AAMCO Transmissions, Inc.

Dear ***: We understood that the transmission was repaired under warranty in *** MT a few weeks
ago. Apparently, since that time, the customer has reported further issues with the warranted transmission and taken his van to an AAMCO in ***. That facility is evaluating the vehicle today and will provide us with a recommendation. We will keep you informed as to the status of any further warranty repair
Mike P***
Director, Consumer Support
American Driveline Systems
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***

Dear Ms***; Ms*** contacted our company on 12-02-
concerning a transmission warranty issued to Early *** in April by the former AAMCO franchise in South Holland Il. That independent AAMCO franchise closed permanently earlier this year. Our company did not own or operate that AAMCO franchise and we were not a party to the warranty agreement she received from them. However, We directed her to an alternate AAMCO location in December who informed us that there were two issues: 1. The warranty term of 12,miles had expired in that the vehicle had been driven more than 14,miles since the original service and, 2. The transmissions was not properly communicating with the trans control module. Mr*** was advised that it would be necessary for her to arrange to address the miscommunication problem which appeared to be an electrical problem and unrelated to the prior transmission repair and that the electrical issue in the vehicle may have contributed to any new problem with the transmission. Ms*** agreed to address that issue but subsequently returned her vehicle to the Chicago AAMCO with the same miscommunication error. It is our opinion that the electrical failure likely contributed to any transmission failure, but in any event, the warranty issued by the former AAMCO franchise in SHolland has expired and no other AAMCO center has any responsibility to either Mr*** or Ms*** at this time. Feel free to call me with any questionsMike P***
Director, Consumer Support
American Driveline Systems
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***

Dear *** ***: Please accept my apology for the delayed response. I spoke to *** *** today who just returned from the hospital. She spent $at the
Lynbrook AAMCO center for a transmission overhaul and removed the vehicle without paying the full balance per the owner of that business. For that reason, he refused to issue a warranty. He has asked that *** *** return the vehicle to his facility for further evaluation but she is unwilling to do so. I have asked her to arrange to have the vehicle taken to an alternate, independent AAMCO franchise and, if the transmission requires repair, get repairs completed at the alternate location. *** *** may have electrical issues with the vehicle that are not covered by her warranty but we simply do not know. She also is not in a condition to drive the vehicle presently but has asked me to call her next week to come up with a plan to resolve the matter. Call me with any questions.
Mike P***
Director, Consumer Support
American Driveline Systems
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***

This is in response to the complaint forwarded to my attention I apologize to *** *** *** for the delay in sending the reimbursement promised by Mike P*** MrP*** has forwarded the rental receipt in the amount of $to my attention I have requested a check from
our Accounting department *** *** can expect a check within ten days Thank you for your patience, *** ***

*** *** purchased a transmission repair from an independently owned AAMCO franchise in ***s, TX Our company was not a party to this agreement Our company does not enter into contracts for automotive repair services with individual consumers, but rather offers licenses for
the use of the AAMCO brand to independent businesses who do provide such services and offer written warranties on their services The *** AAMCO franchise was formerly authorized to issue sanctioned AAMCO warranties to consumers such as *** *** *** *** purchased a service with a stipulation that the AAMCO franchise in *** and only that AAMCO franchise would cover any warranty repair for a term of months and for a term of unlimited miles That condition is contrary to the AAMCO nationwide warranty which offers coverage within months but for a mileage term of 12,miles Since *** *** exceeded the nationwide warranty mileage term, his nationwide coverage expired upon 12,miles In fact, *** *** had exceeded 20,miles of usage when he contacted our company with a warranty request Since *** AAMCO has ceased operation, *** *** is unable to take advantage of the offer made to him by that closed business

This is a response to the complaint forwarded to this office Our records indicate that *** *** contacted this office on November 26, We contacted the manager of the independently owned *** AAMCO and he advised us that he immediately called *** *** but the
customer did not return messages left The center was interested in reviewing the history of repairs They advised us that originally in January the vehicle was towed in with a dead battery, and no start codes They recommended a battery, a fuel pump, a transfer case repair, as well as exhaust and brakes No transmission repair was recommended nor provided Again in August of *** *** returned with the overdrive light flashing They stated that they cleared the PO code They vehicle drove fine according to their records In July the customer once again contacted this office and complained of a transmission problem We advised the customer that since no transmission repair had been performed and there was no warranty on the transmission, he would have to cover that cost himself *** *** has no offer for a refund We do appreciate the opportunity to respond to *** *** questions

