Summary: Summary: I paid Academy Bank my credit card balance on time (in full balance, as I do every month) and they marked my credit report as late because the representative specifically asked for a check as the only form of payment accepted, and it's the only form of payment NOT acceptedThey told me on a recorded line that my payment was processed and I was all set -- they never called me back to tell me it did notI only learned this payment did not go through because they can't accept checks via a notification on my credit monitoring siteAt the time, their payment website was also not working which they outsource through a 3rd partyThe Full Story: Sept 6th: I called to make the payment for full balance of credit cardNote: The hold time to make payment was nearly hours!! Their website to make payment was not working (it is outsourced to a 3rd party mycardpayment.com) and it could not recognize my email as a customer, but when I went to go create a new account it said this email was associated with customer so there was no way to resetThe 3rd party admitted this was their issue, they had to delete the account and recreate to resolve The phone call to do this to be able to make online payments was nearly another hoursSept 4:28pm I call their credit card department because I get an alert from my credit report that I missed a paymentThis call is for an hour and a halfAgent " [redacted] K" (Agent 46194) and her Supervisor have no record of my last phone call where I made my payment, I have to pull it up on my phone bill to give them the exact time and date for them to pull up the recorded call on their end that proves I made payment on timeThey apologize and acknowledge it was the customer service rep's mistake and they do not accept checks, and they acknowledged that she should have called me back for another payment method but she did not They also tell me that they will be sure that this rep is retrained on how to take payments( I have this call recorded) They then advise me this error will be removed from my credit immediately, but *I [redacted] have to report it to all three credit bureaus for them to remove it" [redacted] K" claims that's the only way their department is able to start the process remove it, and once that is complete they will remove my late fees" [redacted] K" and her Supervisor also give me another phone number to resolve the issues I was having with their 3rd party payment website (they can't do anything about their website, they can't even see online payments) which is the only reason I needed to pay by phone in the first placeFrustrated, that I have not only spend nearly hours on hold, but I now have to do more work to resolve their mistake I continue to reach out to all my credit bureaus to report so that they can "fix it on their end" November 2nd, 5:PM After speaking with Experian, I confirm that Academy Bank responded with the credit bureaus dispute that this payment was "late" (although I followed their exact directions so that they could "remove their error")I call and speak to the nicest rep, Holly (213900) with Supervisor Kyle K and she she shows genuine concern and responds that although she is in a different department and can't resolve this, that Kyle will call me the next day to be sure this is taken off my credit report immediatelyHolly also tells me that Agent " [redacted] K" (Agent 46194) lied about her name, her real name is MariettaKyle never callsNovember 6th 6:PM I call, hoping to speak to Holly and Kyle and am told there are no notes on my account on this issue and that the credit department is closedI have the rep write recount what I have explained above and read it back to me, which he does and he gives me the direct credit card line (which is different than the number on the back of the card)November 7th 3:PM Hour CallI am told that there are NO notes from the night before (although I had the rep read them back to me), or notes from any previous calls This supervisor makes me tell this story from start to finishShe then proceeds to tell me she is going to "educate me" and that I never made a payment because their rep asked for a check and they can't accept checks -- although they said on a recorded line "payment complete" This is somehow in her eyes is the customer's fault aka mineThe supervisor also claims that this is now my fault because although Academy Bank didn't call me back to tell me the payment wasn't accepted because it was a check (which was specifically requested by the rep taking the payment), the supervisor is now claiming they "sent letters in late September" to tell me my payment didn't go through even though I had provided them the payment method they asked forShe tells me that everything rep [redacted] K said on November 28th doesn't matter, I cannot speak to her or the Supervisor I spoke to before who advised me this would be taken off my credit report immediately, and I am responsible for the "late payment" and the "late fees" because I didn't respond to these letters fast enoughPlease note on the call with " [redacted] K" on Sept 28th, she openly says there is no record of them calling me or reaching out to me to notify me of the rep's mistake, for tht they apologized for many timesThe way I found out was through my credit reporting monitoring in which I called in right away on Sept 28th to find out what had happened and remade the payment given before, and the current month's paymentShe then tells me that I can file a complaint with a general mailbox, but that is my only optionThis supervisor who claims to be named "Anna", stumbles as she gives a name - which makes me believe it is fake, refuses to give her Agent ID, and hangs up when I ask for itShe also hangs up before giving me the PO box address to file this General Complaint she suggestsIf she was being honest, I don't see the need to hang up when your Agent ID is asked forThe next rep says her Agent Id: Just never do business with this card company, it's a mess -- and they will make mistakes that hurt your creditTheir customer service is horrendous, not only do they have no visibility into your online payments, but they never know any of your payments or your card balance -- for whatever reason, they cannot see it without putting you on hold for minutes +
