich sliders.Thank you, Dana B [redacted]

Hello This is the disgusting condition my food was served to me (Picture Attached)

Good Morning ***,We have attached our response to Mardelle Morantz, as well as a hard copy of our nutritional information that she requested to recieve Both has been mailed.Thanks, Dana

Hi Everyone, I reached out and talked to *** about her poor experience at the castle. She was upset that we never responded to her first complaint but was appreciative of my call and apology today. I offered to send her a $gift card to replace her order and she was happy to accept
this and my apologiesI will speak to the GM at the castle on why she did not contact her and apologize or resolve her complaint in a timely mannerThank you, John John Littig | District Supervisor White Castle System, Inc| W73rd St| Chicago, IL P: 708.458-ext| C: 708.655-| F: 708.458-| [email protected]

Complaint has been sent to Chicago Regional management who are investigating and will contact the guest

He should be receiving it in the mail It was mailed out on Monday, June 27, Please let him know that it is on the way and if he has any more concerns please let us know

The response from the general manager is blatantly condescendingPerhaps this is why "Wendy" demonstrated poor customer service and does not feel that her behavior was distastefulThe issue here is in the toneGood customer service is a makeup of several factors, tone and listening being two of themThe issue here was a condescending tone and interruption of customerIt is clear that both Wendy and the GM lack the soft skill of customer service and it is unlikely that either of the two can be corrected through coachingAs a customer, I would not recommend a position with the company in customer service.Please forward ro the distric manager.There is nothing else further.
Regards,
Kortney Ester

Complaint #[redacted] regarding the shattered window has been resolved Below is the information provided with the complaint response The customer has been contactedIf you have any questions, please feel free to contact us at ###-###-####
","serif"Times New Roman"Times New Roman">Sincerely, DanaDana Browning | Corporate Relations AdministratorP: ###-###-#### | F: ###-###-#### | [redacted]
Hello [redacted]
We had a
general liability claim with this woman a few months back, sorry I cannot recall
the exact date[redacted] came through our DT at Castle #** and when she came up to the
DT window they had the window open due to the castle was having an issue with
the heat and it was very warm in the castleHer car window did not work as it
did not roll down so she had to open her door to pay and receive her orderShe
had no problem when she paid for her order as she slipped the money around the
door while holding on to her door While waiting for her order as she was
holding her door open I do not know what she did but the door slipped out of
her hands and her car door window hit our window and shattered all overWe
completed all necessary forms and informed her that this was done and it was
sent to our home office for processingI had spoken to her a few times and she
was extremely rude to me she would not let me speak as she would constantly
yelling She felt I should have paid for her windowI tried to explain the process
and she did not want to hear it she felt it was our faultWell after speaking
to [redacted] they denied the claim and sent her a letter stating the claim had been denied because it clearly showed in the video she let go of her doorIf you need any
further information please feel free to call me
Thank
you
Debbie
Debra B[redacted] | District Supervisor – [redacted] Region
White Castle
System, Inc| [redacted] [redacted]
C: ###-###-####|
P: ###-###-#### I F: ###-###-####| [redacted]

Good Afternoon,We are responding to complaint number [redacted] which was submitted by [redacted] on 9/10/2015.  [redacted], White Castle's District Supervisor has been in contact with Mr. [redacted] on a few occasions.  He is actually talking to him this afternoon and hopefully we will have...

a complete resolution.  We will confirm that for you shortly.Sincerely,[redacted]Corporate Relations Administrator

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution meets the Revdex.com requirements.   But I will be returning the gift card.   See attachments

Hello This is the disgusting condition my food was served to me.  (Picture Attached)

We have been in touch with Mr. [redacted] and we have sent him a $25 gift card to provide any product her would like.  We are in the process of making sure that when people take the survey and are provided a sandwich coupon, any sandwich will be available, including veggie and other types of...

sandwich sliders.Thank you, Dana B[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I wanted to let you know the progress of this complaint.  I have spoken with our Regional Director, [redacted], and he has made several attempts to contact Mr. [redacted] and Mr. [redacted] has not responded yet.  I am checking with [redacted] to see how she would like to continue working on...

helping resolve Mr. [redacted]'s complaint amicably.I will let you know what [redacted] decides to do.  Thank you,

I never received a $25 gift card.

Mr. [redacted], Thank you so very much for letting me know that you received the credit back on your card.  Again, please accept my sincerest apology for the delay in response from your original notification.  I do not know where the ball was dropped but we will look into that. We truly...

appreciate customers such as yourself.  We know that you are the reason we have been in business for over 95 years.  The coupon we discussed will be in today’s mail. Thank you again, Cathy

I e-mailed an executive at White Castle, and they sent me a coupon for 2 veggie sliders to replace the 2 that were underdone.  Since White Caste keeps messing up, instead of working on improving themselves, they have decided that I should no longer be a customer.  I guess they only want...

customers who want underdone food and subpar service.  Although this complaint can now be closed as resolved, I still think it’s rude their customer service never responded to my original e-mail I sent through whitecastle.com.  Thank you for your assistance in this case.