ABRA Auto Body and Glass

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ I will escalate to our District Manager for our Yelm Repair Center Final Business Response / [redacted] (4000, 8, 2015/12/30) */ State Farm has stated that the engine repairs are not related to the accident and they will not cover themABRA supports that position

Email response from our District Manager on 2/3/17: We failed to follow through with what we said we’re going to do on the front end, and have now taken care of the issue after the customer complained We were to mail a hitch plug the customer and never did, even after the customer followed up we still failed to get it doneThe hitch cover has now been recovered and on the way to the customerCustomer apologized to me for having to report this to the Revdex.com and thank me for getting it resolved

This is the message from our District Manager We have been unable to reach the customer Update from 9/1/16: I left a message for [redacted] to call me backI was unable to locate the claim information with name provided but I did call GM at Federal Way for an updateThe customer is a claimant and it is believed they do not have coverage themselvesThe carrier covering the claim found the customer 70% liable for damages so they are 70% responsible for paymentThere is a supplement for air bag module and seat belt and the customer feels they have paid enough and these items should be coveredSense the customer has not agreed to pay parts have not been orderedI will update again when I have a conversation with customer and confirm her concerns and we find a way to resolve this situation

This was a retained total loss by the customer The shop made the vehicle safe to drive for the customer prior them picking up the vehicle I attempted to reach out once again to the customer and their contact information is no longer valid (phone has been disconnected) I will continue to try in the coming days to see if we can do anything further for the customer at this time

ABRA leadership has been in contact with this customer, and the complaint has been resolved The customer is satisfied with ABRA’s resolution

ABRA leadership has been in contact with this customer and has sent the customer all invoices to explain the charges ABRA has also talked with the customer to explain the policy when an owner retains a vehicle deemed a total loss

ABRA leadership has been in contact with the customer and has agreed to have a third party dealer inspect the vehicle after the repair work is completed at ABRAThe customer is satisfied with the resolution

Final Consumer Response / [redacted] (2000, 8, 2015/12/01) */ This matter has been resolved, please close this case Thank you, James H

ABRA leadership has been in contact with the customer As a customer courtesy, ABRA has agreed to reimburse the customer for certain expenses incurred due to the delays he experienced The customer is satisfied with the outcome

ABRA leadership has attempted to contact this customer to discuss the matter and has left multiple messages, but has not received any response ABRA has refunded the customer 100% of what was paid for the repair and considers this issue resolved

ABRA leadership has been in contact with the customer and has made arrangements to repair the prior damage at no additional cost The customer is satisfied and the complaint has been resolved

ABRA leadership was in contact with the customer Insurance carrier handled the situation with the customer

ABRA had already received a complaint from this customer The Franchise Owner of our Rochester shop is working with the KIA Dealership on the resolution to this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] about communicating more with ***, look forward to further communication

ABRA leadership has investigated this complaint and is working to resolve the customer’s concerns. ABRA has rescheduled the customer to have the work performed on her vehicle at another ABRA shop in the area and will remain involved to ensure that the work is performed satisfactorily.
In addition, ABRA’s district manager has spoken to the employee who dealt with the customer and will be providing coaching to this individual

Revdex.com:After talking today for some length, we were refunded $981.11, the difference between the first estimate and final bill

I hired Alpine Heating and Cooling to replace an original oil boiler, after reading their excellent on-line reviews and after meeting Mike N*** for the in-home quote I have nothing but outstanding things to say about this Mike and his colleagues They installed an excellent boiler in my house at a very reasonable price, and their workmanship and reliability went beyond my expectations My only regret is not hiring Alpine earlier!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to meThey have given me a month warranty on electronics under the dashI will still have a problem if I have multiple electronic failures in the futureHopefully we will have no problems in the futureAbra also stated they are contacting the insurance company in regards to glass particles coming from heat ventsThey said they would have to replace all vents to stop thisI think I might have some glass in my eye already as I didn't realize there was a problem until I seen glass particles on the dash

***Document Attached***
Here are pictures so you can see the damage(P1000401)

Initial Business Response /* (1000, 10, 2015/12/16) */
This has been escalated to our District Manager for resolution
Initial Consumer Rebuttal /* (2000, 13, 2015/12/16) */
Final Business Response /* (4000, 12, 2015/12/16) */
The District Manager has resolved this with the customerThe
customer is pleased