Abrazo Health Care

My grandpa was rushed to the ER here for breathing problems, he had to stay for 2 entire days in a small cubicle with no bathroom, practically no food, and minimal attention from doctors/staff. When he'd press the button to call someone for help, nobody would come. For 2 days he was only fed soup and crackers, not even a tray to eat on he had to eat directly in his bed. It was insanely noisy with other patients all around him and only a curtain separating him from a very busy hallway and other cubicles. Even visiting him was difficult, I had to wait 2 hours just to be told I couldn't see him because "Visiting hours are from 8am to 8pm" even though my other family members got to see him despite it being after 12am. After he got dismissed to go home, his wife had to pick up his medications from local pharmacies that didn't even carry the medication he was prescribed, so his wife went to both CVS pharmacy and Fry's pharmacy just to be told they both don't carry the meds he needs. This is not a good place to bring your loved ones for good care, please avoid this place at all costs.

I was there over christmas and was treated horribly on Christmas Day with a nurse who did not even know how to take vitals, who hung up on me, who walked out of the room on me, who told me to take medication anyway even though I was told not to just because she didn't want to get an answer to why. It took me over 6 hours to get my medications after I was discharged and that was with me having to make a lot of calls. I've called and complained to the supervisor so many times but nobody will call me back because they are all enjoying theirthe days well I sit in my misery

Worst experience ever, Husband was taken in by ambulance for the second time in 10 days for the worst back pain he's had, he will be needing a operation shortly. However Abrazo said they wouldn't admit him (we believe they thought he was a seeker for drugs!)
I never felt so alone in my life at 130a in a new city with a husband in so much pain and a hospital that wouldn't do anything for him.

I went into Abrazo er in peoria for high blood pressure. Nurse came in took temp and blood pressure. Doctor walked in few minutes late sat in a chair asked what is going on said high blood pressure he said we will run tests. I said no because they will charge me too much money (no insurance) and I left the er. I received bill from the er which I paid and then I received a bill from the doctor for $998.00. I called team health the physician billing company and told them my story and they said as long as the doctor suggested test if you did the test or not you have to pay the amount. I said I would be happy to pay a specialist visit of $250.00 to the doctor but I feel I shouldn't have to pay for service ALMOST rendered. No one wants to help me and I feel the doctor fees charged for not doing anything to my body is not fair. Db

Great doctors but nurses have bad bed side manners. Stay there for two days foot infection. The head nurse had little meeting in my room explain if up her kick me out there with bottle pills have take own chances with my feet against own doctor's orders. Same nurse try her best get all nurse not help me well I was there. I would use this place ever again.

This place is just pure [censored]s! I not only agree with some of the other folks statements regarding their treatment of patient, but I can tell you that their doctors are absolutely the worst. Just an example, I was in the ER and being discharge and the nurse came in and stated..."oh I was suppose to give you fluids, oh well" not only didn't they give me fluids, they didn't do [censored]t. They sure enough sent a bill though.

Daughter her first baby the experience was bad as they back stabbed us and tried to get my grand daughter removed cause she needs help not very happy about this hospital will never go back...

I have been to three of their hospitals over the years and I will never go to one again. There is a mentality of cold force, as opposed to caring, plus the heavy use of police presence. And the staff at each one made wrong statements that were immediately adopted ny others.
Have you noticed that other ERs are busy but Abrazo ERs are empty.

Endovex It enhances stimulation, depth in lovemaking and increases satisfaction level.kamdeepak pills is one of the most effective natural $exual enhancement treatments which can help someone affected by low manipulate over reproductive organs, poor erection, erectile disorders, low stimulation, low fantasies, low sperm count number and incapacity to hold erection for the period to get whole delight from the process of lovemaking. http://www.strongtesterone.com/endovex/

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would not so much as take my dog there. My mother came in Saturday (2/15/14) screaming in pain and hardly able to walk, my father had to help her to a chair. Their 'emergency' staff did not ask if she was ok, offer to help her to a seat, or even look up from their coffee and conversation. We sat in the waiting room for 20 minutes, while my mother screamed in pain. They NEVER once asked what was going on, if they could help, or come out and assess her. We left and went to another hospital. My mother has diverticulitis, and it has caused a large hole in her colon. She was in pain from the severe infection in her abdomen, and is currently (2/16/14) undergoing emergency surgery in hopes that she will be alright. The doctors told us that she could very well still die, and that had she not gone to the hospital, she WOULD have died. In my opinion Arrowhead nearly cost my mother her life. She is now fighting for her life and is looking at 6 months to a year of recovery if she survives. I feel that if you are not there to help people in an emergency (life or death) you should not be called an emergency hospital. Their coffee and conversation was more important them my dying mother.

