Acapulcos Mexican Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I am unable to say or agree at this time that my problem is resolved. I arrived at Advantage Toyota at 7:00am and my car information was written up for service at 7:10. Mr. Andy Z[redacted] the service manager told me that the field specialist is traveling from New Jersey and was on his way. I responded that this was fine I would like to speak with him. At 1:00pm I met with the Field Technical Specialist Mr. Billy H**. He explained to me all of the testing that he did on my car. His recommendation was to remove the remote start and alarm system and the wiring connections and set the car back to the factory settings security system. Mr. H** mentioned that during his testing he had problems with the remote start and that it created a problem for him and that he could not disengage it unless he actually placed the key in the ignition so that Alarm would stop. I agreed to allow him to remove the remote start. The Field Technical Specialist suggest the same information that they dealership stated, that I need to drive the car more in order to keep the battery charged. It is hard for me to believe the battery in a new car will die if the car is not driven every single day. That means to me that there is something drawing the battery life and the battery can only be recharged if it is driven. If it is not driven it will not charge. He also suggested that at least once a week allow my car to run for at least 30 minutes in my drive way. I have asked around to several people and no one knows of anyone that has to live like this with a new car. Also on February **, 2016 it was two (2) degrees outside that morning and the battery was dead in the car. I had to call AAA to give my battery a boost. They were not able to answer me why the deep cell battery would die in a new car. It should not have happened. I do drive my car every day and I am afraid to be stranded. So therefore I am unable to say that my problem is resolved. I have my car back for 5 days, this is not enough time to give a final answer to whether the problem is resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] the customer came to Advantage Toyota the dealer on 06/**/204 with a check engine light issue, upon diagnosis the technician found code [redacted]; evap systen gross leak , the gas cap not sealing off, we replaced the evap system and replaced the gas cap and clear the system, charged customer...

$149.19 for parts and labor. The technician also detected a problem with the brakes, and we advised the customer, but she declined the service.The customer then brought the vehicle back over a year later 07/**/15 for a noise concern from the wheels, and told us that she had declined the brake repair on the last visit 06/**/2014.Upon inspection the technician determined that the brakes were so bad, that it was  a safety hazard and could not test drive the vehicle for the wheel noise, the customer again declined to do the necessary repairs of the brakes that was causing the noise, and was charged for the mechanics diagnostic fee of $125.00. had she agreed to do the repair the diagnostic fee would have been waived as per our policy.We believe the dealership did nothing wrong, and is not responsible for the customer refusal to perform the recommend work, however as a goodwill gesture will refund the $125.00 diagnostic fee charge to the customer.Thank youAnthony T[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I honestly cant believe that Toyota Scion would say [redacted] myself husband of [redacted] (and I quote) "wasn't the actual customer". We both purchased the Toyota Sienna vehicle together and to say I wasn't part of that process is highly offensive. My wife and I reached out to your Toyota Scion on many occasions and was told to come in for a trade in. We came in but didn't purchase and was told we needed to resubmit our paperwork for the refund which we never received. To say I wasn't part of that whole process is offensive especially after we both signed for the car. My wife came out of your store shocked when she was told shes to late and wasn't being refunded. When I came back in to speak with the manager I was told we weren't receiving our refund after months of calling we were both very upset. Now your asking us to continue to do business with you Advantage Toyota Scion after you degraded me saying I wasn't part of the selling process. If we dont get our refund we'll speak with our lawyers and take to who will here us.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Advantage Toyota acknowledges selling a brand new vehicle to [redacted], the vehicle had a small scratch on the bumper , and it was fixed according to Toyota standards before customer took possession of the vehilce. This does not happen very often, but is does happen from time to time at...

all dealerships cross the world, that does not make it used vehicle nor does it devalue the vehicleAs a gesture of good will  the dealership will be willing to give the customer a complementary, Lube Oil and Filter change at no charge.Thank YouAnthony T[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Toyota service is not saying that in repeated occassions I told then about the problem and the noise in with the shocks and the bushings. Anything else they are saying has nothing to do with this case. They did not mentioned at all that one point they stated my complain on one of my visits to the service department.  I will be bringing that to the Small Claim Court where the judge will have plenty of chance to see the evidence. The shocks and bushings should be covered during the the time the car warranty was not yet expired but they did not heard my complains about the noice.  that is their wrong doing and the changes in price for the repaiments as well. Now they will need to pay legal fees as well. We will see who is right in a court of law.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First I would like to state that I was out of the country and was not able to respond any sooner.The customer did not purchase the vehicle from Advantage Toyota however has been servicing with us since 2015.The dealership has done thousand of work on the vehicle all paid by Toyota except 3 Lube, oil...

and filter changes paid by the customer all 3 services total amount paid by the customer was $ 100.71 with I am willing to refund as a good faith and customer satisfaction.As for the current issued with the vehicle, we have called and spoken the customer on 3 different times to have the customer bring the vehicle to the dealership so we can take care of the concerns.Customer stated that she would come in, but up until today, has not come back.Dealership is willing to take care of all her concerns, but we would need her to bring the vehicle to the dealership, and we would provide her with a loaner vehicle while her car is being service.

