AAPCO

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the AAPCO, LLC (MrJames S***) in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere is no need to wait on the electrical inspection before addressing the remaining Fairfax County inspection discrepancies that were noted by Mr [redacted] (Fairfax County Inspector's Office) on March 10th (see attached.) The electrical work completed on May 4th and upcoming electrical inspection relate to a simple installation of a GFCI outlet where the exposed wire protruded from the ledger board AAPCO, LLC (MrS***) has had plenty of time to schedule the deck installer to come out and work the remaining inspection discrepanciesIt has been weeks since the last work was done on the landing and two months since the last failed Residential Footing Inspection on March 10th These delays are unsatisfactory All inspection discrepancies, removal of wood framing around the concrete landing, clean up of excess concrete and dirt piles around the landing and on the last two steps, post cap and fascia board discrepancies (see attachments and 3) needs to be addressed early next week (earliest during week of May) I'm attaching (3) items to this complaintThe first contains the last two failed residential footing inspections by Fairfax CountyI'm also attaching two other photos of discrepancies that need to be resolvedI identified the crooked post cap (attachment 2) as a discrepancy late I identified the fascia board (attachment 3) as a discrepancy on April 19th Thank youRegards, Mr [redacted]

Good afternoon [redacted] , I have been advised of the circumstances around this complaintIt is very unfortunate that this project has not gone as smoothly as it should havePlease extend my apology to [redacted] in that regard On the the day before the loss, the crew was removed from the project at [redacted] requestWe were assured by the installers that the roof was completely dried in before they leftUpon be notified that the storm had caused a leak we immediately dispatched a team to cover the exposed areaBy this time, there was already some damage to the ceiling We assigned another crew and completed the roof a few days later We take full responsibility for this mishap and have assured [redacted] that we will make the necessary repairs At this point we are scheduled to be at the home tomorrow to complete a few minor elements of the original contract and the ceiling I will advise you when all is completed Best regards, [redacted] ***

Good morning [redacted] , We have had communication with [redacted] in an attempt to schedule an appointment at the home We received an email from [redacted] yesterday stating that they would be unavailable this week but will try to schedule something for next weekI will advise you of the outcome Best regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I am requesting that the check be sent Certified Mail, Return Receipt Requested so this one can be tracked, and that tracking number be forwarded to the Revdex.com and to meRegards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have not signed anythingAnd I don't accept the customer service or the way they let one of their contractors continue to work on my house while under the influence of alcohol after they became aware of the erratic behaviorThey did in no way offer a discount or try to make it right with me A job that was supposed to take a week took weeksWe paid $27,for siding and they were not willing to give us a worthy discount for what we endured for weeks with one of their contractors who became biligerent and almost violentThe guy was eventually fired for his actions on our job yet AAPCO did nothing to make it right with usI am not satisfied

Please let Mr [redacted] know that I sincerely apologize forthe error made by our sales representative while contracting for the newdeck We make every effort to presentproper pricing for our goods and services and do not like that we could notaccept this contract due to the mistakePlease know that it was an honestmistake We would not be able to buildthe project in an acceptable manor and felt that it would be best if we statedthis now rather than provide an unsafe and displeasing addition to his home Mr [redacted] indicated to our sales managerthat he felt that something was not right because our price was much lower thanthe other estimates he had received.Mr [redacted] should have received a refund check for thedeposit made at the time of the salePlease let Mr [redacted] know that if hefeels the need to contact me directly I may be reached at [redacted] extension*** Sincerely, [redacted] V.Pof OperationsAAPCO

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good Morning [redacted] ; I want first to say thank you so much for getting back with me, regarding my complaint, all concerns has not been resolved yet, yes they have been discuss, and yes I did agree to have the patio door completed, with the promises of [redacted] making it right this time, overall we not satisfied with this resolution, we are still waiting on a service call from the company on when they will be returning in finishing up the project, the wrong handle was order for the patio door, almost all of the windows and patio door sliding need recoking, an unproffessional job was done we beleive by this company from the begining of the projectWe would like to give [redacted] the opportunity in making it right to our satisfedI will keep you postedThanks for your time in caringThis has been very stressful for meI have pictures of the unsatisfactory work on the windows and patio door installationIf need Regards, [redacted]

I am aware of the facts regarding the complaint filed by Mr [redacted] I have been in contact with Mr [redacted] via email last week and we are working to resolve all outstanding issuesAlthough this project has taken far longer than acceptable there have been several factors beyond our control contributing to the delayWe are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soonAt such time I will forward to your attention a signed certificate of completion.Best Regards, James TS [redacted] V.Pof Operations AAPCO, L.C

