AAMCO Transmissions, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am hoping to receive my check by this weekend. This has caused a financial burden on me due to their lack of willingness to service me at the shop in [redacted] and by AAMCO. I am very sad to know that the company will no longer be a place where I will bring my business, again. They treated me very unprofessional at the shop due to their lack of financial gain from me. Regards, [redacted]

We contacted the operator of the independent AAMCO franchise in Kentucky who acknowledges that they rebuilt a transmission provided by the consumer but have no responsibility for the condition of fuel lines that were found to be damaged at the initial repair.  This facility also denies...

responsibility for the condition of the exterior of the vehicle.  After the intitial repair, Erlanger AAMCO agreed to cover a warranty repair that included a valve body repair in March of this year.  They have requested that Mr. [redacted] return his vehicle to any authorized AAMCO repair center for further evaluation.  Feel free to call me with any questions.
Mike P[redacted]
AAMCO Transmissions, Inc.
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Sir/Madam;  Our office has contacted the independently owned AAMCO franchise in Houston who acknowledges reconditioning the transmission in Mr. [redacted]' vehicle and issuing an express warranty on its parts and labor.  According to the owner of that business,  the vehicle arrived at...

his facility with an apparent transmission failure along with a series of diagnostic trouble shooting codes indicating miscommunication of various components within the vehicle.   Reportedly, Mr. [redacted] had requested assistance from a third party extended warranty company who performed their own evaluation of the vehicle but denied extended warranty coverage to the transmission due to a number of modifications done to the vehicle including removal of exhaust and EGR components that resulted in the miscommunication condition.   AAMCO of Houston asserts that they agreed to repair the damaged transmission with the understanding from Mr. [redacted] that he would arrange to correct the miscommunication condition at his expense. AAMCO of Houston further asserts that they are agreeable to authorize any needed warranty repair at any authorized AAMCO repair facility per the express terms and conditions of their warranty.
Our office also contacted the independent AAMCO franchise in Cedar Park TX who more recently evaluated this vehicle.  According to that facility, they observed that none of the modification previously done to this vehicle had been corrected and that the miscommunication errors persist that have resulted in a drivability condition in which the operation of the transmission is placed in a "fail safe" mode.  Cedar Park AAMCO is unable to determine at this time if, in fact, the performance issues they have identified are caused by a defect in the parts and labor provided by Houston AAMCO.  They informed Mr. [redacted] that it would be necessary for him to reinstall various exhaust and EGR components that were removed from the vechile in order to correct the miscommunication error and "fail safe" mode and that upon completion of such correction, they would be happy to further evaluate the condition of the transmission at no charge and provide any warranty repairs that may be required.  Feel free to call me with any questions.
Michael P[redacted] ###-###-####

We have been in contact with [redacted].  AAMCO installed a computer for the customer despite the fact that it was not a component covered by the warranty.  She was advised by the dealer that this computer was not compatible.  I immediately made arrangements for the customer to...

return to the AAMCO center to have this situation corrected.  If I can be of further assistance please do not hesitate to contact me.

Good morning Revdex.com: I received the response from Aamco.Mike P[redacted] has stated that the Aamco in Richmond, Virginia has been sold and is no longer in operations as Aamco.That service station in Richmond is still in operations as an Aamco facility.Please investigate this matter further and advise me of your course of action. Sincerely, [redacted]###-###-####[redacted]

Unfortunately we did have problems with the Rear Mail Seals that we've received replace from the dealer. This job is still under warranty. We will need to see and inspect the vehicle to confirm there is still a problem. Please drop vehicle off for 2 hrs for free inspection before we make a decision...

Thanks CSM [redacted]

Unfortunately we didnt get parts in a timely fashion like we were promise by the auto parts center. We did inform to the Husband when towed vehicle in we were busy and we would do the best we can to complete the work by the end of the day. As a courtesy we extended a discount to them for their...

inconvenience.

I would never recommend taking your vehicle to this establishment. I've paid $3200 to have a rebuilt transmission in my 2008 Jeep Patriot, manual 5 speed and they had it apart 4 times in 2.5 weeks replacing parts. Always treat your car like you would going to a doctor. Get multiple opinions before taking your car to Aamco on [redacted] and *.

Review: I had a transmission rebuilt in an Aamco in South Holland Illinois in April 2014 for $1734.I started hearing noises in my car on and off in August.After stopping in a repair shop and was told have the trans checked I returned to the Aamco and discovered it had gone out of business.The new business told me they wasnt offiliated with Aamco.The sounds continued on and off&got bad end November.I went to another auto repair shop,the mechanics told me I have to go to a transmission shop,it was definitely my transmission noising.I went back to the shop (formally Aamco) an associate drove my car,told me it was definitely my trans.I told him that I had just had the trans rebuilt 8 months ago.He told me that I should still be under warranty and that I can go to any Aamco.I took my paperwork and car to another Aamco. The mechanic agreed the sound was coming from my trans,however I was almost 2000 mi over my warranty and I needed to contact the office to see if they would honor the warranty. I contacted the office and was told to take my car back to be checked.I took my car back and it was checked but the corporate office declined to repair the transmission because of the overage of miles.I contacted the corporate office and spoke with the rep Shirleen and explained to her that when the problem first occurred my car was still under warranty however I wasnt aware that I could go to any Aamco location.I didnt know for a fact that it was my transmission and that was the last thing I thought it could be because I had just had it rebuilt 4/5 months ago.She then asked if I had any paper work to prove that I went to other shops.I only had actual paperwork from 1 shop and I faxed it to her.The paper showed that I complained of noise in September and my miles were in warranty.I contacted her and was told I had to get my electrical work fixed before they can consider honoring the warranty.The electrical was done,but has nothing to do with the trans which has now gone completely out&they still are declining to repair.Desired Settlement: I am asking for repairs on the transmission,Ive paid $1734 at Aamco and the additional $275 on electrical work I was told to get repaired. They are saying they cant get communication from the trans through their machine,but the associate told me they cant honor the warranty because of the mileage.Ive done all they asked provided proof and if they will not repair my car I need my money back because they are not honoring their warranty and I can go to another transmission shop.

