Absolte Air Industries

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The $credit from the bank was made after I discussed the situation with them and they agreed your practices were misleading and they did not want to collect their fee under this circumstance.? In addition I was only given pages of a page contract that the bank was given, so much of my needed information was never provided to me.? Furthermore, on one page of the contract I was given, your representative, [redacted] wrote the word "waived" after the early termination fee (documentation attached).? This should have sufficed for not auto renewing my contract.? You continue to offer poor customer service and are not a reputable company.? I worked with you for nearly years and for you to treat a loyal customer this unethically is repulsive.? I would encourage no one to ever work with your company.? ? Regards, [redacted] ***

Hello Caro I am sending you this email to tell you that yesterday,? February 23, 2016, I sent you the fax that Mr [redacted] asked for so that the case would be closed against Appstar, I would like to send you a copy thru this medium but I do not know howI had called you but I received no answer, thank you for everything and if you could give me a call back I would appreciate? ? my cell number is? [redacted]

AppStar Financial has spoken with Mr [redacted] and he has told us this complaint was resolved We'd like to thank Mr [redacted] for his assistance in resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do not agree that fees were adequately disclosed but nevertheless will accept the $offer and consider complaint closed once I receive this money as it is better than nothingI do not want to deal with this company after thatAs there was a choice of two options to select from (one to do business with the company again and the other an offer for $refund), please let them know I chose the refund Thank you for your assistanceI really appreciate it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I submitted a complaint last month against ApstarThey have handled and remedied the situation right awayI just want to you contact you and get the complaint removedI have attempted to from my online profile but was unable to get the complaint deletedThank you [redacted] Roofing AZ 623.434.3900Complaint# [redacted]

As the customer reported, he received a copy of the worksheet that lists the formula and the rating factors in determining the valueOn the second page of the report it lists the amount of the damage, along with a breakdown of the labor hours necessary to repair the damage and the total of the price of the partsBelow that section is the Diminished value rating that is applied based on the value of the vehicle, the type of vehicle, the repair parts and laborThe formula for obtaining the diminished value is listed on this page.A phone number was also provided to the independent company that provides the value as well as their web address and contact information for further clarificationAt this time we will not be revising our offer as there has been nothing submitted to us that supports an actual loss in value in excess of what has been offered

The insurance company has never sent me any methodology to their fact findings on how they come up with their diminished value numbersChubb insurance did send a copy of an independent assessment but it didn't show any methods of how the appraisal was reachedAlso I have sent independent reports to validate my claim, while the chubb insurance company has only sent me emails with no details to their methods I have sent detailed info on the appraisal and worth of the car before and after the accident Chubb insurance company even stated that if I sell my car, they will consider the loss value at that time I feel selling my car for a loss is unfair and unrealistic I even suffered injury and missed work for severe whiplash, and in good faith didn't even try and claim any personal injury I just want the fair difference in the loss of value I can no longer sell my car as a certified used car, no reputable dealerships will by the car as evident of the fact finding papers I have sent the chubb insurance When the accident occured, my car had very low milage and no previous accidents The reason was to maintain the certified tag to the car to help with my future trade in Now the car is only good for auction

AppStar Financial would like to thank Mr*** for bringing this to our attention We have contacted him for additional information as our records do not show any calls to *** *** or to *** *** *** *** Mr*** has agreed to provide the number that the call originated
from so we can verify that he is blocked in our system from further calls.In regards to the complaint: AppStar Financial is in the business of selling credit card and other electronic processing services to businesses who accept cards as a form of payment from their customersFor this reason we are only interested in calling businesses and purchase our leads of business-only telephone numbers from a *** * *** vendor. AppStar Financial offers merchant’s multiple ways to be removed from our call list including but not limited to: verbal requests to the agent during the call, email requests, requests through a third party such as a Consumer Affairs agency as well as by calling 877-549-***A merchant calling that number is directed to enter their ten digit phone number followed by the # sign This automatically removes them from our callable database.We hope this adequately addresses yours and Mr*** concerns Please do not hesitate to contact me directly should require additional assistance.*** ***AppStar Financial

