Acceptance Solutions Group

We are sorry for all the miscommunication and I did remove [redacted] debit card from her accountI cannot just settle her account because on November 4th [redacted] took out a second loanCurrently as of November 18th [redacted] owes $If she would like to work out a payment plan or if she would like to square away her account she needs to call us so we can help herI do not see any revocation notice on her account

Complaint: [redacted] I am rejecting this response because: They only reason I have prepaid card on file is because I have made a settlement to get rid of this accountWorst experience everI spoke with [redacted] and that's the reason I have a prepaid account to keep you from taking money whenever you want to You reps don't throughly explain information surrounding the accountsI was told numerous times that I couldn't mail in my payments Sincerely, [redacted]

I am very sorry for the phone calls and voicemails at workI changed your work number as do not call so you should not be disturbed at work anymore

Complaint: [redacted] I am rejecting this response because: whereas as the calls at work have been stopped, I still would request the fees adjusted due to the business' error Sincerely, [redacted]

As stated in the contract the customer can send in a written statement revoking paymentsEither by mail or to [redacted] acceptancesolutionsgroup.comSince it seems you have provided a new pre paid card it doesn't seem that you want to do this anymoreYou can call in and ask for *** if you have further needsI am very sorry for the confusion

Just to confirm our business is not foreign but one of our debit card processors is an international solutionYour account information is safeOur Collections department will be reaching out to you to help you better understand and to see how you would like to pay in the future

To revoke authorization please email [redacted] @acceptancesolutionsgroup.com stating your are revoking authorization and we then we can mark your account properly so it doesn't get hit any longer

Initial Business Response / [redacted] (1000, 7, 2015/09/21) */ Contact Name and Title: Meredith [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @acceptancesolutionsgroup.com A manager talked to [redacted] and resolved the problem by getting him on a payment schedule starting on 09/24/ [redacted] agreed to debiting his card he has on file [redacted] seemed good with the arrangement he madeThe manager made sure he got taken off of the automatic payment schedule, that way we will not have anymore confusion with his payments Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint was not resolved I did not authorize debit transaction from them my complaint was not answer he wanted to talk about payment not my problem with being disrespected and the poor customer service Final Consumer Response / [redacted] (4200, 13, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business will continue to lie to make themselves look good but all the bad review and Revdex.com reports show the business true colors I'm done trying with them Final Business Response / [redacted] (4000, 11, 2015/10/01) */ Our general manager tried to contact [redacted] times in the last days to work something out with himThe last time a phone call was made to him our general manager left a voicemailWe are stuck with how to get ahold of him

I see on the account that on June 16th we refunded an amount of $If don't agree with that amount you can call us back we are more then willing to help in anyway we canI am very sorry for all of the confusion this has caused

If you think your account should be adjusted the only way to do this is to call in and talk to your collections representativeWe are always willing to work with you and try and help you square away your account

We do have a lot of requirements we go off of to get a loanWe have a list of employers we do not do business withThat is one of the ways we do our approval processIf you would like more explanation feel free to call us and we can help explain this to you

This is a horrible company that scams people DO NOT USE THIS COMPANY, especially if your representative is Nina *** or Alto *** These two individuals are incompetent and promise people agreements and then they do not honor them This company also continues to make withdrawals from your account even after your account is paid in full and also after they receive multiple Cease and Desist Orders They continue to make withdrawals every days in order to get more money and they even change the dollar amounts to withdraw to see if it will go through your account Then they promise to reimburse the amounts as it is "their mistake" and then they state that they never said that The incompetence of this company is so ludicrous that I cannot believe these people are still in businessThis business does everything in bad faith

I marked the work number as do not call so that should not be an issue anymoreIn regards to the email I am sorry you never got a response that seems very strangeThe best way to communicate with us and to work something out with our company if you call one of our employees can assist you

Complaint: ***
I am rejecting this response because: whereas as the calls at work have been stopped, I still would request the fees adjusted due to the business' error
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I almost had the original loan paid offI had faithfully made my payments until this pointI had some identity theft and charges on my accountThat is is why I reached out to have the ACH holds stopped in the first placeI was ignored! I sent numerous emails and made several callsBecUse of this, the payments were taken out and my account was overdraft by ALOT! I was forced to refinance the loan so that I could pay the bills that week and fees my childrenI don't appreciate this at allThis company has lied to me dorectlyTold me the contract I signed was free of letting me revoke the ACH holdRepeatedly ignored my requestsIt's not okThis is deception and you're screwing over good people!
Sincerely,
*** ***

We are very sorry for the miscommunication of *** hardship payment arrangementIt seems as if the collections officer was not paying clear enough attention to the plan that they agreed toThe best thing to do is call in and talk to a collections supervisor or manager since the person you
have been working with is not making working with what was saidA manager or supervisor will be able to assist you so that way you don't have future problems

I am representing myself, this is an action from the company that was done to meI do not have any one else involved but Revdex.com

We have zero record in our transaction history of pulling $The last payment we got from you is $on 5/19/If you believe this is please call in so we can do a bank call with youWe are more then willing to help get it straightened out

Initial Business Response /* (1000, 7, 2015/09/21) */
Contact Name and Title: Meredith ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@acceptancesolutionsgroup.com
A manager talked to *** *** and resolved the problem by getting him on a payment schedule starting on 09/24/
*** agreed to debiting his card he has on file*** seemed good with the arrangement he madeThe manager made sure he got taken off of the automatic payment schedule, that way we will not have anymore confusion with his payments
Initial Consumer Rebuttal /* (3000, 9, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was not resolved I did not authorize debit transaction from them my complaint was not answer he wanted to talk about payment not my problem with being disrespected and the poor customer service
Final Consumer Response /* (4200, 13, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business will continue to lie to make themselves look good but all the bad review and Revdex.com reports show the business true colors I'm done trying with them
Final Business Response /* (4000, 11, 2015/10/01) */
Our general manager tried to contact *** *** times in the last days to work something out with himThe last time a phone call was made to him our general manager left a voicemailWe are stuck with how to get ahold of him

Is what you are looking for is a refund? The only thing I can suggest is to call in and talk to *** who is you collections representativeThey will be able to assist in what you are looking forIf you would like to revoke further paymentsThen you can send in a written statement saying you are revoking payments or email it to ***@acceptancesolutionsgroup.comWe do not do mail in checks