ABC MotorCredit

I was financed for a car on 06/12/2020. 6 days after getting the car it would not start. I went to the dealership for assistance and was greeted with a nasty attitude from the manager. He told me to contact there warranty department. I called the warranty department and was also greeted with a nasty attitude. The warranty company also told me they do not cover tow service. I then explained that I just got the car 6 days ago and should not have to pay for a tow. After going back and fourth with him he finally told me he would cover the tow cost. Once the tow truck arrived the tower tried to jump the car. The car would not start. The tower explained to me that the problem was not the starter, alternator or battery. H e had never seen anything like the problem I was having. He then towed the car to the preferred auto shop that the warranty company works with. I then contacted the dealership again to let them know that I would like to end my contract. They told me that I am stuck with the car and they would not end it. I explained to them that there was \some discrepancies with my paperwork and the numbers were incorrect and they told me I still have to pay. This company is absolutely horrible. How do they expect for me to pay for a car that I can't even drive. On top of all of this the paperwork is not correct and the person that got me into the car did some very illegal things with my paperwork to get me financed. I was told to call me landlord and tell him when someone calls from there company to verify my living situation to tell them that I pay no rent and that I have lived there for 4 years. I moved in my current place Feb 2019 (no where near for years). This company will be hearing from my attorneys.

Miss Deb was amazing and did an excellent job in helping me get my new (to me!) 2012 Kia Sorrento. The process was smooth and didn't take up my entire day. Highly recommended...ask for Deb!!

So far so good for now I don't like they put me on auto pay payment directly taking out of my account.

I thought I was getting a nice vehicle from ABC but apparently not, a month later the engine light comes on and the vehicle begins to hesitate. I immediately call ABC, who instructed me to call the Warranty Company. And I did. I was told to take the vehicle to the Superior Auto Shop, and I did. I vehicle was kept and ran tests. Superior Auto told me, it isn't skipping. A day later I was called to pick vehicle up. A couple of days later, same problem; engine light back on and vehicle is hesitating. Again I called the Warranty Company and was told to take it back to Superior Auto Shop, I did again. Vehicle was kept and more test ran, one outcome was we put a new gas cap on and the vehicle was skipping per Superior Auto Shop. I was called, the vehicle is ready. Same problem a couple of days later, engine light on, vehicle hesitating. And my $240.38 car payment every two weeks was never late. All I asked for was a properly ran vehicle. I called ABC and asked if I could get another vehicle and I was told NO. What am I paying for a non properly working vehicle which is my means of getting to work. If I can't get to work, I don't make a pay check. If I don't make a pay check ABC can't get paid. If ABC doesn't get paid my check is garnished. All I asked was to get properly ran vehicle from day 1 and I have gotten no where. Now the vehicle is not driveable at all, I called Warranty Company and was instructed to send to W150 Repair shop. Guess what the problem isn't covered by Warranty and I have to pay $481. 00 plus $240.38 car note. This is Ridiculous. ABC needs to reprimanded for selling no properly ran vehicles.

Purchase a vehicle 9-26-79 it has a heater core issue very costly repair car lot is refusing to handle the issue wants me to pay $1350 car repair on a vehicle I had for 2 months which I shouldnt be responsible for

I bought a car from the company january of 2019 instantly noticed a clicking noise
coming from the front end and I called lisa warranty to try and remedy the situation
and they made an appointment to have the car looked at ended up being the timing chain and the
shop recommended replaceing the motor and that is what they did I
originally thought oh replacing a motor going to be brand new no more problems but when
asking they said they found a used motor to put in the car so they did that and I went back and fourth
with them about obtining the vin with the mileage of if I remember aprox 75 thousand miles after about two weeks
I picked up the car and instantly noticed the smell of burning oil and squealing in the front end I called lisa
warranty back they told me to bring the car back and I did and the shop opened the hood closed it said you good diddnt
even do anything I work a full time job and ended up losing work and ended up falling behind on payments
so he made up some excuse of spilling oil on the engine and it was burning off he then said it was normal
a month later I called back with the same problems and tryd to make an appointment but with no rental car option for
people with out full coverage was not able to bring it in so when the weather started getting nice I then realized when
they put the motor in they lost the screws and diddnt even bother to re hook the air conditioning up
so I took the car in on 06/23/2019 for a new noise in the left tire the burning oil and the ac the clicking noise ended up being
a cv axle which they replaced then said they fixed the oil problem and the ac but the car still seems to be burning oil and
the ac is still not working and they said they couldn't find the squealing noise but 5 min after driving I was able to record the sound still squealing

had such a great experience with ABC MotorCredit. Will and Bill were awesome and made our car buying experience easy and stress free even without the best credit.. they stayed past closing time until we made a decision on what car we wanted to drive home that night. They made of feel so comfortable would definitely recommend them to anyone.

