From: B [redacted] , Chris Date: Thu, Sep 17, at 1:PMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>We use [redacted] Wet Switch® Flood DetectorA solid state control designed to help prevent flooding, damage to carpets, walls, furniture,ceilings, etcNow has a buitest and reset button for easier installationTurns system offwhen detecting moisture due to condensate or drain leaksOne or two drops will cause WetSwitch to turn off a unit, alerting a serviceman to a moisture problemA lit LED indicates the WetSwitch is activated and has turned the unit off.This is directly from [redacted] ’s web siteThe [redacted] Trap is a safety device designed to protect from clogged drains it also prevents odors from coming back up the drain line from a floor drain or waste drainObviously we umbrage with another contractor stating we use something that will purposely generate a service call This is a completely ridiculous statement Gas Guard or No Vent both tools are readily available at a HVAC Vendor Chris B [redacted] CroppMetcalfe Services###-###-####www.croppmetcalfe.com [redacted] ***Fairfax, VA *** [redacted]
This letter is in regards to a complaint filed by [redacted] Ms [redacted] came to our store on 7/21/to purchase a vacuum and was taken care of by our employee JustinShe told him that her carpets were very old and thick and that her current vacuum was very hard to pushHe showed her around the store and demonstrated all of the vacuums that we sellShe decided on the [redacted] because it was the lightest vacuum we sell at poundsShe tested it in our store and it was very easy for her to pushShe then asked how it would work on her carpeting and was told that any vacuum she purchased would be harder to push on her thick shag than it would be on a carpetShe asked about our return policy and was informed that once a vacuum was used it could no longer be sold as new, because of health purposesThat vacuum would then have to be sold as a floor model/slightly used, thus the reason for a restocking feeShe was told this multiple times and still decided to purchase the machineTwo days later she came to return the vacuum and it had clearly been usedJustin informed her that since it had been used we would have to charge her the $restocking fee as discussedShe claimed she was never told this and that she wanted a full refundJustin told her that he had informed her of this multiple times and that there was video and audio to prove it [redacted] then asked Justin to call the owner, which he didAfter speaking to the owner, Justin told her that she could either pay the $restocking fee or keep the vacuumAfter a little back and forth, [redacted] took her vacuum and left our storeUpon reviewing the video and audio, it clearly shows that Justin told Ms[redacted] three times that once she used the vacuum it could never be sold as new again and that there would be a restocking feeFor this reason, we have decided that Ms [redacted] can either keep her vacuum or return it and pay the $restocking feeTo ensure that this situation does not occur again in the future, we are going to post multiple signs along with already having our audio and videoKim Finocchi
On 6/11/customer called for a spring tune-up.
Technician performed spring tuand found the system low on refrigerant
Tech offered to do leak search and customer declined and initialed the decline
box on the invoice. Tech also recommended water safety devices
on
equipment. The first product was a ** Trap that goes on the primary drain
that turns the system off in case of a clogged drain to protect from
flooding. The second device was a wet switch that is designed to shut
down the system in case water was in the emergency pan. We installed
gas-guard caps on the refrigerant access ports. CroppMetcalfe has chosen
this brand because it has a better seal than the no-vent brand and the JB
brand. The tool that opens the caps no matter what brand is not special
order they can be purchased at any HVAC supply store. This year when we
came out for the seasonal maintenance we found the unit low on refrigerant
again and we offered to do a leak search customer declined
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The fact remains that the service that was to remedy the problem we were having did not permanently fix the AC unit since less than a year the same problem did reoccurAll the bells and whistles CroppMetcalf put inside of the unit did not prevent the same exact problem from continuing to occur; therefore I had no choice but find a highly recommended AC Tecnician to take care of it since CroppMetcalf did return my message to them about this problem. The Independent Technician said he has seen this same pattern take place with other clients of his that are asking for repair to find the companies are merely just wanting to sell other products instead of actually repairing the thing that actually needs fixingHe was able to find and repair the problem without having to overcharge for a "leak search" which did repair and fill the unit with the needed refrigerantThe CroppMetcalf Technician went ahead to fill the unit to test and continued to charge for the amount (pds of refrigerant) to get it working but unfortunately was not the permanent and actual repair and therefore why I am addressing this in the first place. Again, it seems incredible to me if the Independent Technician I hired who has been in business since say the Gas Guards were preventing him from working on our unit and have to do a rush order on a tool to open it up in order to work on itI know he was not making that up since that is what caused more of a delay! Also nothing ridiculous about the fact that the ** Trap blocks dirt build up since the clear tube is in an "S" shape which causes the unit to shut downWhat was pointed out to me, is that the shortest distance between two points is a "straight line" which causes no blockage and has not ever since!