Reading the handful of negative comments here, I am wondering if we've been using the same bankI've been wI think them for yearso now, and have enjoyed great serviceIn the times that I have needed them, they have been just wonderful, and very helpfulThe extended hours of operation were a blessing when I worked odd hoursLike any bank, there is the odd hiccup, but nothing that wasn't immediately resolvedI read nonsense about "stealing' in the reviews, it makes me question the customer complicity in any errorsThe banking industry is so heavily regulated, that these sorts of allegations simply aren't validOne must bear some personal responsibility for our own record keeping too My experience has proven to be quite positive I have, and intend to continue to recommend them to friends and family who need to be able to use the convenienceKeep up the good work! issues here or there
Academy Bank in Colorado Springs COProblems with online - The resent update caused me not to be able to even get on my account, calling doesn't work either, all it does is ringSo far everyone I spoke with is very rude
My husband and I have had Academy Bank for yearsWe just began using the mobile deposit option on their appThe last deposits were made available within a couple hours which was greatHowever, with this last deposit which I will admit was much larger, it was not available and I noticed that there was a pending debit on the account for the same amount of the depositMy husband and I called to see what was going onThe lady we spoke with advised that it was just part of the processing and the funds would be available by am the following morningHaving worked for a different bank for the past years I was ok with that answerHowever, the next morning the funds still had not been released and by that afternoon my husband and I called again to see what was going onWe were advised that they had put a hold on the check that would not be released for business daysWe advised them that we had no notice of the hold and per federal regulation CC we should have had some form of notice about the holdThey said they sent us an email which they had notWe checked all of our emails and their junk/spam folders as wellWe received nothingI advised the guy we were speaking with that per Reg CC $is to be made available the following business dayHe then replied that wasn’t trueHe kept cutting me off, not letting me finish my sentencesI told him that had we been informed there would be a hold we would have went miles down the road and just cashed the check at the bank it was drawn on as we need the funds nowHe just kept saying they told us which they did not and said that the $reg CC demands to be released didn’t apply to mobile deposits and refused to give us his supervisor or the corporate address or phone numberI have never been treated so horrible when speaking with a company and have never had someone outright deny federal regulationsOnce the funds clear which will be after my next payday, we are closing our account and will never do business with them again! I truly wish I could give zero stars to truly rate this company!
This place has shady policies and does not actually abide by the regulations set forth by the Federal Reserve BankHow they continue to be able to do business is beyond meI should have known that it was a mistake to bank with them when even the sof my account was a mess as have been several transactions and other issuesTheir customer service is horrible and unhelpfulWhen employees of a company cannot correctly cite policies nor provide them when asked, it definitely sparks concernIn three days I have heard three different statements regarding one specific policy I inquired aboutMy advice is to put your money elsewhere with someone who will treat it and you rightIf I could give stars I would
It blows me away how in the dawn of a new age and digital banking at its peak, Academy Bank continues to fail in this areaThe mobile app is outdated and hasn't been updated to support FACE ID (or even touch ID which was introduced almost years ago by Apple)Furthermore, the mobile app isn't updated to support the screen size adjustment on iPhone XVery disappointingIf a bank can't stay up-to-date with basic technical advances, especially in banking, they shouldn't be in the businessEven the smallest community banks support these featuresIf changes are not made I'll be taking my business elsewhere
When I pay my visa credit card bill, it is on hold for up to two weeks after the payment and takes up to two weeks to process the paymentTherefore, I am only able to use my card two weeks out of the month and have been trying to close this credit card accountToday alone I was on hold minutes on one call and another minutes before I hung up on another callI believe this is a secured card and I need to know how to get my initial deposit back or know if the initial deposit will be applied towards my final payment
Reading the handful of negative comments here, I am wondering if we've been using the same bankI've been wI think them for yearso now, and have enjoyed great serviceIn the times that I have needed them, they have been just wonderful, and very helpfulThe extended hours of operation were a blessing when I worked odd hoursLike any bank, there is the odd hiccup, but nothing that wasn't immediately resolvedI read nonsense about "stealing' in the reviews, it makes me question the customer complicity in any errorsThe banking industry is so heavily regulated, that these sorts of allegations simply aren't validOne must bear some personal responsibility for our own record keeping too
My experience has proven to be quite positive
I have, and intend to continue to recommend them to friends and family who need to be able to use the convenienceKeep up the good work!
