AAU Connect

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe shuttle is at the Head Coaches discretionThe above issue was never clarified initially, that is why I insisted [redacted] to be transportedYou are only advising me of the above after I launched a complaint with Revdex.comFurther I wish to direct you to the offer letter you gave me and the embassy letter which clearly indicates that you will provide accommodation, transport and mealsHad you explained from your paperwork or emails before we paid we could have known that they are extra expenses for taxisMs Wsaid you had shuttles and are scheduled weekly so it comes as a surprise to me when you and Hazel have two different opinionsThis information is verified in the previous emails I attachedThe invitational tournament was rescheduled by the Invitational Tournament Director, not usWe played in that tournament this past weekendIf we don’t play games on the weekend, Saturday and Sunday are off unless otherwise scheduledI’ve attached the email regarding the games that you cancelledgames for November were cancelled due to reasons that you never extended to meYou cancelled more than one game and only rescheduled the invitational which was played on the 8th and 11th December not the 9th sirI’ve attached Hazel’s communication to my son about all the cancelled gamesAre you not acknowledging that AAUNET cancelled games in November? The Head Coach lives in the same apartment block as the playersAs previously addressed, if [redacted] broke his bed, there was a futon available for him to use in the living roomThis situation has been rectified Our Athletic Director has rectified this situation weeks agoThe bed broke when AAUNET had no coaches at the apartments and there was no one to assist [redacted] in directing him to where the additional bed/ futon wasHe’s a foreign student and he was abiding by the rules that you made them signIt was his first night and he didn’t know about a futon in the living roomMy main concern is that you don’t have what you promisedEven if it was rectified my son slept on the floor for days and there were no coaches on campusJust so Mr Bevin understands I’m stating my facts of dissatisfactionOnce again had Mr Bevin as the owner of the academy and Ms Hazel been there you could have directed him to the futonHe saw a sofa not a sofa bedThe fact that the situation has been rectified does not mean it never took placeWe have 2x passenger vans, transportation is provided to and from practiceIt is not a public gym it is a privately own gymI am referring to all videosWe have already played over games Please provide information on the dates the games were played location and time and the teams that AAUNET was playing againstAccording to my records my son played only games and missed one game because he hurt his ankle which ankle has never been attendedYour facility could not even ice his leg as there was no iceI sent you an email asking for the full videos so I could edit them myselfYou didn’t respond to the correspondence I sentI explained that I’m also working with NCSA so I need the video footage asap As a former professional athlete, I stand by our mealsI am aware of what is being purchased and cookedWe do not provide a weekly menuFor you to stand by a meal that you see on an email, a meal that you cannot taste or even verify its freshness is very confusingYou have not personally tasted the food that your chef is preparing so how can you stand by them and not be bothered when players complain about the quality of the mealYou have never been physically at the academy since the program started so you can verify any complaintIf you are so confident with your meals why can you not provide a menu so that we as parents can satisfy ourselves with your offering? Her son [redacted] has since missed more weight training sessions, skipped basketball practice and skipped a gameAn email is sent to parents every time their son misses a game, practice or weight lifting session (classes when they start)May you please provide the many training that my son missed? Please sir As I explained in my previous letter he missed training on the 15th November because it was stretching and his roommate had said there was no training that dayI’ve attached our conversation about the trainingMr Bevin didn’t even answer what I asked himThe second time on the 5th December the coach apologised to him because he didn’t come to his apartment as agreed with all the players that he’ll knock at their doors when it’s time to leave He didn’t play the game which was last weekend because he hurt his ankle during practiceThere was no ice to help him and it swelledHis health comes firstAs an academy you said you provide first aid which was not thereI even sent an email to Ms Wto ask her to give me contacts for the Doctor that you use so I can pay directly for an X-rayShe didn’t respondThe bottom line we are not treated well and you are not deliveringI explained to Ms Wthat my son is being prepared for the Junior Olympics and your training is below standardsThe academy can’t even provide the Universities that they work with yet Mr Bevin emailed and said they’ll get college placement and scholarship for my sonAt this rate I don’t want to be stuck in place where my son is going to end up with no college offer and no scholarshipHow do you place your athletes? Do you have profiles or somewhere where the athletes can be seen by coaches? The college courses are optional and they are additional meaning they are not includedThe deadline for registration for the classes was Dec 5th as well as the payment deadlineAn email was sent out to every player please see attached documentationAt no time did [redacted] express interest in her son taking college credits so it is not even included in her paperworkI've attached a player's paperwork who is at the academy now, and showed interest in taking the college courses which are optional and that is why his paperwork includes the college courses informationI did not pay for the college classes as they are inclusive in the package you gave usKindly refer to the offer letter you gave us under tuition last itemWhen I received an email that said we should pay for college classes, it made no sense to me to respond as I was already covered by the tuition that I initially paid you [redacted] ***)We have 12x official college basketballs which are fully inflatedWe have 2x passenger vans that the coaches use to transport the players to and from weight training, practice, restaurant and gamesWhy did the academy make the athletes to walk such a long distance from training to the sleeping facility if you have x seater passenger vans? Is Mr Bevan denying that there was never an incident where players actually had to walk from the training facility to the apartments? Mr Bevin should provide an address for the training grounds so we can calculate the distance I would like to know why there was no transport as they committed to providing transport on the offer