Abercrombie & Fitch

Dear [redacted],
We apologize for the experience you had with your online order[redacted]. We do show that we re-shipped you one of the shirts item [redacted] by mistake, however we also show that we have issued you the refund of $17.48 on 5/8/14 which we communicated to you in an email on 5/8/14 in...

incident[redacted].
We have attached a screen shot of our payment processor showing that the refund was settled on 5/9/14.
Again, we apologize for the inconvenience, but it appears we have issued you the refund owed.
Sincerely,
Customer Service
Hollister

Dear [redacted]Thanks for writing about your store experience. We are truly sorry for the inconvenience that has occurred.We have gone ahead and issued a refund for your original purchase in the amount of $26.94. This will go back on your Mastercard ending in [redacted]. Please allow 3-5 business days for...

your card issuer to process this refund and post it to your account.We also went ahead and created order [redacted] for you. This order is for the pair of Ryan super skinny jeans in black size 7L. These are being sent at no charge to you. These are shipping to the Hampton Drive address given in your complaint. Once the order ships you will receive an email with a tracking number.Again, please accept our apologies for the inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]
We attached the receipt information in our last response. It shows that the Amex in question was used to purchase a gift card in the store directly after the transaction that you verify using it in.
Again, we apologize for the inconvenience and length of time this has taken to clarify. We have sent you a 20% off promo code to [redacted], and we hope to see you again soon!
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted]
Thanks for writing back. Unfortunately we are unable to reactivate cancelled orders. We would be happy to match the prices of your cancelled order. Just send us your new order number and we can make the adjustments.
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted]
Again, we truly apologize for the length of time and the miss understanding. We appreciate the feedback and do value our customers and we hope that you give us another chance.
Sincerely,
Customer Service
Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ######3, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]We apologize that you are having trouble locating your refund. We do not show any returns against your order ###### but we do show that a credit was issued on 12/18/14 in the amount of $47.31. You will find the attached screen shot of your order payment and credit history for Visa...

ending ####.You will need to contact your bank for a status on this credit, as we show it has been processed.Sincerely,Customer ServiceHollister Co.

I do not see the receipt,  Where is the receipt details? If the agent doesn't work for you anymore, you guys should have other agent response to the matter.  You guys wasted a lot of my and I have patiently waited and waited for months.  I deserve some thing of appreciating for this matter.
 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you for providing us with the details of your experience, which we forwarded on to the appropriate District Manager. We wanted her to be able to reach out to you and address your concerns directly. She has confirmed that she did speak with you and that this has been resolved.Again, we appreciate your feedback and sincerely apologize for your experience. We do hope that you visit our stores again soon!Sincerely,Customer Service Abercrombie & Fitch

Dear [redacted],Thanks for contacting us about your cancelled backordered items. We are sorry for the inconvenience that has occurred. We have sent you an email regaring this issue. Please go ahead and place an order online for your replacement items. If the specific items you ordered are not in...

stock, you can order similar items that you like. Once you place the order, please reply directly to the email that we sent with the new order number and we will price match the items and waive your shipping for the inconvenience. Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]Thank you for contacting us about your order. We are sorry for any inconvenience that has been caused.This order was cancelled due to extensive inconsistent order history linking to the credit card. The card you used has been used on multiple orders with different names and addresses....

Due to the inconsistent history, our fraud prevention team cancelled the order in order to mitigate risk.We are sorry for the inconvenience that has occurred. Please feel free to go ahead and replace your order online. We will waive your shipping charges for the inconvenience. Sincerely,Customer ServiceAbercrombie & Fitch

[redacted] 
[redacted]
[redacted]
[redacted]I would like to reopen this case please.  I didn't get a chance to repond to the company. Thank You.

Dear [redacted]
Thank you for contacting us regarding your refund. We are sorry for any inconvenience that has been caused. 
Our system shows that the three items were received as a return, and we show that the refund of 52.32 was sent for refund on October 15th, and refunded successfully on...

