AAA Plastering

Good Morning,This customer issue has been resolved.  The district supervisor has called the customer below and resolved this issue on the customer end.  We will have a conversation with Wendy (team member) as to what happened, along with documentation written in job record. Date: 07/15/16...

             Time: 6:42PM From the Store Manager:  I reviewed Rapid Eye. Registers were not working, Wendy was taking orders.  Customer ordered cheeseburgers with no onions.  Customer asked if sandwiches came with no pickles.  Wendy stated, “They do. What else can I get for you?”  Customer asked again. Wendy replied, “They do, What else can I get for you?” Customer said she wanted to alter order and that is why I didn’t tell you.  Wendy repeated order and said,  “Ok, What else can I get for you?”  Customer pulled out of line. Customer came inside at 6:44PM.  Customer did not place order, but there was conversation between her and Wendy. Wendy did apologize several times.  When the customer was spoken to, she was upset that Wendy kept interpreting her when ordering with “What else can I get for you?” and not allowing her to finish order. She also was upset that Wendy did not ask her if she wanted sandwiches with no pickle, after she inquired.  Our General Manager will have a coaching session with Wendy to stop asking customers, “What else can I get for you?” so many times and to be more aware of helping customer through the order process.If you have any other questions or concerns about this matter, please feel free to contact us!