AAA Protection, Inc

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
[redacted] our General Manager, has been in touch with [redacted]. We are going to explore some options to help [redacted]. I will...

send this back and wait for her response to the actions we take and whether they are satisfactory or not. [redacted] should be her sole person to contact. He will make sure to stay in touch.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/13) */
Around the 28th of September the McGrath general manager [redacted] finally called me back. He repeatedly told me not to be angry and that these things just "happen". He also said "this happens all the time. Its like when you walk down the street and you sprain an ankle, these types of things just happen". After he got the complaint from the Revdex.com he then changed his mind and said that they would tow down my car to their business to take a look at it. On September 22nd I was called and told to bring it to [redacted] auto in [redacted] so they could diagnose the car even though the Toyota dealership in [redacted] had diagnosed the car and said the transmission needed to be replaced. The car has been in the [redacted] shop for almost two weeks now and they're just going to flush the transmission. I called the McGrath dealership this morning and they are "deciding" if they'll allow me to take the car to another mechanic to get another option. I want my car fixed and on time. I'm sick and tired of waiting around and not having my car. Me and my mom both have health issues and we both need our cars. I'm also sick and tired of not being called regarding my car and what they're doing to it.
Final Business Response /* (4000, 14, 2015/10/19) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Due to the issues with this vehicle, we agreed to purchase the vehicle back from the client.

Dear Mr. [redacted], This complaint was sent to [redacted] Acura of Morton Grove and we cannot find your name in our system.  If the vehicle was purchased under a different name please let me know so I can look into your concern.  There are 2 additional [redacted] Acura locations- Westmont,...

IL and Chicago, IL that are not owned by the same Dealer Principle.  If I can assist with getting you in touch with the correct person please let me know. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]