Accelerated Servicing Group

We received your complaint concerning [redacted] and complaint ID [redacted] Please be advised that each of Accelerated Servicing Group employees are trained and required to comply with the FDCPA and other state and federal lawsAlthough Accelerated Servicing Group disputes the factual assertions alleged by Ms [redacted] , Accelerated Servicing Group will cease all telephone communicationMs [redacted] claims that she doesn't "owe money" however multiple communications with Ms [redacted] she never mentioned that she was concerned about the debtFrom our understanding Accelerated Servicing Group had reached an agreement with Ms [redacted] to settle her debtIt would seem that if Ms [redacted] believed she didn't "owe money", she wouldn't have reached an agreement with Accelerated Servicing GroupFurthermore, Ms [redacted] had been in constant contact with Accelerated Servicing Group from July through September Ms [redacted] had discussed a payment arrangement with Accelerated Servicing Group of monthly payments of $starting in AugustShe explained that she was experiencing some medical issues and that was all she could affordIn Sept 2016, Ms [redacted] contacted Accelerated Servicing Group looking to take advantage of a possible settlement offerMs [redacted] and MrAndrews were able to agree on a settlement and Ms [redacted] put payment information on fileUnfortunately Ms [redacted] 's payment was unable to process and MrAwas unable to communicate with Ms [redacted] He attempted to reach Ms [redacted] at her place of employment and was transferred to Ms [redacted] 's voicemailAfter few days and no response, MrAcontacted Ms [redacted] place of employment and requested to speak with a manager to ensure she was receiving the messagesSo even though MrAcontacted Ms [redacted] and her place of employment at no time was any one threatened or harassedIn an effort to resolve this matter Accelerated Servicing Group will comply with Ms [redacted] 's request and will discontinue all communication with Ms [redacted] Thank you for your courtesy and cooperation in this matter

I am in receipt of your complaint dated July 28, regarding your claims of contract issuesPlease be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other State and Federal regulationsAlthough Accelerated Servicing Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated July 28, 2017, Accelerated Servicing Group will cease all telephone communication with Ms [redacted] Please take note that Accelerated Servicing Group spoke with Ms [redacted] on June 15, At this time Ms [redacted] agreed to make monthly installments of $starting on June 15, Ms [redacted] stated that she would not set up an auto pay but she would call in every month on the 20th to make a paymentIt was explained to Ms [redacted] that typically to be set up on a monthly arrangement a payment needs to be made within a 30-day periodAs a courtesy to Ms [redacted] and her financial situation we extended her next payment to the 20th of JulyOn July 13th, Accelerated Servicing Group attempted to reach Ms [redacted] as a reminder that her next is due in a week and to contact our office with any issuesOn July 28, Ms [redacted] contacted the office to make her monthly installmentWhen speaking with MrWebster he informed her to keep her payment plan current she would have to set up auto payMs [redacted] became upset and stated she would not set up auto payMs [redacted] became more and more frustrated repeatedly saying “I told the last guy I would call in with a payment”Unfortunately, there was no resolution in this communication, but MrWdid not call Ms [redacted] “garbage”In an effort to resolve this complaint we did close Ms [redacted] ’s account and discontinued all collection effortsFurthermore, we would like to apologize for any inconvenience we may have caused in this matterThank you for your courtesy and cooperation in this matterSincerely, Accelerated Servicing Group LLC

I am in receipt of your complaint dated July 5th, regarding your interaction with Accelerated Servicing Group LLCPlease be advised that each of Accelerated Servicing Groups employees are trained and required to comply with the FDCPA as well as all other state and federal regulationsAlthough Accelerated Servicing Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated July 5th, Accelerated Servicing Group will cease all telephone communication with Ms***Please take note that Ms [redacted] has been paying our company since October and during which time we hadn’t experienced any incidentsHowever, on June 1st we were experiencing an issue with Ms***’s debit card, Ms [redacted] offered her checking information to resolve the matterThe payment was processed on Wednesday June 1st, but did not post to Ms***’s account until Monday June 6thUnfortunately, due to the time period between the payment being processed and the payment posting to the account the funds were no longer available and Ms***’s account was allegedly over draftedOn June 13th, Ms [redacted] spoke with an Accelerated Servicing Group representative where she was informed that her payment came back insufficient fundsMs [redacted] and the representative had a disagreement regarding the day in which the payment was processedDuring this communication there was no resolution regarding how to proceed with Ms***’s account and payments remained on fileOn July 1st, another payment was debited from Ms***’s account and on July 7th, we received a complaint from the Revdex.com stating that Ms [redacted] had been inconvenienced by Accelerated Servicing GroupFirst, Accelerated Servicing Group would like to apologize for the inconvenience that we may have causedOur intention in dealing with this matter was to help Ms [redacted] resolve her outstanding debt and it is unfortunate that we were unable to do soMoving forward Accelerated Servicing Group will refund Ms [redacted] her payment from July 1st as well as remove all future payments from our databaseIt is unfortunate that Ms [redacted] no longer trust our agency to debit her account but she can mail in future payments to our address, [redacted] ***, [redacted] , NY ***If there are any questions or concerns regarding Ms***’s account, please feel free to contact our office directly at ###-###-####Thank you for your courtesy and cooperation in this matterVery truly yours Accelerated Servicing Group LLC