Business

Response:

Dear Ms. [redacted]; Ms. [redacted] contacted our company on 12-02-14 concerning a transmission warranty issued to Early [redacted] in April by the former AAMCO franchise in South Holland Il. That independent AAMCO franchise closed permanently earlier this year. Our company did not own or operate that AAMCO franchise and we were not a party to the warranty agreement she received from them. However, We directed her to an alternate AAMCO location in December who informed us that there were two issues: 1. The warranty term of 12,000 miles had expired in that the vehicle had been driven more than 14,000 miles since the original service and, 2. The transmissions was not properly communicating with the trans control module. Mr. [redacted] was advised that it would be necessary for her to arrange to address the miscommunication problem which appeared to be an electrical problem and unrelated to the prior transmission repair and that the electrical issue in the vehicle may have contributed to any new problem with the transmission. Ms. [redacted] agreed to address that issue but subsequently returned her vehicle to the Chicago AAMCO with the same miscommunication error. It is our opinion that the electrical failure likely contributed to any transmission failure, but in any event, the warranty issued by the former AAMCO franchise in S. Holland has expired and no other AAMCO center has any responsibility to either Mr. [redacted] or Ms. [redacted] at this time. Feel free to call me with any questions.Mike P[redacted]Director, Consumer SupportAmerican Driveline Systems1-800-292-8500 x221267-460-4330 (Fax)mp[redacted]@americandriveline.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Firstly no one from Aamco helped or directed me anywhere.A guy that works in the transmission shop in South Holland that was formerly Aamco (that serviced my car in April) informed me that I can go to any Aamco location,and Chicago was the nearest to me.From my understanding the Chicago location is also an independent franchise just as the one who serviced my car in South Holland and if this company is not responsible for the warranty I received why wasnt I told that all of the times I spoke with someone in your office in Pennsylvania. However when I first brought my car to the Chicago location my car was ALMOST 2000 miles out of the warranty. I explained to the mechanic my car had been noising for a few months and I know for certain it was still in warranty when I went to address the problem at Aamco but the location had closed down and I didnt receive notice or anything, and I was told to contact the office and see if they would work with me about repairing the trans since it was not a big overage.When the rep returned my call I explained to her when my problem first occurred I went to another repair shop because the Aamco in South Holland had closed,my car was making noises and it was under 12000 miles at that time, and she asked if I had proof and to send it to her and to return my car to the Chicago location for another inspection.I did both,and the next call was about a miscommunication from the engine and the transmission that was reported to the office.In March when my car was taken to Aamco the mechanic told me there was no communication coming from the TCM and it may take a little longer because he had to go in and see what the problem was and eventually the transmission was rebuilt.I picked up my car from the Chicago location and I had electrical work done,paying more money although 4 different mechanics(1 of which is an Aamco mechanic-Chicago and an 1 a former Aamco mechanic-South Holland) informed me that the lack of communication had NOTHING to do with the transmission failure,they are only diagnostic readings.When I returned it to Aamco the engine was now communicating but no readings from the transmission and the machine at the repair shop communicated 0 codes and after I left Aamco I went to [redacted] and had a diagnostic test and they received communication showing 0 codes as well. I feel like I am getting the run around and am losing more money dealing with Aamco.

Regards,

Review: The following is the description and email sent to Michael at the corporate office. I emailed last week and have received no response, not even an acknowledgement of receipt of this email.

I would like to thank you for taking time to consider my email. I am writing today to file an official complaint regarding the work completed and continued by two of your shops. In July of 2013, the transmission of my 2004 [redacted] died for the first time. I had the van towed to [redacted] as that was the nearest AAMCO to where we were stalled on our vacation. The shop ([redacted]) rebuilt the transmission and I purchased the extended (36 mo/36K mile) warranty.

Over two weeks ago, June 5, 2014 and about 17,000 miles after the transmission had been rebuilt, it died again. I had it towed to the nearest shop, which was [redacted], IL.

My complaint is this. The car was examined by the Illinois shop on June 6th and I received a call that the transmission did indeed need to be rebuilt. As of today, the work is still not completed. I have been given excuses by both the Tulsa and [redacted] shops, but that does not help me take care of my family.

Not only did I incur over $200 in towing costs, I incurred just over $550 in rental costs and that only provided me with a vehicle for one week. I have four daughters and my wife to transport and we have been without this vehicle now for over two weeks. I could not rent the vehicle for the second week due to the extremely high cost. I was told today that the [redacted] may be completed on Monday or possible Tuesday of next week.

While I can understand that it takes time to rebuild a transmission, there is no excuse for taking 12 business days to do so. AAMCO makes its living on transmissions and I believe that this is an unacceptable turnaround time.

As a result of the first rebuild being inadequate to even get the van to the 36,000 mile mark, I expect the following:

1. Reimbursement for the full amount of towing as it left my family stranded in Illinois.

2. Reimbursement for the full amount of the rental vehicle that I required to get my family safely and legally back home and to the locations needed for the week.

