Academy Honda at Old Bridge

I looked into the matter regarding "Hazardous material disposal" It is applied at most dealerships, it is for shop supplies such as rags lubrications parts cleaners and other Misc. items. Not all shop work requires this item. I spoke to [redacted] our service manager and we want to retain...

you as a valued customer of DCH Academy [redacted]. We can refund you the $7 or on your next service we will take care of your next oil change, Let me know which you prefer.

Complaint:...

[redacted]
Thank you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or Wednesday. Still awaiting for the check, so rejecting response as of now.
Regards,
[redacted]

Review: I went to the dealership for 4-wheel alignment service on 7/22. After service, I noticed a charge of $7 "MISC. CHARGES" on the receipt. When I asked, they said it was "Hazardous material disposal / Misc. supplies". I didn't replace any part for my 4-wheel alignment service and no other service was done for the day, but DCH charged it anyway. I don't think other dealerships will charge "Hazardous material disposal / Misc. supplies" fee for a 4-wheel alignment service.Desired Settlement: Hope to get a better explanation from Honda on this issue. Thanks.

Business

Response:

I looked into the matter regarding "Hazardous material disposal" It is applied at most dealerships, it is for shop supplies such as rags lubrications parts cleaners and other Misc. items. Not all shop work requires this item. I spoke to [redacted] our service manager and we want to retain you as a valued customer of DCH Academy Honda. We can refund you the $7 or on your next service we will take care of your next oil change, Let me know which you prefer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 11/15/14 I shopped around for a car. When I went into Honda they had me there for well over 4 1/2 hours to lease a car.

I left with a new lease car Honda Coupe with a payment of $369.00 for 3 years =$13300 +$2400 down payment +$9600 buy out my payment of my Mustang with only 78,000 mile. The key machine was broke so they told me to come back and pick up the key Monday. 11/17/14 I went into Honda to pick up my key and was greeted by another supervisor that told me that I cannot lease the car I have to purchase the car. changing my payment from $369 to $430. Which now is $30,960 +$2400 down payment + $9600 buy out so my wonderful deal is now $42,960. for a car with a sticker price of $23.900.They never called me to tell me this was happening. My car MUSTANG that I traded in for the lease pluse put down additional money $2400.was no where on the lot. -so now I am stuck with a whole different payment schedule and amount. If I didn't qualify for the lease they should have explained that Saturday not lie and keep me there to take my car. After going thru all of the numbers it appears that the "TRADE-IN" isn't actually a trade in because the whole amount of the car is $7600 more than what I was quoted SAT so my car doesn't come into play here at all.

Basically I feel like I am a victim of a " BAIT n SIWTCH"Desired Settlement: when I complained they offered me a free oil change.....

Hello an oil change is $40 bucks this change in terms is costing me $60 a month for 6 years -that is NOT a service

if they bothered to offer me free lifetime maintenance or possibly give me the car I wanted - a coupe with w sunroof

they couldn't give me that because the package that the car comes with would have put me a a higher payment -$425.00 ----however

they let me leave with the new car then pull the rug right out from under me and tell me this is how it is done.

I don't care about what awards they have won in the past this is not right.

to keep you for hours then give you something that you can afford then take the payment and jack it up $60 buck a month for 6 years.

NOT GOOD BUSINESS

I had an offer at a Ford dealer but they didn't have the car I wanted. If I am purchasing a vehicle I should get what I want without all or this lieing and cheating. I have heard that these things happen but this is ridiculous.

Business

Response:

Dear, [redacted] thanks for contacting us regarding your recent purchase,I spoke to Mike your sales associate about your deal and originilly you wanted to lease, The leasing option is always cheaper than owning (financing) because you are only paying for a portion of the cars for 3 years and at the end you return the car. The reason we offered you the finance was because we did not receive a lease approval due to your credit score. I also looked into your trade value and condition and we offered you $9500 as trade value, The mustang showed on the Carfax to have 3 prior owners and an accident. The car still needed some bodywork to be done and it had 78,000 miles , Your payoff was $9675, I hope you understand that trade value is based on condition cosmetic and mechanical. We also offered you a discount on the selling price of the new car. MSRP was $24565 and we sold the vehicle to you for $23900. I looked up your deal and we also gave you a year of oil changes as a good gesture. Please feel free to contact me if you have any additional questions.