We contacted the operator of the independent AAMCO franchise in Kentucky who acknowledges that they rebuilt a transmission provided by the consumer but have no responsibility for the condition of fuel lines that were found to be damaged at the initial repair This facility also denies
responsibility for the condition of the exterior of the vehicle After the intitial repair, Erlanger AAMCO agreed to cover a warranty repair that included a valve body repair in March of this year They have requested that Mr*** return his vehicle to any authorized AAMCO repair center for further evaluation Feel free to call me with any questions.Mike P***AAMCO Transmissions, Inc.###-###-####

Sir/Madam: We contacted the operator of the independent AAMCO franchise in Cheltenham who acknowledges that his shop agreed to install a used engine in *** ***'s vehicle in order to accomodate her financial situation While a used component installation is the least costly service
option, there are inherent difficulties in providing non-serviced components According to AAMCO of Cheltenham, the first unit they acquired had too many defects to install and deliver to *** *** and so it became necessary to source a replacement component AAMCO of Cheltenham at no time agreed to compensate *** *** for the time required to locate a properly working used engine and did finally install and deliver one on March 20, As a result of the length of time involved, AAMCO of Cheltenham has agreed to waive the additional costs that *** *** had agreed to pay for additional brake services provided on the vehicle which amounted to over $ This goodwill gesture was made to offset any inconvenience and is not based on any contractual or legal obligation AAMCO of Cheltenham has no other offer of compensation to *** *** at this time Feel free to call me with any questionsMichael P***, AAMCO Transmissions, ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Not for anything but aamco keeps putting the blame on the customer but we as the customer brought you aamco our vehicle while we were having issues and you absolutely did nothingYou didn't attempt at fixing our vehicle at allIt is still not fixed to this day and we feel let down by a company in which we entrusted our vehicle withNot making any effort to fix our vehicle when we brought it in is NO excuse! But you blame the customer when you aamco are supposed to be the experts
Regards,
*** & *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The business was never able to clear the blinking OD light that was reported immediately after I picked up the vehicle. I was told to drive it for a week or so to see if it we went off. When it did not, I returned the vehicle and a service manager attempted to turn it off with some device. It did not work and I was told maybe there was a short in the OD control on the steering column. No solution was offered and I contacted AAMCO Corporate to ask if I could take it to another service center. AAMCO response was to give the center another chance. They keep harping about they did not repair the transmission, but the OD light was not coming on or blinking until this AAMCO touched my vehicle. Even [redacted] Motor Engineers informed me in a letter that a bad transfer case would not stop the vehicle from going in reverse or moving forward.  I don't know what AAMCO was doing or attempting to repair, but apparently it was not appropriate.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: When you're the customer and being told that your warranty will be accepted at another AAMCO and that headquarters would handle and pay for it what are the customer to assume and do. It's not fair for me the customer to pay for something that i've already paid nearly $4000 for. When a Franchise close the Company should honor a Customers warranty but I guess that's not how AAMCO works.Regards,[redacted]

This is a response to the complaint recently forwarded to this office.  We have been in contact with Mr. Thomas S[redacted], owner of the [redacted] AAMCO.  He apologizes for any inconvenience [redacted] has experienced.  The  AAMCO warranty clearly states that the warranty does not cover...

towing or rental expenses.  As a goodwill gesture,  Mr. S[redacted] has offered to credit [redacted] $125 at any AAMCO for any service.  AAMCO policy does not allow the warranty to be upgraded more than once so the credit cannot be applied to additional warranty.  The center in [redacted] IL advised us that they installed a heavy duty cooler at no charge to the customer.  We appreciate the opportunity to respond to [redacted].  If you have any further questions or concerns don't hesitate to contact me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Regards,
[redacted]