3. Provision of a new 36 month / 36,000 mile warranty to cover the newly rebuilt transmission upon its completion.

I have incurred other expenses that I am willing to absorb including lost work time and productivity. I am in the process of filing my complaint with the Revdex.com and I do expect that AAMCO will take the time to review this situation and provide the expected resolution.Desired Settlement: As a result of the first rebuild being inadequate to even get the van to the 36,000 mile mark, I expect the following:

1. Reimbursement for the full amount of towing as it left my family stranded in Illinois.

2. Reimbursement for the full amount of the rental vehicle that I required to get my family safely and legally back home and to the locations needed for the week.

3. Provision of a new 36 month / 36,000 mile warranty to cover the newly rebuilt transmission upon its completion.

I have incurred other expenses that I am willing to absorb including lost work time and productivity. I am in the process of filing my complaint with the Revdex.com and I do expect that AAMCO will take the time to review this situation and provide the expected resolution.

Business

Response:

This is a response to the complaint recently forwarded to this office. We have been in contact with Mr. Thomas S[redacted], owner of the [redacted] AAMCO. He apologizes for any inconvenience [redacted] has experienced. The AAMCO warranty clearly states that the warranty does not cover towing or rental expenses. As a goodwill gesture, Mr. S[redacted] has offered to credit [redacted] $125 at any AAMCO for any service. AAMCO policy does not allow the warranty to be upgraded more than once so the credit cannot be applied to additional warranty. The center in [redacted] IL advised us that they installed a heavy duty cooler at no charge to the customer. We appreciate the opportunity to respond to [redacted]. If you have any further questions or concerns don't hesitate to contact me.

Review: I am a former AAMCO Franchisee. In April 2011 we transferred the franchise to AAMCO. I had a $5000 security deposit that was to be returned to me after two years. On Aug 1, 2013 I called AAMCO in [redacted], Pa. regarding having to deposit returned to me. I talked to [redacted] who said he would look into it. On August 7, I emailed **. [redacted] as to why no one had contacted me. He said he would ask a [redacted] to contact me. A week later I called **. [redacted] again as to what was going on. He said **. [redacted] was no longer with the company and another individual was working on the matter. On September 11. I finally called the office of [redacted], Corporate Counsel, and left a message asking why this matter was being ignored. On September 16, I again called **. [redacted]'s number and she answered. She said she had looked into the matter and my security deposit was still intact (no charges against it) and would absolutely get back to me that day or September 17. I have not been called back and I believe that I have been given a corporate runaround with the hope that I will just go away and my security deposit will end up being kept by AAMCO.Desired Settlement: That a check for the principal and interest since 2008 be returned to me forthwith.

Business

Response:

October 8, 2013

Dear **. [redacted]:

I am writing in response to the complaint filed with The Revdex.com, ID No. [redacted], regarding AAMCO Transmissions (“AAMCO”). AAMCO franchises transmission and general automotive repair service centers. The individual who filed the complaint is a former AAMCO franchisee who had entered into a franchise agreement (independent contractor relationship) with AAMCO allowing him to operate an AAMCO Center. This former franchisee and AAMCO entered into a mutual agreement terminating the franchise agreement.

In connection with the franchise agreement the former franchisee had deposited with AAMCO $5,000, as required by the franchise agreement. AAMCO was permitted to use the security deposit to cover any costs the franchisee may have failed to pay under the terms of the franchise agreement as well as the cost of any warranty repair work paid for by AAMCO after termination of the franchisee agreement for work that was initially done by the former franchisee when he was operating his AAMCO Center.

When the individual recently contacted AAMCO to request a refund of his security deposit, his request was immediately processed. Changes in job responsibilities caused a delay in the request getting to the appropriate person. Once it reached the correct person, it was learned that fees owed by the individual under the terms of his franchise agreement were deducted from the security deposit, leaving a negative [redacted]nce. However, after further investigation of the matter, it was determined that not all of those deductions should have been made. The only deduction that should have been made from the security deposit was for warranty work paid for by AAMCO in the amount of $536.67, leaving a [redacted]nce of $4,436.33. A request for a refund was again processed. After being reviewed and approved, a check in the amount of $4,436.33 was issued. The check was mailed to the individual on October 8, 2013.

**. [redacted] was assured when he called that the matter was being investigated to come to a resolution. Because several individuals and departments were involved in investigating this matter, the refund may have been issued later than the individual would have liked. However, at no time did AAMCO ignore his requests or fail to work to bring the matter to a satisfactory and appropriate conclusion.

If you have any questions or need any additional information, please feel free to contact me.

Business

Response:

Please let me know if you have received the attached response letter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. The response does not address the interest that accrued on this deposit from January, 2008 until the present. Up through tax year 2010 I was issued IRS Form 1099 (interest Income) statements that reported to the IRS that my deposit had earned interest that was taxable. I, in fact, paid the taxes on those 1099s. In 2012 I requested a 1099 for tax year 2011. I was told they only issued them every two years. I found this rather odd as my previous 1099s were issued every year. I never received a Form 1099 for 2011 or 2012. In my communications with AAMCO's corporate counsel, [redacted], I mentioned the interest and the missing 1099s. This issue has not been addressed. The accrued interest since 2008 is several hundred dollars which has not been addressed.