I am in receipt of your complaint dated October 30, regarding Billing or Collection issuesPlease be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other State and Federal regulationsUnfortunately, I am unable to locate [redacted] ’s personal information in our databaseIf additional information can be provided we can properly investigate this matter and resolve the complaintPlease contact our compliance office directly at ###-###-####Accelerated Servicing Group would like to apologize for the delayed response and thank everyone for there courtesy and cooperation in this matterSincerely, Accelerated Servicing Group LLC

I am in receipt of your letter dated July 10, regarding [redacted] and her complaint stating she was “belittled” and “talked down upon”First, we would like to apologize for the delayed response and hope we didn’t cause any inconveniencePlease be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other state and federal regulationsAlthough Accelerated Servicing Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated July 10, Accelerated Servicing Group will cease all telephone communication with [redacted] ***Please take note that Accelerated Servicing Group contacted Ms [redacted] on July 10, attempting to resolve her debtAccelerated Servicing Group made multiple attempts to reach Ms [redacted] before receiving a return communicationMs [redacted] contacted our office upset because a message was left with a 3rd partyWhen speaking with a representative Ms [redacted] requested to speak with a manager and was transferred to MrWWhen speaking with MrW., Ms***, requested all telephone numbers be removed from our database which MrWcompliedOnce the telephone numbers were removed MrWand Ms [redacted] began to disagree with one another regarding the status of her accountAfter a few hours, Ms [redacted] had multiple communications with Accelerated Servicing Group representatives and confirmed she had given Power of Attorney to a Credit Counseling firmFrom our understanding Ms [redacted] was upset with her communication with Accelerated Servicing Group and request that no more communication with MrWmoving forwardWe have since closed Ms [redacted] account and returned her file to our clientAlso, we have documented Ms [redacted] complaint and address the matter with MrWWe would like to apologize on behalf of MrWfor the miscommunication and will cease and desist all collection effortsThank you for your courtesy and cooperation in this matterSincerely, Accelerated Servicing Group LLC

Dear Mr [redacted] , We have received you complaint dated December 30th, regarding complaint ID [redacted] Please be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with FDCPA and other state and federal regulationAlthough Accelerated Servicing Group disputes the factual assertions alleged by Mr [redacted] in his complaint Accelerated Servicing Group will cease all telephone communication with Mr [redacted] as he requestedAccelerated Servicing Group is willing to work together with Mr [redacted] but unfortunately Mr [redacted] ’s offer of $per month was declined by our clientFurthermore Mr [redacted] had agreed with our representative to make monthly payments of $to settle his debtPlease take note that if Mr [redacted] was experiencing a financial hardship he never informed our representativeFrom our understanding Mr [redacted] was making arrangement to clear up his debtAccelerated Servicing Group will provide Mr [redacted] with different repayment options upon his requestAccelerated Servicing Group would like to apologize for any inconvenience we may have caused and look forward to resolving this matterThank you for your cooperation in this matter Sincerely, Accelerated Servicing Group LLC

*** ***, We are writing you today in response to complaint ID ***, regarding *** *** and her allegations of harassmentFirst Accelerated Servicing Group LLC would like to apologize for the delayed responseAccelerated Servicing Group would like to express our apologies for any
inconvenience we may have caused concerning this matter. In an effort to resolve this matter, Accelerated Servicing Group LLC will close Ms***'s account and return all documentation to our clientPlease feel free to contact our offices should you have any questions or concerns toll free at ###-###-#### Thank You, Accelerated Servicing Group LLC