issues here or there
Don’t bother calling online for help, people have been consistently rude, condescending, and even offer the incorrect informationIf you go to the lobby of an actual bank and talk to a real person you’ve got a 90% chance of getting the right information and 100% percent chance of them being nicer
I have used Academy Bank for the past years and am closing my account this weekendThey have insecure Online Banking and they have arbitrarily removed my account access at any given time with NO warningCalled to try and have this resolved, was on hold NINE minutes before hanging up and resorting to the chat optionWhen I chat with a representative, I get receive an attitudeBroken site, UNACCEPTABLE service
This is business is extraordinarily badMy husband and I had a join account with them, which they closed for no apparent reason and have not provided a satisfactory explanation forThe account was opened as a free student checking account, which would remain free until all parties are
Summary:
Summary:
I paid Academy Bank my credit card balance on time (in full balance, as I do every month) and they marked my credit report as late because the representative specifically asked for a check as the only form of payment accepted, and it's the only form of payment NOT acceptedThey told me on a recorded line that my payment was processed and I was all set -- they never called me back to tell me it did notI only learned this payment did not go through because they can't accept checks via a notification on my credit monitoring siteAt the time, their payment website was also not working which they outsource through a 3rd partyThe Full Story:
Sept 6th:
I called to make the payment for full balance of credit cardNote: The hold time to make payment was nearly hours!! Their website to make payment was not working (it is outsourced to a 3rd party mycardpayment.com) and it could not recognize my email as a customer, but when I went to go create a new account it said this email was associated with customer so there was no way to resetThe 3rd party admitted this was their issue, they had to delete the account and recreate to resolve The phone call to do this to be able to make online payments was nearly another hoursSept 4:28pm
I call their credit card department because I get an alert from my credit report that I missed a paymentThis call is for an hour and a halfAgent "*** K" (Agent 46194) and her Supervisor have no record of my last phone call where I made my payment, I have to pull it up on my phone bill to give them the exact time and date for them to pull up the recorded call on their end that proves I made payment on timeThey apologize and acknowledge it was the customer service rep's mistake and they do not accept checks, and they acknowledged that she should have called me back for another payment method but she did not They also tell me that they will be sure that this rep is retrained on how to take payments( I have this call recorded) They then advise me this error will be removed from my credit immediately, but *I* have to report it to all three credit bureaus for them to remove it"*** K" claims that's the only way their department is able to start the process remove it, and once that is complete they will remove my late fees"*** K" and her Supervisor also give me another phone number to resolve the issues I was having with their 3rd party payment website (they can't do anything about their website, they can't even see online payments) which is the only reason I needed to pay by phone in the first placeFrustrated, that I have not only spend nearly hours on hold, but I now have to do more work to resolve their mistake I continue to reach out to all my credit bureaus to report so that they can "fix it on their end"
November 2nd, 5:PM
After speaking with Experian, I confirm that Academy Bank responded with the credit bureaus dispute that this payment was "late" (although I followed their exact directions so that they could "remove their error")I call and speak to the nicest rep, Holly (213900) with Supervisor Kyle K and she she shows genuine concern and responds that although she is in a different department and can't resolve this, that Kyle will call me the next day to be sure this is taken off my credit report immediatelyHolly also tells me that Agent "*** K" (Agent 46194) lied about her name, her real name is MariettaKyle never callsNovember 6th 6:PM
I call, hoping to speak to Holly and Kyle and am told there are no notes on my account on this issue and that the credit department is closedI have the rep write recount what I have explained above and read it back to me, which he does and he gives me the direct credit card line (which is different than the number on the back of the card)November 7th 3:PM