2. The check amouint which was sent to me contains a charge ($536.67) for warranty work that was supposedly done (in [redacted], Pa on 11/05/2011 at Center #[redacted]) after I transferred the franchise . The AAMCO documentation that I was sent references what I believe is a Work Order #[redacted]. No other documentation was forwarded to me. Our shop did a Work Order #[redacted] on 1/12/2009 for a minor speed sensor repair in the amount of $319.38. Several issues come to mind. It is obvious in **. [redacted]'s response that AAMCO's internal situation does not reflect very well regarding their ability to address problems like this. Their admission of internal disorder and incorrect postings against my deposit does not give me a lot of confidence in their ability to resolve this matter. I am also a bit puzzled (if the Work Order deduction to my account is based on #[redacted] issued at my shop) why the repair would be more that the initial cost of the repair and why this vehicle would have been in Pennsylvania when our shop was in [redacted], Oregon. Perhaps (again) there has been some sort of mistake in their internal processing.

If these issues can be resolved I will be glad to consider the matter closed.

I do thank your organization for its prompt repsonse to my complaint.

Regards,

Review: This letter is intended to address ineffective service by AAMCO that led to failure of a transmission in my vehicle. As you see by the attached letter, I voiced concern about this last year and all AAMCO suggested was to take it back to the dealer that performed the ineffective service. I requested the right to take the vehicle to another AAMCO center, but your response was to take it to the center that I already had doubts about. Let me set the scenario again.

• With initial grinding sounds and lack of reverse, I took to [redacted] in 2011 and they informed me the transmission needed to be rebuilt. The vehicle was parked until 2012.

• In 2012, I called the [redacted] AAMCO center and they informed me it may not be the transmission and to let them look at it. It was towed in and I was informed that the transmission was fine but the transfer case was bad.

• All totaled, I paid $1534.76 for transfer case, $430.03 for parts, and $600 for labor. This does not include the other services that the center said I needed.

• The vehicle was taken back twice for an OD light that came on as soon as I left the center. They seemed unable to diagnose the problem.

• I felt concern for the period I was driving and wrote corporate to request assistance.

• Earlier this year while driving to South Carolina, the grinding sound started again and reverse went out. I notified Corporate and the [redacted] center and was told to go to the nearest AAMCO.

• I went to the [redacted], South Carolina AAMCO and after diagnostic, told me the same thing that the [redacted] told me in 2011. The transmission had internal damage and needed to be rebuilt.

• I left the vehicle in [redacted] and had to purchase a new vehicle.

With these facts in mind, AAMCO can surely see where ineffective service was provided. I am not concerned with which entity reimburses me, but I believe someone owes me a refund for the ineffective service that led to the current failure. The vehicle had to be salvaged because I could not afford a repair for a problem that was never addressed properly.Desired Settlement: I would like a refund of the portion of the repair costs that was supposed to repair the problem. The total is $2564.79 of the combined bill of $3596.94. I expect this refund to be sent to my home address in a prompt manner.

Business

Response:

This is a response to the complaint forwarded to this office. Our records indicate that [redacted] contacted this office on November 26, 2012. We contacted the manager of the independently owned [redacted] AAMCO and he advised us that he immediately called [redacted] but the customer did not return messages left. The center was interested in reviewing the history of repairs. They advised us that originally in January 2012 the vehicle was towed in with a dead battery, and no start codes. They recommended a battery, a fuel pump, a transfer case repair, as well as exhaust and brakes. No transmission repair was recommended nor provided. Again in August of 2012 [redacted] returned with the overdrive light flashing. They stated that they cleared the PO 741 code. They vehicle drove fine according to their records. In July 2013 the customer once again contacted this office and complained of a transmission problem. We advised the customer that since no transmission repair had been performed and there was no warranty on the transmission, he would have to cover that cost himself. [redacted] has no offer for a refund. We do appreciate the opportunity to respond to [redacted] questions.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The business was never able to clear the blinking OD light that was reported immediately after I picked up the vehicle. I was told to drive it for a week or so to see if it we went off. When it did not, I returned the vehicle and a service manager attempted to turn it off with some device. It did not work and I was told maybe there was a short in the OD control on the steering column. No solution was offered and I contacted AAMCO Corporate to ask if I could take it to another service center. AAMCO response was to give the center another chance. They keep harping about they did not repair the transmission, but the OD light was not coming on or blinking until this AAMCO touched my vehicle. Even [redacted] Motor Engineers informed me in a letter that a bad transfer case would not stop the vehicle from going in reverse or moving forward. I don't know what AAMCO was doing or attempting to repair, but apparently it was not appropriate.

Regards,

Review: In 2012, we had the transmission in our 2000 [redacted] repaired by Aamco in [redacted], WA. We purchased a lifetime warranty.

On July 11th, 2014 the [redacted] broke down in [redacted], MT. We towed the car to the ** dealership in [redacted] and were told the transmission (torque converter) had failed. After a few days of assessing the situation, Aamco in [redacted] WA told us they had conferred with corporate, that our warranty was valid, and that they would cover the cost of repair. We had to have the car towed to the nearest Aamco in [redacted], MT and paid roughly $750.

(Note: Prior to towing, in a conversation with me the owner of the [redacted] location questioned why the work wasn't just being handled by the ** dealership in [redacted].)

Once the car was in [redacted], the owner told [redacted] Aamco that he was unable to rebuild the transmission. He apparently removed the transmission and sent it to an Aamco rebuild center for repair. Weeks later we contacted [redacted] to check on the status of the repair. They looked into it and found that the guy in [redacted] had sent the wrong transmission out for repair (a manual transmission, not even an automatic like that which was in in the vehicle). After a number of days they found the right transmission and apparently sent that out to rebuilt.

At this point, our contact at [redacted] Aamco told us she had a fight with the guy with the guy at [redacted] Aamco, and she would no longer deal with him. The issue was now being resolved between Corporate and [redacted] Aamco.

After more radio silence, I contacted corporate. They were aware of the issue and told us they would investigate follow up to make sure the car was being fixed.