April 24, 2015Dear Sir/Madam:In response to the above matter, please be advised that Martin Keen is the customer of a former AAMCO franchise in Richmond, VA doing business as, [redacted], Inc.
That entity ceased operation in October 2014 and the assets of that business were...

purchased by a new ownership entity having no contractual obligation to [redacted].In December 2014, [redacted] notified our company of a problem with an engine gasket leak related to a repair provided by Richmond AAMCO in January 2014. Arrangements were made at that time to repair the leak at no charge at an independent AAMCO franchise in California.
In February 2015, [redacted] contacted your office requesting a refund of the amount paid to the closed Richmond AAMCO.Please advise [redacted] that our company is unable to obtain a refund from the former AAMCO franchise, but we have offered him a 20% discount on any future service at an authorized AAMCO franchise.Sincerely,
Michael P.
Director of Consumer Support

There is no record of this customer complaining that anyone "shunned" him during the warranty period.  If he continued experiencing a problem during the warranty period, it was his responsibility to bring it to the attention of AAMCO.  At this time the warranty is expired.  If the customer should decide to accept the price consideration offer, he may contact the AAMCO center or this office.  Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:When we brought the vehicle to [redacted] aamco in September they state that there were no major problems. Can you clarify what a major problem is? Obviously there was an issue with our vehicle  that is why we brought our vehicle into them to be looked at. Our issue was never addressed or fixed and now it is turned into a major problem. It should've been addressed when the vehicle was under warranty when we brought it in but now we are stuck with a major transmission issue. We chose to get our car fixed by Aamco because they're nationwide and we were moving from Arizona to New York. But now because of their lack of addressing our problem with our vehicle back in September we are now fighting to get our car fixed. All we know is that we had an issue/problem with our transmission when our car was under warranty and it was not addressed or fixed. 
Regards,
[redacted] & [redacted]

Sir/Madam;  Our office has contacted the independently owned AAMCO franchise in Houston who acknowledges reconditioning the transmission in Mr. [redacted]' vehicle and issuing an express warranty on its parts and labor.  According to the owner of that business,  the vehicle arrived at...

his facility with an apparent transmission failure along with a series of diagnostic trouble shooting codes indicating miscommunication of various components within the vehicle.   Reportedly, Mr. [redacted] had requested assistance from a third party extended warranty company who performed their own evaluation of the vehicle but denied extended warranty coverage to the transmission due to a number of modifications done to the vehicle including removal of exhaust and EGR components that resulted in the miscommunication condition.   AAMCO of Houston asserts that they agreed to repair the damaged transmission with the understanding from Mr. [redacted] that he would arrange to correct the miscommunication condition at his expense. AAMCO of Houston further asserts that they are agreeable to authorize any needed warranty repair at any authorized AAMCO repair facility per the express terms and conditions of their warranty.Our office also contacted the independent AAMCO franchise in Cedar Park TX who more recently evaluated this vehicle.  According to that facility, they observed that none of the modification previously done to this vehicle had been corrected and that the miscommunication errors persist that have resulted in a drivability condition in which the operation of the transmission is placed in a "fail safe" mode.  Cedar Park AAMCO is unable to determine at this time if, in fact, the performance issues they have identified are caused by a defect in the parts and labor provided by Houston AAMCO.  They informed Mr. [redacted] that it would be necessary for him to reinstall various exhaust and EGR components that were removed from the vechile in order to correct the miscommunication error and "fail safe" mode and that upon completion of such correction, they would be happy to further evaluate the condition of the transmission at no charge and provide any warranty repairs that may be required.  Feel free to call me with any questions.Michael P[redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Firstly no one from Aamco helped or directed me anywhere.A guy that works in the transmission shop in South Holland that was formerly Aamco (that serviced my car in April) informed me that I can go to any Aamco location,and Chicago was the nearest to me.From my understanding the Chicago location is also an independent franchise just as the one who serviced my car in South Holland and if this company is not responsible for the warranty I received why wasnt I told that all of the times I spoke with someone in your office in Pennsylvania. However when I first brought my car to the Chicago location my car was ALMOST 2000 miles out of the warranty. I explained to the mechanic my car had been noising for a few months and I know for certain it was still  in warranty when I went to address the problem at Aamco but the location had closed down and I didnt receive notice or anything, and I was told to contact the office and see if they would work with me about repairing the trans since it was not a big overage.When the rep returned my call I explained to her when my problem first occurred I went to another repair shop because the Aamco in South Holland had closed,my car was making noises and it was under 12000 miles at that time, and she asked if I had proof and to send it to her and to return my car to the Chicago location for another inspection.I did both,and the next call was about a miscommunication from the engine and the transmission that was reported to the office.In March when my car was taken to Aamco the mechanic told me there was no communication coming from the TCM and it may take a little longer because he had to go in and see what the problem was and eventually the transmission was rebuilt.I picked up my car from the Chicago location and I had electrical work done,paying more money although 4 different mechanics(1 of which is an Aamco mechanic-Chicago and an 1 a former Aamco mechanic-South Holland) informed me that the lack of communication had NOTHING to do with the transmission failure,they are only diagnostic readings.When I returned it to Aamco the engine was  now communicating but no readings from the transmission and the machine at the repair shop communicated 0 codes and after I left Aamco I went to [redacted] and had a diagnostic test and they received communication  showing 0 codes as well. I feel like I am getting the run around and am losing more money dealing with Aamco.
Regards,
[redacted]