Hour CallI am told that there are NO notes from the night before (although I had the rep read them back to me), or notes from any previous calls This supervisor makes me tell this story from start to finishShe then proceeds to tell me she is going to "educate me" and that I never made a payment because their rep asked for a check and they can't accept checks -- although they said on a recorded line "payment complete" This is somehow in her eyes is the customer's fault aka mineThe supervisor also claims that this is now my fault because although Academy Bank didn't call me back to tell me the payment wasn't accepted because it was a check (which was specifically requested by the rep taking the payment), the supervisor is now claiming they "sent letters in late September" to tell me my payment didn't go through even though I had provided them the payment method they asked forShe tells me that everything rep *** K said on November 28th doesn't matter, I cannot speak to her or the Supervisor I spoke to before who advised me this would be taken off my credit report immediately, and I am responsible for the "late payment" and the "late fees" because I didn't respond to these letters fast enoughPlease note on the call with "*** K" on Sept 28th, she openly says there is no record of them calling me or reaching out to me to notify me of the rep's mistake, for tht they apologized for many timesThe way I found out was through my credit reporting monitoring in which I called in right away on Sept 28th to find out what had happened and remade the payment given before, and the current month's paymentShe then tells me that I can file a complaint with a general mailbox, but that is my only optionThis supervisor who claims to be named "Anna", stumbles as she gives a name - which makes me believe it is fake, refuses to give her Agent ID, and hangs up when I ask for itShe also hangs up before giving me the PO box address to file this General Complaint she suggestsIf she was being honest, I don't see the need to hang up when your Agent ID is asked forThe next rep says her Agent Id: Just never do business with this card company, it's a mess -- and they will make mistakes that hurt your creditTheir customer service is horrendous, not only do they have no visibility into your online payments, but they never know any of your payments or your card balance -- for whatever reason, they cannot see it without putting you on hold for minutes +
Hi I have been with this bank since they opened in Greeley, ColoradoThey are great but recently I have been concernedThe concerning thing is when they freeze your account because you are trying to make a purchase to a online store that also has a A+ accreditation and then smashing their name by saying that they are fraudulent and unreliableIt's sadOn top of that their very long lines while not all their employees are at their counters doing their jobI hope that this bank continues to become a great business but right now it looks like lots of people are going to start being unhappy with their services
Academy Bank has very bad customer serviceInside of the bank and phone service They don't know what they are doingYou go in the bank you can't get any information about your own accountAnd of course you can't call to get itThey expect you to go on line and get anything you ask for which sucks They leave you on hold so long you have to hang up, or they never answer and if they do they ask a million stupid questions when all they need to ask is for your personal pin number
Academy Bank is the worst bank or company I've ever had business withTheir customer service is horribleMy husband was in customer service for yrs so I understand what that involvesBut the biggest complaint is the wait times on the phoneThere has been at least times I've had to call them recently & every time the wait time is at least minutesThen you get transferred and wait moreHorrible telephone serviceWe've had savings, checking & a loan thru this bank so we had to have a phone conversation with a representative quite a few timesThankfully all of the accounts are getting closed so I'll never have to deal with this "bank" againWorst telephone customer service I have ever seenWill never deal with again
I just started this account so I could do direct deposit ,usually when your money is posted on a tues they direct deposit it to your account .But I find they have charged me everytime I go to an atm to check my balance and my money isnt posted till thursday when they decide to open there doors ,whats the use of direct deposit if your going to hold my money for to hrs .With a pre paid card it directly puts it on my card This is crap and I will be closing my account today as soon as they open there doors
advertising when opening account about unsecured express loanWas told that loan based only on relationship with bank not credit scoreI have direct depositApplied for express loan that clearly states is way to rebuild creditCharged $app fee and promptly sent letter denying loan..Absolutely scam to charge $leading people with low scores can rebuild creditmy online account is flooded with their suggestions to rebuild credit with their loan and secured credit cardMy opinion is that they scam folks for app charges with the adds not matching at all with what they really do..I will move my checking account soon
Horrible customer service rude disrespectful! They send my money to the federal reserve! My money does not need the government involved it my hard earned money! My transaction are between me and my bank not the government unless I authorize it!