letterThe private facility mentioned is a public gymThey share facilities with other teamsThe academy could have mentioned that the facility that they are using are in different places because from what they said it was like they have a place like Img or spire where they have everything in one placeAthletes don’t have access to the gym during their spare time because it’s farI have mentioned that my son is preparing for the upcoming Junior Olympics in ArgentinaBy me advising you of this I also mentioned his need to have continuous training even on his ownYou never advised me that your facilities were so far apartRegards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to you again as now things are worse then beforeWhen I filed my complaint before, a month or two ago I was aiming to get a refund for me to be able to transfer to a different academy for my purpose of playing basketball and studyingI still have not received my mother's refund and they fail to give me a valid reason to why they will not give my money back besides the fact that they say ' non-refundable as found in our t's and c's, which is terms and conditions' hidden in my opinion for us not to notice therefore know about this prior to making movesI only noticed this when I was asking him and asking him about this, then he say's it's under our t's and c's and I asked why he didn't just label it terms and conditions clearly so we as consumers can see this with ease instead of it being hidden like that, you understand? Yes I had my people come to Endicott to check it outBut what he didn't tell you ( which is never does, only tells you the half of the story, only the part that makes him look like the good guy and innocent one ) was that he was over an hour late to meet themHe's an owner of an academy like this and is over an hour late, when he took them to the classroom to showcase the facility where 'we would be learning' he embarrassed himself by not even being able to open the door as he did not have the key and when my people fronted him he had multiple excuses for it ( as he always does )When he showed them to our facilities like our gym and court, my family were suspect of him and asked him ' don't the kids have their own facility ' because he took them to our home arena and tried to play it off as that was our ' HOME COURT ' and the home court was [redacted] Arena, an arena that is privately not available to us, only rented for occasionsAnd we ONLY PLAYED ONCE THERE, where the court wasn't even done properly, a cause for health concerns and injuries asThey had the court set but the concrete was still there ( from the previous use, hockey I believe so ) so you had to really be careful when running and sprinting there so you don't hurt yourselfMAJOR CONCERN !! He was reportedly suspect throughout the whole meeting with my people and they felt like he was not being entirely honest with themBut on their website it looked promising !! Another scam I fell for as not everything on the web is trueIt said on their website ' EAT LIKE A PRO', nothing more then liesFirst week I was there we had soup, sandwich and chicken that had hair in it and other funky stuffNothing a pro would be eatingThey said they had functional t.v's to use at our disposal, we couldn't even use itNot to mention when I got there I was not greeted by the coach that was on their website, who was Coach YInstead our was greeted by Coach Eand HTheir website was not updated, so I was really concerned as this could be dangerous as I do not know them, I could be with strangers, but after them talking to me letting me know they were who they said we were I was confident and comfortable as that was A MAJOR CALL FOR CONCERNFirst weeks I did not have wifi, I had to use my neighbors wifi, something THAT SHOULD HAVE BEEN TAKEN CARE OFF AS MY MOM PAID FOR IT !!! Did not get cable a month later, but we only got news channel, something they call CABLE, not worth the money we paid and when I asked to get a refund for that politely they said If I got the refund back for the cable the wifi too would be taken When we went on a tournament to Pennsylvania we slept on the floor and I will attach photos once I get a hold of those photosWhen we asked them about that, we had no comment concerning the PROBLEMThen our coaches quit due to them and how they handled issuesWhen parents called and complained and questioned their ethics they diverted THEIR PROBLEMS TO MY COACH and telling them to deal with it with my ASSISTANT coach who was overwhelmed by farFor a week we were not supervised !! That is against their contract, we were left at the apartments by ourselves, please question them on this and the legal logistics concerning this and their contracts tooWhen we asked Bevin about this all he would say is ' we have coaches coming in next ' pathetic excuses as alwaysWhen I privately told him via e-mails that I wanted a refund as I really feared my future was in danger and I would not even reach or start my potential he said ' sorry we do not offer refunds' but on their t's and c's it said they would offer refunds based on an individual's caseI told him a valid reason, MY FUTURE WAS ON THE LINE and no sympathy towards mea growing kid trying to make a future for himselfI was left worried and confused with that, the way he handled my request was unprofessional and profoundWhen I wrote my first Revdex.com complain he said ' I have someone checking all the air in the ball right now for you' as I was shocked and worried for my well being as I took that as an immediate threatHe blacked mail me in a sense telling my coach that he would suspense me if I didn't take down my previous Revdex.com complain and he would ' have a short term memory ' if I took it down, meaning he wold forget the suspension if I forgot the Revdex.com complainThe admissions threaten to turn off the wifi if we didn't go to weight training cause we felt like we were doing nothing beneficial for us at the gym Black mail is it not? Another major concern was US NOT HAVING A PHYSICAL DONE in order for them to determine we are physical capable and healthy of participating in basketball for the next monthsThat's something a legit prep school or college where you would play ball would requireAlso when they hired my previous coaches ( had quit ) they did not ask for a criminal background or any process a job would need in order to be eligible for the job !!! They just hired anybody and anyone who would respond to their flyersWhen I asked for documentation about this prep school being legit I got no reply, even my Dad asked and nothingWhen we played a team in Jersey the coach from that team told us that this school has been suspect for years and apparently no one from last year's class got a scholarship and didn't even start their courses and school !!!! MAJOR CALL FOR CONCERN !!!! I want a refund please, a full refund or 60% worth of refund as I am no longer there due to these problemsPLEASE HELP MEMy future is on the line Regards, [redacted]

