Academy Honda at Old Bridge

Dear Mrand Mrs***, On behalf of DCH Academy Honda, please accept our apologies for any inconvenience this may have causedThis is not an example of the quality service we wish to provide and we hope that you find this to be an isolated incident, Upon review of your concern, when we first consummated your deal we used good credit tier, especially being a repeat Honda customer with Honda Finance we thought the approval would be fine, when Honda Finance got back to us they gave us a lower tier because of past late payments, We attempted several time to rehash with Honda to keep your numbers the same before having to call you but regrettably we were unsuccessfulThe credit report doesn’t show exact payment history that we would have been able to see, only after speaking to Honda did we find this information outWhen [redacted] our finance director found out how upset you were about the tier being higher he consulted with his supervisor and asked if the dealership could absorb the difference as a goodwillWe also offered you a year oil change program to show our deepest appreciation for your business and keep you as a customerWe hope that you will accept our apology and hope you are enjoying your new Civic, we would also like to take this opportunity to thank you for your continued patronage and support DCH in the futurePlease do not hesitate to contact us if you have further questionsWe look forward to future opportunities to be of service to youThanks DCH Academy Honda Team

Dear Mr ***, We are sorry that we couldnt find the exact color combo that you were looking for but are intentions are always to deliver the best customer service that we possibly canI looked into your transaction and your refund of deposit was processed 2/04/Typically the credit card refund can take serveral day due to the credit card companiesPlease give it the proper time for the refund tranaction to take placeFeel free to contact me ###-###-#### for any furthur question [redacted] Gerneral sales Manger/ DCH Academy Honda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear, [redacted] thanks for contacting us regarding your recent purchase,I spoke to Mike your sales associate about your deal and originilly you wanted to lease, The leasing option is always cheaper than owning (financing) because you are only paying for a portion of the cars for years and at the end you return the carThe reason we offered you the finance was because we did not receive a lease approval due to your credit scoreI also looked into your trade value and condition and we offered you $as trade value, The mustang showed on the Carfax to have prior owners and an accidentThe car still needed some bodywork to be done and it had 78,miles , Your payoff was $9675, I hope you understand that trade value is based on condition cosmetic and mechanicalWe also offered you a discount on the selling price of the new carMSRP was $and we sold the vehicle to you for $I looked up your deal and we also gave you a year of oil changes as a good gesturePlease feel free to contact me if you have any additional questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
** ***

Hi ***,
I received notification that the check was mailed out on Wednesday 02/18/16 from Oregon, please allow to business days to received the check, its on it's way

Dear, *** I hope at this point after visiting us after your purchase we explained everything to your satisfactionThere is a lot of info when purchasing a car and it can be confusiongLet me know if there is anything else you may need pertaining your purchase and I want to thank you for
being a loyal customer of DCH Academy Honda

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:In reference to complaint ID *** the business reached out to me directly and we have resolved the issue satisfactorily Please remove any complaints against the businessThank you*** ***

Hello,
Thank you for reviewing/analyzing the problem at handI was called by
Joe (GM)/N on Monday 10/26 letting me know of the solution and it will be addressed on Tuesday and contact Joseph directly if I have any concernsOn the call I let them know of my concern about taking the car back at this point after dealership having the car for so long and who is to say what else will go wrong after I take it back upon the "repair"I will accept the car with some type of warranty...I got a call from N on Wednesday now telling me that the car still not fixed and parts have been orderedI called Joseph (GM) saturday and upon no answer I left him a voicemailNo returned call I called again today/Monday and left another voicemailI just want my money back at this pointI feel as I have been let down by this dealership and folksPlease assistThank you,
Complaint: ***
I am rejecting this response because:
Regards,***

Hi,

I sold my 2016 Honda Accord to DCH Academy Honda. They got in touch with me based on my request to sell my car through KBB. I first met with their Sales agent Tyler Hyman on 1/4/19 so that they could appraise the car. I informed them at that point itself that I need a quick closure as I was leaving the country on 1/16. I met them again on 1/7/19 to complete the sale formalities and I was assured that they would give me the balance payment before 1/16 after completing their formalities with DCU through which my car was financed.
Though the process wit DCH was completed on 1/9, I still havent got my check back despite multiple follow ups. Tyler has been unreachable since the sale of the car. Even mails to Tyler and his manager Adrian Acosta are not answered. I did not expect such unprofessional behavior by DCH and if they had informed me upfront about they not being able to close it before 1/16, I would have gone elsewhere.
Appreciate a response from DCH academy on this

To whom this may concern,
The customer and I have come to an agreementCustomer will provide OEM brake padsDealer, as one time courtesy, will
install brake pads for the customerAlso Dealer will pay half (1/2) of the purchase price for OEM brake padsCustomer will be reimbursed the amount promised within weeks after installation of pads on vehicle
Thanks
*** ***
###-###-####

Dear Mr***, We apologies you haven't received your refund in a reasonable time frame. We have no intention of keeping your
depositAt this point since you have disputed the charge I can call the credit card company and let them know the deposit was owned to you

We would like to apologize on behalf of American Honda for the frustrations you are experiencing having your recall completed. Due to the volume of vehicles associated with this recall, many parts have gone on national backorder. This has caused unexpected delays in receiving parts. As a...

dealership, DCH Academy Honda would like to help you resolve your issue, if possible. Please contact our Director, [redacted] or the Service Manager, [redacted] at ###-###-#### to assist in resolving your issue.