I am in receipt of your complaint dated February 1, regarding communications with Accelerated Servicing Group LLCPlease be advised that each of Accelerated Servicing Group's employees are trained and required to comply with the FDCPA as well as other State and Federal regulationsAlthough
Accelerated Servicing Group disputes the factual assertions alleged by Ms*** in her complaint dated February 1, Accelerated Servicing Group would like to apologize for any inconvenience we may have causedPlease take note that Accelerated Servicing Group initially contacted Ms*** in October where she agreed to an arrangement to resolve matter starting in NovemberMs*** was unable to uphold her end of the arrangement by making a payment in NovemberIn early December we were finally able to speak with Ms*** and she stated her financial institution had red flagged her account and the funds were availableMs*** made payments in the month of December to make her arrangement currentIn January Accelerated Servicing Group and Ms*** experience a similar issue as in Nov and Ms*** did not adhere to the agreementMs*** and MrWspoke in regards to the matter, both parties were unable to reach a resolution. In an effort to resolve the matter another Accelerated Servicing Group representative contacted Ms*** and were able to reach a conclusion to the issue and move forward with another agreementMs*** has been in contact with representative throughout the month of FebruaryThrough our communications hopefully we were able to establish an arrangement that will work for all involvedIf Ms*** has any questions or concerns regarding her arrangement please feel free to contact our office directly at ###-###-####Thank you for your courtesy and cooperationAccelerated Servicing Group LLC

This is in response to the complaint filed by *** *** and complaint ID ***Please be advised that each of Accelerated Servicing Group employees are trained and required to comply with the FDCPA and other state and federal regulationAlthough Accelerated Servicing Group disputes the
factual assertions alleged by Ms***, Accelerated Servicing Group will cease all telephone communication with Ms***On September 27th, 2016, Ms*** spoke with MrRay Wregarding a matter in our officeMrWexplained to Ms*** why he was contacting her and how she could resolve the situationMs*** was on her way to a meeting but took the time to speak with MrWMs*** agreed to make a down payment for 10% and then monthly payments toward the balanceMs*** explained she only had a portion of the down payment and would be able to do the remaining amount by the 30th, the remaining amount was to be spread evenly over the next yearWe would like to apologize if you felt you were treated in an unprofessional mannerAccelerated Servicing Group has a professional staff and work with every consumer with the utmost professionalismIn an effort to resolve this matter we will email you a correspondence to Ms*** and remove payment information from your filePlease be advised that all consumers have the ability to pay their accounts in multiple ways, Ms*** can pay by mail or via telephonePlease feel free to contact our officeThank you

The above Care Credit account has been placed in our office for collections by *** Capital, LLC, the owner of this accountAs of the date of this letter, the above referenced balance of $2,is dueIf you choose to immediately satisfy this account, please contact our office, prior to sending the payment, for a correct payoff balance at ###-###-#### Monday through Thursday from 9:a.mto 5:p.mor Friday from 8:a.mto 2:p.mEastern Standard TimeFederal law requires we notify you, this communication is from a debt collectorThis is an attempt to collect a debtAny information obtained will be used for that purposeSincerely, Accelerated Servicing Group LLC

Attachment is a screen shot of my bank statement from that time periodYour last communication suggested I provide it if I wanted to try recoup overdraft. Thank you, *** ***

I am in receipt of your complaint dated July 7, regarding ***
*** and her dissatisfaction with Accelerated Servicing Group LLCFirst, we would like to apologize for the delayed response, due to miscommunications this complaint didn’t get responded to in a timely mannerAccelerated Servicing Group has investigated this matter and resolve the issues directly with the consumerOn or about July 6th, Ms*** was contacted by a representative with Accelerated Servicing GroupUnfortunately, Ms*** and our representative were not able to agree with how to resolve the accountThe following day Ms*** filed a complaint with the Revdex.com stating that she would like to resolve the debt but didn’t want to work with the representative she spoke with the day beforeOn July 11th, Ms*** was contacted by a manager regarding her complaintThey were able to discuss the matter and reach an agreement to resolve her account by the end of the monthOn July 26th, Ms*** contacted Accelerated Servicing Group and settled her accountTherefore, it seems that Ms*** is satisfied and happy with how things were handled as well as she is no longer responsible for the debtAccelerated Servicing Group has resolve this matter and would like to thank Ms*** and the Revdex.com for their courtesy and cooperation in this matterThanks, Accelerated Servicing Group LLC

I am in receipt of your complaint dated February 22, 2018 regarding matters involving customer service. Please be advised that each of Accelerated Servicing Group's employees are trained and required to comply with the FDCPA and other State and Federal regulations. Although Accelerated Servicing...