I contacted [redacted] Aamco. The owner was incredibly short with me. Told me the transmission had been sent out and he'd call when the car was ready.

Time passed, I contacted corporate again. The guy told me he was on the case and he'd get back to me. He never did.

I then left a message with corporate, which was never responded to.

Two weeks ago, I contacted [redacted] Aamco, they told me they'd contact Corporate and get back me. I've yet to hear back from them.

At this point, I have very little faith that this issue can resolved by Aamco in [redacted] MT. I also fear for the overall state of the car as it is caught in a dispute between two warring Aamco service centers with unresponsive oversight from Corporate.

The issue has now been going on for 2 1/2 months. Please, please help.Desired Settlement: Scenario 1: The car is fixed properly in [redacted]. Although I have little faith in the workmanship of this outfit.

Scenario 2: Aamco tows the car (at their expense) to Aamco in [redacted], where the original work was done. The car is fixed properly in a timely fashion.

Scenario 3: Aamco throws in the towel and has the car towed to a ** dealership. They cover all costs to get the car back in proper working order.

Scenario 4: Possibly the car has been damaged by [redacted] Aamco and is no longer salvageable. I am reimbursed fair market value. Roughly $25,000.

Business

Response:

Dear [redacted]: We understood that the transmission was repaired under warranty in [redacted] MT a few weeks ago. Apparently, since that time, the customer has reported further issues with the warranted transmission and taken his van to an AAMCO in [redacted]. That facility is evaluating the vehicle today and will provide us with a recommendation. We will keep you informed as to the status of any further warranty repair.

Mike P[redacted]

Director, Consumer Support

American Driveline Systems

###-###-####

###-###-#### (Fax)

Review: I had my transmission Reconditioned in Sept. 2013 and paid $3139.46 at AAMCO in [redacted], Tx and was given an 1yr Unlimited Mileage Warranty. Well in June of 2014 my Transmission lite came on and was told I need my A & E Selenoids replaced but the E Selenoid was replaced during the Reconditioned in 2013. Well I paid another $791 - $50 Rewards discount = $741. Well 4 days later the light came back on and was told the Selenoids that were replaced needs to be done again and to bring my car back. Well I dropped it off Thursday nite and came back on Saturday to pick up my car and behold the AAMCO was OUT OF BUSINESS with my car stuck at the shop. I had to call a number on the door for the owner to come and open the doors so I can retrieve my car. The Owner Ken G[redacted] told me that my Warranty has been transferred to the AAMCO in [redacted], Tx and that he has already spoke to them and they will call the AAMCO Headquarters to inform them and that my car will be fixed with no money out of my pocket. Well I went to [redacted] and I was told that my car needed a Torque Converter which was replaced BRAND new in 2013 by AAMCO in [redacted] and now i'm afraid that nothing was done to my car in 2013 and that every piece will need to be replaced again. Well [redacted] told me AAMCO in [redacted] had not contacted them and they knew nothing nor received a call from [redacted] AAMCO. I was told to by [redacted] to contact AAMCO Headquarters and I did. I spoke to a Charlene and was told if I have a warranty that it will be honored and to fax my papers to her. After looking at everything she contacted me back and stated that the Warranty had to be honored at the AAMCO in [redacted] and that they could not do anything. I have spent over $4500 in repairs and Rental Car for a Transmission that is not working and been told by AAMCO that my Warranty will be honored to Not be honored but my money is Gone. I'm at the point that I need to do a Lawsuit for Misrepresentation and Theft.Desired Settlement: I would like my Transmission Repaired and Done correctly with a Warranty without me paying for it cause for the money i've already paid I have bought a brand new Transmission and yet its still broken. Other wise I would like a check for $4,500 to pay back for my repairs and rental cause its not fair to be told I'm covered to i'm not covered and be lied to.

Business

Response:

[redacted] purchased a transmission repair from an independently owned AAMCO franchise in [redacted]s, TX. Our company was not a party to this agreement. Our company does not enter into contracts for automotive repair services with individual consumers, but rather offers licenses for the use of the AAMCO brand to independent businesses who do provide such services and offer written warranties on their services. The [redacted] AAMCO franchise was formerly authorized to issue sanctioned AAMCO warranties to consumers such as [redacted]. [redacted] purchased a service with a stipulation that the AAMCO franchise in [redacted] and only that AAMCO franchise would cover any warranty repair for a term of 12 months and for a term of unlimited miles. That condition is contrary to the AAMCO nationwide warranty which offers coverage within 12 months but for a mileage term of 12,000 miles. Since [redacted] exceeded the nationwide warranty mileage term, his nationwide coverage expired upon 12,000 miles. In fact, [redacted] had exceeded 20,000 miles of usage when he contacted our company with a warranty request. Since [redacted] AAMCO has ceased operation, [redacted] is unable to take advantage of the offer made to him by that closed business.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: When you're the customer and being told that your warranty will be accepted at another AAMCO and that headquarters would handle and pay for it what are the customer to assume and do. It's not fair for me the customer to pay for something that i've already paid nearly $4000 for. When a Franchise close the Company should honor a Customers warranty but I guess that's not how AAMCO works.Regards,[redacted]