Summary: Summary: I paid Academy Bank my credit card balance on time (in full balance, as I do every month) and they marked my credit report as late because the representative specifically asked for a check as the only form of payment accepted, and it's the only form of payment NOT acceptedThey told me on a recorded line that my payment was processed and I was all set -- they never called me back to tell me it did notI only learned this payment did not go through because they can't accept checks via a notification on my credit monitoring siteAt the time, their payment website was also not working which they outsource through a 3rd partyThe Full Story: Sept 6th: I called to make the payment for full balance of credit cardNote: The hold time to make payment was nearly hours!! Their website to make payment was not working (it is outsourced to a 3rd party mycardpayment.com) and it could not recognize my email as a customer, but when I went to go create a new account it said this email was associated with customer so there was no way to resetThe 3rd party admitted this was their issue, they had to delete the account and recreate to resolve The phone call to do this to be able to make online payments was nearly another hoursSept 4:28pm I call their credit card department because I get an alert from my credit report that I missed a paymentThis call is for an hour and a halfAgent " [redacted] K" (Agent 46194) and her Supervisor have no record of my last phone call where I made my payment, I have to pull it up on my phone bill to give them the exact time and date for them to pull up the recorded call on their end that proves I made payment on timeThey apologize and acknowledge it was the customer service rep's mistake and they do not accept checks, and they acknowledged that she should have called me back for another payment method but she did not They also tell me that they will be sure that this rep is retrained on how to take payments( I have this call recorded) They then advise me this error will be removed from my credit immediately, but *I [redacted] have to report it to all three credit bureaus for them to remove it" [redacted] K" claims that's the only way their department is able to start the process remove it, and once that is complete they will remove my late fees" [redacted] K" and her Supervisor also give me another phone number to resolve the issues I was having with their 3rd party payment website (they can't do anything about their website, they can't even see online payments) which is the only reason I needed to pay by phone in the first placeFrustrated, that I have not only spend nearly hours on hold, but I now have to do more work to resolve their mistake I continue to reach out to all my credit bureaus to report so that they can "fix it on their end" November 2nd, 5:PM After speaking with Experian, I confirm that Academy Bank responded with the credit bureaus dispute that this payment was "late" (although I followed their exact directions so that they could "remove their error")I call and speak to the nicest rep, Holly (213900) with Supervisor Kyle K and she she shows genuine concern and responds that although she is in a different department and can't resolve this, that Kyle will call me the next day to be sure this is taken off my credit report immediatelyHolly also tells me that Agent " [redacted] K" (Agent 46194) lied about her name, her real name is MariettaKyle never callsNovember 6th 6:PM I call, hoping to speak to Holly and Kyle and am told there are no notes on my account on this issue and that the credit department is closedI have the rep write recount what I have explained above and read it back to me, which he does and he gives me the direct credit card line (which is different than the number on the back of the card)November 7th 3:PM Hour CallI am told that there are NO notes from the night before (although I had the rep read them back to me), or notes from any previous calls This supervisor makes me tell this story from start to finishShe then proceeds to tell me she is going to "educate me" and that I never made a payment because their rep asked for a check and they can't accept checks -- although they said on a recorded line "payment complete" This is somehow in her eyes is the customer's fault aka mineThe supervisor also claims that this is now my fault because although Academy Bank didn't call me back to tell me the payment wasn't accepted because it was a check (which was specifically requested by the rep taking the payment), the supervisor is now claiming they "sent letters in late September" to tell me my payment didn't go through even though I had provided them the payment method they asked forShe tells me that everything rep [redacted] K said on November 28th doesn't matter, I cannot speak to her or the Supervisor I spoke to before who advised me this would be taken off my credit report immediately, and I am responsible for the "late payment" and the "late fees" because I didn't respond to these letters fast enoughPlease note on the call with " [redacted] K" on Sept 28th, she openly says there is no record of them calling me or reaching out to me to notify me of the rep's mistake, for tht they apologized for many timesThe way I found out was through my credit reporting monitoring in which I called in right away on Sept 28th to find out what had happened and remade the payment given before, and the current month's paymentShe then tells me that I can file a complaint with a general mailbox, but that is my only optionThis supervisor who claims to be named "Anna", stumbles as she gives a name - which makes me believe it is fake, refuses to give her Agent ID, and hangs up when I ask for itShe also hangs up before giving me the PO box address to file this General Complaint she suggestsIf she was being honest, I don't see the need to hang up when your Agent ID is asked forThe next rep says her Agent Id: Just never do business with this card company, it's a mess -- and they will make mistakes that hurt your creditTheir customer service is horrendous, not only do they have no visibility into your online payments, but they never know any of your payments or your card balance -- for whatever reason, they cannot see it without putting you on hold for minutes +
