Acceptance Solutions Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am not looking for refund as I have settle my account and will be making my last payment on the 8/25/2017. I am tired of going back and forth with them.
Sincerely,
[redacted]

When my bank disputed...

this, my bank verified both payments came from the same location. You guys will rape someone with interests rates we pay double then the loan then what was taken out and you still wanted to take extra money. This is horrible service and not the first person this has happen to. I am paying almost 800 in interest on a 500.00 maybe 600 loan. I am sorry but I do not appreciate being lied to and being played games on. I would like this to be settled and I have paid off what I took out on the loan plus some, with all this frustration and problems you have caused this should all be cleared away. If you go to your website there sits the UK address affiliated with this loan place, the same place that the 200.00 was taken on top of the 264.00

[redacted] number was in our dialer system. We are sorry for the repeated phone calls. Our loan officers were reaching out to see if [redacted] was still interested in the loan. We just removed the phone number from all forms of communication. We are sorry for the inconvenience.

To revoke authorization please email [redacted]@acceptancesolutionsgroup.com stating your are revoking authorization and we then we can mark your account properly so it doesn't get hit any longer.

As stated in the contract the customer can send in a written statement revoking payments. Either by mail or to [redacted]acceptancesolutionsgroup.com. Since it seems you have provided a new pre paid card it doesn't seem that you want to do this anymore. You can call in and ask for...

[redacted] if you have further needs. I am very sorry for the confusion.

Complaint: [redacted]
I am rejecting this response because:
 
whereas as the calls at work have been stopped, I still would request the fees adjusted due to the business' error.
Sincerely,
[redacted]

I am very sorry for the phone calls and voicemails at work. I changed your work number as do not call so you should not be disturbed at work anymore.

We have had this ACH revocation marked on her account since 06/07/2017 and have havent ran any payment on her account since 06/05/2017. The account will not be touched unless she calls in and states otherwise.

We are very sorry for the miscommunication of [redacted] hardship payment arrangement. It seems as if the collections officer was not paying clear enough attention to the plan that they agreed to. The best thing to do is call in and talk to a collections supervisor or manager since the person you have...

been working with is not making working with what was said. A manager or supervisor will be able to assist you so that way you don't have future problems.

Well the only way for us to help you is to do a bank call with one of our representatives. I am very sorry you don't agree with our interest rates but in the contract it very clearly states the payment schedule and the interest rate before you sign. We can only assist you if you call in.

We are sorry for all the miscommunication and I did remove [redacted] debit card from her account. I cannot just settle her account because on November 4th [redacted] took out a second loan. Currently as of November 18th [redacted] owes $945.71. If she would like to work out a payment plan or if she...

would like to square away her account she needs to call us so we can help her. I do not see any revocation notice on her account.

Just to confirm our business is not foreign but one of our debit card processors is an international solution. Your account information is safe. Our Collections department will be reaching out to you to help you better understand and to see how you would like to pay in the future.

Initial Business Response /* (1000, 7, 2015/09/21) */
Contact Name and Title: Meredith [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@acceptancesolutionsgroup.com
A manager talked to [redacted] and resolved the problem by getting him on a payment schedule starting on...

09/24/15. [redacted] agreed to debiting his card he has on file. [redacted] seemed good with the arrangement he made. The manager made sure he got taken off of the automatic payment schedule, that way we will not have anymore confusion with his payments.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was not resolved I did not authorize debit transaction from them my complaint was not answer he wanted to talk about payment not my problem with being disrespected and the poor customer service.
Final Consumer Response /* (4200, 13, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business will continue to lie to make themselves look good but all the bad review and Revdex.com reports show the business true colors I'm done trying with them.
Final Business Response /* (4000, 11, 2015/10/01) */
Our general manager tried to contact [redacted] 3 times in the last 2 days to work something out with him. The last time a phone call was made to him our general manager left a voicemail. We are stuck with how to get ahold of him.

We are sorry for all the miscommunication and I did remove [redacted] debit card from her account. I cannot just settle her account because on November 4th [redacted] took out a second loan. Currently as of November 18th [redacted] owes $945.71. If she would like to work out a payment plan or if...

she would like to square away her account she needs to call us so we can help her. I do not see any revocation notice on her account.

Complaint: [redacted]
 
I am rejecting this response because: They only reason I have prepaid card on file is because I have made a settlement to get rid of this account. Worst experience ever. I spoke with [redacted] and that's the reason I have a prepaid account to keep you from taking money whenever you want to.  You reps don't throughly explain information surrounding the accounts. I was told numerous times that I couldn't mail in my payments.
Sincerely,
[redacted]