Acapulcos Mexican Restaurant

[redacted] the customer came to Advantage Toyota the dealer on with a check engine light issue, upon diagnosis the technician found code ***; evap systen gross leak , the gas cap not sealing off, we replaced the evap system and replaced the gas cap and clear the system, charged customer $for parts and laborThe technician also detected a problem with the brakes, and we advised the customer, but she declined the service.The customer then brought the vehicle back over a year later for a noise concern from the wheels, and told us that she had declined the brake repair on the last visit 062014.Upon inspection the technician determined that the brakes were so bad, that it was a safety hazard and could not test drive the vehicle for the wheel noise, the customer again declined to do the necessary repairs of the brakes that was causing the noise, and was charged for the mechanics diagnostic fee of $had she agreed to do the repair the diagnostic fee would have been waived as per our policy.We believe the dealership did nothing wrong, and is not responsible for the customer refusal to perform the recommend work, however as a goodwill gesture will refund the $diagnostic fee charge to the customer.Thank youAnthony T [redacted] General Manager

[redacted] the customer came to Advantage Toyota the dealership with a Toyota Camry with 127, milesthe customer concern had to do with excessive oil consumptionup on inspection of the vehicle, customer wad advised that the vehicle was under factory recall for the excessive oil consumptionAt the time the parts to fix the oil issue were not yet available from the Factory, so a loaner vehicle was provided at no charge to the customer while waiting for the parts to become available.When the parts became available, the technician working on the vehicle notice that water pump was leaking, and that the air conditioning compressor was making excessive noise,( see document attached) not unusual for a yeas old vehicle with 127,miles.Dealer notified the customer and authorization was given to repair the water pump, but customer never authorized to fix the air conditioning compressor.Please let it be noted that both the water pump and the air conditioning compressor are not related to any of the work that was done for the oil consumption, it has nothing to do with itAny qualified technician will confirm that.As a goodwill gesture the dealership would be willing to replace the air conditioning compressor for 50% of the cost., so customer would pay for 50% of the cost and the dealership would pay for the other 50%.Thank youAnthony T [redacted] General Manager

[redacted] was notified by Toyota Motor Sales of a National service campaign related to excessive oil consumption affecting thousand of vehicles including hisOn May **, [redacted] *nsisted to leave the vehicle at Advantage Toyota until the parts came in to do the proper repair, at this time he was advised NOT to leave the vehicle and that he could continue driving with out causing any damage to the engine until the parts arrived, and that due the the high number of vehicles on the list we could not provide him a loaner at the time, but would be willing to give him one when the parts arrivedhe still insisted on leaving the car.Andy the service consulted has spoken to [redacted] on several times both on the phone and in person to let him know that due to the nature of this campaign ( high volume of units) the parts were still in back order and we would let him know when the parts arrived, he was notified a few days before this complaint was filed that the parts have finally arrived and his vehicle should be completed by the end of this week.As for the the engine being disassembled it necessary do that in order to get the piston #s, before the parts are ordered and approved by the factory, yes we did put some parts in the back of the car , so that they would not be lost., but no damage was done to the vehicle, and it would be cleaned when the job is completedThe wet suit was inspected du [redacted] s visit by both him and Andy the service advisor, and it was determined by both parties that there was no damage done to it.As for the rental of a vehicle, had [redacted] taken our advise he could have been driving the vehicle until the parts arrived, and he then would be giving a loaner vehicle while waiting for the repairbut he refused to follow our instructions and insisted in leaving the vehicle.As a gesture of good will the dealership is willing to reimburse [redacted] for $per day for the rental expenses up on presentation of rental car receipts.The repairs to the vehicle should be completed by the end of this week, and Mr Giovanni will be notified when its done