At this time I have not received any emails from [redacted] Our kitchen is ran by an experienced Chef and is at a high standard [redacted] has not been attanding meals since the 1st week of the academy by choiceThe meal plan is manadatory to attend New York International Academy*** [redacted] paid for the meal plan up front before he came to the Academy and was aware it was requiredThe only thing labeled optional on his paperwork are the college creditsEverything that is listed on the website is being provided

We serve 2x meals per day Monday through Friday which are cooked fresh by our ChefWe will attach a few images of these meals that we take pictures of dailyWe are in touch with ***'s Dad, [redacted] , he is happy with the meals and has just paid his 4th meal paymentWe serve meals per day that meet nutritional requirements for athletes, we do not serve unlimited food nor claim toOur first meal is after weight-training and our second meal is after afternoon practice, this is when the body will absorb the maximum nutrients for athletic performanceI set the food schedule, and as a former professional athlete, I stand by the meal timesWe only offer meals; players and families were aware of this before coming, that they would have to provide their own third mealIt is also clearly listed on the paperwork - meals per day Monday through FridayAll plates and silverware are washed daily and our Chef is very experienced [redacted] also opts to not attend a lot of the mealsHe did not go to the first meal this morning because he did not get up to go to weight trainingOur Chef wears an official hat provided by the Company when he cooksOur Head Coach and Assistant Coach currently live in the same apartment block as the playersNo practice was missed our Athletic Director ran practice for daysThe apartments are located in [redacted] NY vans are used to transport players to practice, weights, restaurant and gamesThe bus line is located a short walk from the apartments for any social activities that the players would like to attend on their ownOne tournament was rescheduled to the 9th & 11th of DecNo games have ever been cancelledWe played games in the last weeksI have been in contact with [redacted] via email and have addressed all these issues with himHe also has me on [redacted] But, the Coaches, the Athletic Director, the Chef, the Strength Coach and other support staff we have deal with the players, I run the businessOur Admissions person is in daily contact with ***'s Father due to the issues we are having with [redacted] at the Academy with his behavior and attendanceI answer everyone's emailWe stay at recommended hotels by the tournament DirectorsThe focus while on the road is meant to be basketballWe do not provide meals on the roadAll players were informed of this before attending the academyWe provide meals Monday through Friday onlyIf we have a single away game we do adjust the meal time so players can eat 2x before the gameIf we are on the road and have to stay at a hotel, they have to provide their own foodThis was made clear to all players and parents before they attended the academywe have 2x passenger vans, the Coaches are both insured on our vansI find it hard to believe that the weather in [redacted] NY is harsher than the weather in [redacted] as I have played for a professional team in [redacted] and have lived there beforeI have played in [redacted] , our facilities are on the same level as pro-facilities in [redacted] and, no team in [redacted] plays in a 7,seat arenaWe have 12x official regulation size basketballs that are newI set the practice schedule and as a former professional athlete and college basketball player, I stand by my scheduleIf [redacted] wants more training, he should get up and go to weight-training in the morningsHe has missed several times in the last weeksI schedule all practices which are consistent and organizedAll players receive a weekly schedule sent to them by our Admissions DeptThe players are 18+ years old, they should be freshmen at college, we also have coaches living at the apartments

*** *** and *** *** were taken to and shown ***'s living quarters on the first day of the academyHe was happy with the apartment and left his son thereAt this time when *** attended we did not offer a meal programPlayers were expected to provide their own food*** made our
top highlights at the *** Valley basketball showcase and then quit the program a short time after*** was caught being in violation of our drug policy and given a warningWe were in constant contact with *** ***It has also come to our attention that his son *** *** is playing football in college, not basketball

This customer continues to just change their liesThey have offered to remove this post for $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Maria L***Date: Tue, Mar 13, at 3:PMSubject: Complaint ID # ***To: ***@myRevdex.com.orgHi ***,This is a reply to the complaint ID # ***. Our company did afireplace service call for this customer in January
2018. When this customer called to see if our company did fireplace service he told us he had a fireplace that needs service and asked the cost of a service call so I told him it is $ for a fireplace service call. When my husband came to his home to do the service he fixed the fireplace then the customer asked him to look at an additional fireplace. We serviced the second fireplace at no charge to him since we were there as a courtesy. Apparently, there were additional issues with the second fireplace that we serviced which required a return trip. The customer is located in Middleburg which is not in our usually service area and quite a distance from our location so we feel that he should find a local repair person because that fireplace has issues that could require more than one additional trip ie, if we have to order parts for it and make another trip to repair the cost would be prohibitive for him due to the travel distance for each trip. The customer asked that we refund him the cost of the service call of $ which is the cost he paid for the fireplace service but we did fix one of the fireplaces and a service call for one fireplace is $ so we don’t feel we should give him a refund. Sincerely, Maria L***Aspen Green Gasworks###-###-####