Group disputes the factual assertions alleged by Mr. [redacted] in his complaint dated February 22, 2018 Accelerated Servicing Group will adhere to Mr. [redacted] wishes and cease all future telephone communications. Please take note per Mr. [redacted]'s statement Mr. W. and Mr. [redacted] began to discuss Mr. [redacted]'s [redacted]'s account. While Mr. [redacted] was explaining his financial situation to Mr. W. the accidentally dropped. Mr. [redacted] made multiple attempts to reach Mr. W. again however he as unsuccessful. Mr. [redacted] left a final message stating that he was contacting the corporate office regarding how he was treated by Mr. W. After review the call it is understandable why Mr. [redacted] would feel he was hung up on however we can assure you that was not the case. Accelerated Servicing Group would like to apologize for any inconvenience we may have caused. Also, once again, Accelerated Servicing will adhere to Mr. [redacted] wishes and discontinue all collection efforts and return Mr. [redacted] account back to our client. Thank you for your courtesy and cooperation in this matter.  Accelerated Servicing Group LLC

We received your complaint concerning [redacted] and complaint ID [redacted]. Please be advised that each of Accelerated Servicing Group employees are trained and required to comply with the FDCPA and other state and federal laws. Although Accelerated Servicing Group disputes the factual...

assertions alleged by Ms. [redacted], Accelerated Servicing Group will cease all telephone communication. Ms. [redacted] claims that she doesn't "owe money" however multiple communications with Ms. [redacted] she never mentioned that she was concerned about the debt. From our understanding Accelerated Servicing Group had reached an agreement with Ms. [redacted] to settle her debt. It would seem that if Ms. [redacted] believed she didn't "owe money", she wouldn't have reached an agreement with Accelerated Servicing Group. Furthermore, Ms. [redacted] had been in constant contact with Accelerated Servicing Group from July 2016 through September 2016. Ms. [redacted] had discussed a payment arrangement with Accelerated Servicing Group of monthly payments of $126.33 starting in August. She explained that she was experiencing some medical issues and that was all she could afford. In Sept 2016, Ms. [redacted] contacted Accelerated Servicing Group looking to take advantage of a possible settlement offer. Ms. [redacted] and Mr. Andrews were able to agree on a settlement and Ms. [redacted] put payment information on file. Unfortunately Ms. [redacted]'s payment was unable to process and Mr. A. was unable to communicate with Ms. [redacted]. He attempted to reach Ms. [redacted] at her place of employment and was transferred to Ms. [redacted]'s voicemail. After few days and no response, Mr. A. contacted Ms. [redacted] place of employment and requested to speak with a manager to ensure she was receiving the messages. So even though Mr. A. contacted Ms. [redacted] and her place of employment at no time was any one threatened or harassed. In an effort to resolve this matter Accelerated Servicing Group will comply with Ms. [redacted]'s request and will discontinue all communication with Ms. [redacted]. Thank you for your courtesy and cooperation in this matter.

I am in receipt of your complaint dated January 29, 2018 regarding Complaint ID [redacted]. Please be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other State and Federal regulations. Although Accelerated Servicing Group...

disputes the factual assertions alleged by Mr. [redacted] in his complaint dated January 29, 2018 Accelerated Servicing Group will cease all telephone communication with Mr. [redacted]. Please take note we received Mr. [redacted]’s account on January 16, 2018 at which time we mailed out a correspondence informing Mr. [redacted] who we are and why we are contacting him. On January 29, 2018 we made our first attempt at communicating with Mr. [redacted] via telephone. Therefore, it seems that the allegations Mr. [redacted] made in his complaint would be untrue. Furthermore if Mr. [redacted] is filing Bankruptcy, please provide your legal counsel and contact information so we can document the file properly. In an effort to resolve this matter Accelerated Servicing Group will discontinue collection all efforts and close Mr. [redacted]’s account. Thank you for your courtesy and cooperation in this matter. Sincerely, Accelerated Servicing Group LLC

Dear Ms. [redacted], We have received your complaint concerning Mr. W. and your claims of harassment. Please be advised that each of Accelerated Servicing Group's employees are trained and required to comply with the FDCPA and other state and federal regulations. Although Accelerated Servicing Group...