My husband and I went into this dealership we asked if we were able to purchase a vehicle on income and not credit. we were told they solely base loan on income. I specifically asked that credit was not run and dealership ran both of our credit without our approval and denied us directly after. we asked for our copies of all of information be given to us we were denied that as well as have no proof where our personal information has gone. This business is unethical and fraudulent.

This Place should be Shut Down Lemon Law . From the Fraudulent Lisa Warranty Company which is Them to the Fraudulent DBS Financial Company That is them. I got a car from these Crooks back in June they tell you they get you through your first EXheck but they have you go to there mechanic and he acts like he doing work but he just reset the check engine light so it goes off write up
A receipt as if he did the work . Clearly none of the parts that he said he had change had been changed, and I know this for a fact because I took it to a dealership mechanic .
Furthermore I spent about $1500 on repairs that the Lisa Warranty Company should have covered but refused then . This is one big Legal Sham Process and this Company is full of crooks with One Name Steve and Steve and Steve everyone named Steve ?
I know it’s hard but this is by far the worse experience I’ve ever had they are legal
Crooks

The car was filthy when they sold it to me and it has been impossible to properly clean it I paid $25.00 to get it cleaned and the car wash couldn't get the hazardous smell and old food and dirt and mildew stuck between the flooring and seats the window still has line marks from the sales sign that the car wash couldn't remove. I have been to the hospital and doctor numerouse time complaining about stomach and breathing issuses since I purchased the van and I have a lung disorder and I told them that I had numerous dissablilities and al my kids have astma type allergies and we have not been able to use the car with out suffering some kind of breathing or stomach problems we believe the car is hazardous to our health and we are tired of trying to fix the cleaning issues ourself and would like to return the car for a full refund and a contract loan cancellation. Also I have been harassed by a Darnell who works at your main office in Akron forcing me to come to akron to make payments causing me to spend an extra $300 in hotel and food , clothing, gas and living expences just to make a payment. also I have a case manager that feels like this took advantage of me because I was a mentally disabled person with a lot of kids and I was in desperate need of transportation.

??Shawna M Finance Manager?? in the Akron location by ??leaps and bounds?? is the worst..From the first encounter nothing but ??total unprofessionalism?? I’ve ever experienced.From numerous accounts of BULLYING??,THREATS?? ,PERSONAL?? INFORMATION STALKING?? in attempts to INTIMIDATE??...After numerous times of her & Team of ??Judgemental Terrorist?? calling back to back to back during my ??WORK HOURS?? from Company Phone..To their THEN multiple calls & derogatory ??TEXTS MEASSAGES?? for HOURS ON END...I pay $100 a week direct withdrawal,but after a lost Debit Card we had to switch cards & freeze Bank Transactions..After updating Shawna,??The Finance Manager?? of this location ....Her Squad?? continues to run the card they had on file...Ultimately ending in ??OVERDRAFT FEES??,but not only did they take 1 payment of $100,but continued to run cards over and over regardless of being told not to do so...After a heated??,threatening?? discussion the card,by suggestion of my Bank deactivated until new card set up..Then,after numerous discussions about the the new card having issues and ??Shawna & Hit Squads?? harassing phones and texts..The account was to my knowledge corrected..Come to find out the hard way,through ??MORE CALLS,TEXTS,THREATENING VOICEMAILS??...They began to belittletheir clientelethe CUSTOMERS to my Fiancé..Saying things (after) being told to watch who their taking to..Her Hit ??Squad Partner Amanda??.Says ??“Well our normal customers don’t pay,so we have to do what we have to do to.”?? So after my Fiancée demands an apology,Shawna grabs the ??Terroristic Baton of Harassment.??.Then to Text Me Threats,Lying about her capabilities & numerous times now in ??Emails,??Phone Calls & ??Texts from her ??PERSONAL CELLPHONE ????!! ( I had to tell her she can legally only text me from a 4digit computer generated Text) I have a very long feed that goes on for hours during ??Business Hours of Threats??...Personal information of mine that she went to Public Record to dig up to use as her attempt to ??SCARE,??BULLY & ??EMBARRASSE me into paying my $218.25 due??? The calls,texts and Emails got so bad I had to contact my Attorney...Once I told her in TEXT after she threatened to have my ??car repossessed for $218.25 ??over & over she said she would contact the owner of the car from point on??? I was paying from my account, it car is not Registered to me,they know this!! But still went way out of guidelines to Bully me!! After numerous back to back calls from Company Phone & Harassing Calls & Texts from 3pm till 7:55pm...It would’ve continued but they closed at 8pm,after my Attorney advised of time frames to which they could call you...This is the worst Company to ever do Business with,they look down their nose at customers attempting to reestablish their Credit..Its very similar to The Mob or Hitmen who STALK you after you’ve explained any discrepancies...They DO NOT CARE about you as an individual,all they’re concerned about is their commission..You’d think these people loaned you the money for the Loan out of their pocket..They’ve made Statements like “Asking what’s the problem,considering I do have a great job & income??” I can’t believe it,I’m in the Process of trading the vehicle which does have high mileage (BMW)..To avoid being threatened any further,the DISRESPECT isn’t worth it..I’ve bought a Mercedes w NO PROBLEM,great experience & just goes to show as “they say” STAY FAR AWAY” from places like this..It’s terrible,offensive & so unprofessional I’m not sure how they still have their jobs..The attitude & judgements & very seemingly dislike for Credit Reestablishing Customers are amazing?! I’m not sure where they find,train & support these unhappy individuals from? But at 44 years old I’ve NEVER had any Company look me up online,find so-called AMMUNITION to use to intimidate me & the car isn’t even Registered to me??? ????AVOID???? AT ALL COSTS!!! Very Hateful Group of Commission Hungry Individuals!!! It’s Personal to them to RUIN YOUR DAY,CONSUME YOUR ATTENTION AT WORK...And REFUSE TO LET UP REGARDLESS of your at WORK untill to you talk to them..Only to be BELITTLED & THREATENED...I Def can’t wait to trade this car & do BUSINESS ELSEWHERE AS SOON AS POSSIBLE!!?????????????????????????????? Don’t Wall in the door????????????