Review: I have been lied to by finance manager of DCH academy Honda Old Bridge NJ. I had purchased an 06 Honda CRV and then got swindled into taking the extended powertrain warranty for 2400.00 by his extreme hard selling techniques. Then I decided I do not want the warranty and then he said that I would have to call him to cancel it after 60 days I called to cancel and he never put in the cancellation. I then upgraded to an 08 CRV 3 months about later and that was in January 2015. It is now may and I had not received the 2400.00 refund for the 06 CRV. I called him numerous times asking where my refund was and I heard several different stories. Now, when I went to purchase the 08 I declined the 2400.00 powertrain extended warranty and he sneakily snuck it in the price un labeled so I did not see it. He then switched the price on the 08 Honda CRV to reflect a higher amount and lied about why it was so high. After I agreed to that price and signed the contract he then told me that the extended warranty 2400.00 was included in the price and that he had to do that in order to allow me to upgrade my vehicle. HE LIED TO ME TO OBTAIN THE SALE AND THEN TOLD ME CANCEL IT JUST AFTER 60 DAYS. I called in feburary to cancel and the extended warranty company first extended told me that the dealership has to cancel it for me. I called the Finance manager and told him that I wanted to cancel and he never put the cancellation in and her it is May and I still did not see the 2400. refund that goes to my lien holder. I had to go down to Honda and sat for 2 hours asking him many times for the copy of the cancellation for the 06 CRV and money and also for a copy of the CANCELLATION FOR MY 08 CRV AS I HAD CALLED AND REQUESTED THE COPY from him and was wanting to know when am I going to get bot AND NO RESULTS, I still need to know where my 2400.00 for my 08 CRV is at and I heard many different stories from all employees about where my refund is.Desired Settlement: I want my refund for my 08 CRV given to my Lien holder to reduce my loan amount. I want th finance dept to be audited and customers to be called to be asked if they had any problems cancelling their extended warranty, lies from any salesperson , bait and switch, or mistruths at all. I want to make sure this did not happen to other customers, if so it needs to be investigated.

Consumer

Response:

My name is [redacted]....I again unfortunately found out that another salesman named that I bought my 06 Honda from lie to me about a theft protection $299 charge. he told me that in order to buy the 06 Honda CRV that I need to purchase a separate section at jeans on the window fee in order to purchase the vehicle and he said no matter what in order to get the beautiful I had to buy the $299 insurance and the road hazard as well for $450. so now no one told me that because I don't have my 06 Honda CRV that I no longer need the $450 road hazard protection and somebody's never called me back to tell me that they just like to keep my money I would like that refunded as well because I was pressured into signing the document and I have witnesses of that as well so I want a total of 750 dollars back from Honda now in addition to my other complaint.

Business

Response:

Dear Mr. [redacted], Service contracts are offered to all customers as an option, It is up to the consumer to decide if the service contracts are beneficial for their usage. We do apologize the time it took for you to receive your cancelation refund, It usually takes 6 to 8 weeks for a refund to come through and sometimes longer. At this time you have received your cancelation refund and all other questions answered. Nitin will continue to work with you for any other questions or concerns you may have we hope that we can continue to have you as a valued customer in the near future.

Review: I received a letter in the mail to bring in my 2013[redacted], per your sales manager. Saying to offer me a good deal. I had 17 months left on my lease. I opted to add on remote start $399 as advertised [redacted]s website, which was agreed upon. The dealer has signs up all over 1 hr and 45 minutes to get your car purchased - and keys and off you go - I was in the dealership from 1:00 pm - 6:00 PM. I signed my lease initial agreement to trade the car at 2:30. I assumed I'd be there another hour, and was meeting friends for lunch.