Dear Mr. and Mrs. [redacted], On behalf of DCH Academy Honda, please accept our apologies for any inconvenience this may have caused. This is not an example of...

the quality service we wish to provide and we hope that you find this to be an isolated incident, Upon review of your concern, when we first consummated your deal we used good credit tier, especially being a repeat Honda customer with Honda Finance we thought the approval would be fine, when Honda Finance got back to us they gave us a lower tier because of past late payments, We attempted several time to rehash with Honda to keep your numbers the same before having to call you but regrettably we were unsuccessful. The credit report doesn’t show exact payment history that we would have been able to see, only after speaking to Honda did we find this information out. When [redacted] our finance director found out how upset you were about the tier being higher he consulted with his supervisor and asked if the dealership could absorb the difference as a goodwill. We also offered you a 3 year oil change program to show our deepest appreciation for your business and keep you as a customer. We hope that you will accept our apology and hope you are enjoying your new Civic, we would also like to take this opportunity to thank you for your continued patronage and support DCH in the future. Please do not hesitate to contact us if you have further questions. We look forward to future opportunities to be of service to you. Thanks DCH Academy Honda Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here...
As a company we use the carfax to detect prior accidents and we also put the used vehicles through a thorough 150 point inspection.  At time of delivery the carfax which mr [redacted] signed did not show the accident.   We also did not detect any...

accident at time of inspection nor did we see poor repairs performed due to a prior accident.  Certainly no frame damage, unibody damage or upper radiator support damage or repairs were performed that we viewed.  I asked mr [redacted] to meet me at [redacted] where we put the car on the lift to view along with the [redacted] service director.   At that time once again we did not notice anything repaired or replaced or poorly repaired or replaced underneath the vehicle and specifically near the front of the car where the accident was listed on the vin check site which is what mr [redacted] showed to us.  As a company we do not use vin check because we feel carfax is more thorough however not perfect as carfax did not pick up this accident in this circumstance for whatever reason.  That's why we do the 150 point inspection.  Between carfax and inspection we feel confident we would pick up prior accidents, especially when poorly fixed
 Based on all of this information I approved $1500 in good will from the dealership in the form of a check along with a release to be sent to mr [redacted].  At this point greg and his attorney have refused the offer and our attorney revised the release several times but not to their expectations.  At this point the attorneys are in contact and the matter is now out of my hands as the GM of the dealership. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was sold a vehicle with clean multipoint inspection but "as is" and it has many issues and fixing 1 concern doesn't make it better.
 
I thank you for fixing the noise problem and I haven't reached out because this 1 fix took me through 4 weeks and 5 people and 10 calls to address. So thank you but no thank you.
I very disappointed in the dealership and I appreciate the help after I reached out to suitable parties to raise the concern.
feel free to call me and discuss. 
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  I hope going forward they will take the time to explain the details instead of rushing people out of the office.I am going down again, this time to see if there is a software update to fix a compatibility issue. 
Regards, [redacted]

Dear Mr [redacted], We are sorry that we couldnt find the exact color combo that you were looking for but are intentions are always to deliver the best customer service that we possibly can. I looked into your transaction and your refund of deposit was processed 2/04/2014. Typically the credit...

card refund can take serveral day due to the credit card companies. Please give it the proper time for the refund tranaction to take place. Feel free to contact me ###-###-#### for any furthur question.
 [redacted] Gerneral sales Manger/ DCH Academy Honda

Dear, [redacted] thanks for contacting us regarding your recent purchase,I spoke to Mike your sales associate about your deal and originilly you wanted to lease, The leasing option is always cheaper than owning (financing) because you are only paying for a portion of the cars for 3 years...

and at the end you return the car. The reason we offered you the finance was because we did not receive a lease approval due to your credit score. I also looked into your trade value and condition and we offered you $9500 as trade value, The mustang showed on the Carfax to have 3 prior owners and an accident. The car still needed some bodywork to be done and it had 78,000 miles , Your payoff was $9675, I hope you understand that trade value is based on condition cosmetic and mechanical. We also offered you a discount on the selling price of the new car. MSRP was $24565 and we sold the vehicle to you for $23900. I looked up your deal and we also gave you a year of oil changes as a good gesture. Please feel free to contact me if you have any additional questions.