Review: We originally took our 2006 [redacted] in to the AAMCO location on [redacted] in [redacted], TX for a strange noise and flaky power steering. Other than intermittent power steering issues the van drove wonderfully. We asked for Aamco to replace the flex plate (we believed this was the cause of the noise) and to investigate the power steering issue. They contacted us explaining that the noise was actually from the torque converter-which would need to be replaced, and the power steering pump was leaking- which would need to be replaced. We asked them to replace both based on their diagnosis. When I was headed to pick up the van they called and asked me what lights were on when I brought it in. I explained that only the TPMS sensor light was on (it always stays on). He said - well, I think your alternator is bad... now the battery and brake light are showing. They also asked me to bring cash to pay for the $1200+ repair (this was not mentioned when I dropped the car off). I brought cash and picked up the van (with a now bad alternator) but could barely make it home, which was less than 5 miles away. The power steering worked great and the noise was gone - but the vehicle had a NEW problem. When you put on the brake the engine did NOT want to stop. The van would shake and it felt like the engine was revving. I immediately called the local Aamco that made the repairs and he said to bring it back in the morning. I returned the van first thing and he said he would try to look at it. By afternoon he still hadn't had a chance to look at it so I told him I was going to take it to the Aamco location nearby (this particular location on [redacted] was closing down). So... we drove it to another Aamco (on 1960) and asked them to review and diagnose to determine what had happened. They informed me that they could not diagnose the problem until they fix the alternator- so we agreed. After they replaced the alternator they determined that the van's computer was bad. [redacted] (the Aamco location owner) informed me that he believed that the previous Aamco had most likely inadvertently shorted out my computer. He also informed me that the battery cover was missing - which was not missing when we took it to the original Aamco. I called Aamco headquarters to find out what they could do to help - since their shop caused the problem we believe that they should fix it. The customer representatives were VERY difficult to reach. You are forced to leave voicemails (I left voicemails on multiple days with at least 3 different people - only one returned my calls). When I finally spoke to someone, [redacted] I believe, he told me that something else must have just happened to break while they had it but it was unrelated to any work they did. He said that I "couldn't prove anything". He was very ugly until I mentioned complaining to the Revdex.com. He then mocked me and asked "who are you even going to file against? That location closed down!" I informed him that I would be filing the complaint against Aamco headquarters. He then began to act like he was doing me a favor. He said that Aamco would pay their OWN money to fix MY problem but that there would be zero warranty on the work. He said that I would have to sign special papers waving my rights. I asked him to send me these papers - but he never did nor did he ever call me back again. [redacted] replaced the ECM (Computer) and then informed me that now I needed a new actuator which would cost another $500 before he could even begin to figure out what was wrong. We asked him to please not touch anything else- we would pick up the van and pay for the alternator work. Our van was in Aamco's care for a total of NINE days. It barely made it home and then wouldn't start at all. We reset the battery on our own which reset the computer and allowed the vehicle to start and have now taken it to a [redacted] dealership. According to the dealership, Aamco replaced our computer with an incompatible computer and there is nothing wrong with our actuator. We are now going to have to spend $1600+ to repair/replace the ECM that Aamco installed. Once that has been repaired THEN they can figure out if there are still more repairs to be done as a result of Aamco.Desired Settlement: I don't know our desired outcome. In a perfect world, I would ask for Aamco to admit their fault and cover our cost to repair the mistakes that they made. But I doubt that would ever happen. I do not trust any Aamco to touch our vehicles so I would not want them to repair anything. More importantly- I want to protect everyone else from using Aamco and receiving this kind of "service". This ordeal has cost us time off of work, thousands of dollars in unnecessary repairs, and countless hours of stress. I just can't understand how they could do this.

Business

Response:

We have been in contact with [redacted]. AAMCO installed a computer for the customer despite the fact that it was not a component covered by the warranty. She was advised by the dealer that this computer was not compatible. I immediately made arrangements for the customer to return to the AAMCO center to have this situation corrected. If I can be of further assistance please do not hesitate to contact me.

Review: 1. I took my car to AAmco in [redacted] due to the reputation that AAmco has for doing transmissions.

2. I received a quote to do the work and was told it was 2-3 days.

3. It took a week to complete.

4. AAmco damaged the torque converter and had to have that fixed.

5. When they were “completed” they saw that the check engine light was on, but did not take the time to figure out why. Turns out it was because of damage they did when doing the transmission work.

6. The air conditioning was not working when they were completed, but they chose not to figure out why.

7. When the car was picked up, I spoke to [redacted] while my wife was still there. He said that they were not responsible for the air conditioner not working and that the check engine light would go away once car was driven. Was probably a gas cap issue.

8. At no time did he offer to make it right, but denied anything was their fault. I told him I would take to another place to be checked out and it if was his fault I would let him know.

9. When I found out the damage was due to them, I called and he said to send him the bill and they would stand behind it. When he saw the amount of the bill, he then started claiming again it was not their fault.

10. I have sent a letter from the Cadillac dealer detailing the damage and how it was definitely due to improper removal of engine when doing the transmission.

11. Aamco needs to refund $1479.32 of the $2156.46 they charged me, which is the exact amount of extra costs that I have incurred due to their negligence.Desired Settlement: Aamco needs to refund $1479.32 of the $2156.46 they charged me, which is the exact amount of extra costs that I have incurred due to their negligence.

Business

Response:

August 26, 2013

Revdex.com

330 N Wabash Ave Ste 3120

Chicago, II 60611-7621

Re: Revdex.com Case#: [redacted]

Dear Sirs:

We received your letter relative to this case today on August 26, 2013. This is the first notification which we have received from you, concerning this case. I notice that your activity log indicates that we have received information, from you concerning this case before. We have not. This is the first notice we have received from you.

We have been aware of the concerns of [redacted] for some time and have attempted to work with him to resolve his concerns. He has chosen not to communicate with us.

Let me review the chronology of the case and our actions in attempt to resolve it with [redacted]:

• [redacted] brought his 2003 Cadillac into our shop on. 4/22/2013 @9:00 AM with a transmission issue (see signed authorization No. [redacted]).