AppStar Financial has reviewed this merchant’s
complaint. In reviewing the notes from
when the independent sales consultant met with the merchant, the merchant was
processing in a non-compliant manner with their previous processor. AppStar Financial does not set up merchants
in a
manner which could potentially expose cardholder data and subject a
merchant to penalties and their clients to fraud
According to the consultant who met with this merchant they
had an external terminal accessing the internet through a port on their
computer, commonly referred to as passthrough or piggybacking. This is non-compliant and a security
risk. To address this, AppStar supplied
a loaner terminal and later a router. Currently
there is no mechanism that is PCI compliant which allows a merchant to
piggyback a credit card terminal through a PC.
In regards to the setup, the merchant is correct, AppStar
Financial loaned the merchant a preprogrammed plug and play terminal to use As this is plug and play, the setup and
training is conducted over the telephone by our install teamIssues arose when
the merchant did not want the terminal accessing their phone lines nor wanted
it located where their Ethernet port was located
The merchant refused to run cable to where they wanted the
terminal to be located. As this is an
infrastructure expense, this is the merchant’s responsibility. Additionally,, AppStar offered to reimburse
the merchant two hundred ninety five dollars in termination fees
To keep the processing issues in perspective, this merchant
actively processed with AppStar from January 21, through February 19,
for a total of sixty seven transactions totaling four thousand two hundred
twenty two dollars and sixty four centsReviewing the statements they
submitted at the time of the application, this is greater than their transaction
volume in November,
It should be noted that AppStar Financial was saving the
merchant nine hundred and nine dollars per year over their previous processor. These savings alone would have been
sufficient to cover the cost of running the Ethernet to their desired location
Based on the factors, the termination fee will stand as
described in the Agreement While
AppStar strives to assist every merchant we cannot be held responsible for
defects in their lines or for changes to the infrastructure at their
location. In this case, we went above
and beyond by providing the merchant a router at our own expense.
A close letter was submitted by the merchant and the account
is slated for closure in March with March processing fees waived. The Termination fee will be charged prior to
March 31st,

AppStar has spoken with Mr***. Mr*** has two accounts with us: one in *** and the other in ***. In reviewing the accounts, we determined that while the *** location was closing, the *** location was still open (ttps://www.facebook.com/iplay***/). When
asked, Mr*** explained that he was going through a change of entity at that location. We offered to waive the termination fee on both locations contingent on Mr*** opening a new account for the *** location and that location remaining open for the full term of the agreement. Barring this, we advised Mr*** that he would be charged the termination fee listed on each agreementMr*** understood but repeatedly asked if he could negotiate a lower termination fee, which was declined. We did advise him to approach his new processor *** *** *** Card about covering the termination fee, which is standard practice in the industry and would allow him to avoid incurring this costMr*** stated he would think about this and get back to usHe later responded that he wanted the accounts closed and submitted a signed closing letterAlthough Mr*** switched processors due to rates, it should be noted that AppStar Financial has a match or beat guarantee. In this case, we could have saved him additional savings beyond what the new processor offered him and this would have allowed him to avoid the termination fee on these account. Mr*** contacted us in May 2013, September and October and took advantage of this guaranteeWhile Mr*** declined the rate review offered January 2, 2018, that offer remains open to him through June 30, 2018. In the event that he chooses to accept it, the terminations fees would be refunded after days of active processing on the new accountMr*** can reach me at *** if he would like to accept this offer

AppStar would like to begin by apologizing for the issues
*** *** in addressing this. *** *** has been a client since and we greatly value our relationship with
her
In regards to the complaint, the issues that the merchant experienced
are with the carrier, AT&T and their
3G signal strength in that area. We have offered *** *** a refund on the
terminal and to switch her to a smartphone based unit, which should address the
connectivity issue. Please see attached
for the terms of that offer
In regards to the lease with ***, as AppStar Financial
is not a party to that lease we are unable to alter it*** *** has been
referred to *** to resolve that issue
We would like to thank *** *** for her assistance in addressing
this matter

AppStar Financial would like to discuss this with Mr*** If he could provide us a number we can reach him at, we believe this could be resolved in a short call We have attempted to reach him at the number provided but have not received an answer

AppStar would like to begin by apologizing for the issues
*** *** in addressing this. *** *** has been a client since and we greatly value our relationship with
her
In regards to the complaint, the issues that the merchant experienced
are with the carrier, AT&T and their
3G signal strength in that area. We have offered *** *** a refund on the
terminal and to switch her to a smartphone based unit, which should address the
connectivity issue. Please see attached
for the terms of that offer
In regards to the lease with ***, as AppStar Financial
is not a party to that lease we are unable to alter it*** *** has been
referred to *** to resolve that issue
We would like to thank *** *** for her assistance in addressing
this matter

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer we reviewed appear below
We have sent Appstar the agreement from *** which is on their website without signing up, on the very bottom of the home page under the legal linkIt clearly states all the agreements a member has without becoming a memberIt also states specifically what the rates will beThe rates can only go down from the monthly usage and it says so in the *** user agreement section 8.2bThere are also no monthly fees, there are no yearly fees, no contract length and no termination or early cancellation feesWe have sent a copy of these agreements to AppstarWe expect Appstar to beat these terms which their contracts says it will or let us out of the agreements for both of our accounts
Regards,
*** ***