Told that the team would be traveling to away games via registered coach busThere was no agreement that a professional coach bus would be taking them to gamesPlease provide proof of this? Our paperwork states transportation to games not the methodEnded up being transported in an over filled
minivan 12-players per trip with NO SEAT BELTSWe use passenger vans for transportation12-players plus coaches and a team manager would not fit in a mini-van that is ridiculousCoach bus was used when all teams were playing togetherpassenger van was used for single gamesPicture #provided (See attached): *** on the coach bus with all other New York International Academy players at the timeVan was involved in an interstate collision*** was never involved in any accident during his time at New York International AcademyWe would challenge them to provide any evidence that *** wasPicture #provided (See attached): Proof that our reputation is being damaged as far as ***, Texas with no evidence*** *** was never involved in any accident at New York International Academy. representation of *** University and *** College staffChris Bevin is not associated with either educational facilityDave Rhas no association with New York Basketball Academy, they removed his picture around the same time the initial promoter of the school was "fired"The Head Strength Coach at *** University was training our players at this time and is currently still our Strength CoachIt is Coach Dan (not Dave) RDan Rdid do skills work with our players last seasonWe also use *** College as an alternate practice courtOur college credits go through *** College please see below for evidence: Pictures #3-provided (See attached)Housing accommodations not the same as shown on tour*** came on a tour with *** came on the first day of the academy to check *** inShe saw the apartment and had no problem with it, then leftPictures #7-provided (See attached): How is *** using the computer in this picture, using a fridge (next to his computer in the pic) and watching t.vwith the cable box (circled next to the t.v) if there was no electricity in the aptto heat the water? As you can see, these are the exact same pictures of *** in the same apartment as we have on the website like I informed youNo hot water, no cable or internetBrown water coming out of the pipesNot trueSo *** lived there for month with no hot water? There was an issue with the water because a water pipe broke in the Town of EndicottHere is the link: http://www.***.comOur Team Manager addressed this with all the players at the timeEveryone at the academy knew what happened because everyone was having issuesThis issue was resolved by the Town of Endicott within a day or twoThis is a clear attempt to use an outside incident to slander the companyPlease see further evidence below: Pictures #9-provided (See attached)information: advertised courses to obtain hours of university credit and ACT prep course, no schooling initiatedWe provide SAT prep course NOT ACTof our players at the time, were registered for the college courses and, players took the SAT course, please see below: Picture #provided (See attached) Told staff to assist with transportation to shop for food and laundry, they had to walk themselvesThis is correctTransportation was only provided for: to and from practice, games, strength training and classesUnable to contact anyone in the office by phone ###-###-#### or email unless it was regarding paymentNot true, she was in contact with the Team Manager, the Coaching Staff and Hazel in AdmissionsPaid $plus $deposit for key plus $room - unable to obtain refundAll key and room deposits go towards a professional clean at the end of the Academy - all players are aware of this and sign our agreement to this before they enter the AcademyAll payments to the Academy are non-refundable*** was made aware of this before *** attended as all players who attend areThe total cost to attend the Academy last year was $15,- *** was discounted for his athletic ability with the understanding that he was to remain at the Academy for the full monthsHe left at Christmas break, half way through the year to attend University in CanadaPicture #provided (See attached): *** trying to extort us by threatening the company's reputationHer son *** was also sending threatening text messages and emails to Hazel WWe were able to track the IP address to ***. *** *** Benefited from our program and still promotes that to this day: *** *** highlight at New York International Academy - used to get a scholarship to school in Canada:https://***.comHere is the College he went to: http://***.caPicture #provided (See attached)https://www.***.com*** STILL has our marketing picture as his *** Banner - as him and his Mother continue to slander our company: Picture #provided (See attached): The bottom left picture on ***'s ** circled in red, shows *** getting off the coach bus we hired for that particular gameHazel Admissions Officer

From: Maria L***Date: Tue, Mar 27, at 4:PMSubject: ID # ***To: We have mailed a refund check to *** *** today. It is a certified check for $ 225.Thanks,Maria

I have been in contact with *** - before and after - he arrived at the academy via emailAs *** states, they have cable and wifiOur food is prepared by our Chef and will attach pictures of what is a typical mealOur Chef has extensive experience of cooking and has been cooking for decades,
even running his own restaurant at one pointHotels are provided for players on the roadI have made it very clear to *** that we will not be issuing him a refund and that he needs to get focused on basketball if he wants to get recruited to collegeHe has consistently missed weight-training in the mornings and skipped basketball practices to have an extended thanksgiving break***'s family from NYC also came up in the summer to inspect our facilities and meet our Athletic Director before committing to the program

Complaint alleges agreement includes Wi Fi and Cable which were not available for the first 2 and weeks, respectively. That's not true. Complaint alleges on at least one trip to Pennsylvania, players had to sleep on the floorWe book the hotels for the playersWe have taken pictures this week to show you a typical hotel room on the roadPlayers are never expected to sleep on the floorComplaint alleges that if Revdex.com complaint was not removed, player would be suspended. No*** *. was never suspended at any timeHe was advised by the Head Coach to remove his complaintThe Head Coach told him, if he was in college that he would be kicked of the team for such a moveComplaint claiming food is substandardPlease provide a menu that outlines what meals (when and what a student can expect to receive during the day so Revdex.com has a better understanding of what is actually provided to the students throughout the dayWho creates the food plan and is there management approval of the plan? Previously answeredComplaint alleges there was no adult supervision for the studentsWho was responsible for supervising the students? If it was the coaches, who was responsible when coaches resigned and before replacements were hired? What compensation did students receive in training to make up for lack of coaches and games that were cancelled? Previously answeredComplaint alleges student needed medical attentionWhat process is in place to ensure proper medical attention is received and if parents/proper contacts are notified? Previously answeredAlso, *** was never injuredRevdex.com also requested a copy of the contract which was not received

