Accelerated Servicing Group

I am in receipt of your complaint dated July 28, 2017 regarding your claims of contract issues. Please be advised that each of Accelerated Servicing Group’s employees are trained and required to comply with the FDCPA as well as other State and Federal regulations. Although Accelerated Servicing...

Group disputes the factual assertions alleged by Ms. [redacted] in her complaint dated July 28, 2017, Accelerated Servicing Group will cease all telephone communication with Ms. [redacted]. Please take note that Accelerated Servicing Group spoke with Ms. [redacted] on June 15, 2017. At this time Ms. [redacted] agreed to make monthly installments of $100.00 starting on June 15, 2017. Ms. [redacted] stated that she would not set up an auto pay but she would call in every month on the 20th to make a payment. It was explained to Ms. [redacted] that typically to be set up on a monthly arrangement a payment needs to be made within a 30-day period. As a courtesy to Ms. [redacted] and her financial situation we extended her next payment to the 20th of July. On July 13th, 2017 Accelerated Servicing Group attempted to reach Ms. [redacted] as a reminder that her next is due in a week and to contact our office with any issues. On July 28, 2017 Ms. [redacted] contacted the office to make her monthly installment. When speaking with Mr. Webster he informed her to keep her payment plan current she would have to set up auto pay. Ms. [redacted] became upset and stated she would not set up auto pay. Ms. [redacted] became more and more frustrated repeatedly saying “I told the last guy I would call in with a payment”. Unfortunately, there was no resolution in this communication, but Mr. W. did not call Ms. [redacted] “garbage”. In an effort to resolve this complaint we did close Ms. [redacted]’s account and discontinued all collection efforts. Furthermore, we would like to apologize for any inconvenience we may have caused in this matter. Thank you for your courtesy and cooperation in this matter. Sincerely, Accelerated Servicing Group LLC

I am in receipt of your complaint dated July 5th, 2016 regarding your interaction with Accelerated Servicing Group LLC. Please be advised that each of Accelerated Servicing Groups employees are trained and required to comply with the FDCPA as well as all other state and federal regulations. Although...

Accelerated Servicing Group disputes the factual assertions alleged by Ms. [redacted] in her complaint dated July 5th, 2016 Accelerated Servicing Group will cease all telephone communication with Ms. [redacted]. Please take note that Ms. [redacted] has been paying our company since October 2015 and during which time we hadn’t experienced any incidents. However, on June 1st 2016 we were experiencing an issue with Ms. [redacted]’s debit card, Ms. [redacted] offered her checking information to resolve the matter. The payment was processed on Wednesday June 1st, 2016 but did not post to Ms. [redacted]’s account until Monday June 6th. Unfortunately, due to the time period between the payment being processed and the payment posting to the account the funds were no longer available and Ms. [redacted]’s account was allegedly over drafted. On June 13th, 2016 Ms. [redacted] spoke with an Accelerated Servicing Group representative where she was informed that her payment came back insufficient funds. Ms. [redacted] and the representative had a disagreement regarding the day in which the payment was processed. During this communication there was no resolution regarding how to proceed with Ms. [redacted]’s account and payments remained on file. On July 1st, 2016 another payment was debited from Ms. [redacted]’s account and on July 7th, 2016 we received a complaint from the Revdex.com stating that Ms. [redacted] had been inconvenienced by Accelerated Servicing Group. First, Accelerated Servicing Group would like to apologize for the inconvenience that we may have caused. Our intention in dealing with this matter was to help Ms. [redacted] resolve her outstanding debt and it is unfortunate that we were unable to do so. Moving forward Accelerated Servicing Group will refund Ms. [redacted] her payment from July 1st as well as remove all future payments from our database. It is unfortunate that Ms. [redacted] no longer trust our agency to debit her account but she can mail in future payments to our address, [redacted], NY [redacted]. If there are any questions or concerns regarding Ms. [redacted]’s account, please feel free to contact our office directly at ###-###-####. Thank you for your courtesy and cooperation in this matter. Very truly yours Accelerated Servicing Group LLC