Revdex.com spoke with the businessAt this time the customer requested to have the business pay to have a 3rd party come out and repair the drywallThe customer presented the business with three estimates and the process to repair the drywall and paint has begun

Good morning [redacted] I have been advised of the circumstances surrounding [redacted] complaintUpon the cancellation of the contract a request for a refund check was submitted Our staff advised [redacted] that the request had been submitted and that she would be receiving a full refund of deposit [redacted] contacted our office a second time inquiring as to the whereabouts of her refundShe was advised that before we could issue the refund, we verify that her check had been deposited and honored by the bankSubsequently, a refund check was mailed to [redacted] at her residence We make every effort to conduct this process as efficiently as possibleI have placed two calls to the home to confirm receipt and to extend my apology for the length of time this process may have taken but have received no response Unless advised to the contrary, I will consider this matter as resolved Respectfully submitted, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis pdf is just the certificate of completion signed 09-12-2014, it is not a offer It does not address any of the issues listed on the complaint dated well before the completion dateIs this just an error? Is this signed certificate completion document the respondents’ response to my complaint? I can only assume it is as it was sent to you If so, please let me know so I can address this issue differently Did the Revdex.com review this document? Does the Revdex.com view this as an offer? Regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The drywall repair and painting has started as of Monday the 25thThe
replacement of damaged insulation has not been completed yetI expect it
completed this weekI have not received money yet to pay the contractorOn the
21st I received a voicemail stating that AAPCO was issuing the check for the
repairs that day in my nameOn Monday the 25th, a conversation with the
*** *** revealed that the check went out that day. The check will
still need to be deposited and cleared before I will be able to pay***
***
There is still a location on the roof that has no barrier protection to my
knowledge
The yard around the the house still has large amount of roofing nails and
needs to be swept. Three repairs to our lawn mowers’ tires so far
There is no mentioned about an extended warranty in regards to their work
I request this be a written document
Nothing has been addressed about their safety practices being reviewed
No notes about compensation in our contract price for our lost time,
anxiety, moving and removing furniture and such from rooms for the
drywall repair process.
Plus time to find drywall contractors and getting three estimates to repair
damages caused by AAPCO’s lack of action.
Regards,
*** ***

Revdex.com spoke with the consumer and was told the complaint is resolved
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I would like to share my experience with AAPCO and the doors I received from themFirst I want to be clear, the person who installed the doors was great, which figures since he is not a direct employee of AAPCO The doors are also nice but if you are looking to do business with a Company that has good Customer Service, do not come here because it is horrible and that is due mainly to their Sales Manager, JeffI had the misfortune of speaking to this guy after my delivery which was supposedly scheduled was never delivered due to the truck being broken down on I-I called on the day of delivery a few times to see if a back up truck was going to pick up my doors and deliver but I guess that is not a policy of theirs and also tried to explain that it is hard for me and my wife to take whole days off since she is a teacher and I am military Basically after a wasted day I tried to contact somebody to find out what their back up[ plan is, and unfortunately for me I ended up speaking to the Sales Manager, Jeff Here is a very rude person, not sure he should be in salesI asked him numerous times what their back up plan was because now I had no doors and was not sure when I would be getting them, his response was the send out trucks everyday...??? Again I asked what the back up plan was and he told me he already answered it and that I was being difficult (and that I was doing it on purpose)He then told me I must lead a charmed life ( I have been wounded twice in combat so....)so at this point I was quite taken aback and shockedI told him he was being a "jerk" and wanted to speak to his supervisor to which he told me I have no supervisorI asked him if he was the owner and he told me no but he reports to the ownerI have been in the military almost years and been to a lot of places and dealt with a lot of people but never have I paid over $for a product to be treated like garbage Just a few other things I was told on the phone was I should just get somebody else at my house when they deliver the doors if I cant take time off??? Who does that?? Then he asked if I still even wanted my doors delivered?? Strange question since I gave a deposit of $and you already told me the doors were made and I had to buy them, I guess he just planned on keeping my $and selling doors to somebody else...I did not want to write my review right away because I wanted to do my research and what I have found is I am not the first person to have Customer Service problems thereSo if you like to spend a lot of money and be treated like garbage, I recommend AAPCO, otherwise please go somewhere elseOn a side note, I did speak to the owner and he was very nice, I guess just not a very hands on owner if he has individuals like this working for him