AppStar Financial met with this merchant on January 31, 2014. At that time she signed an agreement for credit card processing with AppStar Financial as well as a lease with *** ***. She later cancelled the lease and AppStar Financial provided her a terminal at a reduced cost as
she was a new business.*** *** states that the rates are not what she agreed toIt should be noted that AppStar Financial differs from other processors in that we group all of our rates and fee together on page of the Agreement labeled “Rates & Fees .” We do this specifically to avoid questions of “hidden fees” which plague so many other processors.In reviewing her charges, all rates & fees were charged according to what is listed on this page with the exception of those fees which were reduced when she called in for a rate review (those fees are lower than the listed rates).Additionally, as the sales consultant lowered the fees from the standard fees listed on the application, it is clear that this page was reviewed with the merchant.AppStar Financial, in this case, relied on the merchant’s signed statement that there had been no verbal commitments made to her that were not reflected in writing on the Agreement. Without this, we would have rejected the Agreement as there would have been no way to limit what we would have been agreeing to.As the merchant has asked her attorney to address this with our Collections department, we ask that this complaint be closed due to the merchant pursuing it through a different venue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not review my set up here in the clinic. Their "consultant" that was here in my office did not even look at any of my equipment when she was here and has since then disappeared and I have not been able to even contact her. The only contact I have had is with people that have not seen the inside of my clinic, they keep sending me options to try, they suggested I run a cord throughout the clinic from the modem which is clear in the back office and we are a pediatric clinic so that would be dangerous for children to be tripping on all day. The loaner machines they sent me have all been sent back as of today. I am not asking for any money back, just simply to not be charged the early termination fee. They did not do their job making sure we were set up to use their equipment therefore we should not be responsible for having to terminate the agreement. We have a new system back up and running and we have not had ONE single issue so that confirms again that it was the only the equipment
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The responder to my complaint says that my business is to interpret DOT regulations That is indeed true...for DRUG AND ALCOHOL TESTING!!! I have very specialized knowledge in DOT compliance for interpreting how the government wants certain people drug tested for the purpose of public safety If you ever need to know anything pertaining to that, I'm your person to ask I do interpret the fine print for my clients The fine print on ONE page document that has remained the same for the past years And, any change that is made to that document, I am personally informed by phone call from my agent at the DOT The REASON I'm in business is because people are not able to do this with every government regulation The same is true with credit card processing As for disclaimers and terms of contracts that are written in point font and pages long and contain jargon about banking and other types of compliance...I'm clueless All I know is that if I were to expect a certain term length of a contract for a client of mine, I would make it CRYSTAL CLEAR what those expectations were I would not hide that term deep into the outrageously long contract The agent at Appstar asked me to settle my compliant by refunding me the upcharges they added after my contract went into effect I believe I'm also owed those upcharges I have NEVER received any statements from Appstar and never received any notice that he claims I was given Apparently, I was expected to log into some secret portal to view this information I was never notified of this AND...in order for them to collect this money, they encouraged me to ask my new processing company to pay it I asked them, they said "no" Which is good with me because I don't see why anyone should have to pay this silly fee You can close this case as me being completely unhappy to have worked with Appstar They are going to autodraft the $from my account I would call that embezzlement, except it won't be secretive or hidden Appstar is a crappy company who will go down on my list of bad companies...for whatever that is worth
Regards,
*** ***

AppStar Financial has reviewed this complaint. In this case the merchant ran a transaction
over their high ticket limit and the transaction was reversed. AppStar’s portion of the transaction was
$12.90. The remainder of the funds went
to the card issuing banks. AppStar
is
willing to refund the portion that was paid to us. We have been unable to reach the merchant and
ask that he submit his acceptance of this offer through the Revdex.com

AppStar Financial has spoken with this merchant In speaking with him, it appears as though the Agreement submitted to AppStar differs from the Agreement left with Mr*** AppStar Financial has explained o Mr*** that provided the equipment is returned in good working condition and
that his paperwork supports what he explained to us over the phone, the termination fee will be waived

AppStar Financial is in the business of selling credit card
and other electronic processing services to businesses who accept cards as a
form of payment from their customersFor this reason we are only interested in
calling businesses and purchase our leads of business-only telephone
numbers
from a *** * *** vendorWe were provided with Ms*** number ***
as being owned by a business by the name of *** *** *** which is why we
called it
AppStar Financial offers merchant’s multiple ways to be
removed from our call list including but not limited to: verbal requests to the
agent during the call, email requests, requests through a third party such as a
Consumer Affairs agency as well as by calling AppStar at 877-549-***. A merchant calling that number is directed to
enter their ten digit phone number followed by the # sign. This automatically removes them from our
callable database
A message has been left for Ms*** to ensure that we have
blocked all applicable numbers in our system as well as to advise her on how
she can prevent these calls from other companies by contacting *** * ***
We hope this adequately addresses yours and Mr***’s concerns. Please do not hesitate to contact me directly
should require additional assistance
Harry Mort
AppStar Financial