AAA Window, Siding, Doors

Initial Business Response / [redacted] (1000, 5, 2016/08/16) */ We have been to Mr***'s home to address his concerns with his guttersWe were under the impression the issue had been resolved until we received his complaint through Revdex.com todayI called Mr [redacted] once I received the complaint and have scheduled the service department to meet with him tomorrow afternoon

We always strive to do our best I am sorry for any issues and would like to correct them immediatly Kenny [redacted] , our production manager is willing to meet with you to make sure that your concerns are addressedFeel free to contact me, Luke Adams CFO

I am rejecting this response because:I am rejecting this response because: Traci spoke with Amber on three different occasions after a crew had come by about weeks ago andwrote a list of items that needed to be correctedThe fact that we had no concerns was a lie given the crew wrote down the issues to take backto their officeThey are right when they say Kenny had not been contacted but it's because of two reasons: first, the crew that was here had alist of concerns to take to office so there was no reason to call until we hadn't heard from them after weeks of no response from the list beingignored and lastly, we had left at least three different messages with office staff (Amber being at least one) and no one returned our callsWefinally had enough of being ignored so we created this complaint

I am rejecting this response because: First of all, we never gave Kenny permission to come to our residence on that day Both of us were working and could not accommodate himMoreover, he did not do as we asked by calling us to schedule a time so that we could do a walk around together The call did end abruptly because my wife was very busy with a client at the moment that Kenny decided he wanted our undivided attentionThe last crew that was here assembled a list for Kenny to go through In fact, that crew was going to insist that they should be the ones to come back because the previous workers did a sloppy job and that they would clean it up So if Kenny doesn't listen to his workers, that isn't our issue, that is a bi-product of deficiencies in the business management's model Moreover, to have it come to this back-and-forth is ridiculous.I'm not in customer service, but my wife is and to sit here and defend mistakes that were made within the AAA firm while trying to blame the customer is ridiculous I'm sorry we chose a business that doesn't stand by the motto of the customer always being right Things would have been so much better AND would have been smooth if AAA would respond to it's customers calls....EVERY TIME and just as important: Listen to it's workers! They are on the job site and know better than some guy strolling around in a pick up truck all day telling guys what to do! I am hesitant to keep up this discussion with this company as it's as fruitless as calling them for support on their "Guarantied(?)" work If they want to make us happy they have to first, talk to the crew that work on our house last get the thoughts of what was wrong and secondly, customer service has to dramatically improve

Kenny [redacted] our production manager meet with Mr [redacted] on Tuesday June 13th , to go over what Mr [redacted] wanted to be fixedThey set up a time for us to go out next Tuesday June, 20th to correct the problems with his garage doorAmber Schleder Office Manager