Reading the handful of negative comments here, I am wondering if we've been using the same bankI've been wI think them for yearso now, and have enjoyed great serviceIn the times that I have needed them, they have been just wonderful, and very helpfulThe extended hours of operation were a blessing when I worked odd hoursLike any bank, there is the odd hiccup, but nothing that wasn't immediately resolvedI read nonsense about "stealing' in the reviews, it makes me question the customer complicity in any errorsThe banking industry is so heavily regulated, that these sorts of allegations simply aren't validOne must bear some personal responsibility for our own record keeping too My experience has proven to be quite positive I have, and intend to continue to recommend them to friends and family who need to be able to use the convenienceKeep up the good work! issues here or there
Academy Bank in Colorado Springs COProblems with online - The resent update caused me not to be able to even get on my account, calling doesn't work either, all it does is ringSo far everyone I spoke with is very rude
My husband and I have had Academy Bank for yearsWe just began using the mobile deposit option on their appThe last deposits were made available within a couple hours which was greatHowever, with this last deposit which I will admit was much larger, it was not available and I noticed that there was a pending debit on the account for the same amount of the depositMy husband and I called to see what was going onThe lady we spoke with advised that it was just part of the processing and the funds would be available by am the following morningHaving worked for a different bank for the past years I was ok with that answerHowever, the next morning the funds still had not been released and by that afternoon my husband and I called again to see what was going onWe were advised that they had put a hold on the check that would not be released for business daysWe advised them that we had no notice of the hold and per federal regulation CC we should have had some form of notice about the holdThey said they sent us an email which they had notWe checked all of our emails and their junk/spam folders as wellWe received nothingI advised the guy we were speaking with that per Reg CC $is to be made available the following business dayHe then replied that wasn’t trueHe kept cutting me off, not letting me finish my sentencesI told him that had we been informed there would be a hold we would have went miles down the road and just cashed the check at the bank it was drawn on as we need the funds nowHe just kept saying they told us which they did not and said that the $reg CC demands to be released didn’t apply to mobile deposits and refused to give us his supervisor or the corporate address or phone numberI have never been treated so horrible when speaking with a company and have never had someone outright deny federal regulationsOnce the funds clear which will be after my next payday, we are closing our account and will never do business with them again! I truly wish I could give zero stars to truly rate this company!
This place has shady policies and does not actually abide by the regulations set forth by the Federal Reserve BankHow they continue to be able to do business is beyond meI should have known that it was a mistake to bank with them when even the sof my account was a mess as have been several transactions and other issuesTheir customer service is horrible and unhelpfulWhen employees of a company cannot correctly cite policies nor provide them when asked, it definitely sparks concernIn three days I have heard three different statements regarding one specific policy I inquired aboutMy advice is to put your money elsewhere with someone who will treat it and you rightIf I could give stars I would
It blows me away how in the dawn of a new age and digital banking at its peak, Academy Bank continues to fail in this areaThe mobile app is outdated and hasn't been updated to support FACE ID (or even touch ID which was introduced almost years ago by Apple)Furthermore, the mobile app isn't updated to support the screen size adjustment on iPhone XVery disappointingIf a bank can't stay up-to-date with basic technical advances, especially in banking, they shouldn't be in the businessEven the smallest community banks support these featuresIf changes are not made I'll be taking my business elsewhere
When I pay my visa credit card bill, it is on hold for up to two weeks after the payment and takes up to two weeks to process the paymentTherefore, I am only able to use my card two weeks out of the month and have been trying to close this credit card accountToday alone I was on hold minutes on one call and another minutes before I hung up on another callI believe this is a secured card and I need to know how to get my initial deposit back or know if the initial deposit will be applied towards my final payment
Reading the handful of negative comments here, I am wondering if we've been using the same bankI've been wI think them for yearso now, and have enjoyed great serviceIn the times that I have needed them, they have been just wonderful, and very helpfulThe extended hours of operation were a blessing when I worked odd hoursLike any bank, there is the odd hiccup, but nothing that wasn't immediately resolvedI read nonsense about "stealing' in the reviews, it makes me question the customer complicity in any errorsThe banking industry is so heavily regulated, that these sorts of allegations simply aren't validOne must bear some personal responsibility for our own record keeping too
My experience has proven to be quite positive
I have, and intend to continue to recommend them to friends and family who need to be able to use the convenienceKeep up the good work!