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have had training every week since the academy startedOur Athletic Director ran practice until our new coach was hired*** refused to go to these practicesConsumer Rebuttal: I have already explained ***’s reasons of not attending trainingOur new coach is till here at the Academy working with the playersPlayers are provided with transportation to and from practiceOur practice court is exactly mile from our player accommationBut, we have 2x passenger vans. Consumer Rebuttal: Can Bevan explain why my son and other players were made to walk from the training facility to the apartments despite the fact that he commits above to transporting them from practice, or is he saying it is not his responsibility to ensure the players arrive at the apartments? It is not clear in his response as he claims to be providing transport at all times, is he denying the fact that the players were made to walk in snow from training to the apartments despite him being responsible to provide transport? Bevan, can you kindly give a straight forward answer regarding the above concern because you have not addressed my question directlyOur Athletic Trainer has been advising *** to see a Doctor since SeptemberOur Athletic Trainer check out *** he has years’ experience, our Head Coach did notConsumer Rebuttal: Once again Bevan has not answered my previous questionIf your claim above is true why did you not advise me as the parent that my son needed medical attention despite the fact that I engaged with you and Hazel regarding my son’s healthAt no point did you mention to me that *** needed to see a doctor due to any conditionWe do not provide a menu at this timeAll meals are prepared and cooked fresh that dayWe showed pictures of our daily meals to ***Consumer Rebuttal: Please note that providing pictures of meals is not the same as providing a menuThe pictures sent did not specify lunch or supper.They were just pictures that had no narrationWhy is it a problem to provide a menu? How can Bevin verify that the meals are cooked fresh everyday when he is not onsite? Where do you get the feedback from? The Head Coach drives the players to practiceConsumer Rebuttal: Can Bevan explain why my son and other players were made to walk from the training facility to the apartments despite the fact that he commits above to transporting them from practice, or is he saying it is not his responsibility to ensure the players arrive at the apartments? It is not clear in his response as he claims to be providing transport at all times, is he denying that the players were made to walk in snow from training to the apartments despite him being responsible to provide transport? Bevan kindly answer my question above..You have not addressed my concern*** was given the information on how her son *** could extend his visaBut, it was her and her son’s responsibility to put the application in as Hazel advised them many timesThey were advised to do this before *** even arrived at the AcademyOur Athletic Director did take *** around to get a money order and to mail his applicationConsumer Rebuttal: Hazel only wrote us the embassy letter on 10th October ( see letter attached )so it is untrue that she advised us to extend ***’s visas before he even arrived at the academyIt is to be noted that *** started at AAUNET in August, and Hazel only availed the embassy letter on the date aboveOnce again Bevan’s answer is falsePlease provide proof that Hazel indeed advised us before *** started with AAUNETThe athletic director only took *** around after I threatened to terminate his enrollment at AAUNET as he would be in the country illegallyFind email attachedIf *** made a video of using a deflated basketball this is a malicious attempt to slander my company because he could have very easily asked for the basketball pump to pump the ball up at any timeAt this time all the basketballs are fully inflatedConsumer Rebuttal: Please note it is not ***’s responsibility to pump any ballMalicious intent applies if someone is reporting information so in this case the matter is factWe can’t plan for a player quitting the program, so *** has no profile photoWe did have games in November, say we didn’t is incorrectWe are currently working on the videos and are hoping to have the first half completed by the end of Christmas breakConsumer Rebuttal: Bevan, kindly advice if you are saying you will not release ***’s video during his attend at AAUNET, your answer is not clearI confirm you did not have any games in November because they were cancelled,If there was any game in November, I am not aware of it, kindly provide proofAs a former professional basketball player I stand by my practice schedule. Consumer Rebuttal: It is to be noted that there were no scheduled games in November as they were postponed due to reasons that have never been extended to meSo it is not clear why the players were not practicing twice a day as stated in the offer letter and further the players were training at very awkward hoursCan Bevin please be more specific to the period November when he offers an answer? Can Bevin answer this question with a direct answer; I am not sure what he means when he says, As a former professional basketball player I stand by my practice schedule when the question has not been answered Our Head Coach currently lives at the apartments; he was hired after the other Head Coach had to leave. Consumer Rebuttal: Is AAUNET saying there was never a day or night during the month of November that there was no coaching staff in the apartments to supervise the players? I would like them to elaborate on who was in the apartments with the players when the first set of coaches resigned, and the second set resignedBevan, kindly give a direct answer to this question above *** was aware of our no refund policyThe terms and conditions are listed on the 1st page of the websiteShe was initially going to pay with a credit card, so she was sent an invoiceThe purpose of sending her the cancelled invoice was to show that she was aware that all payments are non-refundable. She was never sent a second invoice because she decided to make her payments via bank transferConsumer Rebuttal: Please note that I have never been made aware of the terms of conditions of AAUNETI never consented to a no refund policyCan Bevan provide proof as to where I consented to his allegation? As a supplier AAUNET is obligated to ensure that any consumer of their product has full knowledge of their terms and conditionsBy means of a signature agreeing to such terms and conditions would confirm I am in full knowledge of what I am getting myself intoTo paste terms and conditions on a website does not confirm that as a consumer I agree to such termsFurther I am not obligated to surf your website and try and locate your terms and conditionsTerms and conditions should be made clear and visible to a consumer to avoid doubtIn the invoice in question it is stated that there are no refunds in line with the terms and conditions, but no conditions are stated in the invoiceFurther I once again confirm that the invoice that was sent to me on an email attached is bogus I have never seen that invoice before in my lifeI have already confirmed that the fees on the invoice in question are not what I was charged making that invoice null in void in any caseAll our room deposits go towards the professional cleaning of the apartments once the players leaveWe make this clear to players and families before the Academy starts and we have paperwork to back this upOnce
again this statement above is untrueI was made aware of the terms and
conditions of the room deposit when I asked for the room deposit back
after my son left the programBevan told me that he made my son sign
for the terms and conditions .I asked him why he would give my son such a
lengthy document which he probably did not understand instead of me as
the parent and the person paying AAUNET feesI had a right to know the
room deposit was not refundableSee email attached detailing our conversationIn
conclusion I want my refund as stipulated in my first claimMy son is
no longer at AAUNETI withdrew him because of poor service and
unsatisfactory conditions.Regards, *** ***

