ABM Industries, Inc.

Review: I required 4-mouths of parking in the [redacted] parking garage in Chicago until I was scheduled to move to a new residence and would not require parking at the location. As I would not require parking beginning * September, I was advised to set up one-time payments via the website to pay my invoices. I submitted one-time payments for all invoices on time and was never late. I did not set up reoccurring payments and did not provide AMPCO Parking permission to withdraw funds from my account without my prior consent. As of * September, by logging into the AMPCO Parking website, my account settings did not show reoccurring payments and my card was not shown as being on file with the company.However, on * September, AMPCO Parking charged my credit card $200 without my permission or my knowledge. Upon checking my bank account and identifying the charge, I called AMPCO Parking to make them aware of the error and I was told by Chicago representative [redacted] on * September that he would credit the payment back to my account and ensure the payment system would not subtract funds again. Further, [redacted] noted that the refunding should be seen on my account by ** September. On ** September, my account was not yet showing a refund for $200. I again contacted [redacted] at AMPCO Parking who said that he submitted the request but had no way to check the status. Further, [redacted] said that the payment should be refunded by ** September.On ** September, my account was not yet showing a refund for $200. I again contacted [redacted] for the third time that morning and left a message for him to confirm the status and to call me back with some notification. As of the afternoon of ** September, I have yet to receive any information on the $200 AMPCO charged my account.As AMPCO has not received my permission to charge my account, my requested resolution is for the company to refund the $200 charge on ** September and to further ensure that my account be deactivated and no longer invoiced or charged to my accouDesired Settlement: As AMPCO has not received my permission to charge my account, my requested resolution is for the company to refund the $200 charge on ** September and to further ensure that my account be deactivated and no longer invoiced or charged to my account.

Business

Response:

To Whom It May Concern,

I am writing in response to ID #[redacted] relating to customer [redacted] at our garage at [redacted] in Chicago.

ABM requires 30 days notice for all contract terminations. [redacted]’s cancellation fell inside this 30 day window, yet we decided to honor it nonetheless and not charge him for the following month, which was September 2013. However, the September invoice had already been generated, and we were not able to clear the invoice out prior to September *. This was a problem because customer had signed up for auto-deduction of his credit card through his registered account at our website. Auto-deductions will post on the first of every month, so since our accounting department could not clear the invoice in time, [redacted]’s credit card was charged for the September invoice.

On September *, we received a call from the customer at our national office. This was forwarded to me on September *. Noticing the mistake, I sent in a request through our credit card processing team the same day to request that the customer be refunded. According to the credit card processing team, the refund was processed on September **. I’ve just confirmed via phone directly with the customer that the refund did successfully process.

ABM apologizes for any inconvenience or delay in this matter, and will continue to strive for excellent customer service.

Sincerely,

[redacted] Operations Manager

Review: I left my car with a parking attendant and when I returned my car was damaged. I was told by my mechanic that the only way I can get that kind of damage is if someone forced my car into a different gear. The attendant in his rush to move my car didn't turn my car on properly and forced my car into a gear intending to put it in Neutral.

they claim it isn't their fault and that my car just stopped working.Desired Settlement: I would like them to pay for towing charges and pay for repair since they were negligent.

Business

Response:

Revdex.com of Metropolitan New York, ABM Parking Services has received the customer complaint (ref# [redacted]) and appreciates the opportunity to respond. Specifically, [redacted] complains that her vehicle (2004 Buick Rendezvous) was damaged while in our possession. She would like towing charges and vehicle repairs to be reimbursed. Our investigation determined that the damage to the vehicle is of a mechanical nature, for which we are not liable. Our attendant on duty has been an ABM employee for over 20 years with a clean service record and no accidents. He has moved tens of thousands of cars in his career. He is a qualified driver, and is familiar with the make and model of the vehicle that [redacted] entered into our service. [redacted] arrived at our parking lot at 9am on 6/**/15. She parked the car herself and left the keys in the car (because she was blocking in another customer). When [redacted]’s car need to be moved, the attendant entered the vehicle, inserted the key into the ignition, put his foot on the brake, and turned the key. Nothing happened. With the key in the “on” position, the attendant put his foot on the brake and moved the shift lever into “neutral”. Nothing happened. The attendant left the vehicle in it’s place. When [redacted] returned to her vehicle later in the evening, the car was in the same space that she left it. [redacted]’s claim that “the attendant in his rush to move my car didn’t turn my car on properly and forced my car into a gear intending to put it into neutral” is inaccurate. [redacted] did not witness the attendant ever enter her vehicle, and this claim is very simply put an assumption. Furthermore, there is no reason for any vehicle to be put into neutral unless a prior mechanical problem exists that prevents the vehicle from being started and operated normally. While we understand the frustration that can be caused by mechanical failures with vehicles, we ask that you please keep in mind; vehicles are consumable products that wear down over time. The vehicle in question is 11 years old with high mileage. Her mechanic’s claim is an opinion, not a fact, and was given over the phone without any inspection. It’s ABM’s position that we did not damage the vehicle, nor are we liable for any damage to the vehicle. However, as part of our customer service efforts, we offered to extend the hours of her parking purchase for that day while she awaited a tow truck (which she accepted) and one month of free parking. ABM sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at ###-###-#### if you have any additional questions or concerns in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My car was in fact moved from the spot it was parked. A few yards but nevertheless it was moved so that the person in front of me could move their car. The mechanic that worked on my car stated that regardless of what happened or the order that the events happened the fact remains that my car was forced into a different gear. I found my car moved from the spot it was in and it was in third gear which is not the gear it was in when I left it in the lot. also, I was asked to leave my car keys with the attendant despite the fact that I purchased a spot hero that assured me I had a parking spot. The piece that was replaced was the gear shift cable. I had filed a claim with ABM after speaking to their General Manager and I have been told that my claim is being processed. I assume this means that the claim will be denied. My car was fine when I left it in the care of their attendant and whilst I understand that mechanical issues are not the responsibility of the parking lot this was not just an instance where my car failed due to wear and tear. Someone forced my car into another gear while the engine was locked. What ABM failed to tell you was that their attendant told his manager (who later relayed this info to me) that the car wouldn't "start" and therefore he had to push it to move it out of the way. Perhaps, their attendant needs to be interviewed to understand the events of the day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a parking ticket when I parked in a parking lot outside a commercial row of businesses. The spot and several other spots were unmarked as being private. The row of spots in questions only 3 out of 25 spots had a reserved had a reserved sign posted. No other spots had any marking, no sign in the parking lot saying monthly parking, no sign posted saying private lot. There was no designation of the lot being being reserved or paid parking.

Location [redacted]

Ticket # [redacted]Desired Settlement: The ticket being cancelled.

Review: Parking sign advertised "weekend rates" flat rate of $10 between Fri 6pm and Sunday midnight. However a Saturday evening parking was charged $15.

Date of parking: 11/**/2014

Time: 5:18PM - 8:53PM

Advertised rate was $10 max for 10 hours on weekends, shown as Friday 6pm - Sunday 12 midnight:

However, after parking there on a Sunday between 5:18PM and 8:53PM, we were charged $15: [redacted]

When asked why we were charged $15, the attendant explained that the parking was actually $10 between 6pm and midnight on weekends - and since we entered at 5:18PM, it was before 6pm and so the $10 flat rate did not apply. We tried to explain that the sign clealry did not say "6pm-midnight" on weekend days, but was shown as Fri 6pm - Sun midnight. However, the attendant did not agree.Desired Settlement: I am seeking a refund for the extra charge.

I also want the business to go through their records, find out how much they have overcharged, refund this money, and be fined for bad business practices.

