Accelerated Financial Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Yes I canceled the service with Accelerate on Aug.7, I mentioned to Mr*** that I was canceling the service, because my family was going to help me outHe outright called me a liar and also being very nasty to meHe insisted on me giving him my daughters phone numbersSo he can contact themI said that he could not do thatAgain with the name calling that I was an outright liar, because I would not give him the numbers of my daughters phone.Im general he did not act in a professsional manner that I was the customer and his attitude was not of a gentlemanHe wrote that I became rude and nasty to him, because he called me a liarA second time I did get annoyed with him.Mr*** advised me that my refund amount would be $instead of $503.34, because I singned up for the Platimum account I never signed up for any Platimum account And the contract does not mention any such account.So therefori wan't my exact refund of $returned.This is my complaint about Accelerate Isimply wanted to cancel my contract.Thank you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

As I previously stated, we have no obligation to give him a refundHe was well outside of the cancellation window when he terminated servicesWe offered to refund everything as long as he didn't file any baseless complaints but now that he has filed a complaint, we have no incentive to do thatThis complaint is completely baseless and no refund will be considered at this point

Attached is the application for the Platinum Member Benefits offered through ARSMr [redacted] enrolled on May 23rd, We did not receive a written request to terminate services until September 6th, The termination request was well outside of the no obligation cancellation periodIn fact, the first time he even mentioned an interest in canceling services was August 7th,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Attn: Complaint department, Acc: ID [redacted] Please, I still haven't been satisfied about my complain with AFS company at all Not even a penny has been refund to me and the management don't care about me as he said on his last statement Please help me to get my full refund from AFS Company All attachments and complaint notice on file with the ID # [redacted] Please Note, I have not hear anything since my last attachment sent on the 04/23/and nothing has been refunded to me by Accelerated Financial Service company Your feedback is very crucial Thanks Regards, [redacted] ***

This person has never been a client here and has never paid us for any services Ms [redacted] responded online to an offerWe called her at the number she providedWe emailed her some basic contact infoWhen we spoke with her the next day, she said it was a bad time so we emailed her this:"Hello ***, It was a pleasure speaking with you todayAs requested, my contact information is all posted belowSo feel free to respond to this e-mail with a day or time that would work best for you to put aside a few minutes to discuss your situationI look forward to speaking with you soon."When we didn't hear back from her, we reached out by phoneWe reached her and she stated that she was not interested and wanted her info removedA manager (***) got on the call to ask what she didn't like about our programShe became very rude and insulting and hung up the phoneShe called back and spoke with me (***) but thought I was ***I tried to ask what it was that upset herShe yelled at me and insulted me, then hung upI sent her a follow up email as follows:"Hi ***, I just spoke with you but you thought I was *** and hung upThe reason I asked what was said was to figure out if the cause for the complaint was our behavior on the phone or if it was just the fact that we calledWe had one number to call you on and it was listed as a home phoneWe didn’t realize you were at workI am handling the call as a complaint and closing the profile that we have for youIf you have any other issues, please let me know"We have not and will not attempt to reach her again

Ms [redacted] enrolled with us on May 31st, She stated that she was behind with all of her creditorsShe claimed that she fell behind because she became ill and retiredWe put together a month plan that included all of the fees and paybacks to creditorsYesterday when she called, she had multiple, conflicting reasons why she wanted to cancel, including help from family, inability to afford program and most concerning for us, the claim that the creditors are now making her offers and she wants to accept those offers without paying our feesWe reviewed every aspect of the program in great detail before she enrolledShe reviewed and signed the application for services one page at a time and then had over a month to rethink her decisionPart of that included a benefits package that she signed up for, which has an enrollment fee and a monthly service charge She did not exercise her right to cancelAfter she made her initial deposit, we contacted her to review our welcome letterAt that point, she stated that she was receiving offers and help from family and wanted her deposit backWe tried to explain that she had fees processed and the entire deposit was not available to send backThe payment processing company that we work with charges $to open the account and $as a monthly maintenance feeThey will not normally refund those feesAFS has done nothing wrong and we have fulfilled every responsibility of ours.To resolve the issue, we will refund the fees paid to the benefits program totaling $after days has passed from the initial deposit date.She will also get her leftover $right away