As I offered before the Infependent Technician can be contacted for verification of what was conveyed to me to the Better Buisiness Bureau.
Regards,
*** ***
In reference to complaint ID [redacted], this resolution is satisfactory to me. But for their to be 7 service calls before someone came up with the solution to replace the thermostat, I consider that completely unacceptable. So maybe “scam artist” isn’t the proper term b/c I don’t think CM gains anything from these continued service calls. Maybe the technicians need to be better trained, or perhaps given the authority to replace a faulty part rather than running through a bunch of tests and telling the customer that the issue is fixed. You stated that you were having issues with that manufacturer’s thermostats, why then wait so long for this final repair?
Regards,
[redacted]
I have attached latest service ticket/invoice showing we did everything possible at no charge to fix system. At this point due to age of system we recommend replacement which customer is speaking with our Comfort Adviser Chris D[redacted]. Customer at this point needs to make a decision on...
The Tech stated that the expansion tank would need to be replaced, which was incorrect. The boiler drain valve needed to be replaced. Reseating the valve would not be a fix. We installed a cap to prevent the valve from weeping. The tech only charged for the service call and installed the cap at no...
charge. We will issue a refund for the $ 105.95 service charge and tech has been brought into office for coaching.
CroppMetcalfe apologizes for your frustration although we completely disagree with the "scam artist" comment. One of CroppMetcalfe's core values is integrity and in no way does CroppMetcalfe scam customers. Point of fact, we have responded every time there has been an issue and with an...
intermittent issue it is sometimes hard to diagnose a problem on mechanical equipment when the unit is functioning upon arrival. We do think the solution is to replace the faulty thermostat which we did last night. We had a few problems with that particular manufacturer's thermostat so replacing their faulty one with our new Aprilaire thermostat should be the solution going forward. We will not charge for the new thermostat since we do not see any thermostat being part of the replacement proposal. Finally, we will refund $400 as compensation for your inconvenience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.[redacted]
Regards,
[redacted]
From: B[redacted], Chris Date: Mon, Dec 7, 2015 at 2:34 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to ID [redacted]: As stated in Ben K[redacted]’s response dated 8/10/15: “The service call on 06/20/15 was a direct result of a lack of proper maintenance on the equipment and not related to the installation or production of the equipment. This is not covered by the warranty.” Here is the part of the contract stating this which customer signed:Here is the invoice description which resulted in the charge: [[Tech #[redacted] Service Date: 06/20/2015]] Checked no a/c RTU found clogged drain line cleaned up and checked operations of condensate switch working good at this time all unit running ,will take little while before cools down at the from area. Clogged drain lines are not covered under the 1 year parts and labor warranty. Customer had the opportunity to purchase a maintenance plan which includes inspections and declined which would have taken care of this issue. Chris B[redacted]Residential Operations ManagerCroppMetcalfe Services###-###-####www.croppmetcalfe.com[redacted]Fairfax, VA [redacted] CM-Services-Logo
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
unreasonable. CroppMetcalfe has made a fair offer:$790 refund and a free maintenance in the spring. $1790 refund and no further obligations from CroppMetcalfe. CroppMetcalfe has taken all measures to resolve this mechanical issue including replacing system, getting manufacture involved numerous times and numerous service calls at no charge even though warranty expired in December 2011.
Your refund was processed on 8/21 and receipt emailed to [redacted]. If we have the wrong email address please let me know. I apologize for the miscommunication regarding needing a policy for us to quote a new system. That certainly is not the case.
