Abrazo Health Care

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I spoke with Mr. [redacted] this morning regarding the Issues around his Daughter's Er Visit and Billing. I have verified for him that the Billing informaiton has been updated and is being submitted to [redacted] per information received and that it will be sent electronically to them...

today. I have attached 2 documents that were signed by Mr [redacted] while his daughter was in the ER. The first one is for the Package rate of $250.00 dollars for his daughters visit to the ER, on this letter it clearly states that this is only for the Hospital and he will receive a seperate ER Physician Bill from the Physician's Billing Group. I have also attached the Consent of Admission that was signed in the Er as well by Mr. [redacted].

Once the Insurance has received the claim and processed to show the out of packet due, I will refund any overpayment immediately back to Mr. [redacted].

I told Mr. [redacted] that I would follow up with Registration at the Hospital to ensure that they are reinforcing the patient will received additional bills regarding their visit.

I have spoken with the Manager that Mr. [redacted] was speaking to in the Business office regarding this as well as the Customer Service Reps to ensure we are answering our phones promptly.

Please let me know if you need any additional information on this issue.

Sincerely:

Director, Site Operations

My son had a treatment at this hospital. The nightmare came when I got a bill 6 months later. I tried repeatedly over the past 3+ months via email, phone, contact us, etc. to find out exactly what the bill was for (no explanation, just an amount) and to make arrangements. They have never responded, today I got a letter saying they had turned account over to collections. Absolutely, the worst customer service I have seen in my 40+ years in business. I strongly recommend you do not use this facility unless you want to face an administrative nightmare.

So many BAD things to list. just a few here:.Diet was wrong diabetic after 4 meal's.. wound care NONE DR visit after 8 days Once. Party nursing station patient's lights not attended blood left on floor 2 days and counting. Food dog would not eat I brought home from there parent would not eat either, Cold rooms No Kindness or Care takes days for an answer. NOTHING positive and going on 14 days. Ready to just kidnap parent. Not fit for the homeless cannot believe Medicare would allow this to stay open. Abrazio Health care is lacking in CARE.

See attached

This complaint has been received & forwarded for investigation. I have requested the facility to provide an expedited response for you. Please direct any future complaints for the following facilities to:  [redacted]Abrazo...

[redacted] Campus (formerly [redacted] Hospital)Abrazo Central Campus (formerly [redacted] Hospital)Abrazo [redacted] (formerly [redacted])Abrazo [redacted] Campus (formerly [redacted] Hospital)Abrazo [redacted] Campus (formerly [redacted] Hospital)Abrazo [redacted] Campus (formerly [redacted] Hospital)Thank you!

Dear Ms. [redacted] Our office is in receipt of your complaint with the Revdex.com, Case #[redacted] The aforementioned account results from services rendered by our client, Arrowhead Hospital. The recipient of services related to the above referenced account has been identified...

as your minor child, [redacted]. The Conditions of Admissions (COA) is the contract between our client and yourself where you agreed to accept financial responsibility for any charges incurred resulting from medical services rendered by our client.A copy of the COA is enclosed for your review. Our client has completed a review of the services and charges on the above listed account. As a result the Emergency Room Visit level charge was confirmed as correct and consistent with the complaint presented at the time of service. Services and charges are supported by documentation as ordered by the physician. If you would like a copy of your medical records please contact the facility directly with your request. Our client's records indicate you provided [redacted] as your insurance carrier on the date of service. Per Health Net, $250.00 was determined to be your responsibility. Per your request, a copy of the itemized statement is enclosed for your records. Also enclosed is a copy of the [redacted] correspondence stating they have upheld their original determination as the claim was processed correctly; therefore you are responsible for the remaining balance of $250.00. Please note this account has not been reported to the credit reporting agencies. However, collection efforts will continue. If you have any questions regarding your dispute, please feel free to contact us at ([redacted] If you have questions regarding your account, please contact us at ([redacted]. Sincerely Stacey W[redacted]