• With [redacted]'s approval we reconditioned the transmission as described in our Transmission Service (see Transmission Service on page 1 of the Service Description).

• We completed out Multi Point Inspection (see Multi Point Inspection on page 1 of tile Service Description).

• [redacted] approved our completing cooling system, repair (see Cooling System on page 1 of the Service Description)

• We delivered the car to [redacted] on 4/29/2013 (see signed completion certificate on page 2 of the Service Recommendation). [redacted] accepted delivery and completion (again see signed completion certificate on page 2 of the Service Recommendation).

• [redacted] paid for the services provided (see credit card receipt dated 4/29/2013

• We provided the [redacted]s with copies of the terms of our Waranties (they are printed on the reverse side of page 1 and page 2 of the Service Recommendation/Completion Certificate).

• [redacted] contacted our manager, [redacted], with, an issue following picking up the car. [redacted] told [redacted] that we would be happy to examine the car, determine the issue and fix any warranty problems. [redacted] told [redacted] that he wanted to take his car somewhere else to look at it. **. [redacted] informed [redacted] that he was free to do that but that, under the terms of our warranty, AAMCO needs to see the car and would resolve any warranty issues.

• [redacted], sent us an email subsequently informing us that he had taken the car elsewhere and had had work done on his car. He asked us to pay for that work. We attempted to contact [redacted] on several occasions by phone, leaving messages, identifying the purpose of our call. When [redacted] finally was able to get in touch with [redacted], **. [redacted] informed him that under the terms of the Warranty we needed to see the car and determine appropriate repairs. [redacted] was unwilling to do that

• [redacted], as a courtesy, offered [redacted] $200 in an attempt to satisfy him; but emphasized that under the terms of the Waranty repairs must be performed with prior authorization by AAMCO (see AAMCCTs 12 month/12,000 mile Reconditioned Transmission Limited Warranty),

• We received a notice dated 5/27/2013 of a chargeback adjust advice from our credited card processor asking us to respond to a complaint from the customer, In. this complaint [redacted] asked for a refund of $1,479.32 which was charged back to out account.

¦ We responded to that notice (see memo to Dispute Support Team dated 5/31/2013)

• Our credit card processor based on the complaint and our response, credited our account the amount in dispute of $ 1,479.32.

• On July 29, 2013 we received another notice of a chargeback adjust advice from our credit card processor asking us to respond to a complaint from the customer.

In this complaint [redacted] asked for a refund of $677.14.

• We responded to that notice (see memo to Dispute Support Team dated July 29. 201,3.

• Our credit card processor, based on the complaint and our response, credited our account the amount in dispute of $677.14,

• In the last several weeks, we are aware that [redacted] contacted our franchisor, AAMCO Franchising, threatening to go to the Revdex.com. The franchisor contacted us and suggested that we again attempt to contact [redacted] to attempt to resolve the dispute.

• I called [redacted], personally, on August 17, 2013 leaving him a message explaining the nature of my call, who I was and inform a.tlon on how to contact me. As of ihts date he has not returned my call.

In summary, we completed the work which [redacted] asked us to perform on his car. We did not address issues which were beyond the scope of our agreed upon work. When he identified follow up issues, we asked him to bring the vehicle in so that we could take appropriate steps toward resolution under the terms of the warranty. As a courtesy, we offered him a refund of $200. [redacted] has chosen not to bring the vehicle back for assessment as required under the terms of the warranty. He has not returned our attempts to contact him to resolve this matter.

Yours truly,

Review: I paid for a rebuilt transmission and a year warranty and have had major issues with the job and the way I was treated.horrible service

I have had to take my vehicle almost 40 miles to Aamco when there is one a mile from me it hasnt ran correct since December I have had to take it back 7 time for rework and do overs I actually have to take it back this weekend because for the second time its leaking pretty heavy I paid 1800bux for a rebuilt transmission and warranty nationwide in which the Aamco a mile from was rude told me [redacted] no take it to [redacted] and would not honor the warranty. the whole ordeal has been horrible and hard on my life this is my transportation to and from every were. I was forced to drive my vehicle in a low gear it wouldnt shift due to faulty equipment installed and could have been dangerous and damaging just wanted to share how crappy this has been for this I wouldnt of got the truck fixed if I knew it was like this I have only talked to a customer service rep from them twice in which she acted like it was my faultDesired Settlement: I dont know what I want I highly doubt a refund from them on one of the occasions I took this vehicle back for repair I had pay out of my pocket for motor mounts I coencidently needed. So not sure I never thought of refund and they never insisted Refund or longer warranty im worried this thing will break because it wasnt done right to start with

Business

Response:

This is in response to the complaint forwarded to my attention. I have spoken with **. [redacted], owner of the [redacted] center. He has been in touch with **. [redacted] regarding his concerns. **. [redacted] is scheduled to visit the center on Saturday, October 12 to have a small leak addressed. I would like to take this opportunity to clarify the warranty issued by the [redacted] center. It states that if the customer is within 40 miles of the original AAMCO center, he must return to that center for any service. According to calculations, **. [redacted] is 25 miles from the AAMCO center that issued his warranty, therefore he must return to them for service. **. [redacted] extends his apologies to **. [redacted] for any inconvenience he has experienced. Please feel free to contact me with any questions.