[redacted] was notified by Toyota Motor Sales of a National service campaign related to excessive oil consumption affecting thousand of vehicles including his. On May **, 2016 [redacted]nsisted to leave the vehicle at Advantage Toyota until the parts came in to do the proper repair, at...

this time he was advised NOT to leave the vehicle and that he could continue driving with out causing any damage to the engine until the parts arrived,  and that due the the high number of vehicles on the list we could not provide him a loaner at the time, but would be willing to give him one when the parts arrived. he still insisted on leaving the car.Andy the service consulted has spoken to [redacted] on several times both on the phone and in person to let him know that due to the nature of this campaign ( high volume of units) the parts were still in back order and we would let him know when the parts arrived, he was notified a few days before this complaint was filed that the parts have finally arrived and his vehicle should be completed by the end of this week.As for the  the engine being disassembled  it necessary do that in order to get the piston #s, before the parts are ordered and approved by the factory, yes we did put some parts in the back of the car , so that they would not be lost., but no damage was done to the vehicle, and it would be cleaned when the job is completed. The wet suit was inspected du[redacted]s visit by both him and Andy the service advisor, and it was determined by both parties that there was no damage done to it.As for the rental of a vehicle, had [redacted] taken our advise he could have been driving the vehicle until the parts arrived, and he then would be giving a loaner vehicle while waiting for the repair. but he refused to follow our instructions and insisted in leaving the vehicle.As a gesture of good will the dealership is willing to reimburse [redacted] for $35 per day for the rental expenses up on presentation of rental car receipts.The repairs to the vehicle should be completed by the end of this week, and Mr Giovanni will be notified when its done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per our previous response the person filling this complaint never did business with Advantage Toyota, however we believe that the name of the person that did business with us may be related to this person.The warranty reimbursement policy, is a separate agreement  from the actual warranty. Please see Reimbursement Guarantee contract attached, It clearly states the customers obligations to the agreement.Date of agreement is 08/**/2012 expiration date 08/**/2016, stipulations of the agreement; Customer is responsible to provide the dealership wit in 60 days of the agreement termination date the following documents; Copy of current vehicle registration, Copy of current insurance id card, A letter from the warranty provider stating that there was no claims during the term of the agreement, and provide a copy of the Reimbursement agreement. Customer failed to to provided documentation within the time allowed, so the insurance company has denied the claim and closed the file.The person named on this complaint is not the actual customer, and was extremely rude, and caused a major disturbance on our place of business, additionally this person has also posted derogatory and false statements all over the internet, using various different names.The insurance company will not pay the claim, because of failure to comply with the agreement, however the dealership would be willing to give the real customer a credit of $1495 towards the purchase of a new vehicle.SincerlyAnthony T[redacted]

[redacted], purchased a brand new car from Advantage Toyota on August **, 2014 and has visited our service department on several occasions with battery concerns. On 09/**/14 dealership performed a battery and electric test according to factory specs and no problem was found. Customer came...

back on January **, 2015 with same concern, and the dealership replaced the alarm as a precaution, again on Feb, **, 2015 dealership removed the alarm as per factory recommendation.On March **, 2015 a factory specialist inspected the charging system and found alternator charging properly, The factory specialist also inspected for parasitic draw with in the spec at 15 milli AMP draw as normal. Factory specialist gave the approval to replace the battery with a deep cycle battery (heavy duty battery).Today upon receiving the Revdex.com complaint, Mike N[redacted] our service manager called the customer and scheduled an appointment for Wed 03/**/2016 to have the factory specialist take another look and resolve customer concern.Let it be noted that the client drives very little mileage and based on previous experiences, that could be one of the reasons why the battery is not charging properly.Dealership is willing to do whats is necessary to resolve this is**e.[redacted] NOTE THAT MY NEW EMAIL ADDRESS IS : [redacted], please update your records at the Revdex.com office.Thank you

I have review this complaint and here is what I found based on our records;[redacted] purchase the vehicle from Advantage Toyota on 12/**2012, since than he has been servicing the vehicle here at the dealership; on 05/**/13 basic maintenance performed at NO charge to customer, 08/**/13...

maintenance performed at NO charge, 12/**/13 NYsTATE Inspection done at NO charge, 05/**/14 re-cal campaign work done at NO charge, 07/**/15 maintenance done at NO charge plus $100.60 work done and not charged to customer, 07/**/14 wheel aligment done, 11/**/14 maintenance performed at NO charge to customer, 12/**/14 cabin air filter done, 05/**/15 maintenance done customer paid $75.99,  12/**/15 NY state inspection done at NO charge, 06/**/16 customer came in for maintenance and was advised that the shocks /struts need to be done and an estimate of $260.93 and in addition the Rear Sway bar links and bushings need it to be done and was told that the factory warranty does not cover this type of work an estimate was given for $264.74. at this time customer DECLINED the work. ON 08/**/16 customer came in and stated his concern about the noise caused by the Rear Sway Bar bushings that we had advised him of on the previous visit and he had declined. Worked was performed a DISCOUNT od apprx $250 was given to the customer and he paid the balance after the discount.Please be informed that he also called the factory and they advised him that that work is not covered under the factory warranty wand was told the the dealer did a good will gesture by giving him a discount, I thing the record shows that Advantage Toyota has gone above and beyond with this customer thru out the service history and there was no wrong doing. and the worked performed and discounted by the deals was NEVER covered under the warranty at any given time.Customer desired settlement is unreasonable and therefore denied.