ABC Aluminum & Storm Protection, Inc.

Complaint: [redacted]
I am rejecting this response because: the complaint wasn't solely the result of a trade in and its market value. The complaint is mainly regarding the complete misrepresentations and out right lying done by the employees at this location to coax potential buyers into the dealership. Dupage never at any time planned on honoring the price quoted to me, knowing it would result in me wasting a day driving through a snow storm to come in. This unethical practice seems to be the long standing reputation of Dupage Chrysler, Dodge, Jeep as hundreds of reviews and complaints from different customers state the same. The attitudes of the employees and overall experience was abhorrent. 
Sincerely,
[redacted]

In response to the complaint filed by Kemberly [redacted] we will agree to refund the $199 for the vin-etch. This refund in the amount $199 will be sent to [redacted] Auto Finance which is the lien-holder. We have two professional detail shops we work with. We will have Kenberlys vehicle...

professionally detailed for her by appointment.