AAA Protection, Inc

Dear ***, We attempted to send the $check multiple times to your local address this summer, it was returned to us each time So we credited your credit card in AUGUST $200, please check your statementOur records show the funds were received Please contact *** *** our
office manager if you have questions ***Thank you, *** ***

Dear Ms***, I am sorry for the miscommunication I will refund your money if you scan/email a copy of your bill from *** Acura (Chicago) for my records My email address is ***@***ag.com. Thank you, *** *** ***

Dear Mr***, I am very sorry for the inconvenience and poor communication on our part We will send the mats you have requested to your NE address listed on this compliant Please allow 5-days for the mats to arrive Again, my apologies for the trouble. We
appreciate your business, *** ***
***

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: *** *** CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathag.com
We verified everything internally and the check was cut / signed today for Ms***Not sure on a few of the names listed above
and apologize that Ms*** got this run aroundThe check will be in the mail today

Hello MrSy- I apologize for the delay in getting your GAP refund processed I spoke with my team, they said *** *** has been in touch with you and will resolve this issue *** requested from you a l'paid in full' letter from your bank, Capital One Upon receiving that we
can cut a check for the GAP refund Our office staff will be back to work on Monday 12-26, please look for a check in the mail 4-days after we receive your bank letter Happy holidays! *** ***

Hi Ms*** I just got off the phone with our GM, *** *** He said that he contacted you, reviewed your concern and is issuing you $for the repair I will assure that a check request is created today, you should receive your check by the middle of next week Again, my apologies for any miscommunications on our part If I can assist you further please feel free to contact me *** *** ***

Dear Mr***, We are sorry for the delay in getting this cancelled We have contacted Acura, they will be sending you a new cancellation form to sign off on and they will back-date the cancellation to the original cancellation date from Once the form is signed and returned
the cancellation will be complete. Again, my apologies for this not getting processed when you originally requested. -McGrath Acura of Morton Grove

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: *** *** CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathag.com
Here is some additional information to clarify the clients description above, and details of the certification process completed
The certified inspection was completed on 6/24/by a technician that has been with Acura for over yearsThe point inspection on this vehicle, as with the inspections we do on all certified vehicles, was 100% completedPer the Acura CertChecklist that was signed by the technician, salesperson, and client, it indicates the Certified Program Standards include: Perform all maintenance, top off fluids, all tires must match, windshields in good condition, and "Scratches greater than inches, dings/dents that cannot be covered with a dime and/or damage that penetrates to the base metal must be repaired"A certified vehicle is a used car that follows Acura's inspection to give it a longer warranty coverage in addition to the original warrantyIt is still a used vehicle and most have some imperfectionsIn talking with our general manager, service manager, and salesperson, the communication with the client after the paint was inspected indicated that the client could explore a claim with Acura to have them repair the vehicleThere would be nothing *** agreed to "fix" at that timeThe client then entered the office to complete the vehicle paperworkBased on our information, disclosed to the client at time of sale, there is nothing that indicates the vehicle was in an accident or had any repair workThe carfax indicates a clean title and states the vehicle is accident freeBased on this they advised the client to check with an Acura dealer factory rep when he returned to ***
This inspection also includes test driving the vehicleI don't know what speeds the client experienced the rotor pulsation, but there was none noted at time of inspectionIn fact both brakes and rotors measured well above the certrequirements (Brakes: 8mm, Rotors 28mm)Rotor warp can easily occur within a short amount of timeEspecially during mountain driving or at highway speeds
I have seen the pictures of the cracked mirror lensI would say that both the technician and client missed this prior to deliverySmall cracks like that could be easy to overlook, especially where the crack was located
Lastly the delaminated rear light housingThis should be a covered component under Acuras standard warranty
Unfortunately the client did not go through an Acura dealership close to his home OR contact us prior to most of this workWe would have advised him to not pay for brakes or the taillight lens before a certified Acura technician could inspect them
The vehicle was sold 6/27/The first correspondence from the client was a text to the salesperson on 8/5/explaining he has an issue with the brakesThe month+ between sale and 8/5/could be the cause of the brake issues due to highway driving between IL and *** plus the mountain driving in ***
To assist with the overall issues the client has experienced, we would offer $as a goodwill gesture to the clientWe strive to deliver a positive car buying experience to all clients and I apologize to Mr *** for the issues he is having
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
***, Thank you for the thorough and well researched responseThe $goodwill gesture will cover very roughly half of the costs that I have incurred, and I think this is a fair settlementIn addition to this response to the Revdex.com, I will update my online reviews of your dealership as well to indicate my satisfaction
To your point in paragraph that I did not contact a dealership prior to repairs, this is not correctWhile not previously discussed with *** *** or *** *** I had taken the car in to Flatirons Acura in *** ** on July 29thThis was the earliest I was able to take the car into a dealership after purchase as I travel nearly 80% of the time for my job and the dealership is miles from my houseAt *** I received written estimates for all repairs prior to doing any work, and was informed that warranty coverage did not applyThey instead directed me to Acura Customer care, where I spoke with Supervisor *** *** *** told me that there was nothing that Acura could or would do in this circumstance because a "'Certified pre-owned Acura' is not certified by Acura" and dealerships are independent business from Acura that do the certificationsHe informed me that Bob Sisk would be contacting me and when I did not hear from ***, I then texted *** *** on 8/to see if he could assist
Regards,
***
***@yahoo.com
XXX-XXX-XXXX