issues here or there
Don’t bother calling online for help, people have been consistently rude, condescending, and even offer the incorrect informationIf you go to the lobby of an actual bank and talk to a real person you’ve got a 90% chance of getting the right information and 100% percent chance of them being nicer
I have used Academy Bank for the past years and am closing my account this weekendThey have insecure Online Banking and they have arbitrarily removed my account access at any given time with NO warningCalled to try and have this resolved, was on hold NINE minutes before hanging up and resorting to the chat optionWhen I chat with a representative, I get receive an attitudeBroken site, UNACCEPTABLE service
This is business is extraordinarily badMy husband and I had a join account with them, which they closed for no apparent reason and have not provided a satisfactory explanation forThe account was opened as a free student checking account, which would remain free until all parties are
Summary:
Summary:
I paid Academy Bank my credit card balance on time (in full balance, as I do every month) and they marked my credit report as late because the representative specifically asked for a check as the only form of payment accepted, and it's the only form of payment NOT acceptedThey told me on a recorded line that my payment was processed and I was all set -- they never called me back to tell me it did notI only learned this payment did not go through because they can't accept checks via a notification on my credit monitoring siteAt the time, their payment website was also not working which they outsource through a 3rd partyThe Full Story:
Sept 6th:
I called to make the payment for full balance of credit cardNote: The hold time to make payment was nearly hours!! Their website to make payment was not working (it is outsourced to a 3rd party mycardpayment.com) and it could not recognize my email as a customer, but when I went to go create a new account it said this email was associated with customer so there was no way to resetThe 3rd party admitted this was their issue, they had to delete the account and recreate to resolve The phone call to do this to be able to make online payments was nearly another hoursSept 4:28pm
I call their credit card department because I get an alert from my credit report that I missed a paymentThis call is for an hour and a halfAgent "*** K" (Agent 46194) and her Supervisor have no record of my last phone call where I made my payment, I have to pull it up on my phone bill to give them the exact time and date for them to pull up the recorded call on their end that proves I made payment on timeThey apologize and acknowledge it was the customer service rep's mistake and they do not accept checks, and they acknowledged that she should have called me back for another payment method but she did not They also tell me that they will be sure that this rep is retrained on how to take payments( I have this call recorded) They then advise me this error will be removed from my credit immediately, but *I* have to report it to all three credit bureaus for them to remove it"*** K" claims that's the only way their department is able to start the process remove it, and once that is complete they will remove my late fees"*** K" and her Supervisor also give me another phone number to resolve the issues I was having with their 3rd party payment website (they can't do anything about their website, they can't even see online payments) which is the only reason I needed to pay by phone in the first placeFrustrated, that I have not only spend nearly hours on hold, but I now have to do more work to resolve their mistake I continue to reach out to all my credit bureaus to report so that they can "fix it on their end"
November 2nd, 5:PM
After speaking with Experian, I confirm that Academy Bank responded with the credit bureaus dispute that this payment was "late" (although I followed their exact directions so that they could "remove their error")I call and speak to the nicest rep, Holly (213900) with Supervisor Kyle K and she she shows genuine concern and responds that although she is in a different department and can't resolve this, that Kyle will call me the next day to be sure this is taken off my credit report immediatelyHolly also tells me that Agent "*** K" (Agent 46194) lied about her name, her real name is MariettaKyle never callsNovember 6th 6:PM
I call, hoping to speak to Holly and Kyle and am told there are no notes on my account on this issue and that the credit department is closedI have the rep write recount what I have explained above and read it back to me, which he does and he gives me the direct credit card line (which is different than the number on the back of the card)November 7th 3:PM
