AB May Company

A.B.May honored the terms of the home warranty which allows for a maximum $coverage per occurrence and gave the customer a choice between replacing the heat exchanger or receiving credit towards a new unitThe customer accepted credit towards a new unit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I contacted Ms [redacted] regarding her complaint We sincerely apologize that her calls were not returned promptly and her concerns were not addressed to her satisfaction After explaining our flat rate pricing and assuring her that she was not being double charged for either labor or refrigerant, she allowed us to send a field supervisor to her home to determine whether or not the TXV valve needed to be replaced His determination was that it needed to be replaced As compensation for her inconvenience and frustration, we discounted the price of that repair and the repair was completed on July 8th Her home is now covered under an A.BMay Gold Whole Home Peace of Mind Agreement which covers her heating, cooling, plumbing, electrical and buiappliances We appreciate her willingness to continue to work with A.BMay[redacted] ***

An A.B.May technician came to the customer's home on October 10th and found that an inline filter was broken, resulting in a water leakA.B.May believes we installed this part correctly on February 3, 2016, and it functioned properly until this pointWe performed a routine maintenance on the home on August 15th and did not detect a leak at that pointA.B.May is not claiming responsibility for the failed partHowever, in a measure of goodwill, we are working with the customer to provide compensation for incurred damages

Tell us why heA.B.May does offer cash or credit in lieu of repairs (in the amount of the repair) when parts are no longer availableIn this case the part in question was eligible for rebuild, but it would take two weeks unless expeditedA.B.May offered to rent burner plates for two weeks or $
in lieu of rebuilding the partThe customer expressed frustration over lack of clarity in the terms of the agreement and over how they were spoken to over the phoneA.B.May apologized for these things and thanked the customer for the feedbackIt will be used to improve our businessThe customer declined repair and will receive a check for $in approximately business days. re

A.B.May has upheld the terms of Mr***’s agreement in this matterThe dispute over contact coverage has been resolved to the customers satisfaction

After researching this issue, we found that our representatives did not follow proper procedures, and include a repair option in their proposal. We have contacted the customer and per the terms of her Gold Agreement offered to replace the coil for the $service fee. The repair was
completed June 23rd

Our customer service department contacted Mr*** and apologized for our lapse in communication. We were able to schedule and complete his semi-annual maintenance on July 20th. We have also made a billing adjustment as compensation for the inconvenience. He indicated he
was satisfied with this resolution

I spoke with Mr*** by phone today. There had been a miscommunication on the part of our customer support specialist. The July maintenance had not been cancelled as she had indicated. I also reviewed the agreement coverage and pricing with him. We apologize for
the miscommunication and confusion and appreciate Mr*** willingness to continue to work with us.We have confirmed his July 20th maintenance visit and will continue his Gold Agreement until further notice from him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have not yet received the payment, and would like to keep this complaint open until it is received. At that time I will notify Revdex.com that this can be closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A.B.May contacted this customer, provided the warranty as requested, and offered to listen to the unit. The customer was satisfied with this resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11573470, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ABMay apologized to the customer for not having the filters available when they were needed and shipped them as soon as possible at no charge. Unfortunately, they were shipped to the wrong address and were resent same day (a few days later) when ABMay became aware of the mistake. ABMay acknowledges...

the time and communication lapse in this case does not reflect our own expectations for exceptional service. The customer was satisfied with this resolution with the hope ABMay will provide better service in the future.

I contacted Ms. [redacted] regarding her complaint.  We sincerely apologize that her calls were not returned promptly and her concerns were not addressed to her satisfaction.   After explaining our flat rate pricing and assuring her that she was not being double charged for either labor...

or refrigerant, she allowed us to send a field supervisor to her home to determine whether or not the TXV valve needed to be replaced.  His determination was that it needed to be replaced.   As compensation for her inconvenience and frustration, we discounted the price of that repair and the repair was completed on July 8th.  Her home is now covered under an A.B. May Gold Whole Home Peace of Mind Agreement which covers her heating, cooling, plumbing, electrical and built-in appliances.  We appreciate her willingness to continue to work with A.B. May.[redacted]

A.B.May does not believe that our service technician caused any damage to the unit on our maintenance visit in November. However, we do admit that it took four trips to identify a crack in the collector box that led to water in the pressure valve that caused the furnace to quit working. As a...

resolution to this complaint, the customer agreed to a refund for all parts and labor for service calls ran between December 16th and January 10th, except for the cost of the new collector box installed. A.B.May sent the customer the carbon monoxide detector manual she requested and offered to refund half of her service agreement should she choose to terminate it in the next few months.

A.B.May honored the terms of the home warranty which allows for a maximum $2000 coverage per occurrence and gave the customer a choice between replacing the heat exchanger or receiving credit towards a new unit. The customer accepted credit towards a new unit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help in this matter.  The person I spoke to, Page M[redacted] was very nice and very good at her job.  She is an asset to A.B. May.  She gave me her phone number if anything else comes up.
Regards,
[redacted]