Patient refund for $240.00 is in process. Mr. [redacted] provided an updated address 7/1/2015 for refund check to be re-sent. Kindly,[redacted]AR Management Ops Director, Phoenix NICConifer Health Solutions

Dear Ms. [redacted]: Our office is in receipt of your complaint filed with the Revdex.com. Due to the concerns expressed, our office has reviewed your account. The aforementioned account results from services rendered by Abrazo [redacted] Campus. Your primary insurance carrier, HealthNet...

processed and paid the claim with zero patient responsibility. Therefore; on November 11, 2015, refund check# [redacted] in the amount of $550.00 was mailed to you. Sincerely, [redacted]

Thank you for bringing Ms. [redacted] complaint to our attention. Please be advised resolution was mailed on 12/24/15 to the patient and your office. Attached is a copy of the response sent to Ms. [redacted] which serves as a response to his complaint filed with the Revdex.com. Since this relates to medical services, we ask that the enclosed response not be posted to your website.   If you have any other questions please feel free to contact our office at [redacted]       Thank you,  Amy F[redacted]Supervisor, Inquiry Resolution Services[redacted]

Good Morning,

sans-serif;"> This serves as response to the Revdex.com complaint ID # [redacted]: An internal investigation has been completed and the findings are as follows: Abrazo Arrowhead Campus followed our policy and completed financial counseling for [redacted] elective procedure scheduled for 1/7/2015.  The estimated amount due was calculated based on the scheduled procedure and plan benefits provided by Healthnet on 1/2/2015. Upon Healthnet’s completion of claim processing, the actual patient responsibility (per the Healthnet explanation of benefits) was less than estimated.  [redacted] has been refunded her overpayment and provided the transaction/confirmation number. On 5/14/2015 she acknowledged verbally that she is satisfied with the outcome on this complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My mother was admitted here twice, taken by an ambulance both times. She has a work injury that is related to her spine and shoulder which causes her to have seizures. She's had this injury for a year now and she has yet to find a doctor that will help her. Anyways I felt it was absolutely necessary to write a review about this horrid hospital. First time she was admitted the nurse attacked her for putting on her shirt under the hospital gown they gave her which was way too big and left her exposed, twisted her arm and pulled her I.V out of her arm. Not to mention they said she was faking and referred her to counseling after her MRI came out fine. An MRI does not show anything but the bones anyway....The second time she was admitted (last night) she was having severe tonic clonic seizures that make her body twist her nurse did nothe even come into see her. Only when a patient said you need to check on her, did she come. The nurse stuck a IV in her arm right where she was having a muscle spasm which is a big no no. Any one with common sense without a medical degree should know that. This nurse released her afterm doing some physical test to see if she was faking. The nurse said quote on quote that she knows she psychotic and because my mom couldn't walk to the cab she helped her to the cab and pushed her off the curb outside.

I had a stint in my aorta placed by this hospital I was sent by ambulance to this hospital by the VA in [redacted].After being treated badly by the surgeon I refused to see him further.I was consequently left without follow up for the surgery I recieved.Thity days after sugery I was admited to same hospitals after 13 hours on a gurney in the ER. Another 20 hrs and still no doctor.No food or water so I checked myself out.I was treated like a charity case even though the US tax payer was picking up the tab.Shame on you Az Heart for treating American war fighters in such an in excusable way.Over worked staff,un caring Drs,stay awayfrom this corporate run nightmzre

Abrazo West Campus is evaluating the accounts...

for Caprice West to determine if there are any financial assistance programs and/or extended payment arrangements that can be made. We will be working directly with Miss West on this matter.

The following is a summary of our findings to Complaint ID #[redacted]. In review of the claim, the patient’s financial responsibility (PFR) was estimated to be $888.00. Payment arrangements were made and the patient paid his PFR in full. Upon receiving payment of $641.60 from his...

insurance company, we verified his benefits and confirmed an overpayment of $246.40. Refund check #[redacted] in the amount of $246.40 was issued on July 10, 2015.  We identified a delay in the refund was a result of the patient’s calls not being escalated to the Management Team. The supervisor of the Plan Management Refunds & Credits Department has reinforced the expectation with the call center to always facilitate any escalations calls immediately to the to the Management Team for expedited review and resolution.      A call was made to the patient on July 10th notifying him of the refund being processed.  Patient voiced being satisfied with the refund.     [redacted]Patient Relations Coordinator