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr*** enrolled with us in May His minimum payments totaled around $400/month and he could no longer afford to keep upWe approved a plan that would get his payment down to just over half of that. We began our usual steps of reaching out to creditors to establish contact and begin
negotiatingWe also provided something in writing so he could attempt to rent a homeOut of nowhere, he called us on 08/07/stating that he wanted to cancel because his daughters were helping him outWe suggested coordinating our efforts so he could settle the accounts through us using the funds they were providingHe claimed that everything was already paidWe asked why he didn't tell us about any of this prior to paying themHe claimed that they paid the debts without his knowledgeWe asked how they knew that he had debt or needed helpHe became rude a nasty to us claiming that we called him a liarHe then refused to answer any questionsWe asked that he think this over and either get back to us by phone to continue the conversation or get us something in writing to cancelHe emailed us on 09/06/stating that he wants to cancel and we immediately canceled services and had the payment processor close his account and send him back the remaining funds.Based on what he stated in this complaint, I am not even sure what he is complaining about

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The company I was told was that Mr*** worked for was indeed Accelerated Financial Services.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
  Attn: Complaint department, Acc: ID [redacted] Please, I still haven't been satisfied about my complain with AFS company at all.  Not even a penny has been refund to me and the management don't care about me as he said on his last statement.  Please help me to get my full refund from AFS Company.  All attachments and complaint notice on file with the ID #[redacted].  Please Note, I have not hear anything since my last attachment sent on the 04/23/2016 and nothing has been refunded to me by Accelerated Financial Service company.  Your feedback is very crucial.  Thanks. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
*** ***

As I previously stated, we have no obligation to give him a refund. He was well outside of the cancellation window when he terminated services. We offered to refund everything as long as he didn't file any baseless complaints but now that he has filed a complaint, we have no incentive to do that. This complaint is completely baseless and no refund will be considered at this point.

Attached is the application for the Platinum Member Benefits offered through ARS. Mr. [redacted] enrolled on May 23rd, 2017. We did not receive a written request to terminate services until September 6th, 2017. The termination request was well outside of the no obligation cancellation period. In fact, the first time he even mentioned an interest in canceling services was August 7th, 2017.

I checked and I was unable to find a file for this person. I can see that she mentions Accredited Debt Services but we are Accelerated. Maybe she has the wrong company?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 Yes I canceled the service with Accelerate on Aug.7,2017  I mentioned to Mr. [redacted] that I was canceling the service, because my family was going to help me out. He outright called me a liar and also being very nasty to me. He insisted on me giving him my daughters phone numbers. So he can contact them. I said that he could not do that. Again with the name calling that I was an outright liar, because I would not give him the numbers of my daughters phone.Im general he did not act in a professsional manner that I was the customer and his attitude was not of a gentleman. He wrote that I became rude and nasty to him, because he called me a liar. A second time I did get annoyed with him.Mr. [redacted] advised me that my refund amount would be $133.33 instead of $503.34, because I singned up for the Platimum account . I never signed up for any Platimum account . And the contract does not mention any such account.So therefori wan't my exact  refund of $369.98 returned.This is my complaint about Accelerate Isimply wanted to cancel my contract.Thank you                        
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This person has never been a client here and has never paid us for any services.  Ms. [redacted] responded online to an offer. We called her at the number she provided. We emailed her some basic contact info. When we spoke with her the next day, she said it was a bad time so we emailed her...

this:"Hello [redacted],            It was a pleasure speaking with you today. As requested, my contact information is all posted below. So feel free to respond to this e-mail with a day or time that would work best for you to put aside a few minutes to discuss your situation. I look forward to speaking with you soon."When we didn't hear back from her, we reached out by phone. We reached her and she stated that she was not interested and wanted her info removed. A manager ([redacted]) got on the call to ask what she didn't like about our program. She became very rude and insulting and hung up the phone. She called back and spoke with me ([redacted]) but thought I was [redacted]. I tried to ask what it was that upset her. She yelled at me and insulted me, then hung up. I sent her a follow up email as follows:"Hi [redacted], I just spoke with you but you thought I was [redacted] and hung up. The reason I asked what was said was to figure out if the cause for the complaint was our behavior on the phone or if it was just the fact that we called. We had one number to call you on and it was listed as a home phone. We didn’t realize you were at work. I am handling the call as a complaint and closing the profile that we have for you. If you have any other issues, please let me know. "We have not and will not attempt to reach her again.

