AALL Insurance

They have really good customer service, they are very helpful I feel as if I was home every time I come in

They have a very cordial reception, so far the have exceeded the expectations I had from the company, prices are very accessible

The staff was great friendly and our experience was wonderfulI would recommend people to visit this location

went in to get a non owners policy the sales rep donna was extremely rude she kept making me repeat my answers three or four times so I started to spell them for hereshe was purposely giving me a hard time for no reasoni purchased a police from all insurance and when I left I called to ask what is over insured under insured mean because donna didn't knowthe employee explained to me that donna put the wrong name on my policy so I called to ask if they can change it and she said I need your id I said you didn't tell me to bring it back because I gave you my id numberi explained I can't come back today and she told me well then I'm canceling your policyat that time I said fine and had no choice to drop everything I had going on and go get my money backshe asked me to sighn a request to cancel paper and I explained to her I didn't request a cancelation you got mad and said you were canceling my police so I am not signing it and I want my money back NOW!!! I called the vamburen

They has a great service, they are always fast and the person that assisted me help me to keep a great coverage

I have been insured for the last five years, I feel secure with this company, they have experienced and professional staffI would recommend this company

Our management team has contacted *** and resolved this issue satisfactorily (*** has not been charged, and our sales manager has discussed and provided training with the Agents that were involved)AALL Insurance prides itself on a huge customer focus, and the entire leadership team has been
involved to identify what could have been improved on, and taken the necessary steps to train and educate our AgentsIt appears that on this one we followed the rules, but did not do a good job of explaining those rules to ***, as well as the reason for themWe have apologized to *** for this sub par experience, but would love to work with him again to show him what AALL is really about.We handle thousands of transactions a day, and a few do not meet our expectations, we appreciate *** taking the time to help us identify and coach so we can continue moving towards our ultimate goal of providing the best customer service in Arizona

***,We have agreed to cover the cost and have the windshield repaired, this happened with a newer Agent that did not clearly explain what you were getting, and he has been coached to avoid issues like this in the futureMy understanding is that you have been contacted and are aware that
we will eat the cost of the windshield, and it will be added to your policy going forward, please reach out to me if that is not the case and I will contact you personally.We value you as a customer, and are truly sorry for the inconvenience this has caused.*** ***@***.***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have been with this company for over five years with the same car. I have never filed a claim until now and it is the worst experience ever. You would think after years as a loyal customer on such a small claim it shouldn't be a headache but it is. I will not go through these smaller brokerage companies for insurance anymore.

Called customer and agreed to credit the full amount ($26.84) as this was committed to the customer by one of our representatives. We do charge a $25 dollar cancellation fee (which covers the number of employees that have to touch the policy to cancel it) and the customer had insurance for a full...

day (which equaled the $1.84). We would have been perfectly justified in not crediting anything, but as mentioned before, our focus is on customer service and if this was committed by one of our employees we will live up to it.As far as I know she picked up a check that we cut for her immediately following getting this complaint. As far as we know, things should be good here.

Our management team has contacted [redacted] and resolved this issue satisfactorily ([redacted] has not been charged, and our sales manager has discussed and provided training with the Agents that were involved). AALL Insurance prides itself on a huge customer focus, and the entire leadership team has been...

involved to identify what could have been improved on, and taken the necessary steps to train and educate our Agents. It appears that on this one we followed the rules, but did not do a good job of explaining those rules to [redacted], as well as the reason for them. We have apologized to [redacted] for this sub par experience, but would love to work with him again to show him what AALL is really about.We handle thousands of transactions a day, and a few do not meet our expectations, we appreciate [redacted] taking the time to help us identify and coach so we can continue moving towards our ultimate goal of providing the best customer service in Arizona.

Agents are helpful, knowledgeable and friendly.

I have been insured with these company for the last 10 years because I have always received the best customer service

They have the best customer service, they make me feel like home. Every time I need insurance I comeback to this company.

Since I started with this company a year ago, I have received a great customer service and answer to all the questions I have. Currently I have insured my motorcycle and vehicles.

[redacted],We have agreed to cover the cost and have the windshield repaired, this happened with a newer Agent that did not clearly explain what you were getting, and he has been coached to avoid issues like this in the future. My understanding is that you have been contacted and are...

aware that we will eat the cost of the windshield, and it will be added to your policy going forward, please reach out to me if that is not the case and I will contact you personally.We value you as a customer, and are truly sorry for the inconvenience this has caused.[redacted]

I have been insured with the company for over 10 years. I come to the location at 67 ht and Camelback. Lourdes has always been very helpful. I have my auto, home and my commercial policy.

I have been in this company for over 5 years. I have never had an issue.

They has a great service, they are always fast and the person that assisted me help me to keep a great coverage.