This letter is in regards to a complaint filed by [redacted]. Ms. [redacted] came to our store on 7/21/15 to purchase a vacuum and was taken care of by our employee Justin. She told him that her carpets were very old and thick and that her current vacuum was very hard to push. He showed her...
around the store and demonstrated all of the vacuums that we sell. She decided on the [redacted] because it was the lightest vacuum we sell at 8.9 pounds. She tested it in our store and it was very easy for her to push. She then asked how it would work on her carpeting and was told that any vacuum she purchased would be harder to push on her thick shag than it would be on a normal carpet. She asked about our return policy and was informed that once a vacuum was used it could no longer be sold as new, because of health purposes. That vacuum would then have to be sold as a floor model/slightly used, thus the reason for a restocking fee. She was told this multiple times and still decided to purchase the machine. Two days later she came to return the vacuum and it had clearly been used. Justin informed her that since it had been used we would have to charge her the $50 restocking fee as discussed. She claimed she was never told this and that she wanted a full refund. Justin told her that he had informed her of this multiple times and that there was video and audio to prove it. [redacted] then asked Justin to call the owner, which he did. After speaking to the owner, Justin told her that she could either pay the $50 restocking fee or keep the vacuum. After a little back and forth, [redacted] took her vacuum and left our store. Upon reviewing the video and audio, it clearly shows that Justin told Ms.[redacted] three times that once she used the vacuum it could never be sold as new again and that there would be a restocking fee. For this reason, we have decided that Ms. [redacted] can either keep her vacuum or return it and pay the $50 restocking fee. To ensure that this situation does not occur again in the future, we are going to post multiple signs along with already having our audio and video. Kim Finocchi
Please see attached invoices/service tickets. They have the itemized prices which were charged. We are a flat rate company and do not provide an itemized cost or parts vs labor. Once again we have been more then fair and specifically on the second visit, provided a number of chargeable items for no cost to you. If you would like, CroppMetcalfe can refund the 2 service agreements signed up for on the first visit for a total of $300. That of course will eliminate any benefit of being a CroppMetcalfe contract customer. Let me know if this is agreeable and we will process the $300 refund in 10-14 business days.
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Tue, Dec 22, 2015 at 8:49 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] I’m not responding fast enough or in the proper fashion, but this is my second email to you after you closed the complaint. The complaint has not been resolved and will not be resolved until someone at Croppe Metcalfe communicates with me![redacted]###-###-#### (Cell)###-###-#### (Fax)email: info@[redacted].com
The call was booked as a leaking water heater. When the tech arrived customer stated she wanted a tankless water heater. The tech informed the customer the tankless had to be installed on an exterior wall which is not true. CroppMetcale spoke with the customer to apologize for the inconvenience and...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The arrogance of this company in their response. It clearly shows that they do not represent the good of the community they service. The only reason they responded to me, was because I filed this complaint. I called them on September 14, 2016, and tried to work something out, and they could not even bother to return my phone until a day after Revdex.com contacted them with the complaint. Thanks goodness we as consumers have an organization like Revdex.com. Other than that, this company clearly exemplifies a company not to use. I asked for the fund refund, Croppmetcalf did not offer it. I do however except my money back because no service was ever done. Croppmetcalfe can not even tell you how they gain access to the property. They did not get by the tenant, I did not let in. Just more lies. As a local business man, I am overwhelmed that a organization like Croppmetcalfe has decided to put me on their, "do not service list", arrogance. Like I would ever use the again.