Consumer

Response:

At this time, I have been contacted directly by A B M Industries, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:Nothing has been done regarding my complaint, they apologised but no other action has been taken.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have received the complaint and unfortunately the letter was sent to New York then to San Francisco then to Hawaii where the incident is noted to have occurred. I will research the complaint and respond ASAP.Should there be any question in the meantime I can be reached at ###-###-#### or emailed at [redacted].

Review: I parked in the ABM lot in Denver, [redacted]. I parked in space #4 (the space in between two telephone poles). I paid for my parking space at 11:59PM. Upon returning, I found a parking violation with the "Reason for Charge" listed as "Improperly Parked; No Comment." I walked around my vehicle and could not see why I received a parking violation. I was parked perfectly between the two large telephone poles next to parking space #5, an unusually small and unusable parking space that is blocked by one of the telephone poles. Space #5 is so small that not even the tiniest of cars could possibly fit.

My driver's side tires were on the barely-there yellow line to allow for proper room to park my car without hitting either of the poles or the alleyway fence behind my car when pulling into or out of the parking space. I have photographs of my car, the parking space, and the entirely faded parking space lines.

I believe this parking violation was given in error and is therefore invalid. I did not violate any of the posted rules as my vehicle was parked properly and safely, the space I was parked next to is not usable for an automobile, and the parking space lines are nearly indiscernible.

I park in your lot many times each week and am incredibly disappointed in how ABM employee Ben (ID #[redacted]) has handled this matter. Further, I have contacted the business numerous times over the past few weeks but have not heard from anyone regarding my issue.

I would appreciate if this matter could be handed as soon as possible. Please feel free to contact me if you would like to see the photographs or if you have any questions.Desired Settlement: I would like this parking ticket voided and my obligation to pay any sum of money to ABM Parking to be null and void.

Consumer

Response:

At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: ABM manages parking services in Denver, CO. On June **, 2015, I parked in an ABM parking lot (the same lot I park in and pay for on multiple occasions each week). I paid the $12 daily fee. I was parked in space #22 and attempted to pay for space #22; however, the pay machine received an input for space #2. I was issued a parking violation ticket because my car was parked in space #22, which had not been paid for. Meanwhile, space #2 had been paid for twice.

I properly and timely appealed the parking violation, and provided a copy of my payment receipt for the day in question. In so doing, I provided all of the requisite facts along with my proof of payment. ABM denied my appeal, along with my request for reconsideration. I sent timely payment (within 14 days of ticket) of the parking violation fee ($82 less $20 when paid within 14 days). ABM was unjustly enriched by receiving payment for space #2 twice, even though it did not receive payment for space #22, for the day in question (unclear whether this was due to operator error or pay machine error), in the amount of the parking violation fee assessed ($62).Desired Settlement: Because I paid the $12 for parking on the day in question, and ABM received my $12 payment for parking on the day in question, I request a refund of the $62 parking violation fee assessed and timely paid.

Consumer

Response:

At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID [redacted]. Sincerely,

Review: Date of Loss: Nov ** 2014, 11:00 am

Location: Spreckels - BU22671118

Claim #: [redacted]

I parked my car (BMW 3 series) overnight at the ABM parking services location Spreckels on October [redacted] overnight to November [redacted] After picking up my car I noticed that my car had been damaged during the night. I filed a claim with ABM parking services. They did respond saying as I left the property thus they would not honor the claim. I left the parking structure for less than 5 minutes to a starbucks store on the same block, one minute away. In the daylight I noticed the damage (I did not see it in the dark garage) and drove straight back, the car was never left unattended. My car had just a few weeks earlier been completely redone at the exact location of the damage and was in pristine condition. I had a friend with me when I dropped off the car and picked it up who validates my claim that the damage was done while under the care of ABM parking services. I proceeded to try to get in contact with ABM parking services but they have not returned any phone calls or emails. I filed a claim with my insurance agency ([redacted]) and they have repeatedly tried to contact ABM parking services in regards to this incidence however ABM parking services has not returned any of their calls.Desired Settlement: I would like for ABM parking services to take responsibility for damaging my car and cover the expenses of repair through my insurance company.