WARNING!!! DO NOT PURCHASE YOUR CAR HERE!!! Sure, if your credit is bad they’ll give you a chance but ultimately you’ll pay for it! They can AND WILL sell you a faulty car. We bought a 2013 car on a Monday and antifreeze started leaking on Wednesday. Oil started to leak that Thursday and the car began to run hot. Thursday was when the first car note was due so yes we paid for a car that was not running JUST 72 hours after we bought it. We called ABC on Wednesday when everything started, they turned us away and said this is why we signed you up for the warranty. Such a slap in the face seeing as WE JUST GOT THE CAR TWO DAYS PRIOR!! They KNEW they sold us a bad car and ABC REFUSED to make it right. We called the warranty company. They couldn’t get us into the shop until next Tuesday because they were “booked” and Monday was Memorial Day. We went this past weekend with no car scrambling to get around. The warranty place is just as bad as ABC, they have given us the run around also. Car is still in the shop and the second car payment is due today. We have made two payments on a car we have driven for only 72 hours. DO NOT do business here. Not recommended.

After being late, a few weeks on our car payment, the car place called us and said we needed to pay something, so we paid $100 which is what we could afford and they came to pick up the car Monday morning. So this tells me multiple things, they wanted us to pay the $300 we were told we owed (which is way more than what we rwally owed) and they planned on taking our vehicle reguardless. This is insane and I'm looking to file bankruptcy now because the wages I get are much needed in my home. Not to a car that was taken from me out of my control, also noting the fact that we had just paid $250 to repair the car, which is why our paymebt was late. We have been on time, everytime, for the majority of three years, we have paid off this car 3x over and we repaired anything needing repairing. Anytime we came up even a day late, this business would harass the workplage, family, and close friends with multiple phone calls, voicemails, and text messages. Calling someone's workplace, during their shift, is quite embarassing. Not to mention our parents who work all day, getting calls after calls... over even a day late. They are out to take money from the unfourtunate, younger people with little to no credit, which made us go here in the first place. I just need an agreement from them to either give us what we're owed or give the car back and to not take wages. It's not right for a financial lady to tell us to pay "what we can" and then after (or before) order a tow truck to have our car repoed.