The dealership was not overly busy. It was the 4th of July. I wasn't brought into the room until 4:30 to sign on my paperwork, where the finance manager failed to break down the deal, he just handed me paper after paper to sign. My pame it was dueyments went up to $506 from 4:47, but I had to add excessive wear / tear coverage to the vehicle. Which brought my payments up to $569. The car was ready and had been ready over 1 hour while I waited to sign the papers. I called the dealer on Saturday after reviewing the terms of my lease, confused as to why the car which was sold to me at $23,288 but was not reflected on the lease papers at that price anywhere. THey kept telling the fees, and the fact I had 5308 negative equality to roll into the new car. I didn't want to give up my previous[redacted], I had no problems or complaints with it. add in I had to drive to the dealer spend over 1 hour in traffic to try and get this settled. I still do not have remote start installed, and that's yet another trip and additional miles on the car to get it installed. I should have been informed Friday, when I bought this car - I would be waiting another week to get remote start installed, I missed lunch with friends, " The sales manager [redacted] said he was going to send me $100 " for my incipience. But again, I failed to see the great deal the letter offered me. I was not offered anything just a bottle of water. The numbers don't reflect the deal.Desired Settlement: I felt my concerns were ignored by the sales manager, my rep was very upset, and wanted it resolved. My sales rep I have no problem with, and it's a shame it'll give him a bad review. I've been a loyal customer with DCH, I've purchased this would my 4th car from that dealer. I am done. It felt like I didn't get any deal or have any appreciation given the fact I'm only in NJ for 8 years, and they are the only dealership I've ever done business with. This experience has left a bad taste in my mouth. Apparently customer loyalty means nothing. he Kept offering to take of the wear / tear coverage but without out I am then liable for any damage over $500 to the car. I do not feel I should have to driven down to the dealership the next day to figure out why the numbers did not add up. By the time I have everything, I will have made 4 trips to old bridge, the second to explain, 3rd to install remote, 4th one to have the plates installed. Round trip roughly 33 miles, 100 miles.

Business

Response:

Dear, [redacted] I hope at this point after visiting us after your purchase we explained everything to your satisfaction. There is a lot of info when purchasing a car and it can be confusiong. Let me know if there is anything else you may need pertaining your purchase and I want to thank you for being a loyal customer of DCH Academy Honda

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I hope going forward they will take the time to explain the details instead of rushing people out of the office.I am going down again, this time to see if there is a software update to fix a compatibility issue.

Regards,

Review: I went into this Honda dealer only for an oil change on 8/5/15. I was told I also needed a cooling system exchange for 139.95. I agreed to that since [redacted] told me it was time to do it. He continued to add on services that he said needed to be done such as power steering exchange and transmission exchange among other things which I declined out of aggravation and told him I would discuss it with my husband when he was in NJ next week.

After waiting for over 2 hours I went looking for my car which was still with the mechanic. I asked to see a manager but was told he was busy with another customer. This same thing was said about a half hour before to another irritated customer. My "oil change" took me 2 1/2 hours of sitting there.

When I got home I went to file my papers and saw they had preformed this same service on my car (coolant exchange among other things) on 11/14/14. I also had the power steering exchange and transmission exchange that they told me I needed already done at another Honda dealer on 4/14/14.

I had called and asked for the manager and was put through voice mail to the general manager and left a message but my call was not returned. I then got onto their website customer service on 8/11 and left a message there for someone to return my call and explained the problem but no one has returned my call.

Not only did they tell me I needed and charge for 139.95 for the same service they did within the past year, they also tried to sell me other services that had been already done on my car. To add insult to injury no one there will respond to me. Something smells very funny at DCH Academy Honda and I think they should be investigated.Desired Settlement: I would like my money returned. I think their rating should be lowered and I think their service practices should be investigated.