Regards,
[redacted]
From: B[redacted], Chris Date: Thu, Sep 17, 2015 at 1:20 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>We use [redacted] Wet Switch® Flood DetectorA solid state control designed to help prevent flooding, damage to carpets, walls, furniture,ceilings, etc. Now has a built-in test and reset button for easier installation. Turns system offwhen detecting moisture due to condensate or drain leaks. One or two drops will cause WetSwitch to turn off a unit, alerting a serviceman to a moisture problem. A lit LED indicates the WetSwitch is activated and has turned the unit off.This is directly from [redacted]’s web site. The ** Trap is a safety device designed to protect from clogged drains it also prevents odors from coming back up the drain line from a floor drain or waste drain. Obviously we umbrage with another contractor stating we use something that will purposely generate a service call. This is a completely ridiculous statement. Gas Guard or No Vent both tools are readily available at a HVAC Vendor. Chris B[redacted]CroppMetcalfe Services###-###-####www.croppmetcalfe.com[redacted]Fairfax, VA [redacted]
From: B [redacted] , Chris Date: Thu, Sep 17, at 1:PMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>We use [redacted] Wet Switch® Flood DetectorA solid state control designed to help prevent flooding, damage to carpets, walls, furniture,ceilings, etcNow has a buitest and reset button for easier installationTurns system offwhen detecting moisture due to condensate or drain leaksOne or two drops will cause WetSwitch to turn off a unit, alerting a serviceman to a moisture problemA lit LED indicates the WetSwitch is activated and has turned the unit off.This is directly from [redacted] ’s web siteThe [redacted] Trap is a safety device designed to protect from clogged drains it also prevents odors from coming back up the drain line from a floor drain or waste drainObviously we umbrage with another contractor stating we use something that will purposely generate a service call This is a completely ridiculous statement Gas Guard or No Vent both tools are readily available at a HVAC Vendor Chris B [redacted] CroppMetcalfe Services###-###-####www.croppmetcalfe.com [redacted] ***Fairfax, VA *** [redacted]
This letter is in regards to a complaint filed by [redacted] Ms [redacted] came to our store on 7/21/to purchase a vacuum and was taken care of by our employee JustinShe told him that her carpets were very old and thick and that her current vacuum was very hard to pushHe showed her around the store and demonstrated all of the vacuums that we sellShe decided on the [redacted] because it was the lightest vacuum we sell at poundsShe tested it in our store and it was very easy for her to pushShe then asked how it would work on her carpeting and was told that any vacuum she purchased would be harder to push on her thick shag than it would be on a carpetShe asked about our return policy and was informed that once a vacuum was used it could no longer be sold as new, because of health purposesThat vacuum would then have to be sold as a floor model/slightly used, thus the reason for a restocking feeShe was told this multiple times and still decided to purchase the machineTwo days later she came to return the vacuum and it had clearly been usedJustin informed her that since it had been used we would have to charge her the $restocking fee as discussedShe claimed she was never told this and that she wanted a full refundJustin told her that he had informed her of this multiple times and that there was video and audio to prove it [redacted] then asked Justin to call the owner, which he didAfter speaking to the owner, Justin told her that she could either pay the $restocking fee or keep the vacuumAfter a little back and forth, [redacted] took her vacuum and left our storeUpon reviewing the video and audio, it clearly shows that Justin told Ms[redacted] three times that once she used the vacuum it could never be sold as new again and that there would be a restocking feeFor this reason, we have decided that Ms [redacted] can either keep her vacuum or return it and pay the $restocking feeTo ensure that this situation does not occur again in the future, we are going to post multiple signs along with already having our audio and videoKim Finocchi
On 6/11/customer called for a spring tune-up.
Technician performed spring tuand found the system low on refrigerant
Tech offered to do leak search and customer declined and initialed the decline
box on the invoice. Tech also recommended water safety devices
on
equipment. The first product was a ** Trap that goes on the primary drain
that turns the system off in case of a clogged drain to protect from
flooding. The second device was a wet switch that is designed to shut
down the system in case water was in the emergency pan. We installed
gas-guard caps on the refrigerant access ports. CroppMetcalfe has chosen
this brand because it has a better seal than the no-vent brand and the JB
brand. The tool that opens the caps no matter what brand is not special
order they can be purchased at any HVAC supply store. This year when we
came out for the seasonal maintenance we found the unit low on refrigerant
again and we offered to do a leak search customer declined
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The fact remains that the service that was to remedy the problem we were having did not permanently fix the AC unit since less than a year the same problem did reoccurAll the bells and whistles CroppMetcalf put inside of the unit did not prevent the same exact problem from continuing to occur; therefore I had no choice but find a highly recommended AC Tecnician to take care of it since CroppMetcalf did return my message to them about this problem. The Independent Technician said he has seen this same pattern take place with other clients of his that are asking for repair to find the companies are merely just wanting to sell other products instead of actually repairing the thing that actually needs fixingHe was able to find and repair the problem without having to overcharge for a "leak search" which did repair and fill the unit with the needed refrigerantThe CroppMetcalf Technician went ahead to fill the unit to test and continued to charge for the amount (pds of refrigerant) to get it working but unfortunately was not the permanent and actual repair and therefore why I am addressing this in the first place. Again, it seems incredible to me if the Independent Technician I hired who has been in business since say the Gas Guards were preventing him from working on our unit and have to do a rush order on a tool to open it up in order to work on itI know he was not making that up since that is what caused more of a delay! Also nothing ridiculous about the fact that the ** Trap blocks dirt build up since the clear tube is in an "S" shape which causes the unit to shut downWhat was pointed out to me, is that the shortest distance between two points is a "straight line" which causes no blockage and has not ever since!