Mr, [redacted] called us on March 15, 2016. We explained the program to him and scheduled a follow up with him. We spoke with him again the next day and got his full budget and his estimated balances. He indicated that he was struggling to keep up with his minimum payments. We sent him the contract and...

reviewed it with him before he signed it. He also enrolled in a Benefits package that we offer. A manager called him the next morning to review the completed agreements and we confirmed that he had sufficient time to read the contract and that he understood all of it, including the fees and the way that accounts are paid through this program. Each of these calls were very lengthy and Mr. [redacted] asked a lot of questions. We didn't end the call until every question he had was answered. He then called us on March 21st with some concerns. We had a lengthy conversation and he said that he was ready to continue with the program. We spoke with him again on 3/25 asking him for his corrected balances. He got back to us on March 28th demanding that we lower our fees if he is to move forward. We explained that he had already enrolled and made his first deposit and that we do not lower our fees. We compared our fees with the interest he is currently being charged by his creditors. We ended that call with him stating that he would stay with us and would gather the corrected balances and get back to us. He called us again the next day asking if we pay off his accounts for him. We explained, again, that we do not offer loans and we do not pay the accounts off and let him pay us back. He requested a lowered monthly payment and we agreed to extend his program to get his payment down to something more comfortable. We emailed him to confirm this. We called Mr. [redacted] on March 30th to review his welcome letter. He stopped us in the middle claiming he was busy. He called back later that day stating that he wanted to cancel services. We asked what other plan he had to eliminate his debt. He became agitated and hung up.Mr. [redacted] then emailed us threatening this Revdex.com complaint and demanding his money back. [redacted] called him and tried to explain that he had 3 days to cancel the member benefits program to avoid their fees and that our payment processor charged him money for opening the account and a maintenance fee and that he was not entitled to those. I offered to get the funds returned to him anyways, provided that he sign a refund agreement but he chose to file a complaint instead. His program bank account is closed and he has already received the remaining funds.To summarize:We had 3 conversations with Mr. [redacted] prior to processing his enrollment paperwork. Each call was extremely lengthy. We explained how the program works and what we charge for our services. We then had 4 conversations where we again broke down how the program works and agreed to rework his program. We then spoke with him 2 more times before receiving an email requesting to cancel services. That request was sent 14 days after he enrolled, which was well outside of the 3 day cancellation period allowed on the Benefits Program that he signed up for. Our payment provider also charged him a fee for opening the program bank account and one monthly maintenance fee. We might have made an exception and gotten all or some of these fees returned to Mr. [redacted] as a courtesy but there would be no reason to do that for someone threatening to file complaints or defame the company.

Ms. [redacted] enrolled with us on May 31st, 2017. She stated that she was behind with all of her creditors. She claimed that she fell behind because she became ill and retired. We put together a 24 month plan that included all of the fees and paybacks to creditors. Yesterday when she called, she had...

multiple, conflicting reasons why she wanted to cancel, including help from family, inability to afford program and most concerning for us, the claim that the creditors are now making her offers and she wants to accept those offers without paying our fees. We reviewed every aspect of the program in great detail before she enrolled. She reviewed and signed the application for services one page at a time and then had over a month to rethink her decision. Part of that included a benefits package that she signed up for, which has an enrollment fee and a monthly service charge.  She did not exercise her right to cancel. After she made her initial deposit, we contacted her to review our welcome letter. At that point, she stated that she was receiving offers and help from family and wanted her deposit back. We tried to explain that she had fees processed and the entire deposit was not available to send back. The payment processing company that we work with charges $9.00 to open the account and $9.85 as a monthly maintenance fee. They will not normally refund those fees. AFS has done nothing wrong and we have fulfilled every responsibility of ours.To resolve the issue, we will refund the fees paid to the benefits program totaling $239.99 after 60 days has passed from the initial deposit date.She will also get her leftover $59.96 right away.