We have been in contact with [redacted] to try and resolve the situation. We have gotten the equipment manufacturer involved and are scheduled to return with a manufacturers representative to determine what is causing the issue.
Our technician found the coil was dirty and blocked. The tech chemically cleaned it and afterward found the system low on refrigerant and he added refrigerant. Our tech did not add enough refrigerant so we went out again for free and added refrigerant for free. Since the system was...
low we recommend replacement of the system. We did not charge for the second visit nor for the additional refrigerant so no refund is warranted in our opinion.
There was an attempt to explain to customer that service was rendered on Sept 15th (ticket attached). Customer was confused regarding frequency of service although quarterly services have been done for the past 2 years at this property. When customer was told we in fact did...
service in June, customer accused CroppMetcalfe of forging the service ticket because of the Revdex.com complaint. CroppMetcalfe will be refunding customer the $470 and putting customer on a do not service list. CroppMetcalfe does not forge documents.
We have been in contact with [redacted] to try and resolve the situation. We have gotten the equipment manufacturer involved and are scheduled to return with a manufacturers representative to determine what is causing the issue.
Our technician found the coil was dirty and blocked. The tech chemically cleaned it and afterward found the system low on refrigerant and he added refrigerant. Our tech did not add enough refrigerant so we went out again for free and added refrigerant for free. Since the system was...
low we recommend replacement of the system. We did not charge for the second visit nor for the additional refrigerant so no refund is warranted in our opinion.
There was an attempt to explain to customer that service was rendered on Sept 15th (ticket attached). Customer was confused regarding frequency of service although quarterly services have been done for the past 2 years at this property. When customer was told we in fact did...
service in June, customer accused CroppMetcalfe of forging the service ticket because of the Revdex.com complaint. CroppMetcalfe will be refunding customer the $470 and putting customer on a do not service list. CroppMetcalfe does not forge documents.