We at no time offered shuttles to and from the mall dailyIf the players are doing well at practice (being on time, being respectful and working hard) then we set a time once a week to shuttle them to ***, mall etcBut, this is at the Coaches discretion and is not part of the program or part
of our agreementThis was explained to *** several time via email by myselfNo games were cancelled they were rescheduled for the 9th and 11th of DecemberWe currently have coaches living at the apartments with the playersSince *** has been at the program we have had practice everyday as scheduled*** never slept on the floor, all the apartments are equipped with beds (players to an apartment) there is also a futon in each living-room and, we had empty spaces in other apartments with beds which were also availableSo, if he slept on the floor it was of his own choice and not the availability of a bedHe was checked into the apartment by our Athletic DirectorWe practice in privately rented facilities with high-level basketball courts which are full regulation size with sprung wooden floorsOur Head Strength Coach trains the players 3x a week at a private facilityWe play our first home games this Monday 4th Dec at a 7,seat arena (*** ** *** *** Arena)We have 12x official college basketballs which are fully inflatedWe have 2x passenger vans that the coaches use to transport the players to and from weight training, practice, restaurant and gamesAll the games have been videoed and as we have informed all players and parents, it takes a lot of time to upload and breakdown the videoWe are working towards having all the video from the first half of the season done by the end of Christmas breakWe have training as scheduled and her son, ***, has skipped morning lifting on multiple occasions which we have informed her about via emailWe have images of all our meals and will attach a pdf of some of the meals we provide*** eats 2x a day Monday through FridayOur Head Coach & Assistant Coach live in the same block as the playersAlso, these players are 18+ years old and would be freshmen in college

All these questions have been addressed in our previous responses.

[redacted] was enrolled in off-season training for August and September and then was enrolled for our New York International Academy program from October 1st until March 31st 2018. We have 2 qualified coaches that are doing great. Players are given a weekly schedule detailing basketball practice and...

weight-training times (let it be noted that [redacted] had not been practicing or going to practice to support the team for over a month, he was claiming to have a foot injury that he sustained at [redacted] Academy which he attended before coming to our program). Our Athletic Trainer checked [redacted] out and recommended he see a Doctor. [redacted] never opted to see a Doctor. We provide transportation to-and-from meals, practice, weight-training and games etc. We do not have any agreement to provide transportation outside of meals, practice, weight-training, games and classes. The coaches do take players to [redacted] etc. on occasion, at their discretion. if players are behaving, playing well etc. Our Chef provides 2x meals per day Monday through Friday as agreed. Our main practice court and our alternate practice court are both full size regulation courts with sprung wooden floors and are very high-level. Our players train in a private weight-room with a highly qualified strength coach. We have our own classroom and video-room both with high speed wifi along with a Basketball Coaches Office and an Athletic Director Office. We play our home games at Floyd L. Maines Memorial Arena in Broome County. We just had our first 2 homes game Dec 4th. We have 12 NCAA game balls that are fully inflated. We had this checked after [redacted]'s friend [redacted] made her complaint on the Revdex.com. At this time as we have told [redacted] and her friend [redacted], we are currently having the video processed and broken down and we expect the first half of the season to be done by the end of Christmas break. We do have the video of all the games it just takes time, it is a lengthy process and we do have several players in attendance at the academy. [redacted] was not at the Academy photo session to have his picture taken like other players have had done for their profile. As you can see, we have the profiles ready to go, and when the video is processed and broken down we will add the individual highlights and full stats. Shot charts go up on the game recap. Here's a link to [redacted]'s son) profile: http://[redacted].org. Practice frequency depends on the game schedule once the season has started. We are not going to practice twice and lift weights the day before we have 2 games. This will increase players chance of sustaining an injury as well as lowering their performance in front of college coaches. To perform at a high level, players need the appropriate amount of recovery. Recovery time is just as important when it comes to athletic gains as training hard. All players are staying in 2 bedroom apartments not hostels. The coaches live in the same apartment block as the players. At New York International Academy program players are 18+. Practice uniforms are washed daily by the coaches.