This is a response to the complaint recently forwarded to my attention.  **. [redacted] entered into a contract with the independently owned and operated [redacted] AZ  AAMCO in June 2010.  The repair of his transmission was accompanied by a 36 Month/36,000 Mile warranty....

 [redacted] has no record of **. [redacted] returning with any problem.  According to the records of [redacted], the owner of the [redacted], CT  AAMCO, there was no major problems diagnosed when **. [redacted] visited his center in 2012.  If, as he states, **. [redacted] continued to feel he had problems with the transmission, there was no record of an attempt to return to [redacted] AAMCO.  Currently the records note that the warranty is expired by 5500 miles and 9 months and no coverage is available.  This office contacted the [redacted] AZ AAMCO who issued the original warranty and they had no offer to cover the repair.  As **. [redacted] stated [redacted] AAMCO has offered a price consideration of a $500 discount.  We regret that **. [redacted] has turned down that offer.  If he should decide to accept the offer, he should contact **. [redacted].

[redacted]:  Please accept my apology for the delay  in responding to this complaint.  Here are the facts: 1.       [redacted] purchased a transmission fluid exchange along with a front driver side axle and seal in June 2016 from an independent AAMCO franchise...

in Englishtown.  That shop warranted the axle for 12 months.2.       Englishtown AAMCO ceased operation in July 2016.  Their warranty expired in June 2017.3.       On or about September 22, 2017, [redacted] took her vehicle to an independent AAMCO franchise in Matawan.  That shop identified a torn axle boot and axle leak and recommended replacement of both front axles along with a transmission service that [redacted] agreed to pay to have performed.  According to AAMCO of Matawan, there was no indication of any flaw with the prior service and they informed [redacted] that the warranty on the driver side axle had expired and that the replacement was not a warranty item.  According to AAMCO of Matawan, [redacted] agreed to pay them without complaint.4.       On September 26, [redacted] contacted our company seeking a refund of the amount she paid the independent AAMCO franchise in Englishtown over a year earlier.5.       You should be aware that our company is a licensor of the AAMCO tradename, but that we did not own or operate any AAMCO franchises, including the independent AAMCO franchise in Englishtown.  Our company was not a party to any contract between AAMCO of Englishtown and [redacted].  Nevertheless, it is our practice to cover legitimate warranty claims during the actual term of the express warranty as a goodwill gesture and sound business practice.  That was not the case at all with [redacted]’s vehicle and neither  our company nor the Independent AAMCO franchise in Matawan is responsible for any workmanship claims against the former AAMCO franchise.Please feel free to call me with any questions.  MIKE P[redacted]Director, Consumer SupportAmerican Driveline Systems Inc.201 Gibraltar Road | Horsham, PA 19044