ABRA Auto Body and Glass

ABRA leadership has been in contact and has assured the customer the car will be restored back to pre loss condition at no additional expense.  The customer is satisfied with the solution.

ABRA has already been contacted by this customer as of 8/31, so we have started the resolution process with the District Manager.  Left a voicemail message for the customer to call him.

ABRA leadership was in contact with the customer and worked with the customer to resolve his concerns on Tuesday, April 24th.

Initial Business Response /* (1000, 8, 2016/03/09) */
Mr. [redacted] is not our customer, he would need to work with the corporate office.
Final Business Response /* (4000, 16, 2016/03/09) */
I just called the customer on 3/9/16. [redacted] says this is resolved by ABRA, Nate [redacted]. We have sent...

the customer a check. He is satisfied with this resolution.

I am rejecting this response because: Abra Auto Body worked on the front end of my vehicle and were the only possible cause of the cut in the radiator hose.  I had not opened the hood of my car for weeks or even months before taking my car to Abra for repair and therefore I could not have cut the hose.  Several hours after picking my car up from Abra is when my car started to overheat; this was on the side of the highway, late at night in the freezing cold, so I was unable to pinpoint the cause of the overheating.  I added water to the radiator and continued driving to Cincinnati (from Memphis, TN).  The next day I inspected the radiator and hoses and that is when I found the cut in the radiator hose.  Abra is the only possible cause of the cut because there are no moving parts in the engine compartment in close proximity to the hose that could have cut the hose.  I certainly could not have cut the hose because I did not lift the hood nor did I have any tools to use to cut the hose (I had been out of town for several months working and the night I picked up my car from Abra, I was traveling to Cincinnati for my mom's funeral).

I have left two voicemail messages for the customer; one on 10/31 and one today 11/1.  No response back.

This complaint has been escalated to the District Manager for the New Berlin repair center.  He/She will contact the customer within 24 hours to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Everything they said is entirely correct however I don't recall getting quotes on how much it would cost, however at this time I am checking on the previous damage on the vehicle.  Thank you, [redacted]

I am rejecting this response because:I have pictures of when our vehicle arrived at Abra and I have pictures of when we received it back from them. Also the battery was the only thing dead on the vehicle and know the vehicle won't charge or produce any power what so ever.

As set forth in our earlier response, ABRA initially reported the car stolen shortly after learning from the customer that the individual who had claimed to be Mr. [redacted] and picked up the vehicle was not him.  We have reported this matter to the police and have also submitted a claim to our insurance carrier.  The police investigation is ongoing.  Given the status of the investigation, it is currently premature for either ABRA or our insurance carrier to determine whether payment to the customer may be appropriate and, if so, the amount of such payment.  ABRA will continue to fully cooperate with the police and with our insurer in seeking a resolution of this matter for the customer.

Initial Business Response /* (1000, 5, 2015/07/14) */
I called and left a voicemail message for the customer this morning.
Final Business Response /* (1000, 10, 2015/07/23) */
The customer has responded to my email. I have now escalated this to our District Manager who will be contacting the...

customer for resolution.

Final Consumer Response /* (2000, 8, 2015/12/01) */
This matter has been resolved, please close this case.
Thank you,
James H.

I have spoken with the customer to gather some additional information.  I have now processed the complaint which will now get routed to the District Manager responsible for the Northland, Ohio, shop.  Our District Manager will contact the customer for resolution.

ABRA leadership has been in contact with the customer to discuss this situation, and a reimbursement check was sent to the customer on 9/22/17.  The customer appreciated the follow up, and this matter has been resolved.

This has been escalated to our District Manager who will contact the customer for resolution.

ABRA leadership has been in contact with the customer and has agreed to have a third party dealer inspect the vehicle after the repair work is completed at ABRA. The customer is satisfied with the resolution.

ABRA leadership was in contact with the customer.  Insurance carrier handled the situation with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

ABRA had already received a complaint from this customer.  The Franchise Owner of our Rochester shop is working with the KIA Dealership on the resolution to this issue.

ABRA leadership has addressed the concerns raised by this customer and checked over the entire vehicle to ensure total satisfaction.  The customer is now satisfied with the repair.