I have review this complaint and here is what I found based on our records; [redacted] purchase the vehicle from Advantage Toyota on basic maintenance performed at NO charge to customer, maintenance performed at NO charge, NYsTATE Inspection done at NO charge, re-cal campaign work done at NO charge, maintenance done at NO charge plus $work done and not charged to customer, wheel aligment done, maintenance performed at NO charge to customer, cabin air filter done, maintenance done customer paid $75.99, NY state inspection done at NO charge, customer came in for maintenance and was advised that the shocks /struts need to be done and an estimate of $and in addition the Rear Sway bar links and bushings need it to be done and was told that the factory warranty does not cover this type of work an estimate was given for $at this time customer DECLINED the workON customer came in and stated his concern about the noise caused by the Rear Sway Bar bushings that we had advised him of on the previous visit and he had declinedWorked was performed a DISCOUNT od apprx $was given to the customer and he paid the balance after the discount.Please be informed that he also called the factory and they advised him that that work is not covered under the factory warranty wand was told the the dealer did a good will gesture by giving him a discount, I thing the record shows that Advantage Toyota has gone above and beyond with this customer thru out the service history and there was no wrong doingand the worked performed and discounted by the deals was NEVER covered under the warranty at any given time.Customer desired settlement is unreasonable and therefore denied

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am unable to say or agree at this time that my problem is resolved. I arrived at Advantage Toyota at 7:00am and my car information was written up for service at 7:10. Mr. Andy Z [redacted] the service manager told me that the field specialist is traveling from New Jersey and was on his way. I responded that this was fine I would like to speak with him. At 1:00pm I met with the Field Technical Specialist Mr. Billy H**. He explained to me all of the testing that he did on my car. His recommendation was to remove the remote start and alarm system and the wiring connections and set the car back to the factory settings security system. Mr. H [redacted] mentioned that during his testing he had problems with the remote start and that it created a problem for him and that he could not disengage it unless he actually placed the key in the ignition so that Alarm would stop. I agreed to allow him to remove the remote start. The Field Technical Specialist suggest the same information that they dealership stated, that I need to drive the car more in order to keep the battery charged. It is hard for me to believe the battery in a new car will die if the car is not driven every single day. That means to me that there is something drawing the battery life and the battery can only be recharged if it is driven. If it is not driven it will not charge. He also suggested that at least once a week allow my car to run for at least 30 minutes in my drive way. I have asked around to several people and no one knows of anyone that has to live like this with a new car. Also on February **, 2016 it was two (2) degrees outside that morning and the battery was dead in the car. I had to call AAA to give my battery a boost. They were not able to answer me why the deep cell battery would die in a new car. It should not have happened. I do drive my car every day and I am afraid to be stranded. So therefore I am unable to say that my problem is resolved. I have my car back for 5 days, this is not enough time to give a final answer to whether the problem is resolved. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is adequateThe matter has been resolved Sincerely, [redacted] ***

As per our previous response the person filling this complaint never did business with Advantage Toyota, however we believe that the name of the person that did business with us may be related to this person.The warranty reimbursement policy, is a separate agreement from the actual warrantyPlease see Reimbursement Guarantee contract attached, It clearly states the customers obligations to the agreement.Date of agreement is expiration date 082016, stipulations of the agreement; Customer is responsible to provide the dealership wit in days of the agreement termination date the following documents; Copy of current vehicle registration, Copy of current insurance id card, A letter from the warranty provider stating that there was no claims during the term of the agreement, and provide a copy of the Reimbursement agreementCustomer failed to to provided documentation within the time allowed, so the insurance company has denied the claim and closed the file.The person named on this complaint is not the actual customer, and was extremely rude, and caused a major disturbance on our place of business, additionally this person has also posted derogatory and statements all over the internet, using various different names.The insurance company will not pay the claim, because of failure to comply with the agreement, however the dealership would be willing to give the real customer a credit of $towards the purchase of a new vehicle.SincerlyAnthony T [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I stand behind what I said in my complaintThere is an electrical problem with the carThe only reason the car was on when it arrived at the dealer from being towed is because the tow truck driver Omar had to open the hood and turn on the car from the engineThe car would not turn on with my keyThat has happened times alreadyThe actual price of the car is $19,Even with the insurance (preferred care), tire and wheel and tlc, it adds to $total, I was overcharged for the car by $The bill of sale clearly states that they charged me $28,and the tax fees, and registration were charged separately on the bill That is a big difference and I did mention that to Toyota financial in my complaint to customer experienceThat is why I am documenting everything so that he and the finance company can’t say that I never mentioned any problems with the carI have a submitted a report with the department of consumer affairs, the attorney general's office for price gouging and the ftc for inappropriate financing practicesI already informed Andrew that I am picking up the car on Saturday because I did not have a car to get there and I will need a lift from a family memberAttached is the actual receipt, so no matter what Basil professes, the proof is in writing.
*** ***