Complaint: ***
I am rejecting this response because:I did not receive the paperwork or refund check.I double checked the mail and I did not receive the paperwork you sent I am happy to fill out this paperwork to get the title and the refund, but I did not receive this Can you please advise what address you sent this to? Was it on Rice Street? We gave the finance manager a shipping address when we purchased the car but this was not noted correctly and has caused many issues Unfortunately there have been many paperwork errors in this case Can you please confirm the address and or resend the paperwork?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A check for $was received by me from McGrath Imports on December 30, 2016.
Sincerely,
*** **

I apologize, it was the Westmont branch
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Dear Ms***, I just spoke with *** *** our General Manager at McGrath Acura We still need your out of state title for the vehicle we paid off when you purchased your new MDXWe will send you your check as soon as we receive the title If you don't have the title, or if
you have misplaced it, I can assist you with getting a duplicate title Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  We have received the credit on the loan amount and are satisfied with the outcome.  We thank you for your assistance in helping us resolve this matter.
Sincerely,
[redacted]

Good Afternoon Mr. [redacted] I apologize for the time it has taken for the cancellation.  Your cancellation was received by the warranty company on 1-18-16.  Our office manager has informed me that we (McGrath Acura) received the cancellation verification and the money back for the warranty...

on Friday, 3-11.  A check from McGrath was cut yesterday and will be overnighted today to your lender.   Again, my apologies for the length of time this has taken.  If I can assist you further please do not hesitate to contact me, I've included my contact information below. Thank you for your business. Sincerely, Shanna McGrath [email protected]

Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Our general manager, [redacted], spoke to the client and verified that was part of the deal. He issued a check back to the client for the...

previously agreed upon amount. We apologize for the inconvenience.

Dear Mr. [redacted], I am very sorry for the delay in getting your GAP refunded. I looked into the concern and the paperwork was not submitted properly.  The cancellation was  effectively handled yesterday and back dated to your original cancel date.  You will be receiving a check...

for $495 in the mail by this coming Monday.  I will follow-up with you to ensure you received it.  Again, my apologies for the delay. Have a nice day, Shanna McGrath

Dear Mrs. [redacted] I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address.  The paperwork has been overnighted to you.  When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions.  As soon as we receive these documents back in the mail we will mail you the check.  Thank you, [redacted]

Dear Ms. [redacted] I have reviewed your concern with our GM and Service director.  It's unfortunate you experienced an issue a few weeks after purchasing.  Our service director did confirm that they offered to inspect the vehicle/diagnose the concern free of charge, I apologize if there was...

confusion regarding the repair being completed free of charge. It sounds like you took the vehicle to a Jeep dealer for further inspection and they informed you the vehicle is past the manufacturers warranty.  Our records indicate that you declined an extended warranty from McGrath.  We would have been open to the opportunity to work with you on repairing your electrical concern at our dealership, unfortunately we don't feel we should be held accountable for paying another shop's repairs. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:In response to Ms. McGrath's statements, there are several inaccuracies. First, as stated in my previous statement, I felt that a warranty was not necessary due to the age of the vehicle. I have a hard time accepting that an major electrical problem would occur less than two weeks of purchasing a vehicle that they claimed was fully inspected and had no issues. This leads me to believe that Morton Grove Acura knew there was an electrical issue prior to selling me my vehicle and hide that information from me, which is an lacks integrity on their end.Secondly, when I brought my car back into the dealership after the issue occurred, I was reassured that it would be fixed, with no cost to me. Again, they did not say diagnose my car at no cost, so I reject that statement as inaccurate. After that, I was told by the same service manager as well as the finance director at McGrath Acura to take my car to a Jeep Dealership, where they could properly diagnose my vehicle and fix it. They told me to bring it to a Jeep dealership because they had no knowledge on how to diagnose or repair my vehicle. They couldn't even figure out how to turn off the oil change light after they had changed my oil during the same time as the electrical issue. I was told from that point once I know the cost of the repair and pay to have my vehicle fixed, to contact them and they would refund my expenses; so that is why I had my car repaired elsewhere. Time and time again they have lied to me and deceived me throughout this entire process and their story keeps changing every time I contact them.
Sincerely,
[redacted]