Hour CallI am told that there are NO notes from the night before (although I had the rep read them back to me), or notes from any previous calls This supervisor makes me tell this story from start to finishShe then proceeds to tell me she is going to "educate me" and that I never made a payment because their rep asked for a check and they can't accept checks -- although they said on a recorded line "payment complete" This is somehow in her eyes is the customer's fault aka mineThe supervisor also claims that this is now my fault because although Academy Bank didn't call me back to tell me the payment wasn't accepted because it was a check (which was specifically requested by the rep taking the payment), the supervisor is now claiming they "sent letters in late September" to tell me my payment didn't go through even though I had provided them the payment method they asked forShe tells me that everything rep *** K said on November 28th doesn't matter, I cannot speak to her or the Supervisor I spoke to before who advised me this would be taken off my credit report immediately, and I am responsible for the "late payment" and the "late fees" because I didn't respond to these letters fast enoughPlease note on the call with "*** K" on Sept 28th, she openly says there is no record of them calling me or reaching out to me to notify me of the rep's mistake, for tht they apologized for many timesThe way I found out was through my credit reporting monitoring in which I called in right away on Sept 28th to find out what had happened and remade the payment given before, and the current month's paymentShe then tells me that I can file a complaint with a general mailbox, but that is my only optionThis supervisor who claims to be named "Anna", stumbles as she gives a name - which makes me believe it is fake, refuses to give her Agent ID, and hangs up when I ask for itShe also hangs up before giving me the PO box address to file this General Complaint she suggestsIf she was being honest, I don't see the need to hang up when your Agent ID is asked forThe next rep says her Agent Id: Just never do business with this card company, it's a mess -- and they will make mistakes that hurt your creditTheir customer service is horrendous, not only do they have no visibility into your online payments, but they never know any of your payments or your card balance -- for whatever reason, they cannot see it without putting you on hold for minutes +
Hi I have been with this bank since they opened in Greeley, ColoradoThey are great but recently I have been concernedThe concerning thing is when they freeze your account because you are trying to make a purchase to a online store that also has a A+ accreditation and then smashing their name by saying that they are fraudulent and unreliableIt's sadOn top of that their very long lines while not all their employees are at their counters doing their jobI hope that this bank continues to become a great business but right now it looks like lots of people are going to start being unhappy with their services
Academy Bank has very bad customer serviceInside of the bank and phone service They don't know what they are doingYou go in the bank you can't get any information about your own accountAnd of course you can't call to get itThey expect you to go on line and get anything you ask for which sucks They leave you on hold so long you have to hang up, or they never answer and if they do they ask a million stupid questions when all they need to ask is for your personal pin number
Hello, Please see attached response. Thank you,*** ***Academy BankCustomer Relations Specialist
Academy Bank is the worst bank or company I've ever had business withTheir customer service is horribleMy husband was in customer service for yrs so I understand what that involvesBut the biggest complaint is the wait times on the phoneThere has been at least times I've had to call them recently & every time the wait time is at least minutesThen you get transferred and wait moreHorrible telephone serviceWe've had savings, checking & a loan thru this bank so we had to have a phone conversation with a representative quite a few timesThankfully all of the accounts are getting closed so I'll never have to deal with this "bank" againWorst telephone customer service I have ever seenWill never deal with again
I just started this account so I could do direct deposit ,usually when your money is posted on a tues they direct deposit it to your account .But I find they have charged me everytime I go to an atm to check my balance and my money isnt posted till thursday when they decide to open there doors ,whats the use of direct deposit if your going to hold my money for to hrs .With a pre paid card it directly puts it on my card This is crap and I will be closing my account today as soon as they open there doors
advertising when opening account about unsecured express loanWas told that loan based only on relationship with bank not credit scoreI have direct depositApplied for express loan that clearly states is way to rebuild creditCharged $app fee and promptly sent letter denying loan..Absolutely scam to charge $leading people with low scores can rebuild creditmy online account is flooded with their suggestions to rebuild credit with their loan and secured credit cardMy opinion is that they scam folks for app charges with the adds not matching at all with what they really do..I will move my checking account soon
I think they are a bad a
s bank yoPlus being in Walmart is great
Horrible customer service rude disrespectful! They send my money to the federal reserve! My money does not need the government involved it my hard earned money! My transaction are between me and my bank not the government unless I authorize it!