In response to complain Revdex.com complaint # ***, Advantage Toyota sold a New vehicle to *** *** on04/**/2017, this vehicle was brand new and was delivered in perfect conditionAs for the consumer complaint it does not represent what transpired.The brake system in the vehicle is
exactly what was told by the salesperson ( see attachment), the vehicle has Toyota Star Safety System ; it includes Brake assistWe are sorry that the vehicle only had half thank of gas, we would be happy to give the customer a full tankThe customer took the vehicle to our service department with a concern of a dead/low battery, after diagnosing the vehicle we found that the battery was low because the customer had not driven the vehicle for several weeks and only had driven miles, causing the battery to go low, this is normal, its not a defect, as good will we replaced the battery, but because the vehicle is parked and not driven for long periods of time, it causes the battery to drainAt the time of drop off to our service department, because it only needed a battery diagnosis, there was no need for a loan a car customer could have waited for 1/hour and would be able to drive her own vehicle home, Dealer will be willing to reimburse the $paid for the taxiThe names Joan C*** and Eric Jones are not dealership employees, they work at the factory customer service center with dozens of other people and I am sure they were not laughing at herThe customer claim that she was overcharge is and it is a matter of her opinion several months later, she did agree to purchase a service agreement that caused the cost to be higherMr E*** claim that she was told by a friend that the vehicle was on a flood at Belmont Racetrack is completely FALSE, Advantage Toyota has never had any vehicles at Belmont Racetrack; all of our vehicles come direct from the factory to the dealership,we have never had any vehicles dropped off at the Belmont racetrack.The vehicle is in perfect condition and had absolutely no defects, she has refused to pick it up the vehicle from or service departmnet, and came in to remove the license plates and we did not allow her to do that, SHE NEEDS TO PICK UP ASAP or she will incur storage charges,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***First of all,since I step in their door,I have made it very clear that I don't want them to finance meAnd I constantly repeated itThe sale agent Al T*** has misleaded me making me understand that this is the procedure,is have to pull my creditI later understood that was not true when I went to Honda Millennium ,and did not have to do that,and when I explained them what happened with Toyota Advantage they told me why would they do that when I clearly stated I'm not financing with themThis is my first time buying a new car, I did mention that that's why they took advantage of meAnd I would never make inquiries at once to affect my creditMy credit score has never as they stated,it's a lie. And last but not least, I have contacted all the creditors so the negative remarks can be removed to my accountThey all told me that Toyota Advantage needs to send them a deletion letterI have called a zillion times,they either put me on hold then hang up on me or transfer to a dead lineThe last time the secretary took my number and promised me a call back until now I never received a call backI called the sale agent on his cell phone as he provided it on the business card he handed to me,he made fun of me on the phone and told me good luck with my complaint to the Revdex.comI'm a very frustrated customer,and I will do everything in my power to find justice because they have misleaded due to their thirsting behavior I need justiceAnd all I asked before was a deletion letter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I was never told by the service representative that the air conditioner compressor needed replacingWhen I pick up my car I noticed that the air conditioner was not working and I went back to the service rep and told her my air conditioner was not workingShe said she would have them look at itShe never mentioned that the compressor was bad when I dropped it offAlso the service manager Daniel S*** said the compressor was bad when I dropped it offThey NEVER said that to me and I called many times to check on my vehicleI understand that the car is years old