Kaplan in the U.Sdoes not have the authority to refund what was paid to our London entityBased on the student's usage of the program purchased, an appropriate refund was paid and an additional refund will not be issued
Refund was received. Thank you Revdex.com as this has gone on and one for months without any progress and you cleared it up. Greatly appreciate the Revdex.com. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We followed up with the student and were informed she had delivered the necessary paperwork to one of the addresses we providedStudent's enrollment information will be updated accordinglyWe provided the student with a name and contact information should she have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How is a student to determine if the course is what they paid for after only days of enrolling, especially when the course didn't start for months after enrollment? I was told by a representative that I WAS eligible for a refund well beyond their stated "policy." They deny this conversation with their customer service representative- I have asked them to pull the phone call and validate, and they have yet to do so. The course was NOT over when I mentioned my complaint about my professor- my complaint about the instructors was mentioned before the course ended. Kaplan has still not addressed the fact that their instructors recommended that students not attend certain courses- courses that we have already paid for. Conclusion: Kaplan instructors are belittling and create an ineffective learning environmentThey have recommended that we skip courses that we have paid forKaplan hides behind their fine print and terms and conditions on their website- what their customer service employees say does not matterI have gained NOTHING from my experience with KaplanI will be contacting the Senior VP of Student Experience as well as the Director of Billing and Revenue at Kaplan.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have spoken with this student and have dropped their enrollmentAs explained to the student per their enrollment agreement, the $payment was non-refundable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolvedI do wish they had honored their guarantee without my having to file a Revdex.com complaintIt is not ethical to require customers to complain to an outside agency before abiding by the terms of your own guaranteeRegardless, the refund has been received
Sincerely,
*** ***
This matter was resolved back on February * 2016; However seeing as the student has now requested to obtain a full refund so that she can study with a different institution, we have decided to honor her request
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Where's the eyeroll emoticon?In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The student was made aware of Kaplan's refund policy several times throughout her enrollment and does not meet the requirements for a refundAccording to our refund policy, the student would have received a full refund if she cancelled within three days of her enrollment, and a
partial refund if the request is made within a set time frame (within days of enrollment).According to our records, the student attended the class sessions and we have no records of complaints about the instructor until after the class has ended. The student has been offered a free repeat of her course under the Higher Score Guarantee and an exception has been made allowing her up to years from the current date to enrollWe will not be issuing a refund to this student
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Kaplan in the U.Sdoes not have the authority to refund what was paid to our London entityBased on the student's usage of the program purchased, an appropriate refund was paid and an additional refund will not be issued
We have reached out to this student and addressed their concerns
Given what the parent has outlined, we have honored her request to obtain a full refund
Refund was received. Thank you Revdex.com as this has gone on and one for months without any progress and you cleared it up. Greatly appreciate the Revdex.com. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reached out to this student and resolved their concern
In resolution of complaint #*** I have spoken to the parent and we have come to mutual agreementA full refund has been issued
We reached out to understand the student's circumstances and were able to resolve her concerns
We have reached out to this family and resolved their concerns
We followed up with the student and were informed she had delivered the necessary paperwork to one of the addresses we providedStudent's enrollment information will be updated accordinglyWe provided the student with a name and contact information should she have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How is a student to determine if the course is what they paid for after only days of enrolling, especially when the course didn't start for months after enrollment? I was told by a representative that I WAS eligible for a refund well beyond their stated "policy." They deny this conversation with their customer service representative- I have asked them to pull the phone call and validate, and they have yet to do so. The course was NOT over when I mentioned my complaint about my professor- my complaint about the instructors was mentioned before the course ended. Kaplan has still not addressed the fact that their instructors recommended that students not attend certain courses- courses that we have already paid for. Conclusion: Kaplan instructors are belittling and create an ineffective learning environmentThey have recommended that we skip courses that we have paid forKaplan hides behind their fine print and terms and conditions on their website- what their customer service employees say does not matterI have gained NOTHING from my experience with KaplanI will be contacting the Senior VP of Student Experience as well as the Director of Billing and Revenue at Kaplan.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have spoken with this student and have dropped their enrollmentAs explained to the student per their enrollment agreement, the $payment was non-refundable
The student's dispute was fully resolved and a refund issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolvedI do wish they had honored their guarantee without my having to file a Revdex.com complaintIt is not ethical to require customers to complain to an outside agency before abiding by the terms of your own guaranteeRegardless, the refund has been received
Sincerely,
*** ***
This matter was resolved back on February * 2016; However seeing as the student has now requested to obtain a full refund so that she can study with a different institution, we have decided to honor her request
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Where's the eyeroll emoticon?In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reached out to the student and resolved their concerns
The student was made aware of Kaplan's refund policy several times throughout her enrollment and does not meet the requirements for a refundAccording to our refund policy, the student would have received a full refund if she cancelled within three days of her enrollment, and a
partial refund if the request is made within a set time frame (within days of enrollment).According to our records, the student attended the class sessions and we have no records of complaints about the instructor until after the class has ended. The student has been offered a free repeat of her course under the Higher Score Guarantee and an exception has been made allowing her up to years from the current date to enrollWe will not be issuing a refund to this student
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***