As I offered before the Infependent Technician can be contacted for verification of what was conveyed to me to the Better Buisiness Bureau.
Regards,
*** ***
In reference to complaint ID [redacted], this resolution is satisfactory to me. But for their to be 7 service calls before someone came up with the solution to replace the thermostat, I consider that completely unacceptable. So maybe “scam artist” isn’t the proper term b/c I don’t think CM gains anything from these continued service calls. Maybe the technicians need to be better trained, or perhaps given the authority to replace a faulty part rather than running through a bunch of tests and telling the customer that the issue is fixed. You stated that you were having issues with that manufacturer’s thermostats, why then wait so long for this final repair?
Regards,
[redacted]
I have attached latest service ticket/invoice showing we did everything possible at no charge to fix system. At this point due to age of system we recommend replacement which customer is speaking with our Comfort Adviser Chris D[redacted]. Customer at this point needs to make a decision on...
replacement.
The Tech stated that the expansion tank would need to be replaced, which was incorrect. The boiler drain valve needed to be replaced. Reseating the valve would not be a fix. We installed a cap to prevent the valve from weeping. The tech only charged for the service call and installed the cap at no...
charge. We will issue a refund for the $ 105.95 service charge and tech has been brought into office for coaching.
CroppMetcalfe apologizes for your frustration although we completely disagree with the "scam artist" comment. One of CroppMetcalfe's core values is integrity and in no way does CroppMetcalfe scam customers. Point of fact, we have responded every time there has been an issue and with an...
intermittent issue it is sometimes hard to diagnose a problem on mechanical equipment when the unit is functioning upon arrival. We do think the solution is to replace the faulty thermostat which we did last night. We had a few problems with that particular manufacturer's thermostat so replacing their faulty one with our new Aprilaire thermostat should be the solution going forward. We will not charge for the new thermostat since we do not see any thermostat being part of the replacement proposal. Finally, we will refund $400 as compensation for your inconvenience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.[redacted]
Regards,
[redacted]
From: B[redacted], Chris Date: Mon, Dec 7, 2015 at 2:34 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to ID [redacted]: As stated in Ben K[redacted]’s response dated 8/10/15: “The service call on 06/20/15 was a direct result of a lack of proper maintenance on the equipment and not related to the installation or production of the equipment. This is not covered by the warranty.” Here is the part of the contract stating this which customer signed:Here is the invoice description which resulted in the charge: [[Tech #[redacted] Service Date: 06/20/2015]] Checked no a/c RTU found clogged drain line cleaned up and checked operations of condensate switch working good at this time all unit running ,will take little while before cools down at the from area. Clogged drain lines are not covered under the 1 year parts and labor warranty. Customer had the opportunity to purchase a maintenance plan which includes inspections and declined which would have taken care of this issue. Chris B[redacted]Residential Operations ManagerCroppMetcalfe Services###-###-####www.croppmetcalfe.com[redacted]Fairfax, VA [redacted] CM-Services-Logo
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The offer of $790 in addition to the $1790 is...
unreasonable. CroppMetcalfe has made a fair offer:$790 refund and a free maintenance in the spring. $1790 refund and no further obligations from CroppMetcalfe. CroppMetcalfe has taken all measures to resolve this mechanical issue including replacing system, getting manufacture involved numerous times and numerous service calls at no charge even though warranty expired in December 2011.
Your refund was processed on 8/21 and receipt emailed to [redacted]. If we have the wrong email address please let me know. I apologize for the miscommunication regarding needing a policy for us to quote a new system. That certainly is not the case.