We serve 2x meals per day Monday through Friday which are cooked fresh by our Chef. We will attach a few images of these meals that we take pictures of daily. We are in touch with [redacted]'s Dad, [redacted], he is happy with the meals and has just paid his 4th meal payment. We serve 2 meals per day...

that meet nutritional requirements for athletes, we do not serve unlimited food nor claim to. Our first meal is after weight-training and our second meal is after afternoon practice, this is when the body will absorb the maximum nutrients for athletic performance. I set the food schedule, and as a former professional athlete, I stand by the meal times. We only offer 2 meals; players and families were aware of this before coming, that they would have to provide their own third meal. It is also clearly listed on the paperwork - 2 meals per day Monday through Friday. All plates and silverware are washed daily and our Chef is very experienced. [redacted] also opts to not attend a lot of the meals. He did not go to the first meal this morning because he did not get up to go to weight training. Our Chef wears an official hat provided by the Company when he cooks. Our Head Coach and Assistant Coach currently live in the same apartment block as the players. No practice was missed our Athletic Director ran practice for 3 days. The apartments are located in [redacted] NY vans are used to transport players to practice, weights, restaurant and games. The bus line is located a short walk from the apartments for any social activities that the players would like to attend on their own. One tournament was rescheduled to the 9th & 11th of Dec. No games have ever been cancelled. We played 2 games in the last 2 weeks. I have been in contact with [redacted] via email and have addressed all these issues with him. He also has me on [redacted]. But, the Coaches, the Athletic Director, the Chef, the Strength Coach and other support staff we have deal with the players, I run the business. Our Admissions person is in daily contact with [redacted]'s Father due to the issues we are having with [redacted] at the Academy with his behavior and attendance. I answer everyone's email. We stay at recommended hotels by the tournament Directors. The focus while on the road is meant to be basketball. We do not provide meals on the road. All players were informed of this before attending the academy. We provide meals Monday through Friday only. If we have a single away game we do adjust the meal time so players can eat 2x before the game. If we are on the road and have to stay at a hotel, they have to provide their own food. This was made clear to all players and parents before they attended the academy. we have 2x 15 passenger vans, the Coaches are both insured on our vans. I find it hard to believe that the weather in [redacted] NY is harsher than the weather in [redacted] as I have played for a professional team in [redacted] and have lived there before. I have played in [redacted], our facilities are on the same level as pro-facilities in [redacted] and, no team in [redacted] plays in a 7,000 seat arena. We have 12x official regulation size basketballs that are new. I set the practice schedule and as a former professional athlete and college basketball player, I stand by my schedule. If [redacted] wants more training, he should get up and go to weight-training in the mornings. He has missed several times in the last 3 weeks. I schedule all practices which are consistent and organized. All players receive a weekly schedule sent to them by our Admissions Dept. The players are 18+ years old, they should be freshmen at college, we also have 2 coaches living at the apartments.