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
***
I have reviewed the responseI would like to clarify what I feel are minor inconsistenciesIn regards to water damages caused by the lack of action On July 26th at 8:I texted the *** *** sales person and production manager that I had sent the first group of installers awayI received a call from the *** *** 9:30am assuring me that what I did was correct and that from the pictures that I forwarded to her on July 25th, she stated “it looked like a bunch of five year olds did it.” I clearly stated that the weather called for rain the follow day, Sunday July 27thShe assured me that she would get someone out that day to protect my home from added damages Upon returning home at 4:35pm I notice no one had tarped the roofI texted the production manager, the sales manager and the sales person again that the roof still exposed, no one had been out yet and the weather report calling for rainAt 6.35am Sunday morning is rainedDamage is minor in rooms requiring furniture to be moved and covered, primer and then painting Extensive damage in one bedroom that will require insulation to be removed from the attic, new drywall to be installed, mudded primer and painting This will require time in between the steps, furniture moved, and of course relocating to another room for the repair time
The time frame from when the first crew was fired by AAPCO to when the next crew arrived was five daysI don’t consider days a few days for the recordI was assured by the production manager that she would send out her “A” crew to perform the workOn July 30th at 8:two men were dropped off
to install my shinglesThe men did not have any additional materials or supplies. Most of all, they did not have the barrier protection for the edgesIn fact, I
provided them drip guards I had so they could complete the rear of the house. This is clearly seen as my stock was white and black colored guards are used
for the rest of the houseThe different color is not that big of an issue to me Additional installers arrived around pm to assistThe next day the installers arrived after 2pm to complete the jobFrom ground level the roof and the new skylights looked great
On August 5th I climbed onto the roof to clean the new skylightsThere were fingerprints and residue from the decals that needed to be removedWhile up on the roof I did notice that the left front corner was sticking upUpon inspection I noticed there was no protection under the shingles and wood was exposedThis did of course upset me all over againI notified the team again at 12:pmThey did send out someone out to repair the area on August 6th
On Friday August the 8th, I went again on the roof to continue my inspectionThere is still another location on the rear of the house that APPCO was notified about at 8:42amThis area too is missing anything to protect the exposed wood under the shingles
Today is the 13th of August and a two man team showed up around 12pm I was stated that they are here to address the vents that are needed, the gutter guards, the soffit that was torn down be the first installers and hopefully the area not protected in the rear of the house
I have shown them the water stains and sheetrock damagesSeems at this point there will need to address later due to time needed, lack of information and not having supplies to start work on that projectI will not be available tomorrow during a good portion of the day over physical therapy and a vet appointmentI will do my best to be available Friday
As for my original complaint please note that at this time, there is no response over using trained knowledgeable installersNo notes are included about the extension of their one year labor warranty. I will require something in writingNo notes to address a discount to compensate me for my loss of time and anxietydays have passed and the project is not completed. No notes to address reviewing their work safe policy

Good afternoon***,
I have been advised of the circumstances around this complaintIt is very unfortunate that this project has not gone as smoothly as it should havePlease extend my apology to *** *** in that regard
On the the day before the loss, the crew was removed from
the project at *** *** requestWe were assured by the installers that the roof was completely dried in before they leftUpon be notified that the storm had caused a leak we immediately dispatched a team to cover the exposed area. By this time, there was already some damage to the ceiling
We assigned another crew and completed the roof a few days later
We take full responsibility for this mishap and have assured *** *** that we will make the necessary repairs
At this point we are scheduled to be at the home tomorrow to complete a few minor elements of the original contract and the ceiling
I will advise you when all is completed
Best regards,
*** ** ***
*** ** ***
***

***called from the businessHe stated that the contract was cancelled when the customer cancelled within the three day time frameWhen this was done the customer stated he would be stopping payment on the check and the salesman stated he would write "void" on the check and placed it in the
customer's fileIn the customer's complaint it is stated that he would like the check returnedThe business has since returned the check to the customer once they were made aware that the customer now wanted the hard copy of the check

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This pdf is just the certificate of completion signed 09-12-2014, it is not a offer
It does not address any of the
issues listed on the complaint dated well before the completion dateIs this just an
error?
Is this signed certificate completion document the respondents’ response to my complaint? I can only assume it is as it was sent to you
If so, please let me know so I can address this issue differently.
Did the Revdex.com review this document?
Does the Revdex.com view this as an offer?
Regards,
*** ***

The business states that the check was sent on the 4th of March, but will issue a stop payment on the original check and will issue a new check to send to the customer