but I have been having routine maintenance done there at Advantage Toyota to ensure my car is running goodAlso the service representative told me that I need a new water pump because if I place the old water pump with the new engine parts it will damaged the parts; it wasn't because of a leakBottom line I feel Advantage Toyota are at fault and they should pay at least 80% for the cost of the replacement and labor fee and I pay 20% due to the year of the car]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Our warranty expired in May In June 2016, I went to the Toyota dealership to test drive the toyota prius with the intent of purchasing a new car, and using the rebate towards the down paymentI have owned several Toyotas, starting with my very first car in I also went to inquire about our extended warranty rebateI figured that they could access our records on the computerThe personnel at Toyota told me that this program did not exist anymore, but they were aware of the program, but I would need to find the original paperworkAt that time, no one informed me that it would need to be done within days of the expirationI returned again last summer with the warranty identification card and brochure that accompanied it, and again no one informed me of the time constrictionNo one took a copy of the papers that I did have because they said that additional paperwork was neededAt this point they said I needed some papers with a signatureI had been unable to find the original paperwork for a few months and then came across the paperworkWhen I did, I brought in the papers and the general manager took copies of the papers, again not informing me that there was a time constraintIn the rejection of claim letter it also says that the claim was rejected because there was no current registration or insurance submittedI have both of those, but was not asked to submit themAdditionally, when I returned they said that there was still a paper missingWhen I brought in the packet with all of the papers,and they made the copies, they did not make the copy of this most important paper which delineated the conditions, including the day post expiration claim timeWHen I returned to inquire about the status of the claim they helped me to locate which paper was not included in the copies that were submittedThis warranty was sold to me on the basis that if it were not used, I would receive my money backWhen I went originally, everyone seemed to act like they did not know the stipulations of this agreement since this program was no longer in placeIt was not until April 2017, that I was told about the time constraint by the manager, even though I had been to the dealership personally and called on the phone several times to try to resolve this matterI am a loyal Toyota customer and would like to continue to own Toyota carsI have been disappointed in the miscommunication and the lack of honoring the commitment of the contractI understand that there was a time frame, but that was never communicated to me until April 2017, conveniently, when it was too late.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to Revdex.com complaint # ***.Advantage Toyota always honors every agreement as per its terms and conditionsThe customer *** *** * not the person that filed the complaint *** ***, purchase a vehicle from our dealership, and agreed to purchase a service agreement (
Toyota Certified Warrant) on 08/**/with an expiration date of 08/**/, see document attached.The terms and conditions of the money back guaranty agreement ( see attached) , clearly indicate what the customer needs to do in order to file a claim; Advantage Toyota has sent a letter on to the real customer *** *** on May *, stating the reasons why her claim was denied.Here are the reasons; as per the agreement see attached, the customer *** *** had days after the expiration date of 05/**/to file a claim and submit all the required documents.Customer file the claim April, 2017, almost one year after of the expiration date, and failed to provide the necessity documents as per the agreement.Did not provide a copy of the Current registration, Did not provide a copy of current insurance card, did not provide a letter from the Warranty company stating that is was never used, and did not file a claim within days of expiration date of the agreement.Sincerely,