Review: Earlier this year I had my transmission worked on in [redacted] Ca. at the AAMCO shop. Although, I complained many times to the owner of this AAMCO he stated there was nothing wrong with the work but last month my transmission light came on. I contacted [redacted], ca. On June 26th they called me and told me that they were going to order a new transmission and it would be covered by the warranty on the prior transmission. I was given a phone number to call to the corporate office for Mike P[redacted] of ###-###-#### who I called and he said that it should take around 5-6 days to have all the work done. He stated he would provide around 200.00 as this was reasonable for the 5 days. I then called the shop after I waited those five days and they told me that they had not ordered the transmission as it was the job of Mike P[redacted] to order it. I then called Mike and told him and ask why he did not order the transmission as stated by the shop. He stated he would call the shop and then I received a call the next day and was told the transmission would be there by the next day. It was overnighted to them. When I spoke to Mike he stated that he will have to pay for more rental as the work would take a few more days. I was called on July 10th and was told my car was ready and I returned the rental. The bill is 492.54 and I faxed it to Mike P[redacted] on July 16th and since this time I have not heard anything and I have called three times and left messages.Desired Settlement: I would like my repayment for the 492.54 as this is part of funds that are to be used to support my family. I did not have it to spare and it was not my fault as the service within the [redacted] Shop was not efficient and the [redacted] shop certainly did not want to help me as they had failed to order the transmission when they said they were going to do. I know they could not make money off of me but I do not desire to be treated this way. I felt AAMCO was an honorable company as they have been around for a long time and I had always felt they were dependable but I guess I was wrong.

Business

Response:

This is in response to the complaint forwarded to my attention. I apologize to [redacted] for the delay in sending the reimbursement promised by Mike P[redacted]. Mr. P[redacted] has forwarded the rental receipt in the amount of $492.54 to my attention. I have requested a check from our Accounting department. [redacted] can expect a check within ten days. Thank you for your patience, [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am hoping to receive my check by this weekend. This has caused a financial burden on me due to their lack of willingness to service me at the shop in [redacted] and by AAMCO. I am very sad to know that the company will no longer be a place where I will bring my business, again. They treated me very unprofessional at the shop due to their lack of financial gain from me. Regards, [redacted]

Review: In 2010 we got our transmission rebuilt at AAmco in [redacted] Arizona. We purchased the extended warrenty and we moved to New York. We started to feel the transmission slipping and brought it in to the AAmco in [redacted] CT in September of 2012 while it was still under warrenty. They told us nothing was wrong with it but while we drove it it was slipping. Now that it is just out of warrenty it won't shift into gear and they say it has to be rebuilt again at 40,000 later. But when we brought it in at first they also told us they barely felt anything but when they took it out for the second test drive it wouldn't shilft into gear for them. We contacted Arizona aamco to see if there was anything they could do but they said no. AAmco in [redacted] ct. offered us $500 off which brings it to the same price we originally paid to get it fixed in the first place and then we would have to purchase the extended warrenty as well. We contacted corporate as we do not feel a transmission should have to be rebuilt again after 40,000 miles as we did bring it in for the same problem when it was still under warrenty and got a response of nothing is wrong when something was clearly wrong with it. It took corporate 3 weeks of our vehicle being at the [redacted] ct. location to get back to us to let us know there was nothing they could do for us. We are just trying to seek resolution for our vehicle as we feel it may have been improperly repaired and misdiagnosed under the extended warrenty.Desired Settlement: We would like the transmission repaired and a warrenty for the services.

Business

Response:

This is a response to the complaint recently forwarded to my attention. **. [redacted] entered into a contract with the independently owned and operated [redacted] AZ AAMCO in June 2010. The repair of his transmission was accompanied by a 36 Month/36,000 Mile warranty. [redacted] has no record of **. [redacted] returning with any problem. According to the records of [redacted], the owner of the [redacted], CT AAMCO, there was no major problems diagnosed when **. [redacted] visited his center in 2012. If, as he states, **. [redacted] continued to feel he had problems with the transmission, there was no record of an attempt to return to [redacted] AAMCO. Currently the records note that the warranty is expired by 5500 miles and 9 months and no coverage is available. This office contacted the [redacted] AZ AAMCO who issued the original warranty and they had no offer to cover the repair. As **. [redacted] stated [redacted] AAMCO has offered a price consideration of a $500 discount. We regret that **. [redacted] has turned down that offer. If he should decide to accept the offer, he should contact **. [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When we brought the vehicle to [redacted] aamco in September they state that there were no major problems. Can you clarify what a major problem is? Obviously there was an issue with our vehicle that is why we brought our vehicle into them to be looked at. Our issue was never addressed or fixed and now it is turned into a major problem. It should've been addressed when the vehicle was under warranty when we brought it in but now we are stuck with a major transmission issue. We chose to get our car fixed by Aamco because they're nationwide and we were moving from Arizona to New York. But now because of their lack of addressing our problem with our vehicle back in September we are now fighting to get our car fixed. All we know is that we had an issue/problem with our transmission when our car was under warranty and it was not addressed or fixed.

Regards,

[redacted] & [redacted]

Business

Response:

There is no record of this customer complaining that anyone "shunned" him during the warranty period. If he continued experiencing a problem during the warranty period, it was his responsibility to bring it to the attention of AAMCO. At this time the warranty is expired. If the customer should decide to accept the price consideration offer, he may contact the AAMCO center or this office. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Not for anything but aamco keeps putting the blame on the customer but we as the customer brought you aamco our vehicle while we were having issues and you absolutely did nothing. You didn't attempt at fixing our vehicle at all. It is still not fixed to this day and we feel let down by a company in which we entrusted our vehicle with. Not making any effort to fix our vehicle when we brought it in is NO excuse! But you blame the customer when you aamco are supposed to be the experts.

Regards,

[redacted] & [redacted]