This letter is in regards to a complaint filed by [redacted]. Ms. [redacted] came to our store on 7/21/15 to purchase a vacuum and was taken care of by our employee Justin. She told him that her carpets were very old and thick and that her current vacuum was very hard to push. He showed her...
around the store and demonstrated all of the vacuums that we sell. She decided on the [redacted] because it was the lightest vacuum we sell at 8.9 pounds. She tested it in our store and it was very easy for her to push. She then asked how it would work on her carpeting and was told that any vacuum she purchased would be harder to push on her thick shag than it would be on a normal carpet. She asked about our return policy and was informed that once a vacuum was used it could no longer be sold as new, because of health purposes. That vacuum would then have to be sold as a floor model/slightly used, thus the reason for a restocking fee. She was told this multiple times and still decided to purchase the machine. Two days later she came to return the vacuum and it had clearly been used. Justin informed her that since it had been used we would have to charge her the $50 restocking fee as discussed. She claimed she was never told this and that she wanted a full refund. Justin told her that he had informed her of this multiple times and that there was video and audio to prove it. [redacted] then asked Justin to call the owner, which he did. After speaking to the owner, Justin told her that she could either pay the $50 restocking fee or keep the vacuum. After a little back and forth, [redacted] took her vacuum and left our store. Upon reviewing the video and audio, it clearly shows that Justin told Ms.[redacted] three times that once she used the vacuum it could never be sold as new again and that there would be a restocking fee. For this reason, we have decided that Ms. [redacted] can either keep her vacuum or return it and pay the $50 restocking fee. To ensure that this situation does not occur again in the future, we are going to post multiple signs along with already having our audio and video. Kim Finocchi
Please see attached invoices/service tickets. They have the itemized prices which were charged. We are a flat rate company and do not provide an itemized cost or parts vs labor. Once again we have been more then fair and specifically on the second visit, provided a number of chargeable items for no cost to you. If you would like, CroppMetcalfe can refund the 2 service agreements signed up for on the first visit for a total of $300. That of course will eliminate any benefit of being a CroppMetcalfe contract customer. Let me know if this is agreeable and we will process the $300 refund in 10-14 business days.
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Tue, Dec 22, 2015 at 8:49 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] I’m not responding fast enough or in the proper fashion, but this is my second email to you after you closed the complaint. The complaint has not been resolved and will not be resolved until someone at Croppe Metcalfe communicates with me![redacted]###-###-#### (Cell)###-###-#### (Fax)email: info@[redacted].com
The call was booked as a leaking water heater. When the tech arrived customer stated she wanted a tankless water heater. The tech informed the customer the tankless had to be installed on an exterior wall which is not true. CroppMetcale spoke with the customer to apologize for the inconvenience and...
issued a full refund. Tech has been documented.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The arrogance of this company in their response. It clearly shows that they do not represent the good of the community they service. The only reason they responded to me, was because I filed this complaint. I called them on September 14, 2016, and tried to work something out, and they could not even bother to return my phone until a day after Revdex.com contacted them with the complaint. Thanks goodness we as consumers have an organization like Revdex.com. Other than that, this company clearly exemplifies a company not to use. I asked for the fund refund, Croppmetcalf did not offer it. I do however except my money back because no service was ever done. Croppmetcalfe can not even tell you how they gain access to the property. They did not get by the tenant, I did not let in. Just more lies. As a local business man, I am overwhelmed that a organization like Croppmetcalfe has decided to put me on their, "do not service list", arrogance. Like I would ever use the again.
Regards,
[redacted]
From: B[redacted], Chris Date: Thu, Sep 17, 2015 at 1:20 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>We use [redacted] Wet Switch® Flood DetectorA solid state control designed to help prevent flooding, damage to carpets, walls, furniture,ceilings, etc. Now has a built-in test and reset button for easier installation. Turns system offwhen detecting moisture due to condensate or drain leaks. One or two drops will cause WetSwitch to turn off a unit, alerting a serviceman to a moisture problem. A lit LED indicates the WetSwitch is activated and has turned the unit off.This is directly from [redacted]’s web site. The ** Trap is a safety device designed to protect from clogged drains it also prevents odors from coming back up the drain line from a floor drain or waste drain. Obviously we umbrage with another contractor stating we use something that will purposely generate a service call. This is a completely ridiculous statement. Gas Guard or No Vent both tools are readily available at a HVAC Vendor. Chris B[redacted]CroppMetcalfe Services###-###-####www.croppmetcalfe.com[redacted]Fairfax, VA [redacted]