October 17th.   Please view the attached screenshots showing our order management system and our merchant card processing system which shows the successful return and refund. On the October 17th line, the "event type" shows as "refunded", which means it processed successfully.  If this refund had failed, the event type would show "failed".
As our system shows that this has been refunded successfully, you will need to contact your card issuer for further information if you still do not see this refund on your account. Please feel free to share the screenshots we sent with your bank. 
Again, we are sorry for any inconvenience that has occurred. 
Sincerely,
Customer Service
Abercrombie & Fitch

The following is the customer replies to me:—————————————————————————�...⇄ Via Email [redacted])12/23/2014 10:56 AMHey [redacted]Thanks for contacting A&F about your order ######.Sorry about that. It looks like we accidentally sent you the wrong response. We apologize. Your order was canceled because it is against our policy to ship to third party freight companies and the address where you shipped is a third party freight company. If you are still interested in receiving your merchandise, reorder at Abercrombie.com and use the address associated with your billing information. Research & ResolutionAbercrombie & Fitch“————————————————————————...⇄ service reply to me and reply to Revdex.com is given a different rhetoric, quite differentThe company to resolve customer complaints are very bad.Reply contradictory,Before they had to confirm my shipping address is not the so-called freight company,now the same problems appeared again.Customer service is not professional, and handling of complaints of slow, have no respect for the customer,In order to avoid their so-called risk,Slander my credit card security problems,In the case of no communication, cancel my order.There is no solution to the problem of the sincerity and determination.So, I can not accept their offer,Please take out sincerity to resolve complaints.
Regards,
[redacted]

I have not recieve the $17.48 on my credit card, it appeared their system may have done it, but the process did not go through fully. Unfortunately, my family closed the card account without notifying me during this dispute process so I am asking for cash or store credit. Just to clarify the attached document, the credit card statement attached below shows the refunds made in the previous month starting around 04/23 and ending around 05/22. The information oranged out is location based info and data I chose to blank out due to recent [redacted] data breaches. As well as possible Email/Online Account Security issues. 
I also sent this document attached to Hollister Co. and the last message they said was they will reply back in a couple of weeks on the issues in the refund department, which turned out to more than a month.
Regards,
[redacted]
Regarding complaint #10244337.

I just wanted to inform you that, I received a refund from the above business on Feb. 13, 2015 in the amount of $27.26 I will never shop there again because I feel that more should have been done besides E-Mailing me a 40% off certificate that expires within 60 days. There's no incorrect items to keep. Before even making this complaint I went through the inconvenience of returning ALL incorrect items back at the Post Office. I would like to say thank you very much for your help. I really do appreciate it.   Have a wonderful day! Professionally Yours, [redacted]###-###-####

Dear [redacted]We sincerely apologize for your experience while visiting one of our stores. That is not the service that we strive for and work very hard to prevent exactly what you described. We would like to gather a bit more information so that we may forward this to the appropriate leadership and...

teams to review, so that we can avoid experiences like yours from happening in the future.Can you provide the following from your receipt:Store Number:Date: (we see both 10/13 and 11/13 listed in your Complaint Background)Transaction Number:Once we have that information we will be happy to look into this further.Sincerely,Customer Service Abercrombie & Fitch

Dear [redacted]Thank you for contacting us about your package. We’re sorry you didn’t receive your order. We have gone ahead and issued a full refund for this order.  Please allow 3-5 business days for your card issuer to process this refund and post it to your account.Since there...

are issues with receiving packages at the shipping address provided, you may want to use an alternate address on future orders.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]Thank you for contacting us regarding your orders. We are sorry for any inconvenience that has occurred. We have gone ahead and refunded $76.20 to the card you used on order [redacted]  Please allow 3-5 business days  for your card issuer to process this refund and post it...

to your account. If you receive your package, please send us an email to receive further instructions.  Since there are issues with receiving packages at the shipping address provided, you may want to use an alternate address on future orders.Sincerely,Customer ServiceAbercrombie & Fitch