Review: There is a parking trap in connection with [redacted] at [redacted], regarding an Ampco parking lot: 1) Upon entry into the parking lot, there are two lanes: a) One lane has a bar across entry for that floor associated with a place to obtain a ticket by pushing a button in a device. b) A second lane has no bar across but instead invites vehicles, either for temporary or [redacted] usage, to go to a higher floor. No sign indicates any need to obtain a ticket for validation for that lane. 2) On Sunday, February **, I entered the parking lot and saw the two choices. Since I was there to go to the gym, I took the second lane, went to the second floor and parked. Since I was not warned about the need for a ticket or the availability of validation, I entered the gym, did not obtain a validation since I had no ticket, and I proceeded with my workout. 3) Upon returning to the car, I realized that the exit had a bar across. I saw a car exit by inserting something into the machine adjacent to the bar. 4) I then went to the place where tickets are issued, pushed the button for one, but nothing came out. Instead, a low-volume siren sounded, and a message on the screen indicated that there was no vehicle at that location; instead, I was standing there. 5) I next went into the gym to inquire how to exit the building. Personnel inside were unable to point to any posted sign requiring a gym visitor to obtain a ticket before going up the second lane. Since the day was Sunday, nobody was on duty in the parking lot to make an adjustment. 6) I therefore had no choice but to use my credit card for exit. Accordingly, a charge of $25 was assessed on my Citibank credit card from "AMPCO PARKING [redacted]." 7) I have disputed the charge with Citibank, which may or may not remove the charge with or without conducting an investigation. 8) I am disputing the charge and the business practice as the existence of a "parking trap" that will inevitably catch someone else. I should point out that the website for [redacted] has no information about parking, so my complaint is also about [redacted] for allowing a parking trap to ensnare its patrons. [redacted]Desired Settlement: DesiredSettlementID: Refund

1) Kindly have AMPCO either reverse the charge on my Citibank credit card or mail a $25 check to me.2) Stop the "parking trap" by either allowing [redacted] to issued validated parking tickets or create a sign indicating that all vehicles must obtain tickets even if they go to the gym.3) Have [redacted] Westwood place information about parking on its website.

Consumer

Response:

At this time, I have not been contacted by AMPCO System Parking regarding complaint ID [redacted].Sincerely,[redacted]

Review: Charged an additional $2.00 for being over 2 mins. while waiting to pay for the parking. The company can check their cameras and receipt log to see the five cars in front of me took longer then 2 minutes to process. This was brought to the attendant's attention. Further, no where is it posted there would be a charge for "waiting to pay for the parking". The consumer shouldn't be charged for a service they have not received. In this case no parking space was utilize. This is an unfair practice and they should use fair discretion when assessing fees in specific situations.Desired Settlement: Fair discretion should be utilize when assessing fees in specific situations. Response from business indicating what action(s) is/was taken to fairly assess parking fees in specific situations.

Review: I received a letter in the mail saying I owe $60 for a ticket I never received. I tried contacting the company with the number provided at the bottom but the voicemail was marked as full.Desired Settlement: Reverse the ticket and no charge for me.

Review: On 5/** entered [redacted] parking garage, managed by ABM Facilities. Upon exiting I misplaced my parking ticket and was assessed a 72.00 penalty. Within an hour after leaving, the ticket was found and I returned to the garage. Grace, the on duty supervisor, said she had no authority to give a refund. I was given the name of her supervisor, Mr. Stanton N[redacted]. I called the following Monday and on 6/*. Both times was told Mr. N[redacted] was not in and both times I left my number to call. Have not received a call from the company or Mr. N[redacted].Desired Settlement: Willing to pay parking fees, but would like a refund of the $72 dollar penaly.

Consumer

Response:

At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID [redacted].Sincerely,[redacted]