Business

Response:

We spoke to Ms. [redacted] this morning and resolved her issue. I agreed to refund her for the service and offered her a $100 service credit for the inconvenience. I still wasn’t clear how she tried to reach someone at the dealership and was unable to. She was very pleased with the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I requested to provide services related to re-call for my honda pilot 2008 model. When they fixed it they called me to pickup the vehicle. When I went for pickup, they ask me to pay for the repair that I never requested for. Now they are not releasing my car unless I pay for the service I never requested for nor agreed on. I do not know how to get release my car.Desired Settlement: I am not willing to pay for the replacement of parts that I never requested. They can remove the new part and put the old one back ( original part ) and release my car.

Business

Response:

[redacted]i requested us to order the spare tire hoist and when scheduling the service appointment. Another service advisor wrote up the repair order and during the process, the customer cancelled the replacement of the spare tire hoist. Unfortunately, there was a communication issue and this created the confusion. The hoist was replaced and the customer was not charged as a goodwill gesture on behalf of DCH Academy Honda. The issue has been resolved. ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I recently bought pre owned 2009 Land Rover LR2 with 93k miles on the vehicle. At the test drive I advised of the noise coming from the "rear right" but was advised it just a front right tire and the noise traveling to rear. I was give 35 point multi point inspection report along with agreed at the sale of 130 point multi point inspection report stating requires front right tire and no other major issues. Also took a drive me the technician at the end and still was advised to change the tire or live with the noise.

Now at this point I am not convinced so I brought the lr2 to [redacted] 10/17 for multi point inspection and they advised the noise is coming due to bad rear differential and it will cost $3k+.

I called preowned Mgr at Honda 1145am and advised of the findings. Now I have called the manager twice 3pm and still without resolution from the dealership. Wish me luck and thank you reading.Desired Settlement: I would like the Honda dealership to fix the problem with warranty or refund all my money.

Business

Response:

We will address your concern in regards to the noise you are hearing which is due to the aggressive tire. We will replace the tires and lets road test the vehicle to make sure the road noise is gone.

Consumer

Response:

Hello,Thank you for reviewing/analyzing the problem at hand. I was called by Joe (GM)/N on Monday 10/26 letting me know of the solution and it will be addressed on Tuesday and contact Joseph directly if I have any concerns. On the call I let them know of my concern about taking the car back at this point after dealership having the car for so long and who is to say what else will go wrong after I take it back upon the "repair". I will accept the car with some type of warranty...I got a call from N on Wednesday now telling me that the car still not fixed and parts have been ordered. I called Joseph (GM) saturday and upon no answer I left him a voicemail. No returned call I called again today/Monday and left another voicemail.I just want my money back at this point. I feel as I have been let down by this dealership and folks. Please assist.Thank you, Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Response: Dear Mr. [redacted] it’s been about two weeks since you have picked up your vehicle, The issue of the road noise was corrected and I am sure because I haven’t heard from you since you picked up your vehicle that it everything is now good to go. If you have any other concerns please feel free to contact me. Thanks Joe S

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was sold a vehicle with clean multipoint inspection but "as is" and it has many issues and fixing 1 concern doesn't make it better. I thank you for fixing the noise problem and I haven't reached out because this 1 fix took me through 4 weeks and 5 people and 10 calls to address. So thank you but no thank you.I very disappointed in the dealership and I appreciate the help after I reached out to suitable parties to raise the concern.feel free to call me and discuss.

Regards,

[redacted]

Review: Honda issued a recall concerning their airbags and my vehicle fell under this recall. The letter concerning said recall instructed the owner to schedule a replacement with the local Honda dealer. I then decided to call to make an appointment with DCH Honda. The customer service representative told me it would take a week to order the replacement part, and Honda would contact me when the part arrived. After a week, I had not received a call. I then called again, and was given the same response. On August 17, I arrived at DCH Honda in person to schedule an airbag replacement, only to be told it would take two weeks for the part to arrive. I do not understand how Honda can issue a massive recall and not have the replacement parts. I have contacted Honda's corporate headquarters all to no avail.Desired Settlement: For Honda to conduct the repairs for the recall they issued.