The issue here is related to a missing key for a leased returned vehicle.Advantage Toyota is not responsible for any charges owed by the customer to Toyota Financial Services; however the dealership has asked Toyota Financial Services to assist in this matter.Pat L*** the district Sales Manager
for Toyota Financial Services is handling this case, and it could take up to days to resolve this issue.If the issue is not resolved with days, Advantage Toyota would be willing to pay $for the missing key as a goodwill gesture.Thank youAnthony T***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI just want to make clear I did not loose the keysToday July ** I received a phone call and the dealership will pay for their fault
Sincerely,
*** ***

[redacted] was a customer that came into the dealer on 08/**/17 for an Oil Change and Multipoint inspection. During her visit it was recommended to have the front brake pads replaced and the front rotors resurfaced to reduce the possibility of a pulsation. The customer requested a...

cheaper price which was evaluated and granted. After leaving the customer returned two days later with an abnormal noise when braking. The technician drove the vehicle and discovered a noise coming from the front brake rotors when brakes were applied due to uneven wear and warpage. Explained the results to the client that the rotors would need to be replaced to remove the noise, the client protested the price that they had already paid to have their brakes done. It was explained again to the client and the price was negotiated to assist the client. No labor was charged to install the rotors and the price was reduced as close to our cost as possible, the work was approved. The client left the dealership only to return 08/**/17 with another noise which we asked to have road tested with the technician. Upon road testing no audible noise could be heard, customer took the vehicle and later contacted the customer relations manager. Steven K[redacted] spoke to the client and reaffirmed that the customer approved all repairs and understood the terms and conditions of the repair. It was left off that all repairs were correctly made and the rotor replacement was needed as a result of wear and tear and not a fault of the work. The client later spoke to the Service Manager, Zachary W[redacted] who heard the clients concerns and requested an opportunity to consult the technician regarding the repairs that were made to the vehicle to make an educated decision as to weather or not a reimbursement should be granted. The client explained in a discourteous and threatening way that a decision should be made immediately or they would contact Revdex.com and report the dealer for unsatisfactory repairs. Regardless of the clients demeanor the service manager spoke to the technician regarding the repairs and we felt all repairs to be genuine however in the interest of customer satisfaction it was decided to refund customer for the cost of the rotors plus tax. Customer was contacted 08/**/17 and the offer was made to refund, we collected the credit card number to refund customer.

At Advantage Toyota we always value the customers feedback, and have a stated policy to treat each customer as an honored guest.On July [redacted] 2016 [redacted] came to our dealership and agreed to purchase a used vehicle, completed and signed a credit application and gave us a $500 deposit with...

American Express card, that she has since disputed and the dealership has been charge back bu AMEX.After reviewing the file and all the documents signed by the customer; contrary to what the customer stated on the Revdex.com complaint and false reviews posted on the internet, the dealership followed normal legal process that we do with every customer.The customers Experian credit score at the time of the credit application given to the dealership was 703 not 769 as she has stated, we have the documentation to prove it.Because she was declined for the loan from our primary source for lack of credit and excessive inquiries in the last 12 months, prior to coming to Advantage Toyota; the finance manager in an attempt to secure the loan so that she could purchase the vehicle, submitted the loan request to 3 other banks, 2 the other banks declined it for the same reasons , however we were able to secure a loan from the last bank we sent the application to.Since than, the customer decided not to take delivery of the vehicle. and the $500 deposit has been returned to her American express account.The dealership followed normal procedure, and did nothing out of the ordinary.Should the customer request, we would be more than willing to give her a letter of withdrawal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To date, I have not received a credit on my credit card]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is adequate. The matter has been resolved.
Sincerely,
[redacted]

[redacted] the customer came to Advantage Toyota the dealership with a 2007 Toyota Camry with 127, 463 miles. the customer concern had to do with excessive oil consumption. up on inspection of the vehicle, customer wad advised that the vehicle was under factory recall for the excessive oil...

consumption. At the time the parts to fix the oil issue were not yet available from the Factory, so a loaner vehicle was provided at no charge to the customer while waiting for the parts to become available.When the parts became available, the technician working on the vehicle notice that water pump was leaking, and that the air conditioning compressor was making excessive noise,( see document attached) not unusual for a 8 yeas old vehicle with 127,493 miles.Dealer notified the customer and authorization was given to repair the water pump, but customer never authorized to fix the air conditioning compressor.Please let it be noted that both the water pump and the air conditioning compressor are not related to any of the work that was done for the oil consumption, it has nothing to do with it. Any qualified technician will confirm that.As a goodwill gesture the dealership would be willing to replace the air conditioning compressor for 50% of the normal cost., so customer would pay for 50% of the cost and the dealership would pay for the other 50%.Thank youAnthony T[redacted]General Manager