After our first basketball tournament [redacted] decide to attend a competing academy after him and his family spoke with the Coach at that event. They are simply trying to force a refund to transfer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. How would I fake the flies in the picture? I can’t catch flies and put the im the drink or in the food? And also, about the kitchen wear, I have attached more photos from the resturant from a couple of spoons that are dirty. And I don’t think Bevin has any credibillity simply because of the fact that he is not here to witness any of this. You can ask any player on the team and they will confrim and agree to what I have stated. I have attached photos from our [redacted] conversation and why literally everyone wanted to get off the meal plan that we are forced to pay for. One of the reasons as you can see in te photos that was brought up often is that the kitchen wear is unsanitary. (The conversation was from October 25th). The reason I eat at the resturant is because we are forced to pay so much money for it that I simply cannot afford to let the money go to waste. Not that I neccesaraly like the food. But I don’t have the money to go out and spend more money on food when we are already paying 500$ a month for food 5x a week. Another reason I don’t complain to the chef is because he cannot do anything about it. I like to be polite to people. He takes his orders from the owners and there is nothing he can do about it. It’s not going to help when I complain to him. We have told him many times that there are flies in the resturant, but he doesn’t do anything about. We have told him that the kitchen wear is unsanitary but he keeps sticking to his routine. I think Bevin lost all his credibillity, because he hasn’t showed his face, and he is hiding behind is computer answereing only the complaints he wants. There is a reason we have went thru 4 coaches. We have had 4 coaches signed up for this, grown adults, who have quit because they have seen what is going on here. 4 coaches is 2+ months. I would also like to state the fact that Bevin did not reply to my statement about me getting suspended from my last complaint. Why does he shy away from that? Seems suspicious. I do not want to ruin anybodys business, I only want the truth to come out. I wouldn’t take up this fight for nothing. And I would definitely not stage pictures. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The shuttle is at the Head Coaches discretion. The above issue was never clarified initially, that is why I insisted [redacted] to be transported. You are only advising me of the above after I launched a complaint with Revdex.com. Further I wish to direct you to the offer letter you gave me and the embassy letter which clearly indicates that you will provide accommodation, transport and meals. Had you explained from your paperwork or emails before we paid we could have known that they are extra expenses for taxis. Ms W. said you had shuttles and are scheduled weekly so it comes as a surprise to me when you and Hazel have two different opinions. This information is verified in the previous emails I attached. The invitational tournament was rescheduled by the Invitational Tournament Director, not us. We played in that tournament this past weekend. If we don’t play games on the weekend, Saturday and Sunday are off unless otherwise scheduled. I’ve attached the email regarding the games that you cancelled. 4 games for November were cancelled due to reasons that you never extended to me. You cancelled more than one game and only rescheduled the invitational which was played on the 8th and 11th December not the 9th sir. I’ve attached Hazel’s communication to my son about all the cancelled games. Are you not acknowledging that AAUNET cancelled 4 games in November? The Head Coach lives in the same apartment block as the players. As previously addressed, if [redacted] broke his bed, there was a futon available for him to use in the living room. This situation has been rectified.  Our Athletic Director has rectified this situation weeks ago. The bed broke when AAUNET had no coaches at the apartments and there was no one to assist [redacted] in directing him to where the additional bed/ futon was. He’s a foreign student and he was abiding by the rules that you made them sign. It was his first night and he didn’t know about a futon in the living room. My main concern is that you don’t have what you promised. Even if it was rectified my son slept on the floor for 2 days and there were no coaches on campus. Just so Mr Bevin understands I’m stating my facts of dissatisfaction. Once again had Mr Bevin as the owner of the academy and Ms Hazel been there you could have directed him to the futon. He saw a sofa not a sofa bed. The fact that the situation has been rectified does not mean it never took place. We have 2x 15 passenger vans, transportation is provided to and from practice. It is not a public gym it is a privately own gym. I am referring to all videos. We have already played over 20 games.  Please provide information on the dates the 20 games were played location and time and the teams that AAUNET was playing against. According to my records my son played only 4 games and missed one game because he hurt his ankle which ankle has never been attended. Your facility could not even ice his leg as there was no ice. I sent you an email asking for the full videos so I could edit them myself. You didn’t respond to the correspondence I sent. I explained that I’m also working with NCSA so I need the video footage asap.  As a former professional athlete, I stand by our meals. I am aware of what is being purchased and cooked. We do not provide a weekly menu. For you to stand by a meal that you see on an email, a meal that you cannot taste or even verify its freshness is very confusing. You have not personally tasted the food that your chef is preparing so how can you stand by them and not be bothered when players complain about the quality of the meal. You have never been physically at the academy since the program started so you can verify any complaint. If you are so confident with your meals why can you not provide a menu so that we as parents can satisfy ourselves with your offering? Her son [redacted] has since missed more weight training sessions, skipped basketball practice and skipped a game. An email is sent to parents every time their son misses a game, practice or weight lifting session (classes when they start). May you please provide the many training that my son missed? Please sir.  As I explained in my previous letter he missed training on the 15th November because it was stretching and his roommate had said there was no training that day. I’ve attached our conversation about the training. Mr Bevin didn’t even answer what I asked him. The second time on the 5th December the coach apologised to him because he didn’t come to his apartment as agreed with all the players that he’ll knock at their doors when it’s time to leave.  He didn’t play the game which was last weekend because he hurt his ankle during practice. There was no ice to help him and it swelled. His health comes first. As an academy you said you provide first aid which was not there. I even sent an email to Ms W. to ask her to give me contacts for the Doctor that you use so I can pay directly for an X-ray. She didn’t respond. The bottom line we are not treated well and you are not delivering. I explained to Ms W. that my son is being prepared for the Junior Olympics and your training is below standards. The academy can’t even provide the Universities that they work with yet Mr Bevin emailed and said they’ll get college placement and scholarship for my son. At this rate I don’t want to be stuck in place where my son is going to end up with no college offer and no scholarship. How do you place your athletes? Do you have profiles or somewhere where the athletes can be seen by coaches? The college courses are optional and they are additional meaning they are not included. The deadline for registration for the classes was Dec 5th 2017 as well as the payment deadline. An email was sent out to every player please see attached documentation. At no time did [redacted] express interest in her son taking college credits so it is not even included in her paperwork. I've attached a player's paperwork who is at the academy now, and showed interest in taking the college courses which are optional and that is why his paperwork includes the college courses information. I did not pay for the college classes as they are inclusive in the package you gave us. Kindly refer to the offer letter you gave us under tuition last item. When I received an email that said we should pay for college classes, it made no sense to me to respond as I was already covered by the tuition that I initially paid you. [redacted]). We have 12x official college basketballs which are fully inflated. We have 2x 15 passenger vans that the coaches use to transport the players to and from weight training, practice, restaurant and games. Why did the academy make the athletes to walk such a long distance from training to the sleeping facility if you have 2 x 15 seater passenger vans? Is Mr Bevan denying that there was never an incident where players actually had to walk from the training facility to the apartments? Mr Bevin should provide an address for the training grounds so we can calculate the distance I would like to know why there was no transport as they committed to providing transport on the offer letter. The private facility mentioned is a public gym. They share facilities with other teams. The academy could have mentioned that the facility that they are using are in different places because from what they said it was like they have a place like Img or spire where they have everything in one place. Athletes don’t have access to the gym during their spare time because it’s far. I have mentioned that my son is preparing for the upcoming Junior Olympics in Argentina. By me advising you of this I also mentioned his need to have continuous training even on his own. You never advised me that your facilities were so far apart. Regards,
[redacted]