Business

Response:

We would like to apologize on behalf of American Honda for the frustrations you are experiencing having your recall completed. Due to the volume of vehicles associated with this recall, many parts have gone on national backorder. This has caused unexpected delays in receiving parts. As a dealership, DCH Academy Honda would like to help you resolve your issue, if possible. Please contact our Director, [redacted] or the Service Manager, [redacted] at ###-###-#### to assist in resolving your issue.

Review: Good day!

I have not received full refund for the extended warranties contract cancelled within grace period (30 days).

Tried to communicate with dealership over the phone/e-mail I've got no response.Desired Settlement: Refund of the balance - $1706.65.

Business

Response:

[redacted] , thank you for reaching out, I will be happy to assist you with you issue. Please give me an opportunity to look into the matter to see what the cause of the delay was. I will get back to you early next week with a resolution. Thanks [redacted]

Consumer

Response:

Review: [redacted]

Thank you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or Wednesday. Still awaiting for the check, so rejecting response as of now.

Regards,

Business

Response:

Hi [redacted], I received notification that the check was mailed out on Wednesday 02/18/16 from Oregon, please allow 4 to 5 business days to received the check, its on it's way.

Review: I was wondering if you can help me out. Back n in December of 2012, I purchased a 2013. Honda Accord from dch academy honda in old bridge, nj. At the time I purchased the vehicle, I also purchased a road hazzard warranty and extended mechanical failure contract through fidelity warranty services which was purchased through dch academy honda. Back in March I traded in the vehicle and their Paramus nj location because they had the vehicle I wanted. I brought all the paperwork to dch academy honda to receive a refund for the unused portion of the extended warranty and road hazzard contracts, which amounts in 1015.61 in refunds. The process normally take 4-6 weeks, which I have done several times in the past. I have contacted fidelity warranty services and the contracts have been cancelled, but the dealership has to issue the check. I have contacted dch academy honda many times and they keep saying I should be getting the refund shottly. It is now 4 months later and I still do not have a refund check. I am getting a run around. Can you help me?Desired Settlement: I want a refund of 1015.61 for the unused portion of the extended mechanical failure and road hazzard contract

Business

Response:

Yes, The process is, when Fidelity is canceled which can take the time you mentioned they will forward the money to our accounting department and we will cut a check for you, I just have to verify that my accounting office received the refund from Fidelity, To expedite matter email me you information to [redacted] and if you remember the name of the person that was helping you that would be great so I can pick up were they left off.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Walked into the dealership ready to purchase a new car on 01/30/2014. The new car in the trim and model that I wish to purchase does not come in the color that I wanted. They asked me to put down a deposit of $500 so that they may search for inventory else where. I stressed on the need to complete the purchase by the next day on 01/31/2014 and I was told that I should get a call in the morning. I called the dealership the next day about noon on 01/30/2014 to inquire the inventory search and was told that they are only to have a new car ready on Monday 02/03/2014. I informed the dealership that it would have been too late and I wish to have a refund of my deposit. The sales person and a sales manager called [redacted] promised that a refund will be processed as soon as possible. Yet on Wednesday 02/05/2014 upon a phone call to the dealership only yielded a response that they will look into it.Desired Settlement: A dispute charge has been filed with my credit card company and I expect them to refund the deposit call in full as agreed multiple times by the dealership.

Business

Response:

Dear Mr [redacted], We are sorry that we couldnt find the exact color combo that you were looking for but are intentions are always to deliver the best customer service that we possibly can. I looked into your transaction and your refund of deposit was processed 2/04/2014. Typically the credit card refund can take serveral day due to the credit card companies. Please give it the proper time for the refund tranaction to take place. Feel free to contact me ###-###-#### for any furthur question.

[redacted] Gerneral sales Manger/ DCH Academy Honda

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

H[redacted]