Initial Business Response / [redacted] (1000, 11, 2016/06/14) */ Mr [redacted] 's roof was completed on April 20th, He called me when the installers were completed to let me know he had gotten on the roof, inspected the project and they had done a great jobHe signed off on our Company Completion Certificate, stating "Great job"The following day Mr [redacted] called the office with some concerns about a few shingles sticking up a bitThe production manager and project foreman went to his home the same day to inspect the project and assured Mr [redacted] this was normalMr [redacted] then called the following day with another concern and the production manager and project foreman again went to meet with Mr [redacted] right awayThis happened about times since the project has been completedThe project has been completed and meets our quality standardsi am attaching a copy of the completion certificate sign by Mr [redacted] , our order from our manufacturer for Mr [redacted] 's project and the warranty information stating the shingles used at his home are lifetime (year) shingles Thank you, [redacted] Office Manager Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has given me nothing but the runaroundIn the contract that we signed for the roof I was supposed to be premier shinglesInstead they put on a low grade landmark shingleWe had them examined by several companies and contractors and certaintyThey are not the premium shingles they are a low-grade landmark shingleThat's called fraud this company should not be in business they got paid in full they're not following their contractOn the contract it states there is supposed to be box vents there's not one on my roofThey do not want to deal with the problem and they refused toSo we are sending papers off to the attorney general's office to investigate The company Final Consumer Response / [redacted] (3000, 30, 2016/07/25) */ July 23, To Whom It May Concern, This letter is in response to AAA Window, Siding and Roofing's reply to my complaint [redacted] states that I called regarding my roof leaking and then later that I said it was notI did call on May 28th at 7:55pm and then at 8pm and left a message that my roof was leakingI also text Rich the salesperson and let him knowSomeone from AAA called me back at 928pm that night and said he would come out to look at itI explained to him that it was leaking in my breezeway from the old tin on the valley that they did not change outThey nailed it and made it look like swiss cheeseI told him that it was not pouring, and was it was drippingI told him it was late and also a holiday weekend and he could come out the first part of the weekHe assured me that he would in fact come out the first part of the weekHe was very friendly and said that he would take care of the valleyI explained to him that I just want the roof done correctly and taken care ofHe said again that he would be out the first part of the week to take care of the problemThis was on Saturday, May 28thI tried calling him the next day to also let him know about the missing box vents, but got his voicemailSo then I gave him until Weds., 6/1/and hadn't heard anythingI was trying to give him the benefit of the doubt, because it was Memorial weekendI called the office on 6/1/16, and they said Kenny would call me backHe did not call me backSo I called back on 6/2/several timesThe last time, a secretary told me that I need to contact their attorneyI asked for the attorney's information and they said they could not give me that and hung up on meLater I received a letter from their attorney stating that they had fulfilled their contract and to send future correspondence to his office in writingThey have not fulfilled the contract [redacted] stated that I did not want the box ventsThat makes no senseI did not say thatThat means I have no ventilation system on the roof what so everThat voids out the warranties with the manufactureWhy would I want that? This company has given me the run aroundNow I have to hire someone else to fix the problem that they messed upI've tried working this out with the company, but in return they just lie and are very dishonestThey never keep their wordMy roof is in fact leaking, and I have proof to show itAnd again I will say that they never put the box vents in that were promised in the contractI also have proof that they have not called me numerous times to make an appointment to fix the problemsI am the one who has tried to contact them and to try to work this outI just want my roof done correctlyConsidering the price of the roof was about $more than other roofers, I don't think that is too much to ask for Final Business Response / [redacted] (4000, 32, 2016/08/03) */ We have tried to schedule a meeting with [redacted] several times without successEach conversation ends with profanity and hanging upEach time we speak with him, he goes in a different direction with his complaint than the time beforeThe production manager has tried to pin down a time with [redacted] to come to his home and has been unable to do so with Mr [redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
To Whom it May Concern:
Our lists are scrubbed through the National Do Not Call List....I have placed him on our internal Do Not Call List...he will not be called by our company againIf it has been more than the allotted time, he may want
to make sure his name is still on the National list

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12177997, and find that this resolution is satisfactory to me as long as the work is done correctly If the second set of repairs brings a new set of problems I will be sure to contact Revdex.com a second time Thank you for all of your help.Matthew ***

Initial Business Response /* (1000, 6, 2016/09/20) */
The production manager and service team have replaced ***'s roof this afternoonThe issues should be resolved
Initial Consumer Rebuttal /* (2000, 8, 2016/09/27) */
They finally fixed my roof on 9/20/After me looseing days of pay
because I had to baby sit themMy roof leaking threw my house on my carpetsThem showing up late when they say they will get there a certian time the rd time they were hear they fixed the leakI tf them I lost out on work because of them and they refuse to compensate not even give me 100$ offWorst company ever they show up hours lateAnd destroyed more things then they fixed untill the rd timeAgain this is *** *** *** st case number XXXXXXXX im not satisfied at all after loosing out on money to support my family

Mr Kenny *** Production Manager visited the *** home on May 18th and did a complete inspection of job performedMrs *** refused to communicate citing she did not have time for usUpon inspection in Mr *** report he stated to me the job was completed correctly and is a very nicely doneIt was completed above and industry standardsWe will continue to attempt communication with home owner as our goal is to satisfy all our customersWe would welcome any communication in order to address any all concerns. Thank you, Larry Adams President

Initial Business Response /* (1000, 10, 2016/09/26) */
We have met with Mr*** and evaluated his concernsThe production manager will be meeting with him again to discuss a plan of action on October 30th at 9amThis was the best time for Mr*** to meet with us