disputes Ms. [redacted]'s claims, Accelerated Servicing Group will cease all telephone communication with Ms. [redacted]. Please take note Ms. [redacted] began paying Accelerated Servicing Group in Sept 2016. Ms. [redacted] contacted our office Feb 23rd, 2016 requesting to delay her payments over the next 2 months due to her financial difficulties. Our collection specialist informed Ms. [redacted] that if she discontinued her arrangement she would lose her payment arrangement due to default and the balance in full would be due. Ms. [redacted] discontinued the call and Ms. [redacted]'s request to delay payments for 2 months was denied. According to our rep the arrangement was still active and no decision had been reached regarding the removal of monthly payments. In an effort to resolve this matter, Accelerated Servicing Group has refunded Ms. [redacted]'s payment. Also all future collection efforts will cease and Ms. [redacted]'s account will be returned to our client. If Ms. [redacted] would like a portion of her overdraft fees refunded she must provide Accelerated Servicing Group with her bank statement providing proof of charge as well as proof of overdraft fees. Thank you for your courtesy and cooperation in this matter.  Accelerated Servicing Group LLC

I am willing to pay the settlement amount. Mr. W. is a rude man and I asked to pay someone who would treat me with respect. I don't want to pay this agency. Very demeaning. Please let me pay the settlement to someone else

Dear Mr. [redacted], We have received you complaint dated December 30th, 2016 regarding complaint ID [redacted]. Please be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with FDCPA and other state and federal regulation. Although Accelerated Servicing...

Group disputes the factual assertions alleged by Mr. [redacted] in his complaint Accelerated Servicing Group will cease all telephone communication with Mr. [redacted] as he requested. Accelerated Servicing Group is willing to work together with Mr. [redacted] but unfortunately Mr. [redacted]’s offer of $5.00 per month was declined by our client. Furthermore Mr. [redacted] had agreed with our representative to make 12 monthly payments of $312.00 to settle his debt. Please take note that if Mr. [redacted] was experiencing a financial hardship he never informed our representative. From our understanding Mr. [redacted] was making arrangement to clear up his debt. Accelerated Servicing Group will provide Mr. [redacted] with different repayment options upon his request. Accelerated Servicing Group would like to apologize for any inconvenience we may have caused and look forward to resolving this matter. Thank you for your cooperation in this matter.   Sincerely,   Accelerated Servicing Group LLC

I am in receipt of your complaint dated October 30, 2017 regarding Billing or Collection issues. Please be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other State and Federal regulations. Unfortunately, I am unable to...

locate [redacted]’s personal information in our database. If additional information can be provided we can properly investigate this matter and resolve the complaint. Please contact our compliance office directly at ###-###-####. Accelerated Servicing Group would like to apologize for the delayed response and thank everyone for there courtesy and cooperation in this matter. Sincerely, Accelerated Servicing Group LLC

I am in receipt of your letter dated July 10, 2017 regarding [redacted] and her complaint stating she was “belittled” and “talked down upon”. First, we would like to apologize for the delayed response and hope we didn’t cause any inconvenience. Please be advised that each of Accelerated Servicing...

Group’s employees are trained and required to comply with the FDCPA as well as other state and federal regulations. Although Accelerated Servicing Group disputes the factual assertions alleged by Ms. [redacted] in her complaint dated July 10, 2017. Accelerated Servicing Group will cease all telephone communication with [redacted]. Please take note that Accelerated Servicing Group contacted Ms. [redacted] on July 10, 2017 attempting to resolve her debt. Accelerated Servicing Group made multiple attempts to reach Ms. [redacted] before receiving a return communication. Ms. [redacted] contacted our office upset because a message was left with a 3rd party. When speaking with a representative Ms. [redacted] requested to speak with a manager and was transferred to Mr. W. When speaking with Mr. W., Ms. [redacted], requested all telephone numbers be removed from our database which Mr. W. complied. Once the telephone numbers were removed Mr. W. and Ms. [redacted] began to disagree with one another regarding the status of her account. After a few hours, Ms. [redacted] had multiple communications with Accelerated Servicing Group representatives and confirmed she had given Power of Attorney to a Credit Counseling firm. From our understanding Ms. [redacted] was upset with her communication with Accelerated Servicing Group and request that no more communication with Mr. W. moving forward. We have since closed Ms. [redacted] account and returned her file to our client. Also, we have documented Ms. [redacted] complaint and address the matter with Mr. W. We would like to apologize on behalf of Mr. W. for the miscommunication and will cease and desist all collection efforts. Thank you for your courtesy and cooperation in this matter. Sincerely, Accelerated Servicing Group LLC