I purchased a car from ABC motor cars 2/2018, the transmission went out on 3/11/2018, it was not even 30 days, I contacted the dealer, mean while I had to uber to work and I paid $103.96 to get to work for 3 days, because they would not give me a loaner car until my car was down for 3 days or more being repaired, and they just told me on 3/13 my car will be being repaired until 3/23. They are putting in a new transmission in. They refuse to reimburse me for they money I had to pay out to get to work, which is clearly they fought, they sold me the car claiming it was throughly checked by their mechanic.

I have a 2008 chrysler town and country and have nothing but problems with it since I drove off the lot Sept 21, 2017.
Sept 20, 2017
Purchased 2008 Chrysler town and country from ABC motor credit

Sept 27, 2017
Motor went out. I paid to have the van towed to my house. Contacted ***. They had the van towed to ***

From there I was advised (by *** at ***) that the motor was no good and needed to be replaced. *** towed the van to Akron. They replaced with a used motor and 2 new O2 sensors.

The van was in their possession most of the month of Oct.

Once the van was returned to me I drove it for the weekend and the check engine light was.
I let *** know they advised me to take it back to ***. There I had a catalytic converter and an e-vap leak fixed.

Jan 2018
Advised *** that something was wrong with the traction control. It was coming on periodic times while driving causing me to have to pull over with my flasher on. It was unsafe but I was told it wasn’t covered under my warranty but I could take it to *** to be check. I did not go there.

End Jan/Early Feb 2018
Advised I was now having problems with my heat. Was again advised to take it to *** to get an estimate for a possible service loan because I expressed to *** I didn’t have the money to fix all these problems going on with the van and paying almost 125.00$ a week for the van.

The van was at *** for about 3 days. When I picked the van up I was told the thermostat was no good, abs module was malfunctioning, and the heater blower was going out.
I submitted my paperwork to try and get approved for the service loan on Friday 2/9/2018.
*** told me they never received the estimate from ***. I told them I didn’t want to go back there. They were unprofessional and I didn’t feel like they even wanted to work on the van. I was told 2 other places I could go get a estimate.

Dropped the van off at *** on Mon 2/19/2018.
Received a call from *** at *** this morning 2/20/2018 advising me that the radiator is no good and it was covered under the warranty for 12,000 miles and I’m at 14,000. I am approved for the service loan for a used radiator, used abs module, 4 tires and an alignment for $1,900.24 with a $700.00 deposit. which I cannot afford since im paying 540$ a month for this van!

I have had nothing but problems with this van pretty much since I’ve had it and would really like to just move on without this hardship for me and my family. We have bad credit that is why we chose a place like this. But how are people like me supposed to get ahead and get better credit when we have business like this ripping us off and selling people junk they have to put more money in while paying an arm and a leg for it. I would like to give the vehicle back and get out of this agreement for the loan. I have asked several people at DBS financial what I could do and they tell me nothing. I can’t even trade this vehicle into them for another one until my loan is at $4,000 which won’t be anytime soon.

I filed a complaint against ABC motor credit a few months ago, and we supposed to have had and agreed upon resolution. First of all they repossessed my Vehicle a 2006 Pontiac. I was informed by the owner to contact the manager of D.B.S financial and work on a solution to get my vehicle back that same day. I was informed by the manager to pay $660.00 and the repossession charges to the lot, which I did. I was also informed by the manager that I would receive a letter stating what it would cost to get my vehicle and to disregard the amounts included in the letter. The manager and I agreed upon raising my car Payment from $330.00 TO $ 400 dollars until my car note was caught up, which should have been 1 maybe two payments at the most behind. They sent me out a form to sign which stated 4-5 payments of 400.00 dollars which I agreed to and sent back unto them. So I inquired after a couple of payments of $ 400 hundred dollars of how many more payments as agreed upon at $400.00 before my payment went back to $330.00. After a week this account manager by the name of *** told me that I had recovery fees exceeding over 2000 dollars . This the amount in the letter that the manager of the Gilchrist road told me to disregard. But now their coming back stating that these fees were included in our agreement, which is a blatant lie. The increase in payment was to bring my car note back to $330.00 nothing about over 2000 dollars were ever discussed or signed off on. I spoke with ***his morning and he comes back to the phone laughing stating, that the payment were not being applied to recovery fees, which the manager told me to disregard. And he comes with a pay off figure of 9000 dollars which is totally ludicrous for a car whose book value is less than 3000 dollars. I agreed to continue to pay my notes and no recovery fees were ever discussed or sign off on. If they had I would have left the car at the repossession lot. I was either lied to by the manager or Darnell does not know what he is doing. He states the car was repossessed due to me not contacting him, how could I when he was informed I was receiving calls on a friends phone and he was sending emails to my spam folder, which I don,t read I just delete them. Last but not least Darnell cost me an extra $60.00 not knowing the difference in time zones for Ohio and Texas. Because the place did not close until 4;00 pm Texas time which was 5pm Ohio time. I would like a copy of my file sent to the owner Sam S The owner and the head man of operations Brian ***. I am also sending a copy of this complaint to the Ohio B.M.V as well as the Attorney Generals office for investigation. The manager never spoke to me about a 2000 dollar recovery fee, all he told me to pay was the repossession company charges. It is either the manager lied about ignoring the letter or Darnell does not know what he is doing. I feel as though I have been scammed into a bad situation through lies and unsavory business practices. As I stated in my previous complaint ABC MOTOR CREDIT , Lisa warranty company and D,B,S, FINANCIAL IS THE SAME COMPANY. Darnell harassed my daughter when I was undergoing surgery, which she is pursuing legal action for undo stress.