I am rejecting this response because: we will consider this complaint resolved once we have been satisfied with the repairs and I also wanted to attach a power point presentation with the necessary information regarding our issues

Re: Leonce Waguespack As always customer service is as of upmost importance to us here at AAA Window Siding & Doors. In response to the complaint by Mr& Mrs*** we were under the impression all matters were resolved and have had no communication from her to indicate
differentlyOur records show no phone calls from her as of lateKenny *** our production coordinator and service manager has also supplied her with his personal cell number and has receieved no calls from her indicationg any problemsMr *** called her this morning on May 17th to schedule a visit with her on May 18th, We will go out and evaluate her concerns and they will be taken care of immeditely. Thank You Larry Adams President

Initial Business Response /* (1000, 5, 2016/08/16) */
We have been to Mr***'s home to address his concerns with his guttersWe were under the impression the issue had been resolved until we received his complaint through Revdex.com todayI called Mr*** once I received the complaint and have
scheduled the service department to meet with him tomorrow afternoon

Initial Business Response /* (1000, 5, 2015/07/21) */
Good Morning,
Ms*** window was ordered the right size, but the style she chose will not work due to the support system for the wallThe installer arrived at her home between 8-9am as scheduledWe have tried to contact her
several times to discuss this matter, to find out if she wanted the window reordered to work for her home and have not been successfulWe will cancel the order in full now that we know that is her wish
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is *** not *** They were, in fact, minutes lateThe window was the wrong size and/or styleThey are in the business of installing windows so why did they not know it was a "weight wall"AAA Window took off the frame and left me with a frameless window (worse off now then I was when they first got here)The man did walk into the bathroom on my female roommateThey did park way up in the driveway when they either should have asked to use the driveway or just plain park on the streetI still have not gotten my refund back
Final Business Response /* (4000, 9, 2015/08/04) */
We have issued a refund check of $to *** today, check# *** mailed to ** *** *** *** Decatur, ILAs stated before, I tried to contact *** to find out what she wanted to do, if she wanted us to reorder the window, etcI also wanted to double check the address to make sure this was in fact her mailing address....without communicating with her, I was not sureThank you

We no longer have Ms. [redacted] on our phone list. the last time she was called by our telemarketing room was 6/13/2017. She was then put on our DNC registry. They did knock her door on 8/14/2017. Our canvassers will not knock a door that has a no solicitng sign posted. They will and can knock...

the door if it is not posted. We do not have a way of putting them on a Do not knock list. Canvasser are dropped off on the streets and then walk the road until they knock every door that does not have a sign posted.

We always strive to do our best.  I am sorry for any issues and would like to correct them immediatly.  Kenny [redacted], our production manager is willing to meet with you to make sure that your concerns are addressed. Feel free to contact me,  Luke Adams CFO

Kenny [redacted] our production manager meet with Mr [redacted] on Tuesday June 13th , 2017 to go over what Mr [redacted] wanted to be fixed. They set up a time for us to go out next Tuesday  June, 20th 2017 to correct the problems with his garage door. Amber Schleder Office Manager

I am rejecting this response because:I am rejecting this response because:  Traci spoke with Amber on three different occasions after a crew had come by about 5 weeks ago andwrote a list of items that needed to be corrected. The fact that we had no concerns was a lie given the crew wrote down the issues to take backto their office. They are right when they say Kenny had not been contacted but it's because of two reasons: first, the crew that was here had alist of concerns to take to office so there was no reason to call until we hadn't heard from them after weeks of no response from the list beingignored and lastly, we had left at least three different messages with office staff (Amber being at least one) and no one returned our calls. Wefinally had enough of being ignored so we created this complaint.

Initial Business Response /* (1000, 6, 2016/08/16) */
Due to the rare issue the [redacted] had with their product, the factory wanted to be sure the problem would not arise in their replacement door. The issue has been resolved and the replacement product is in production. As soon as the order is...

in, we will call Mr. [redacted] to schedule installation.
Initial Consumer Rebuttal /* (3000, 8, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they would not respond to my phone and in person complaints until I spent $2250 to retain a lawyer.