I got on to ABC MotorCredits web site to search cars, for some reason you have to put your information in just to see their inventory, but after I filed the forum out online to check what vehicles they had. I shortly got a text message from one of their employees. He text me asking me how he could help me, so I asked him how the MyRewards Points System works, because I wanted to purchase a second vehicle from them. But he explained to me that I can use my Reward points to purchase a vehicle. His exact words are (( The points come of the sale price of your new car! For example: if you have 1k in points, a 10k car becomes 9k)) so I asked again if I could use my points towards a new car then, and he replied back and said ((Correct)) Now I have (50,108) of Reward points, So with that said, and with what he agreed on and explained to me and told me how I can use my Reward Points. So with how he explained to me in and told me how I can use my Reward points SPECIFICALLY!! In his example, that’s telling me and honoring me to use my Points (Basically) same as (cash) but only in points, and that each 1k points = $1,000 in US dollars, which he stated in his text to me in his example I provided above. But I asked if I could purchase a certain vehicle with my Rewaed points, they (Employee & Manager) came back saying that I only have ($500.00 US dollars) towards a new car with all of my (50,108) points. No.. that is not what I was honored and told. They will not honor what they specified and told me. They continue telling me NO!! That they can not do that, and the (Manager) is telling me that the example I got from the employee is not legitimate because their is no dollar ($) signs in front of them. But 1k, 10k, 9k has the meaning of $1,000, $10,000, $9,000 US dollars or other states dollars. Everyone knows that. So I got excited that I was going to be able to purchase another vehicle or two for free for my family with my Reward Points because that’s what and how I was told and explained. So with their Example of how I should be able to use my Reward Points is since I have (50,108) points I should be able to use that’s the same as (($50,108 US dollars)) which in reality is what the employee told me and that’s how I seen it as. And their not honoring it from their ((OWN WORDS)) which in fact they should, and should have to. If not that is ((False Advertisement)) and considered (LYING) to me which I am a ((CUSTOMER)) and they are and we’re trying to take Advantage of me. So I want to be honored and given what I was technically promised and told what and how I can use my points. Which is to use my points the same as money!! And be able to purchase any amount of car/s with that amount of my points. That’s only fair considering that’s what I was HONORED & TOLD.

I purchased the hyundai sonata 12-30-16 that's when I seen the front bumper paint different from the rest of the car. So I ask the salesame was this car in a accident and she told me know gave me false advertising on the vehicle. I go to start the car up for an test drive and the car wouldn't start up. I had later came back 01-04-17 to pick the vehicle up and the problem was battery and labor and 150 amp mega fuse. Next problem was my car was not starting up from work on 04-26-17 it was a recall on the car I got the oil change on it but that was not the issue. The issue was from anchor pretensioner inspired, underbody correct. Prevent svc, brake pedal stopper replace undercoating aersonal. The other issues was the engine inspection replace service kit, oils you need shellsynthetic anti freeze and clamp hose. Next issue unable to run the 132 recall test motor knocking and stalling removed oil pan balance shafts chain broke, bearing spun had to installed engine service kits topped fluids. Didn't get my car back to 06-17-17. The last issue was my car was sitting at my job for two and a half weeks again for high pressure fuel pump, stater motor and the throttle body and air intake needed to be clean. Receive my car back 08-02-17 and still not riding right. I finally paid for a car fax online and it showed me my car was in a accident 07-12-13 front impact collision airbag deployed the air bad signal on my car been on since the first week I purchased the hyundia Santa. I just want a great deal for what I'm paying for.